Dear Sir/Madam,
First of all, we sincerely apologize for the inconvenience and confusion you’ve experienced regarding your order #PURNK48075.
We understand how frustrating it can be when an order seems to be in limbo. According to our records, the order was placed on June 22, 2025. Although we processed the shipment, it appears there was a miscommunication or delay in updating the delivery status.
On June 29, 2025, we sent an email notifying you that the item was out of stock. However, it may have gone to your junk or spam folder. We waited for your response until July 6, 2025, but unfortunately, we didn’t hear back from you.
Following that, you opened a PayPal dispute (Case ID: PP-R-CEI-583462721). We promptly submitted the required information and issued a refund on July 8, 2025. While PayPal’s review process can take a few additional days to finalize the refund, we understand how this delay could add to your frustration.
We’re glad to confirm that the case was closed, and the refund has been successfully issued.
Please rest assured that we take full responsibility for this situation. We are learning from this and working hard to improve our processes.
We also want to reassure you that we use PayPal intentionally because it’s one of the most secure and transparent payment platforms available. It gives customers like you a safe way to resolve issues — which is exactly why we support it.
Again, we’re truly sorry for the inconvenience and thank you for your patience.
If there’s anything more we can do to assist, please don’t hesitate to let us know.
Warm regards,
