QONZER Reviews 146

TrustScore 4.5 out of 5

4.4

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their helpfulness, professionalism, and quick responses, highlighting exceptional customer service that goes above and beyond. Many people appreciate the personalized approach and the team's deep knowledge, which helps resolve issues efficiently and effectively, even for those less tech-savvy. The service is frequently described as reliable, stable, and providing excellent performance, with many users noting the ease of setup and management. However, some customers also noted occasional issues with the website being slow or buggy. A few other people also felt that the support system could be inconsistent, with some experiencing delays in response times or difficulties in getting advanced technical assistance, particularly during weekends or when specific staff members were unavailable. There were also isolated mentions of volatile servers and issues with billing transparency.

What people talk about most

Service

Reviewers mention ambiguous feedback about service. Many customers praise the awesome service, quick setup,... See more

Customer service

Reviewers highlight positive aspects of customer service, frequently praising the helpfulness and efficiency... See more

Staff

Customers consistently note positive experiences with staff. Many reviewers praise the team's helpfulness,... See more

Response time

Clients share ambiguous opinions on response times. Many customers praise the fast and efficient support,... See more

Technology

Reviewers mention positive feedback about technology. Customers appreciate the powerful and stable... See more

Website

People report ambiguous experiences with the website. Some customers found the dashboard clean, simple, and... See more

Based on these reviews

Rated 5 out of 5 stars

Best Game Hosting out there. In comparison to others they are really transparent with what hardware you get in your package. 0 Issues for multiple months and instant support no matter the time and day... See more

Rated 5 out of 5 stars

Cost is good compared to other companies. They're very communicative when server issues arise and will do their best to help resolve. The servers run on pretty good hardware so you won't have to worry... See more

Company replied

Rated 5 out of 5 stars

Garry's Mod is a complex and demanding game. As we serve a large and active community, we’ve been facing intense DDoS attacks recently. For the first time in Turkey, we chose Qonzer for their DDoS p... See more

Rated 5 out of 5 stars

While experience issues with one of our game servers for our group I reached out to the live chat support. I am not good with technology and the person on the other end was incredibly helpful. Not onl... See more

Company replied


Company details

  1. Gaming service Provider
  2. Video Game Rental Store
  3. Web Hosting Company

Written by the company

Qonzer is a company formed by hosting industry experts and developers who, of their combined decades of profession, noticed negative trends such as overloading servers, bad hardware practice and generally ripping clients off becoming all to common place. Our mission is to stop and defeat these negative trends that we found to only benefit hosting providers whom focus is solely on money and not the quality of service clients are actually getting. In 2021 we started our market research, purchased game servers from over 20 separate providers and spoke to over a 100 game server clients who we found through open marketing. We decided to delve into this major gap (that shouldn't exist) in the market, identifying key problems and solving them with game-changing solutions. With Qonzer, there will be NO MORE, bad performance, costly services, lies about hardware and more specifically the amount of services running on machines. You deserve better and to know exactly what you are getting and this is how we've done it. We operate exclusively on premium hardware like the Ryzen 7950x and the 9950x. We don't engage in selling slots, and we believe in transparency and innovation. Our company ethos is Your Server, Your World. What we mean by that is you paid for the service, and we plan to let you set the limitations on what that hardware can do.

Your Server, Your World

Transparency and Innovation

We at Qonzer will always continue to set trends and push the bar of what this industry should do. Far to long have customers been ripped off by selling false hardware and underdelivering. Charging for slots, maximizing performance you already paid for. The formula is simple. Rent a server from us, you get what you paid for. Nothing less.

Contact info

4.4

Excellent

TrustScore 4.5 out of 5

146 reviews

5-star
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1-star

Replied to 87% of negative reviews

Typically replies within 1 month

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Rated 5 out of 5 stars

Fast and Friendly support!

Originally we only needed help transferring a few specific files over from our previous provider to our Qonzer server. Turion offered a full server file migration at no added cost and the whole process itself took less than 5 minutes to complete.

1 May 2024
Unprompted review
Rated 5 out of 5 stars

Qonzer is AMAZING!

Hands down the best game server hosting service I've ever used, & I've used a LOT. Excellent customer service with quick replies & no AI chatbot nonsense. Powerful servers with competitive prices that don't leave my wallet crying. What are you waiting for? Host through Qonzer already!

30 April 2024
Unprompted review
Rated 5 out of 5 stars

without a doubt my #1 recommendation for server providers

first off, any issues i had have been resolved in a fast manor, one of the crew was able to sit in a call with me and walk me through things i was struggling to understand. when i put in a request to speak to someone i was connected with a person in a matter of seconds unlike other places where I've had problems and they've given me an ai then hours later i get hold of a person and special thanks to turion for all the help ive been receiving

22 April 2024
Unprompted review
Rated 5 out of 5 stars

Efficient, Fast, Easy, Affordable

That's a lot of pros in the title. It's true though.

Qonzer is incredibly efficient in getting everything set up and ready to go, even if you have to transfer that information from another server. They were able to do this for me promptly within minutes, and I was ready to go with a brand new server. Much more affordable as well!

