Purple Carrot Reviews 

922
•
TrustScore 1.5 out of 5

1.7

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 1 out of 5 stars

I paid the same as everyone else who was dumb enough to try this service. After cycling through all the mainstream options from the pandemic through to the present day, PC is arguably the worst. Every... See more

Company replied

Rated 1 out of 5 stars

We have been buying meals from purple carrot for almost 6 years and ate very disappointed with the service recently. They have been adding random items to my order and I am unable to opt out of t... See more

Company replied

Rated 4 out of 5 stars

Some recipes are kind of difficult but they've been doable. Would like it if there were alternative instructions for cases where you might not have certain equipment like blender, microwave or oven. A... See more

Rated 1 out of 5 stars

It's sad to have to write a review like this because we have truly enjoyed the food and service. But they have started adding items to carts automatically and charging you for things you didn't order... See more

Company replied

Company details

  1. Meal Delivery
  2. also in
  3. Food Products Supplier

Written by the company

Discover the power of a plant-based diet. Receive new plant-based recipes and pre-portioned ingredients delivered to your door each week.


Contact info

1.7

Bad

TrustScore 1.5 out of 5

922 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 100% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

1.7

All reviews

(922)

18 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Overpriced, inconsistent delivery and spoiled produce

Our first box after reactivating our membership arrived a day late, was missing half of two ingredients, and included herbs and garlic that were moldy and rotten and could not be used This type of huge slide in quality is why we cancelled a year ago (after being longstanding customers) and is why we will not be returning again.

7 December 2022
Purple Carrot logo

Reply from Purple Carrot

This is so disappointing to hear! Thank you for bringing this to our attention - If you haven't already, please be sure to reach out to us at help@purplecarrot.zendesk.com for further assistance. We certainly want to ensure that we are making things right here!

This is absolutely something we want to ensure is being properly addressed by all Teams involved. As a plant-based service, we take these ingredient issues very seriously and take pride in the quality of our recipes and ingredients. Your message will be received by our Strategy, Operations and Quality Assurance Teams as feedback for our service!

We are so sorry to learn of these issues and thank you so much for taking the time to bring this to our attention! We thank you for having been a part of our plant-based community 💜

Rated 5 out of 5 stars

Your ingredients are always fresh

Your ingredients are always fresh! Your packaging is minimal. And we love how all the savory recipes are filling, w/o depending on bread, potatoes and rice to fill the body. So many choices and variety within our vegetarian/ gluten -free requirements. Thank you!

10 December 2022
Rated 3 out of 5 stars

I love the meals but I am not notified…

I love the meals but I am not notified early enough to pick substitutions when there is a problem with supply.

2 December 2022
Purple Carrot logo

Reply from Purple Carrot

Hi Theresa! Thank you so much for offering this feedback. We're so glad you've been enjoying the meals, and do apologize for any disappointment with the constraints due to sourcing. Please let us know if we can provide any assistance or answer any further questions by e-mailing us help@purplecarrot.zendesk.com ! We hope to talk with you further!

Rated 4 out of 5 stars

Some of the meals were really great

Some of the meals were really great. Fabcakes. Several of the tofu meals. Others were not good at all. A chick pea meal. Tofurkey. I like how everything is premeasured and included. I am happy to try new recipes. The prep time is long though, and that is frustrating when I end up not liking the meal. Worth it for the really good meals.

26 November 2022
Rated 5 out of 5 stars

Shipping mishap

I had a couple meals bust open during shipping. I sent a message and customer service credited my account right away. Hassle free and delicious meals. Great customer service.

26 October 2022
Rated 5 out of 5 stars

Okay there is nothing more to say than…

Okay there is nothing more to say than purple carrot is fricken amazing. My mom and I have spent years making fancy recipes that take hours out of all sorts of vegan cookbooks and barely any compare to how amazing and tasty these meals are. If you have the time and the money, purchase purple carrot immediately because otherwise you are seriously missing out... seriously.

21 November 2022
Unprompted review
Rated 3 out of 5 stars

We got the wrong ingredients

We got the wrong ingredients. Because we know how to cook but strapped for time, we made it work.

Seems like you need someone to help right the recipe instructions. (Better methods to cooking things like tofu!) Would love to leave my corporate America job and write for a vegan food service.

19 November 2022
Purple Carrot logo

Reply from Purple Carrot

Hi Sarah!

Thank you for sharing your experience with us. We are so sorry to hear that your order didn't arrive as planned and definitely understand the disappointment here. If you haven't done so already, could you kindly send us an e-mail at help@purplecarrot.zendesk.com? Our team will be more than happy to further assist you with your order.

As for your feedback about the recipe booklet instructions, we've alerted our teams involved about your suggestion. As a small start up, we love to hear from our customers to help improve moving forward. Thank you for taking the time to let us know about this. We appreciate it!

Rated 1 out of 5 stars

Vegetables keep showing up wilted

Vegetables keep showing up wilted, rotting or Rancid. I'm on the verge of canceling my subscription if things do not improve

9 November 2022
Purple Carrot logo

Reply from Purple Carrot

Hi there,

Thank you for letting us know about the spoiled vegetables you've recently received. We absolutely want to help and sincerely apologize that you haven't been able to fully enjoy all of your ingredients as anticipated. We are so sorry to have let you down.

Please feel welcome to send us an e-mail at help@purplecarrot.zendesk.com about your experience. One of our Customer Advocates will be able to report this promptly and further assist you with your order. We are here to help!

Rated 4 out of 5 stars

Great service but with some downsides

Some recipes are kind of difficult but they've been doable. Would like it if there were alternative instructions for cases where you might not have certain equipment like blender, microwave or oven. Also, don't really know how you'd go about contacting purple carrot if there was an issue with order, delivery, ingredients, etc. Other meal services have easier ways to identify concerns without having to hunt down contacts.

7 November 2022
Rated 3 out of 5 stars

Some of the food is moldy by the time I…

Some of the food is moldy by the time I open the box, mainly green beans and herbs. I’ve had to throw it away and supplement with something from my fridge.

26 October 2022
Purple Carrot logo

Reply from Purple Carrot

Hi there! 

We’re so terribly sorry to hear about the condition your green beans and herbs arrived in. Thank you for alerting us here, as this is definitely not the experience we wish you to have! 😥️ If you haven't reached out already, please send us an e-mail at help@purplecarrot.zendesk.com. We will be more than happy to make things right!

Rated 5 out of 5 stars

Great

Great food, great recipes. Easy to follow, creative, very tasty. We get 2meals but they feed three of us!

10 November 2022
Rated 4 out of 5 stars

The chipotle tofu tacos were fantastic

The chipotle tofu tacos were fantastic! My family devoured them. The potato dish (like a potato pancake w a very good sauce - I can't think of the name) was really a lot of work and it was good.....but not great. Most of the meals are really good - worth the effort. There's been a few that are ok - maybe a bit starchy.

5 November 2022

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look