Quick fast proffessional service. Dr listen to my previous history of current illness and what I had been treated with prior and prescribed what we both felt was an appropriate treatment. I am an act... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I live on the central coast of NSW. Frankly, after finding none of my local practitioners were not accepting new patients, short of going to an emergency ward, Qoctor was my only option. Nobody inte... See more
Company replied
Great when you are unwell and need a day at home but not so unwell you need to see the doctor. Great service, make an appointment, the doctor calls within the agreed time frame. Professional servi... See more
Company replied
I am a foreigner visiting Sydney and contacted qoctor for an eye infection. The doctor said it was impossible to diagnose by telemedicine and required a doctor’s visit. They ended up refunding my mone... See more
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Company details
Written by the company
At Qoctor, we’re changing the way healthcare works in Australia. No more fitting into the doctor’s schedule—we’ve designed a healthcare service that prioritises you, the patient. Convenient, quick, safe, and affordable, our platform brings you the care you need when you need it. Request medical certificates from just $14.99, along with carer’s certificates, referral letters, prescriptions delivered to your door, and bulk-billed mental health treatment plans. We also offer general GP appointments, pathology test referrals, and action plans—all from the comfort of your home. At Qoctor, we’re not just offering telehealth—we’re building a healthcare hub tailored to your life, giving you easy access to the care you deserve.
Contact info
Suite 1 Level 8 99 Queen St, 3000, MELBOURNE, Australia
- (03) 9966 8943
- info@qoctor.com.au
- qoctor.com.au
4.5
Excellent
14K reviews
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Reply from qoctor
Hi Cathryn,
Thank you for your kind words! We're happy to hear that you had a great experience with our service.
Kind regards,
The Qoctor Team
Quick service when you need an out of hours doctor.
The booking process is straightforward. The actual appointment process is confusing. I was told to keep the screen open for a video call but received a phone call instead. Other than that, it was all straightforward and I received an escript immediately.
14 July 2026
Reply from qoctor
Hi Lily,
Thank you so much for the review you have left us today! We are so glad to have provided you service worthy of your feedback!
We look forward to assisting you again in the future and hope to earn that 5th star!
Kind regards,
The Qoctor Team
Reply from qoctor
Hi Scott,
Thank you for your kind review! We are pleased to hear you had a positive experience using our service.
Kindest regards,
The Qoctor Team
The script was not enailed to my…
The script was not enailed to my pharmacist until 48 hours after my consult.
3 August 2026
Reply from qoctor
Hi Burton,
Thank you for sharing your feedback. As part of our standard process, we always contact and confirm the availability of your medication directly with the pharmacy before issuing a prescription.
In this instance, our team attempted to reach your nominated pharmacy following your consult, but they were closed, preventing us from sending the script immediately. We sent updates to notify you that the pharmacy was unreachable and that processing was temporarily paused. As soon as we were able to establish contact with the pharmacy the following day, your prescription was promptly processed and sent through.
We apologize for any frustration caused by the delay and appreciate your patience while we ensured your medication could be safely fulfilled.
Warm regards,
Better communication when bookings are cancelled
All my apps have been a breeze up until I was able to book a consult yesterday, wait for the time, be sent the Video link to wait for 30 mins for a Dr then read my email advising it had been cancelled dule to a rule preventing certain amount of visits within 30 days, if this is the case then please advise at time of booking so a person has time to organise an alternative with another provider, also a text to say it was cancelled would have been appreciated too
4 August 2026
Reply from qoctor
Hi Renee,
Thank you for taking the time to share your feedback with us. We truly appreciate you bringing this to our attention, and we're sorry to hear about your recent experience.
We're pleased to know that your previous consultations with Qoctor have been smooth. However, we understand how frustrating it must have been to wait for your consultation, only to later learn that your order could not proceed.
Your booking was scheduled within the 4:00–5:00 PM AEST consultation window. Please note that our consultation times operate within 1-hour time increments, meaning your doctor may contact you at any time during the selected timeslot.
Regarding your order, we sent an email at approximately 4:15 PM AEST advising that, after clinical review, we were unfortunately unable to issue the requested medical certificate due to our clinical guidelines limiting the number of medical certificates that can be issued within a 30-day period. The email also confirmed that a full refund had been processed and recommended that you see a General Practitioner (GP) in person for a comprehensive assessment.
We understand your suggestion that this information be provided earlier in the booking process, and we appreciate your feedback regarding SMS notifications as well. Feedback like yours is invaluable, and we will ensure it is shared with the relevant team as we continue to improve our communication and customer experience.
We sincerely apologise for the inconvenience caused and thank you again for taking the time to help us improve our service.
Kind regards,
The Qoctor Team
Doctor was great
Doctor was great - listened to my issues, asked questions and provided treatment option i was comfortable with.
Only reason for 4/5 is that the mobile website doesnt allow for you to flip the camera to use the front camera, so i had to turn my phone around and I couldnt see the doctor.
29 July 2026
Reply from qoctor
Hi Katerina,
Thank you so much for taking the time to share your experience with us.
