Purplebricks MortgagesReviews 

564
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Evaluating 181 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their extensive knowledge, helpfulness, and positive attitude, making interactions pleasant and productive. The service provided is often described as excellent, with consumers noting the efficiency and ease of their overall experience, especially during complex processes like remortgaging or house purchases. Reviewers are particularly impressed with the quick response times and the smooth user experience, highlighting clear communication and proactive support. However, some customers also noted that there were occasional delays in responses and a lack of proactivity in chasing solicitors.

What people talk about most

Staff

Users describe positive interactions with staff, frequently highlighting their helpfulness, efficiency, and... See more

Service

Reviewers highlight positive aspects of service, consistently praising the outstanding and excellent support... See more

Customer service

People report positive experiences with customer service, highlighting the helpfulness and responsiveness of... See more

Response time

Clients share positive opinions on response times, with many reviewers highlighting the quick and helpful... See more

User experience

Reviewers express satisfaction with the user experience, often describing it as painless, smooth, and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Lisa Dowling has been fantastic helping us buy our first property!! Couldn't recommend her more! Extremely knowledgeable and understanding, takes time to explain any questions and gives options and ad... See more

Company replied

Rated 5 out of 5 stars

Great service on my remortgage, clear information and easy application as purple bricks did almost all the paperwork. Emily was very helpful and very quick at replies which made the process a lot... See more

Company replied

Rated 5 out of 5 stars

Ross initially organised the re-mortgage and gave us a couple of options to suit our needs. Emily then assisted in the process and helped a lot with communication to both us and the solicitor. Kept... See more

Company replied

Rated 5 out of 5 stars

PurpleBricks Mortgage Broker service was amazing! Everyone was so lovely, responsive and answered any questions I had. Gregory Hindle offered me brilliant advice during my house search and Rachel Dolp... See more

Company replied


Company details

  1. Mortgage Broker

About Purplebricks Mortgages

Written by the company

Whether you’re a first-time buyer or are climbing the property ladder, we’re here to help with all things mortgage related. We’ve got access to over 12,000 deals (some exclusive ones!), and we know our lenders inside out. We work with them every day, after all.

Sure, moving house is stressful, but your mortgage shouldn’t be. Let us do the heavy lifting. We’ll search the market for a great deal – whether it’s a mortgage, protection or life insurance, or all of the above. With Purplebricks Mortgages, you can manage your home move under one roof.

We’re all about making mortgages easy. Our service includes:

  • A straightforward process. Getting your mortgage sorted with us is simple.
  • Award-winning customer service, whatever your moving plans are.
  • A dedicated case manager to guide your mortgage journey from start to finish.
  • Access to over 12,000 deals from 90+ lenders – including some exclusive ones.
  • Insurance that protects your home and family – tailored to your budget.

    Got questions? Ask us anything. We’ve heard it all and have the answers.

    How the service works

    Getting a mortgage for the first time – or even a second or third – can seem like a lot of work, but with Purplebricks Mortgages, it’s not. Just fill out our form or give us a ring to get started. We’ll take a few details, and you can kick back whilst we get working. Our knowledgeable advisors will scour thousands of rates and deals to secure the ideal mortgage for your unique circumstances. It’s that simple.

    No hidden costs, no sneaky clauses. Just straightforward advice and fair fees. We’ll handle the details, from your first enquiry to the day you sign on the dotted line.


  • Contact info

    4.9

    Excellent

    TrustScore 5 out of 5

    564 reviews

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    No history of asking for reviews

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    4.9

    All reviews

    (564)

    164 reviews in the last 12 months

    Write a review
    Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

    Rated 5 out of 5 stars

    Friendly patient knowledgeable

    Friendly and patient. Very informative, listened fully and explained things clearly to me and was happy to repeat things when I asked questions.

    22 September 2025
    Unprompted review
    Purplebricks Mortgages logo

    Reply from Purplebricks Mortgages

    We're happy to hear that you found us friendly and patient! We appreciate you mentioning how informative we were and that we addressed your questions thoroughly.

    Rated 5 out of 5 stars

    Heyley was effective communication and…

    Heyley was effective communication and giving us feedback at every stage. She gave us different alternatives and products to look at. Friendly and professional

    10 September 2025
    Unprompted review
    Purplebricks Mortgages logo

    Reply from Purplebricks Mortgages

    We're happy to hear that you found our team member's communication effective and helpful during the process. We appreciate your positive feedback on the alternatives and professional service provided.

