Purple Line Reviews 118

Fantastic customer service; great listening and advice. Extremely happy with the SARACEN FULL STOP ULTRA HITCH LOCK. Even better, each component of this item is available to purchase individually as a spare part. Great service and $$$ savings.

I bought a Nemsis Ultra wheel lock for my caravan and I was having difficulty fitting it. I messaged Purpleline Thursday evening and had a reply before 9am the following day. Chloe explained the issue and the remedy required to get it to fit, I sent her my details and she sent me a link to pay for a longer wheel bolt and assured me that it would be posted the same day. All this by 09:30. Unbelievably great customer service 👏 5🌟🌟🌟🌟🌟

Great customer service, very helpfull and quick response.

Duncan provided excellent customer service helping us fit a Nemesis to our newly acquired motorhome. Thank you.

Had problem with my motor movers and Duncan pulled out all the stops to get me on the road again.
Highly recommend purpleline to anyone looking for motor movers
Great service

Amazing prompt service with our faulty motor mover.
Thanks to Duncan for sorting.

Fantastic service from Duncan, very fast to respond and very helpful. Helped me trouble shoot an issue and save a lot of money! Really impressive customer service.

Very happy with the service I've just had from Duncan. We had a snapped plastic casing of which he's kindly sent two out in the post.
That's excellent.

I needed a spare part for my caravan motor mover, I had the correct part, ordered, delivered and fitted within 24hrs off my initial enquiry.
Fabulous service from a professional business.

My enqjiry was for a very small value item - but one which was important to replace an item I had lost.
Very responsive service from enquiry, through to pyament and despatch.- clearly customer satisfaction is high.
Encourages one to keep them near the top of the pile when looking for future opportunities and needs.

Purchased for my Fiat Ducato Motorhome van, only to find I then have to pay another £48 for the alternative bolts as the alloys used are M16 bolts. Beware if you are thinking of buying the Nemesis Plus if your wheel bolts are M16.
Update, purple line contacted me to say the they offer a bolt replacement free of charge if you need alternative bolts to fit your wheel. I now have the bolts and refund of £48 cost. Many thanks for the good customer service.

Problem with my mover motor. Explained the situation via an email, received full detailed email of things to try in no time at all. The advice given sorted the problem. Excellent service from Duncan.

I had a problem with my "wheel lock" lock barrel. A replcement lock was posted to me and arrived very quickly. I received fantastic customer service from Purple Line and the issue was rectified without any problems.

My remote control handset became faulty. I contacted purple line. Spoke to Duncan and was asked to send it to them. Just over a week later I received a new one. My receiver was slightly different but after a phonecall to Duncan, it was sorted . Customer service was excellent. Well done purple line

I had a problem with some replacement parts. I was quickly put in touch with the Technical Department and helped by Duncan Evans. All sorted very efficiently. This company gave me absolutely first class Customer Service. Many others could learn from them. Thank you Duncan.

I had an issue with the Quattro remote, and emailed Duncan. From the start he was so helpful!
He suggested I take the remote apart and clean inside…… I was pretty scared to do this as I’m not technically minded, he went step by step and told me everything I needed to do. The result is…. ITS WORKING
He is a credit to the company, very knowledgable and most importantly honest.
I certainly would recommend to anyone.

I am located in Germany and have bought the Nemesis plus. Unfortunately it was delivered with M14 wheel rods, instead of M16 that I would need for my campervan. because I wanted to start a trip to spain this weekend, I asked purple line what to do and they made it possible that I received the M16 rods overnight. That is absolutely great service. And by the way, the product is excellent and as easy to use as I have expected.

Absolutely first class service. Friendly, helpful and expert staff who sorted out our problem quickly and efficiently. They gave us all the advice we needed to retrofit a new CU and controller, and it worked first time! So relieved that we are mobile again. Thanks Purpleline!

Duncan at Purple line was so friendly, helpful and knowledgeable. Nothing was too much trouble he contacted me via email and we spoke on the telephone.
My mind was put at ease straight away because he understood the motor mover so well. He is a true asset to your company.

Purple line support team are absolutely amazing, Duncan was a young man with whom I spoke with. After explaining that I’d misplaced my remote control for the caravan mover and was it possible to purchase a replacement. Duncan advised to send in some photos of the box so that he’d ensure I would get the correct control. He was absolutely amazing , he even phoned me a few times to let me know he was tracking my product and ensured that I had received it on the given date. What a polite and helpful person he’s a great asset to the company. Many thanks S. Taylor