Puzzles Galore Reviews 

817
•
TrustScore 5 out of 5

4.8

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Evaluating 63 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the fantastic selection of unique puzzles, noting that the products arrive in perfect condition and are crafted with great quality. People also mention the exceptionally fast delivery service, stating that orders are dispatched quickly and handled with care. Reviewers really appreciate the simple website navigation and the consistently helpful, friendly support team. However, some customers also noted minor issues with delivery delays or occasional cosmetic damage to the packaging. A few consumers mentioned tracking references showing no initial movement or occasionally receiving boxes with unexpected dents.

What people talk about most

Product

Clients share positive opinions on product, highlighting the great quality of the puzzles and the excellent... See more

Delivery service

Customers consistently note positive experiences with delivery service, highlighting that orders arrive... See more

Order

Customers had positive experiences with order, frequently highlighting how easy it is to use the website and... See more

Quality

Users describe positive interactions with quality, consistently praising the well-made products and excellent... See more

Service

Reviewers highlight positive aspects of service, noting that staff members are always available to provide... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Excellent service. Uses Parcel Force. Much much more reliable than Evri. simple to purchase, fast response, delivered in 3 days from order. Perfect condition on arrival. Reasonably priced. Would be ha... See more

Rated 5 out of 5 stars

I was very impressed with the quality of the puzzle and with the large variety of scenes and topics to choose from. I appreciated that there were puzzles reflecting vacation areas we traveled too, as... See more

Rated 5 out of 5 stars

Order dispatched quickly and arrived in US amazingly fast just like past orders. Puzzles Galore is globally the best source for puzzles especially for ones not available in US.

Rated 5 out of 5 stars

Great Company with lovely puzzles. Fantastic Service too. I put the wrong postcode on my order. The puzzles were returned to the company who posted them straight out again when I alerted them to my... See more


Company details

  1. Game Store
  2. also in
  3. Toy Store

Written by the company

IMPORTANT!! We are NOT "Puzzles and Prizes Galore". Please do not leave feedback for us if you are looking for Puzzles and Prizes Galore. Online orders only. We are a Jigsaw Puzzles Shop, supplying over 1000 different jigsaw puzzles direct to customers through our website.


Contact info

4.8

Excellent

TrustScore 5 out of 5

817 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.8

All reviews

(817)

61 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 2 out of 5 stars

Preordered over3 months ago

Preordered over3 months ago. Advised this week it would come soon. Not arrived yet. Royal Mail cannot update tracking so dont know when it will be deliverex. Before this, I am asked to review!!! Not the first class service I would have expected. Very disappointed.

12 September 2024
Unprompted review
Puzzles Galore logo

Reply from Puzzles Galore

Thank you for your feedback, and I’m sorry to hear you’re disappointed. I can confirm that as soon as your pre-ordered puzzle came into stock, it was shipped right away and delivered within 2 days. Unfortunately, Royal Mail only updates tracking upon delivery attempts, which I understand can be frustrating.

Rated 5 out of 5 stars

Found it!

This puzzle was hard to find, so happy I was able to order it here! The puzzle arrived in a reasonable amount of time. The packaging was secure and intact. Looking forward to putting it together!

6 September 2024
Unprompted review
Rated 5 out of 5 stars

Good service

I buy most of my jigsaws from here, they always arrive on time, fantastic selection, great quality. I'll definitely be using them again

2 August 2024
Unprompted review
Rated 4 out of 5 stars

I absolutely love these puzzles

I don’t understand all these bad reviews? I entered the competition on the tv I got a phone call 2 weeks later saying I’m in the final draw for £11,000 I paid £1.95 for postage and was told i have a two week free trial and could cancel anytime and I waited for my parcel to come and was able to get in touch straight away and cancel my subscription I have been doing these puzzles for years now!

11 July 2024
Unprompted review
Puzzles Galore logo

Reply from Puzzles Galore

We are a jigsaw puzzles shop, we are not affiliated in anyway with the company you are reviewing (puzzles and prizes galore)

Rated 5 out of 5 stars

Excellent customer service

Excellent customer service. Ian responded extremely quickly to emails and provided the best customer service I have experienced in a long time. Puzzles priced competitively and a great selection available.

Would definitely recommend puzzles galore and I will most certainly be a repeat customer now!

10 July 2024
Unprompted review
Rated 5 out of 5 stars

Brilliant for Jigsaws

This company has oodles of wonderful Jigsaws. If like me you are a brand fanatic ( in my case Wasgij) you will be kept up to date with regular e-mails either for stock, your pre order and the delivery of your order

8 June 2024
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look