Purple Frog Reviews 

I had a great experience with Purple Frog service provided by Alima. She was very helpful, professional, and attentive to my needs. She made sure to confirm the viewings and answered all my questions promptly.

I’m looking forward to viewing the properties on Wednesday, and I would definitely recommend this service to others!

Maintenance issues took a heck of a long time, we couldn’t contact anyone winter in head office or locally when the utilities and WiFi contract ended and we were left without services, the land lord actually now deals with most things himself

Whilst viewing we met Charlie.She’s an amazing person.She gives real overviews of the houses and she’s very easy to talk to.She even dropped us off where we wanted to go after the viewing.Terribly kind of her!

I was very happy about the properties we viewed and the times we were able to book our viewings. The insight and information that Georgia provided was great and very helpful. Overall, very happy with the friendly service from Georgia, thank you.

I highly recommend Purple Frog for their services. Having a good experience with Purple Frog.
Friendly, prompt and helpful.
Thank you for your kind assistance & looking forward for more.

Regards,
Tania Masud.

I’m looking house or flat but this website not for me only students can see it but service is good answer any questions on time not waiting for you that’s good

DO NOT USE THIS LETTING AGENCY. Our son was one of 9 students letting a property in Archfield Rd in Bristol. The let started one month in out of a 12 month contract. They had builders fixing some water ingress due to a leaking roof which did not work. Students moved into a filthy unclean property (sick on carpet, condom packets, dirty socks strewn across bedroom). This was the start of Purple Frogs lies, smoke and mirrors and downright dangerous management of this property. No HMO certificate, no inventory, no working fire or carbon monoxide monitors, damp, mould, builders finally brought in after no electricity or heating. We had to fight for the students to be rehoused as they expected the students to be in situ while building works were carried out. Damp is still evident, cracks in external walls not fixed and letting in water. They will blame the students and they’ll keep getting over 6k a month for this disgrace of a property.

I have had Purple Frog as my letting agent since the early 2000s. They have always been very professional in their dealings and have maintained their high standards throughout. I have had an Account manager, Laura Stewart for some years now. Laura is always extremely helpful and ensures whatever issues arise are seen through to a successful resolution. Laura also deals with advertising the property and confirming tenants and through the years the property has always been let, except a short period during the Covid pandemic. I would be happy to recommend both PF and Laura to nay prospective landlord seeking a quality letting agency.

Carla was a great estate agent and very helpful with both properties viewed today

Carla was great! Showed us 2 houses, was more than happy to answer any questions we had. Great viewing!

Avoid people frog! Here are some things I remember they did during my rent with them. They hadn't cleaned property after the last tenants left when I moved in. Rarely fixed or replaced anything that was broken (except if it's was something that would decrease the property value like water leaking through the ceiling that was sorted instantly). Extremely poor communication and unprofessional. They ignored most of our complaints and maintenance issues. They sent me and housemates 3 separate texts and emails threatening us and incorrectly claiming we owed more rent. They spent bare minimum effort/money and tried to squeeze money out of us all the time. They claimed most of the deposit back for cleaning charges even though we cleaned the house before leaving. They prey on students

Good showing

Christian gave me and good viewing, thanks Chris

Really nice and helpful letting agent

Great service!

The viewing was nice and detailed on all room offerings. Christian was very nice and welcoming

Bad experience, worked for company. Overcomplicated systems in house giving landlords and tenants a bad experience.

Christian was very nice and helpful and knowledgeable about the house.

Agent Carla very helpful in locating the address as it was quite difficult. Much appreciated.

Very nice viewing experience with Carla today!