Turion was excellent in helping me with all of my needs and ensuring a successful startup. I 100% recommend these guys over competitors!

22 April 2024
Unprompted review
Rated 5 out of 5 stars

Qonzer is the best server provider hands down

Switching to Qonzer from my previous provider (whom I won't name out of respect to the hardworking staff at Qonzer) was a fantastic decision. Server restarts used to take about 15 minutes, by which time players have long since moved on to another server or game entirely.

This problem was immediately solved with Qonzer, by the time you can get the server name typed in (at least on Path of Titans) the server is back up. Not to mention their pricing system is spectacular and, if I'm not mistaken, you're able to upgrade your package at any time to your needs without much hassle at all.

The interface is beautiful, informative, and simple to understand and use even for beginners.

Last but certainly not least is the staff! Kira is genuinely the most helpful server provide representative I have ever met hands down. Dedicated, knowledgeable, and will certainly go to great lengths to help you as a customer. She's set up several bots for me and has even assisted in resetting the server to a fantastic state after I broke it horribly.

Qonzer is the best server provider for the price. Hands down.

15 April 2024
Unprompted review
Rated 5 out of 5 stars

Five stars all the way

Five stars all the way! Thanks to Kira for the fantastic introduction to this game server host company. Their assistance in setting up was invaluable. The quality of service is top-notch, and what's even better is the fair pricing for the exceptional quality you receive. I couldn't be happier with my experience! Definitely recommend to anyone looking for an amazing gaming server to host with!

15 April 2024
Unprompted review
Rated 5 out of 5 stars

THE SUPPORT

THE SUPPORT. Wow this is the best support i have ever had on a service of ANY KIND and i got all the help i could ever want.

9 April 2024
Unprompted review
Rated 5 out of 5 stars

Best hosting out there

Best hosting out there. Great customer service. Amazing performance. Dashboard is intuitive and useful. Highly recommend.

Edit: it is now April 15th, 2024. I switched from Palworld to Enshrouded server and it was an incredibly smooth transition. Customer Service did it for me within a reasonable timeframe after the request. Incredibly easy to configure as always. Thank you, Qonzer.

27 January 2024
Unprompted review
Rated 5 out of 5 stars

Best service out there.

100% would recommend. The costumer service is top notch, I was having trouble moving my own dedicated server onto another but they helped me move it with all the progress saved so my friends and I won't have to worry about having to restart all over again. I can't recommend this enough amazing service.

31 January 2024
Unprompted review
Rated 5 out of 5 stars

Incredibly Responsive

We have been hosting servers for a new game (Palworld) which generally does not have a lot of features for dedicated servers. The Qonzer team has been incredibly responsive and helpful with getting this game to work, and has built out more features for this game on request after I talked to support.

28 January 2024
Unprompted review
Rated 5 out of 5 stars

HIGHLY RECCOMENDED

The experience I had with this company was second to none. Customer service was great and I got support in good time. Very reliable server, and fast, no issues. Thanks alot, very reasonable priced for what is recieved
Highly reccomend

19 January 2024
Unprompted review
Rated 5 out of 5 stars

Highly recommended 5*

Highly recommended, simply the best server company in existence. The level of service received was far above expectations! Look no further for your new server!

11 January 2024
Unprompted review
Rated 5 out of 5 stars

Great performance without the lag

If you want a smooth running game server, this is the company to go to. Friendly and helpful service to get you up and running. Great performance without the lag that other server companies are plagued with. Give them a try and see the difference.

19 January 2024
Unprompted review
Rated 5 out of 5 stars

Awesome

Getting way better performance than I would on another hosting site. I also get the actual data and info from my server and set up, and they don't charge per slot which is like revolutionary! Love it.

16 January 2024
Unprompted review
Rated 5 out of 5 stars

Best Minecraft Server Provider Out There

I joined this Hosting service as a customer at the start of the year. I was quickly contacted by the host providers and was given an excellent quote.
While setting up my Minecraft server, the host providers frequently checked with me to see if everything was alright and promptly helped me when they were available when I needed assistance.
My Minecraft server runs very smoothly and the features available in the server panel are outstanding, allowing me to view server physical hardware performance in real-time and protect my server with DDOS protection.

Although Qonzer is very small, consisting of 2 staff at the moment, they provide more service and dedication to their craft than most other providers out there. Not only because of the immense price value they provide, but the personalized service has made my decision to stay with Qonzer.

15 January 2024
Unprompted review
Rated 5 out of 5 stars

A service you can trust

I have watched as Qonzer has developed and to say I'm impressed would be an immense understatement. From the beginning there has been one vision: "A better choice" and that's exactly what Qonzer has become. With exceptional pricing, performance, and transparency, Qonzer Is set on a course to be the new industry standard for server hosting. I expect Qonzer to exceed even my highest expectations, and am on the edge of my seat waiting for whatever comes next. Remarkable work, truly.

15 January 2024
Unprompted review

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