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Как самостоятельно выучить английский язык с нуля? Повысить уровень владения английским с начинающего до разговорного? Онлайн, бесплатно - только с Puzzle-English.com
I bought access to the premium version of the app 5 years ago and everything still works fine. I use the app to maintain my English language learning and there is enough service for my tasks. Of course, I would like a little more variability in subscriptions, but I can't complain because I bought at a huge discount :))
uzzle English: misleading service, no refund, and endless excuses
I paid for a course. The payment went through smoothly via a Kazakh bank account using a foreign card. Only after payment did I learn that the “live lessons” were just 25 minutes long — something that was never clearly stated in the course description.
I requested a refund. In response, they asked me to print and physically mail a stack of documents via Russian Post - in 2025, from a digital company! I’m not a Russian citizen!!!
Then they offered to “upgrade” my plan. In reality, this was just an attempt to cover the issue by giving me a downgraded version of the original product - lessons were removed, and I was given access to their weak online platform, which I never asked for or wanted.
When I requested a refund again, they offered access to “Puzzle Movies” instead of returning my money. Their entire response process has been full of delays, blame-shifting between departments, and copy-pasted excuses about “technical restrictions” or “sanctions”.
Even after I agreed - against my better judgment - to accept a refund to a Russian card (since they refused to return the money to the original payment method), they continued to delay the process with no confirmation or result.
It’s been nearly two months. Still no money. Still no respect. Only misleading offers, pressure to accept alternatives, and tactics that raise serious questions about how this company operates across borders.
I Like THIS SITE SO MUCH.
IT IS WONDERFULL. ESPECIALLY PUZZLE-MOVIE. I WATCH IT EVERY DAY!
TRY IT TOO
:-)))))
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