The flosser works fine. I only use the lowest setting and can’t imagine using the highest one. My only complaint is about getting automatically signed up for a subscription to replace extra supplies... See more
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Review summary
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What people talk about most
Reviews shaping this summary
My flosser stopped working- used abou4 months. I contacted them via live chat, no help - - -suggested I leave phone message. I left a message and 2 weeks have passed with no contact. I have left ano... See more
Company replied
I liked the product, it does what it's made for BUT, it doesn't hold a charge very long. It should have come with an outlet adapter. The water tank emptied quite quickly, refilled at least 3 times e... See more
Company replied
The product is amazing. Anyone who brushes or even those who do regularly floss will see a shocking difference when using the Puursmile. It makes you feel clean and confident, too. Customer service... See more
3.8
Great
511 reviews
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Replied to 97% of negative reviews
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Love it!
I didn’t give it a full 5 stars only because I unknowingly signed up for a subscription when placing my order—but honestly, customer service completely turned that around for me. As soon as I received the first refill confirmation email, I reached out, and they responded quickly, applied a discount, and adjusted my deliveries to every 6 months instead of monthly. That level of support made a big difference!
Now for the product itself—I absolutely love this water flosser! It arrived quickly, and after about a month of consistent use, I couldn’t be happier. The attachments are super versatile and incredibly easy to switch out. My first time using it was a bit messy (definitely a learning curve!), but I got the hang of it pretty quickly. I started on the lowest setting and gradually worked my way up, which made the transition really comfortable.
The floss drops are a game changer—I love how fresh and clean my teeth feel afterward! It seriously feels like a professional-level clean every time I use it. I do have to refill the reservoir more than once during a session, but it’s such a minor inconvenience, especially since the unit is perfect for traveling.
Overall, I’m really impressed and so glad I gave this a try!
11 June 2026
Unprompted review
Reply from Puursmile
Hi Hope,
Thank you so much for taking the time to leave such a detailed review!
I enjoyed reading about your experience.
I'm also glad our customer support team was able to help adjust your delivery schedule to better fit your needs. We understand that everyone's usage is different, and we're always happy to work with our customers to find a solution that makes sense for them.
It's wonderful to hear how much you're enjoying the floss drops and that "fresh from the dentist" feeling after each use. Feedback like yours is exactly why we do what we do.
Thank you again for your thoughtful review and for giving PuurSmile a try. We're thrilled to have you as part of the Puur Smile family and truly appreciate your support.
PuurSmile Support Team
Customer service it's excellent!!!
I was so excited to purchase this product but had a minor issue upon receipt. I reached out to customer service and my problem was solved. Immediately, with fast courteous service, I couldn't ask for a better experience and I can't wait to try the product.
9 June 2026
Unprompted review
Reply from Puursmile
Hi Darlene,
Thank you so much for your kind review!
While we're sorry there was a minor issue when your order arrived, we're delighted to hear that our customer service team was able to resolve it quickly and provide the support you needed.
Your comments about the fast and courteous service truly mean a lot to us. We work hard to make sure every customer feels taken care of, especially when something doesn't go quite as planned.
We hope you love your Puur Smile product as much as many of our customers do!
PuurSmile Support Team
GREAT customer service
GREAT customer service! I feel like it will be a great product for my son. Thank you!
10 June 2026
Unprompted review
Reply from Puursmile
Hi Amy,
Thank you so much for your kind words!
We're thrilled to hear that you had a great experience with our customer service team. Knowing that we were able to help and make a positive impression means a lot to us.
We also hope your son loves the product and enjoys all the benefits it has to offer. There's nothing better than hearing that our products are helping families take care of their oral health.
Thank you again for your support, and please don't hesitate to reach out if we can help with anything in the future.
PuurSmile Support Team
I like the product but dont like the automatic refills
I like the product. I do not like the automatic subscription attached to it.
9 June 2026
Unprompted review
Reply from Puursmile
Hi Sarah,
Thank you for taking the time to share your feedback.
We're delighted to hear that you're enjoying the product, but we're sorry that the subscription aspect of your experience did not meet your expectations.
We've reviewed your account and have already canceled your subscription. Additionally, we have refunded your most recent subscription order. There is no need to return the items you received—please keep them with our compliments as a small gesture of goodwill for any inconvenience this may have caused.
We truly appreciate your feedback and your support, and we're glad you'll still be able to enjoy the product on your own terms.