    Rated 5 out of 5 stars

    Ideal mortgage broker

    Gregory has been brilliant throughout this entire process, finding rates and offers far better than I could. His attention to detail allowed us to put a complete package together so the mortgage provider had no concerns at all.

    19 September 2025
    Unprompted review
    Purplebricks Mortgages logo

    Reply from Purplebricks Mortgages

    We're happy to hear that the process was brilliant for you. It's great that attention to detail allowed us to put a complete package together. Thank you for your positive feedback.

    Rated 5 out of 5 stars

    Exceptional Support and Professional Service from Clair, Nadine, and Mariann

    I received excellent support from Clair Brown, Nadine, and Mariann, who are very professional, kind, and supportive throughout my application process. I can describe how they work responsibly, kindly, and with fast responses and communication. I absolutely appreciated the service they provided. I would like to say that you are the most professional and kind team I have ever had the pleasure of working with.

    12 September 2025
    Unprompted review
    Purplebricks Mortgages logo

    Reply from Purplebricks Mortgages

    We're happy to hear that you had such a positive experience. We appreciate your highlighting the team's professionalism, kindness, and responsiveness during your application process. Thank you for your kind words and valuable feedback.

    Rated 5 out of 5 stars

    Very thorough

    Very thorough, professional, friendly service.

    21 August 2025
    Unprompted review
    Purplebricks Mortgages logo

    Reply from Purplebricks Mortgages

    We appreciate you taking the time to share your positive experience with our services! We are so glad you were happy.

    Rated 5 out of 5 stars

    Excellent experience

    Excellent experience. Am pleased

    10 September 2025
    Unprompted review
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    Reply from Purplebricks Mortgages

    We're glad you are pleased with your excellent experience. Thank you for letting us know about it.

    Rated 5 out of 5 stars

    Ajay and Nigel at purple bricks

    Ajay and Nigel were fantastic and instrumental to the success of our mortgage and subsequently our house purchase. They were attentive and always quick to reply. They always made sure we understood and ran through everything so we were completely informed. I cannot thank them enough for the amazing job they did.

    8 September 2025
    Unprompted review
    Purplebricks Mortgages logo

    Reply from Purplebricks Mortgages

    We're happy to hear that the mortgage process and house purchase went smoothly. We appreciate that Ajay and Nigel's attentiveness and clear communication were so helpful to you. Thank you for your positive feedback!

    Rated 5 out of 5 stars

    Lisa was amazing and so helpful for first time buyers

    Lisa was fantastic and so supportive throughout the whole process. She explained everything so we could understand and found us the best deal. We were first time buyers and she was so patient. We couldn't be more grateful and our experience with Lisa was completely stress free.

    9 June 2025
    Unprompted review
    Purplebricks Mortgages logo

    Reply from Purplebricks Mortgages

    We're happy to hear that the support provided was so helpful during your first home-buying experience. We appreciate you sharing that the process was stress-free and that everything was clearly explained.

    Rated 5 out of 5 stars

    Shoutout to Hayley Newton

    Hayley went over and beyond what was expected! Hayley was always so polite and an absolute pleasure - even when I was late with files she handled it in a calm and professional way.

    She walked me through the mortgage process at a very easy to understand level, without being condescending.

    I couldn’t be happier with her work.

    1 September 2025
    Unprompted review
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    Reply from Purplebricks Mortgages

    We're happy to hear that you had such a positive experience! We appreciate you mentioning the clear explanations and calm, professional support you received. Thank you for sharing your feedback.

    Rated 5 out of 5 stars

    Really knowledgeable which saved us money

    Were able to get us a great rate on the mortgage for our new house and port our current mortgage to the new property which another broker told us wasn't possible.

    Kept in regular contact and were easy to deal with. Great service.

    21 July 2025
    Unprompted review
    Purplebricks Mortgages logo

    Reply from Purplebricks Mortgages

    We're happy we secured a great rate for your new home and facilitated your mortgage porting. We appreciate you mentioning our regular contact and ease of service. Thank you for your positive feedback!

    Rated 5 out of 5 stars

    Professional

    Professional. Speedy response and I was kept well informed.