We're delighted to hear that your doctor listened to your concerns, asked thoughtful questions, and worked with you to find a treatment option you were comfortable with. We'll be sure to pass your kind words on to the doctor.
We're also sorry to hear about the issue you experienced with the camera on the mobile website. Thank you for bringing this to our attention. If you experience this again, we'd be more than happy to help you check your phone's camera settings and troubleshoot the issue with you to ensure everything is working correctly for your next consultation.
We truly appreciate your feedback, as it helps us continue improving our service and user experience.
Thank you again for choosing Qoctor, and we hope to assist you again in the future.
Kind regards,
The Qoctor Team
Reply from qoctor
Hi Novan,
Thank you for your kind review! We are pleased to hear you had a positive experience using our service.
Kindest regards,
The Qoctor Team
Reply from qoctor
Hi Linda,
Thank you for your kind review! We are pleased to hear you had a positive experience using our service.
Kindest regards,
The Qoctor Team
Was a straightforward process.
2 August 2026
Reply from qoctor
Hi Loz,
Thank you for your kind review! We are pleased to hear you had a positive experience using our service.
Kindest regards,
The Qoctor Team
Reply from qoctor
Hi Dina,
Thank you for your kind review! We are pleased to hear you had a positive experience using our service.
Kindest regards,
The Qoctor Team
Reply from qoctor
Hi Leonard,
Thank you for your kind review! We are pleased to hear you had a positive experience using our service.
Kindest regards,
The Qoctor Team
So easy and quick!
25 July 2026
Reply from qoctor
Hi Tim,
Thank you so much for taking the time to share your feedback!
We're delighted to hear that you found the process so easy and quick. Making healthcare simple, convenient, and accessible is exactly what we strive for, so it's wonderful to know we met your expectations.
We truly appreciate your support and look forward to being here whenever you need us again.
Kind regards,
The Qoctor Team
Reply from qoctor
Hi Cecilia,
Thank you for your kind review! We are pleased to hear you had a positive experience using our service.
Kindest regards,
The Qoctor Team
Reply from qoctor
Hi Barbara,
Thank you so much for your kind words! We're delighted to hear you had a wonderful experience with our service. We truly appreciate your support and look forward to helping you again whenever you need us. Take care!
Kind regards,
The Qoctor Team
Had a great experience with a doctor
Had a great experience with a doctor. Gave me genuine suggestions, flexible time for appointments.
24 July 2026
Reply from qoctor
Hi Pramesh,
Thank you so much for taking the time to share your experience with us.
We're delighted to hear that your consultation was such a positive one. It's wonderful to know that your doctor provided genuine, thoughtful advice and that the appointment times were flexible enough to suit your needs.
Our goal is to make healthcare both accessible and personalised, so it's incredibly rewarding to hear that your experience reflected those values.
We truly appreciate your kind words and your trust in Qoctor. Thank you for choosing us, and we look forward to supporting you again whenever you need us.
Kind regards,
The Qoctor Team
Reply from qoctor
Hi AM,
Thank you for taking the time to leave us your feedback.
We're delighted to hear that you found our service on time, quick, and straight to the point. Our team works hard to provide timely and efficient care while making the process as simple as possible for our patients.
We truly appreciate your kind words and your support. Feedback like yours motivates us to continue delivering the best experience we can.
Thank you for choosing Qoctor. We look forward to assisting you again whenever you need us.
Kind regards,
The Qoctor Team
Reply from qoctor
Hi Dale,
Thank you so much for your wonderful feedback!
We're delighted to hear that you found our service easy to use and that you had a great experience with our team. Providing a simple, convenient, and supportive experience for our patients is exactly what we strive for.
Your kind words truly mean a lot to us and will be shared with the team. We appreciate you taking the time to let us know how we did.
Thank you for choosing Qoctor, and we look forward to assisting you again whenever you need us.
Kind regards,
The Qoctor Team
Room for improvement
Genrally a good sercive but with room for improvement. You might have to wait and be online/app open for up to 45min until a dictor will see you.
30 July 2026
Reply from qoctor
Hi MJ,
Thank you for taking the time to share your feedback with us.
We appreciate your kind words and are glad to hear that you found our service generally positive. We also appreciate your comments regarding the waiting time.
Our consultation times are scheduled within 1-hour appointment windows. This means that if you book, for example, a 2:00–3:00 PM timeslot, your doctor may contact you at any time within that one-hour period. We understand that waiting can sometimes be inconvenient, and we continually work to improve our service and minimise delays wherever possible.
Your feedback is valuable and helps us identify areas where we can improve the patient experience.
Thank you again for your feedback, and we hope to provide you with an even better experience in the future.
Kind regards,
The Qoctor Team
Quick and easy
Quick and easy. Especially when you are sick and don’t want to leave your home this makes the process of getting a doctor certificate a lot easier without the mental and physical strain.
23 July 2026
Reply from qoctor
Hi Jesse,
Thank you for your kind words! We're happy to hear that you had a great experience with our service.
Kind regards,
The Qoctor Team
Reply from qoctor
Hi Melanie,
Thank you for your kind review! We are pleased to hear you had a positive experience using our service.
Kindest regards,
The Qoctor Team
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