PuurSmile Support Team
I received the product and love the…
I received the product and love the product..What I am angry about is Puursmile keeps trying to charge my card 100.00 for more products..I didn't sign up for a subscription!! No heads up, just try to charge!! Not Cool!!!
4 June 2026
Unprompted review
Reply from Puursmile
Hello Wendy,
Thank you for sharing your feedback.
We take customer concerns seriously and wanted the opportunity to review your experience in detail. Because we were unable to identify your order based on the information available in this review, we requested additional information through Trustpilot so that we could investigate and assist further.
Unfortunately, we have not received a response to our request and therefore have been unable to locate your account or review the specific concerns you mentioned.
If you would still like assistance, we would be more than happy to help. Please contact us at support@puursmile.com or call us at +1 (786) 224-5801 with your order details, and our team will gladly look into the matter for you.
PuurSmile Support Team
Love this water flosser
Love this water flosser. It's definitely the best one I've used. I recently recommended this to my daughter. It just makes your mouth feel so clean and I've really become addicted to using it. I did have an issue with a re-order but customer service was johnny on the spot and resolved it within hours. 10 stars all the way
8 June 2026
Unprompted review
Reply from Puursmile
Hi Krayon,
It's wonderful to hear that you've recommended it to your daughter. Personal recommendations mean so much to us, and we're honored that you've shared your experience with your family.
While I'm sorry there was an issue with your reorder, I'm glad our customer support team was able to get everything sorted out quickly. That's exactly the kind of service we aim to provide.
Thank you again for your support, your trust, and for the "10 stars all the way" comment—it truly made our day!
PuurSmile Support Team
I love this product
I love this product. I have a bridge and it is wonderful to get clean. :)
1 June 2026
Unprompted review
Reply from Puursmile
Hi Linda,
Thank you for your lovely review!
We're so happy to hear that you're loving your Puur Smile and that it's helping you keep your bridge clean. Feedback like this is exactly why we do what we do.
Wishing you many more fresh and comfortable smiles ahead, and thank you for choosing Puur Smile!
PuurSmile Support Team
I will know more when I visit my…
I will know more when I visit my dentist next month.(July)
I have been having quarterly cleanings because of build-up. Hoping Puursmile will help with the issues.
9 June 2026
Unprompted review
Reply from Puursmile
Hi Amy,
Thank you for sharing your experience with us.
We completely understand wanting to see what your dentist thinks at your next appointment, and we hope your Puur Smile routine helps you feel more confident about your oral health in the meantime.
Many of our customers incorporate water flossing into their daily routine to help improve their overall oral hygiene, and we're delighted to hear that you're giving it a try.
We'd love to hear how your July visit goes and whether you've noticed any improvements. Thank you for choosing Puur Smile, and please don't hesitate to reach out if we can help in any way.
PuurSmile Customer Support Team
Impossible to Cancel!!!!
I cannot use this product. Their website states that if you want to cancel there is a link to do so on every order email notification. That is a bold-faced LIE. There is absolutely no link on the order confirmation. When you go to the order itself on the website there is no cancellation link. I have replied to their order confirms several times telling them to cancel, to no avail. They just keep charging and charging and charging!!!! Their subscription plans are a scam and their products are not great.
5 May 2026
Unprompted review
Reply from Puursmile
Hi Irene,
We're truly sorry to hear about your experience and the frustration this situation has caused.
This is not the level of service or customer experience we want for our customers, and we sincerely apologize for any inconvenience this may have caused.
After reviewing your account, we have cancelled your subscription and issued a full refund for your most recent order. Additionally, there is no need to return the items you have already received—please keep them with our compliments as a gesture of goodwill.
We understand how important it is for customers to feel confident when managing their orders and subscriptions, and we appreciate you bringing your concerns to our attention. Feedback like yours helps us continue improving both our processes and the overall customer experience.
We wish you all the best and thank you for giving us the opportunity to address this matter.
Puur Smile Customer Support Team
Shipping was quick
Shipping was quick
Customer service is EXCELLENT
I sent an email regarding issues with the battery charge. They answered right away and were able to help me.
The initial order enrolled me in a monthly subscription (watch for that)
which I did not agree to.
I refused the delivery and a credit was issued. Marie has been wonderful during the whole process.
They do have EXCELLENT customer service which is so RARE these days.
Thanks Marie!!
