I paid for a purchase I didn't receive
My purchase didn't arrive and the full amount was taken from my bank account.
I tried to send several messages but didn't get a reply.

Reply from Purris
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Purris makes water fountains for cats — built around one simple problem: cats don't drink enough from a still bowl. We started Purris because we kept seeing the same thing. Cats walk straight past a full bowl, drink from the tap or your glass instead, and end up under-hydrated without their owners ever really knowing. Cats are naturally pulled toward fresh, moving water, and the Purris fountain keeps it circulating and filtered all day — so your cat actually wants to drink. We're UK-based and there's a real person on the other end of info@purris.co.uk whenever you need us. Also we give 40-day returns, and a warranty on every fountain. If your cat drinks from your glass, the tap, or anything except her bowl — that's exactly who we built this for.
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My purchase didn't arrive and the full amount was taken from my bank account.
I tried to send several messages but didn't get a reply.

Reply from Purris
Delivery was on time. Product works fantastically. Will definitely order again.

Reply from Purris
Easy to set up and looks great in the kitchen, would recommend!

Reply from Purris
Thank you for the fountain I love the quick delivery and my cat has never had a more healthy looking coat

Reply from Purris

Reply from Purris
Amazing. Product work as listed. Good quality and great customer service. Would recommend my cat loves it!

Reply from Purris
It is cheep and incomplete with no instructions. I want a refund.

Reply from Purris
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