    1 September 2025
    Unprompted review
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    Reply from Purplebricks Mortgages

    We're happy to hear that you had a positive experience with our prompt service. Thank you for your feedback!

    Rated 5 out of 5 stars

    Very brilliant team

    Very brilliant team. They held our hands through out the Mortgage process including advises on insurance.

    They also responded promptly to queries and were very professional. I highly recommend this great team.

    29 August 2025
    Unprompted review
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    Reply from Purplebricks Mortgages

    We're happy to hear that our team supported you through the mortgage process and provided professional, prompt responses. We appreciate your recommendation!

    Rated 5 out of 5 stars

    Remortgaging

    Rachel and Jasmine were really helpful and communicative throughout the whole process

    29 August 2025
    Unprompted review
    Purplebricks Mortgages logo

    Reply from Purplebricks Mortgages

    We're happy to hear that you found our team members helpful and communicative. Thank you for your positive feedback; we appreciate it!

    Rated 5 out of 5 stars

    Rachael has been really helpful…

    Rachael has been really helpful throughout my remortgage process. It was all well explained and they informed me very well in the whole process. It all went smooth with the help of Rachael and Jasamin

    28 August 2025
    Unprompted review
    Purplebricks Mortgages logo

    Reply from Purplebricks Mortgages

    We're happy to hear that the remortgage process was well explained and smooth. We appreciate your positive feedback and are so glad you felt well-informed throughout!

    Rated 5 out of 5 stars

    From the start they have been extremely…

    From the start they have been extremely helpful throughout i was lost were to start and they helped massively. Wirh every aspect Rachael fox has been fantastic all ways friendly and did have issues finding what was best for me but she went the extra witch i will all ways be thankful for all in all 10/10

    4 July 2025
    Unprompted review
    Purplebricks Mortgages logo

    Reply from Purplebricks Mortgages

    We're happy to hear that you found our team helpful and supportive! We appreciate your kind words and are so glad that you had a positive experience. Thank you for the excellent rating!

    Rated 5 out of 5 stars

    Super Experience

    Super Experience! I was kept abreast of all changes that could affect my mortgage payments. they were professional and patient and it was all for FREE!!!

    16 July 2025
    Unprompted review
    Purplebricks Mortgages logo

    Reply from Purplebricks Mortgages

    We're happy to hear that you had a super experience! We appreciate your highlighting our professional and patient approach in keeping you informed about potential mortgage payment changes.

    Rated 5 out of 5 stars

    Made the process as easy as possible

    Lisa and daisy have been wonderful all the way through, keeping me updated, explaining things in terms I understand. Would recommend purple bricks to anyone.

    27 August 2025
    Unprompted review
    Purplebricks Mortgages logo

    Reply from Purplebricks Mortgages

    We're happy to hear that you had a positive experience. It's great that you felt well-informed and understood the process. Thank you for recommending our services!

    Rated 5 out of 5 stars

    I can't rate this highly enough

    I can't rate this highly enough, out all the costs, admin and stress.

    In summary walked me through everything kept me informed helped chasing up my solicitors when they were dragging their feet.

    To have got the same interest direct for the lender would have incurred a £900 fee so well worth the £295

    13 August 2025
    Unprompted review
    Purplebricks Mortgages logo

    Reply from Purplebricks Mortgages

    We're happy to hear that our support and guidance were valuable to you, especially when navigating administrative tasks and communication with solicitors. We appreciate you sharing your positive experience and are glad we could help you save money.

    Rated 5 out of 5 stars

    Recommand

    They've been really professional had helpful in our mortgage application. Will definitely work with Purplebricks Mortgages.

    7 August 2025
    Unprompted review
    Purplebricks Mortgages logo

    Reply from Purplebricks Mortgages

    We're happy to hear that our team was professional and helpful during your mortgage application. We appreciate your feedback and look forward to working with you again!

    Rated 5 out of 5 stars

    Carl was very helpful and professional

    Carl was brilliant. He explained the process and how current events might affect the interest rates and kept me upto date monthly. I can't fault the service provided, excellent customer service.

    10 July 2025
    Unprompted review
    Purplebricks Mortgages logo

    Reply from Purplebricks Mortgages

    We're happy to hear that you had such a positive experience! We appreciate your kind words and are so glad the service met your expectations. Thank you for your feedback.

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