4 May 2026
Unprompted review
Reply from Puursmile
Hi Christine,
Thank you for taking the time to leave a review.
We're delighted to hear that your order arrived quickly and that Marie was able to help resolve your concerns. We'll be sure to pass along your kind words to her.
Customer satisfaction is our top priority, and we're glad we could assist and provide a positive experience.
Thank you again for your feedback and support.
PuurSmile Support Team
I originally lost my charger and…
I originally lost my charger and reached out to customer service. They responded quickly and were able to send me a replacement for a very reasonable cost. More recently, I noticed that my water tank had developed two cracks. I contacted them again and received a response almost immediately. They asked for photos of the damage and the model information, and within just a few days they shipped me a replacement tank at no charge.
I’ve been extremely impressed with both the product and the customer service. The team was responsive, helpful, and stood behind their product. It’s refreshing to work with a company that truly takes care of its customers. Highly recommend
1 June 2026
Unprompted review
Reply from Puursmile
Hi Leanne,
Thank you so much for taking the time to share your experience.
While I'm sorry to hear you ran into issues with both your charger and water tank, I'm delighted that our team was able to help quickly and make the process as smooth as possible for you.
Reading reviews like yours means a lot to us because our goal isn't just to provide great products—we also want our customers to feel supported long after their purchase. Knowing that you felt taken care of and that we were able to resolve both issues promptly is incredibly rewarding for our team.
Thank you again for your trust, your kind words, and your recommendation. We truly appreciate your support and are grateful to have you as part of the Puur Smile family.
PuurSmile Support Team
Very happy with my Puur purchase!
Ordering my Puur was very easy.
Delivery was right on time.
My experience using it so far is great! My teeth feel so clean and have whitened some.
I really wanted the toothbrush but didn't want to be locked in on monthly deliveries. I appreciated the cancelation of my subscriptions knowing I can order new brushes and other items when I need!
I will highly recommend to my family and friends!
Kathy Davisson
1 June 2026
Unprompted review
Reply from Puursmile
Hi Kathy,
Thank you for such a thoughtful review!
We smiled when we read that your teeth already feel cleaner and that you're seeing some whitening results. That's exactly the kind of feedback we love to hear.
We're also happy we were able to help with your subscription concerns. We understand that not everyone wants recurring deliveries, and we always want our customers to feel comfortable choosing what works best for them.
Most of all, thank you for recommending us to your family and friends. That truly means a lot to our team and is one of the biggest compliments we can receive.
Enjoy your Puur Smile, and please know we're always here if you need anything.
PuurSmile Support Team
Customer service was excellent!
3 June 2026
Unprompted review
Reply from Puursmile
Hi Dee,
Thank you so much for your kind words!
We're delighted to hear that you had an excellent experience with our customer service team. Providing friendly, helpful, and timely support is something we take great pride in, so feedback like yours truly means a lot to us.
We appreciate your support and thank you for choosing Puur Smile. If there's ever anything we can assist you with in the future, we're always here to help.
PuurSmile Support Team
I use my flosser everyday and had…
I use my flosser everyday and had gotten into a regular routine and I went to charge it back up and it wouldn’t do anything.. but after reaching out o their customer support and showed them pics and video of the malfunction. They were very polite and the new water flosser is on its way now. I’m very thankful of their support. I also can’t wait wait to use my flosser again!
3 June 2026
Unprompted review
Reply from Puursmile
Hi Dillon,
Thank you for taking the time to share your experience with us.
We're sorry to hear that your water flosser stopped working, especially after it had become such an important part of your daily routine. However, we're very glad that our support team was able to assist you quickly and get a replacement on its way.
Your kind words about our customer service truly mean a lot to us. We always strive to make things right when issues arise, and we're happy we could help get you back to your flossing routine as soon as possible.
Thank you for your patience, your support, and for being part of the PuurSmile family. We hope your replacement arrives soon, and that you're back to enjoying your flosser again in no time!
PuurSmile Support Team
What made my experience great is that…
What made my experience great is that the staff are very professional and courteous. This company have many items that benefit a person's health. I bought the waterpik and it works very well. I definitely will be a returning customer. There are flavored floss drops, different attachments.
3 June 2026
Unprompted review
Reply from Puursmile
Hi Mike,
Thank you so much for your wonderful review!
We're thrilled to hear that you had a great experience with both our team and our products. Providing professional and courteous service is something we value greatly, so it's especially rewarding to know that it made a positive impression.
