Puzzle Post Reviews 708

TrustScore 4 out of 5

4.2

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Review summary

Created with AI, based on recent reviews

Evaluating 142 reviews, reviewers had a great experience with this company. Customers frequently praise the products for their clever design and engaging nature, often highlighting the fun and excitement they bring to gatherings. Many people also appreciate the excellent customer service, noting quick responses and helpful resolutions to issues. The delivery service is consistently described as fast and reliable, with items arriving in great condition. However, some customers also noted occasional issues with product quality, such as missing pieces or duplicate content in games. A few reviewers found certain puzzles overly complicated or with unclear solutions, leading to frustration. Additionally, some people were dissatisfied with the use of AI art in some products, feeling it detracted from the overall experience.

What people talk about most

Product

Reviewers highlight positive aspects of the product, with many praising the clever, well-thought-out puzzles... See more

User experience

Consumers find user experience to be ambiguous. While some reviewers praise the engaging and well-designed... See more

Quality

People report ambiguous experiences with quality. Many customers praise the exceptional quality of the... See more

Customer service

Users describe positive interactions with customer service. Many customers praise the fantastic and excellent... See more

Delivery service

Reviewers mention positive feedback about delivery service. Customers frequently praise the speed of... See more

Reviews shaping this summary

Rated 4 out of 5 stars

We played with 2 people in about an hour. Nice variety of puzzles that were doable - a few challenging ones we didn't get right on our first try, but not so convoluted as to be frustrating. Having... See more

Company replied

Rated 5 out of 5 stars

This was our first Puzzle Post experience and it was great. As four adults with varying backgrounds, this puzzle took us about 90 minutes with corrections, without using any hints. We had fun and all... See more

Company replied

Rated 5 out of 5 stars

These games are really fun, very cleverly created. Brilliant team play. We had a slight issue with our second game, in that the telephone number for a clue hint was out of order. As it was th... See more

Company replied

Rated 5 out of 5 stars

We bought the Taskmaster advent calendar this year. What a fantastic design! So much fun completing the challenges. It was difficult only doing one window a day. Whoever came up with the design needs... See more

Company replied


Company details

  1. Gift Shop
  2. Corporate Gift Supplier
  3. Game Store
  4. Party Store
  5. Toy and Game Manufacturer

Written by the company

We're Puzzle Post – A small (but mighty!) team based in London that makes Puzzle Games Designed to be shared and bring people together. Whether you’re solving clues around the dinner table, racing to unlock a secret message, or trying to outwit your most competitive friend, our games are built for moments that get people talking (and thinking, and laughing- sometimes all at once)! We don’t do boring. We do stories with secrets, clues hidden in menus, and online vaults that won’t open unless you crack the code. Think: escape room meets dinner party meets “wait, what just happened?”. From writing storylines and designing puzzles to testing every clue and sending your game- we do it all ourselves, with a lot of care (and usually a lot of snacks). We’re big on surprises, obsessed with storytelling, and perfectionists about paper stock. Oh, and everything we make is 100% plastic-free and recyclable! You’ll find no plastic, no filler, and no boring bits- just original, immersive games made to surprise, challenge and delight. From birthday gifts, dinner parties, marriage proposals to Christmas morning chaos- we’ve got something for everyone!

Free UK Delivery

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Get free, fast and tracked delivery on all UK based orders.

Contact info

4.2

Great

TrustScore 4 out of 5

708 reviews

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Replied to 100% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

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Rated 3 out of 5 stars

Needs better packaging

This is my second purchase from puzzle post and although the game hasnt yet been played I was disappointed with the condition it arrived in. My first purchase came in a cardboard envelope and arrived in perfect condition. This time it was dispatched in a standard envelope with everything inside squashed and bent . As this was a gift I've had to re- pack everything in a different envelope. Not ideal really .

31 July 2024
Rated 5 out of 5 stars

Easy ordering and speedy dispatch

Easy ordering and speedy dispatch. Item received in good condition and bonus it was 20% off. Not done it yet as bought as a gift for a dinner party host hut judging by previous similar purchases I expect it be excellent value for money

30 July 2024
Rated 1 out of 5 stars

Don't waste your money

Bought the Zoo puzzle for my grandchildren. Ended up spending over an hour just trying to match "animal footprints" to reveal a message from zookeeper Ben. Had to resort to random number generation in the end as one of the prints was actually attributed to the Zoo restaurant!! Emailed user support who initially offered a refund, only to be told that as we'd bought the puzzle through a 3rd party we weren't eligible for a refund and to take it up with the company who'd supplied it. Waste of time and money

23 July 2024
Unprompted review
Rated 5 out of 5 stars

Fab puzzles to challenge the brain!

Brilliant service with quick delivery. Attractive presentation of fab set of great puzzles. Love having the graded hints , and being able to leave a special message for the end!
We loved doing it on the train as its so compact!! Thank you
Xx

9 July 2024
Rated 5 out of 5 stars

Quick & easy to order

Quick & easy to order. I love Escape Rooms and I think this is a brilliant new take on them. I plan to use mine for my Hen Party.

10 June 2024
Unprompted review
Rated 5 out of 5 stars

What a great present

Everything was great from start to finish. Excellent price with first purchase discount code. Emailed with regard to speed of delivery. Communication was exceptional. Placed the order and it arrived early. The puzzles were quite tricky and kept the whole family busy for a couple of hours. Adding the code to give a birthday message was brilliant.

6 June 2024
Rated 5 out of 5 stars

Genuinely a lot of fun

Genuinely a lot of fun! Well thought out clues and perfect for a beginner level. Still took him a good hour though! Definitely geared more to being sent as a surprise, so would work well to post to someone outside your own house. Otherwise just hide it when it arrives and drop it on the doormat when needed. Practice your confused face!

13 May 2024
Rated 5 out of 5 stars

Great product from a reliable company

Just bought the latest puzzle post escape room Sabotage. Looking forward to joining friends for an evening of sleuthing. Already tried 3 other of their escape rooms and each one was fun and so clever to use your phone and computer. The packaging comes in the form of a large envelope and arrives on time and in good condition. Plenty of teamwork needed.

29 May 2024
Rated 5 out of 5 stars

The Deceit

Great to do something in the evening other than watch tv. Really gets your brain working and great excitement in our group every time we discovered another part of the puzzle.
Will do another puzzle and definitely recommend to others.

27 April 2024
Rated 5 out of 5 stars

Work and personal value

Given as a gift and family enjoyed it so bought to use for work team building event promoting collaboration and diversity of thought

29 March 2024

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