It's also fantastic to hear that you're enjoying your water flosser and exploring some of the other products and accessories we offer. We work hard to provide solutions that support our customers' oral health and overall well-being, and feedback like yours means a lot to us.
We're honored to have earned your trust and look forward to serving you again in the future.
PuurSmile Support Team
Please just send replacement toothbrush…
Please just send replacement toothbrush heads instead of all the attachments! That's crazy and expensive!
20 May 2026
Unprompted review
Reply from Puursmile
Hi Marty,
Thank you for taking the time to share your feedback.
We appreciate your perspective and understand that customers may have different preferences when it comes to replacement products and accessories. Feedback like yours helps us evaluate how we can continue improving our offerings and overall customer experience.
We weren't able to find any previous contact from you with our support team, but we'd love the opportunity to assist further and better understand your concerns. Please feel free to reach out to us at support@puursmile.com or call us at +1 (786) 224-5801, and we'll be happy to help.
Thank you again for your feedback and for choosing Puur Smile.
PuurSmile Support Team
Product is great
Product is great. The subscription service was a little to aggressive in consideration or proudct consumption. But I was able to get it aligned to my needs and very happy with the product and benefit to my dental health and wellbeing.
2 June 2026
Unprompted review
Reply from Puursmile
Hi Brian,
Thank you for taking the time to share your experience with us.
We're delighted to hear that you're enjoying the product and that it has had a positive impact on your dental health and overall wellbeing. That's exactly what we strive for.
We also appreciate your feedback regarding the subscription frequency. We understand that every customer's usage habits are different, and we're glad you were able to adjust the schedule to better fit your needs. Feedback like yours helps us continue improving the customer experience.
Thank you for being part of our community, and we look forward to supporting your oral health journey for years to come.
PuurSmile Support Team
Immediate subscription at purchase
I liked the product, it does what it's made for BUT, it doesn't hold a charge very long. It should have come with an outlet adapter. The water tank emptied quite quickly, refilled at least 3 times every use on medium setting. Customer service on phone seems a little stale. Also when purchase is made you are automatically put on a subscription! Having limited mobility I have to chase down the UPS driver for the next order sent in order to return! In my development it's pretty much drop and run. Purr will not send me a lable, they REALLY need to change that!
28 May 2026
Unprompted review
Reply from Puursmile
Hello,
Thank you for sharing your feedback.
We take customer concerns seriously and wanted the opportunity to review your experience in detail. Because we were unable to identify your order based on the information available in this review, we requested additional information through Trustpilot so that we could investigate and assist further.
Unfortunately, we have not received a response to our request and therefore have been unable to locate your account or review the specific concerns you mentioned.
If you would still like assistance, we would be more than happy to help. Please contact us at support@puursmile.com or call us at +1 (786) 224-5801 with your order details, and our team will gladly look into the matter for you.
PuurSmile Support Team
Customer service was friendly
Customer service was friendly, timely, helpful and efficient. Product seems to work well.
22 May 2026
Unprompted review
Reply from Puursmile
Thank you Gabriela, for taking the time to share your experience.
We are delighted to hear that you found our customer service team friendly, timely, helpful, and efficient. Providing excellent support is something we take great pride in, so your feedback means a lot to us.
We're also pleased to know that the product is working well for you. Thank you for choosing PuurSmile, and we look forward to supporting you again in the future.
PuurSmile Support Team
Puursmile
After researching available flossers, I found the one by Puursmile the best choice for my periodontal needs. Having purchased it in October of 2025, I have found it to be an excellent choice and my periodontist agreed. Recently, the unit stopped charging. After contacting Puursmile and presenting them with information regarding the unit’s issue with charging, they were extremely helpful and pleasant. I now have a new unit. I cannot express how impressed and pleased I am with this company and their product. I highly recommend them. You will not be disappointed.
26 May 2026
Unprompted review
Reply from Puursmile
Thank you so much for taking the time to share your experience, Gail.
It means a lot to us that you chose PuurSmile after carefully researching your options and that it has been such a good fit for your periodontal care needs. Hearing that your periodontist also approved of your choice is especially rewarding.
While we're sorry your original unit developed a charging issue, we're very happy we could quickly make things right for you. Our goal is always to stand behind our products and take care of our customers when they need us.
Your kind words, recommendation, and continued trust truly mean the world to our team. Thank you for being part of the PuurSmile family!
PuurSmile Support Team
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