Purplebricks Reviews 

I do not know why high street agents exist anymore...
Purplebricks got the important things right but the journey could still be smoother. Expect a few bugs along the way but it is still better to stay in control and of course save a bundle of money.
No doubt in my mind that the future of selling property is online.

Initially I was very impressed with Diane Armstrong the member of staff who made contact with me to value my house, discuss fee options and market stratedgy for my home.
Diane is very knowledgeable and keen to get my house sold for me although it is early days I believe I chose a good agent and with value for money, the price of fees are good and her ability is obvious; I do need to move quickly - I have full confidence that Diane and her colleauge Meg Sewell will sell my house as soon as possible - they are easy to contact and reply quickly - I will review more thoroughly once it is sold let's hope it is soon - Mrs C.

Not sure if an estate agent would be any better. It all depends on the person in the driving seat. We are trying to sell the house despite Purple bricks
Very polite but missed out on providing a good professional service.

Delayed marketing and we had a timeline before going on holiday - they never supported our needs and potential customers will not see the advert now if they have set their preferences to just seeing new houses alert every couple of days. ( again as I write , the house has not been listed due to them not deleting / updating the home plan ie -

House plans had a toilet and a bath in a room and there was none, they apparently took some old plans off the system over 5 years ago to avoid need to do it when visiting. Short cut backfires and as I wrote this still not corrected it. So I have instructed the plan to be deleted until they sort their issues out

When I received the marketing information to sign off to ( means purple bricks take no responsibility for accuracy ) and found the home was not even located in the correct area. Now updated

The marketing did not mention the fact that the house had its own solar power panels generating electric for the home and selling back to the grid Now updated

The identity checks should have been straight forward as purple bricks recently outsourced to a different supplier because last ones were slow. They need to move again. From password problems to delays in processing potential issues up the chain to resolve and then having to chase them only to find they had been resolved but they had not processed the results yet. Asked them to do it when on phone and they did so in 5 seconds. Without me chasing it would be another day lost . Now sorted

But until sorted. You could not even look at the draft house information

The for sale sign has been ordered but no idea when it will arrive.

This weekend is the once a year get-together that happens down our road and hundreds of people from outside the area will be walking past. So I have purchased a for sale sign to put in the window hoping they see it and it says it will be with the agent soon for the marketing

Perhaps I should have just done that weeks ago and not used purple bricks.

Katie Smyth came to evaluate our property and so far it has been really easy, stress free process. She was professional, well prepared with like for like properties recently sold in our area which gave us the confidence to trust her expertise and list our home.
Katie’s excellent customer service also have been duly noted. We received the support we needed with communications even weekends and evenings.
I hope the sell and final process to be as good 😊

Lovely friendly lady was very helpful and polite knew her stuff with any questions I asked her

Lack of communication, no way to directly contact the person who deals with your house other than email and get no answer.

A proactive team. I am in the early stages of buying my first property. The team has been readily available via phone and email, with answers and options to help move the sale along avoiding unnecessary delays. I have been with 2 other agencies and this difference has been helpful to have.

Originally I would have given 1 star based on previous sales progressors (2 in total) as the lack of continuity thoughout the property purchase transaction was terrible! Then stepped in Jack Murray, who after a brief conversation and me venting to him the terrible experience to date, and apologising to him as I knew it wasn’t his fault as a new progressor, re-assured me that he would do all he could to assist and bring the whole experience back to the high standard I should expect from Purple Bricks. Long story short- he did, true to his word; regular updates on progression of purchase and went above and beyond, I cannot sing his praises enough in a quick review! Jack Murray, thank you so much- you are a credit to PB and should be seen and rewarded as such!

Thanks
Nick J

Diana Clark is very knowledgeable and very helpful and lovely lady and is even helping me with the links and ID to get my house on the market. I could not have done it without her.
I highly recommend her and Purplebricks

Phil Gould and Ian Bird were excellent to liaise with from the very outset. They are knowledgeable, efficient and very speedy with their responses. Highly recommend.

Steve who i know is the island rep for purple bricks hopefully they can get my flat sold

Since experiencing PB as an estate agent I realise it would have been much better to have invested the 'FEE' paid into a 'real' person that I could have seen, spoken too face to face and that they would have been more 'physically' pro-active with getting a sale for me before the contract with PB 'STOPED' and I could no longer be advertised.........waste of money.

Easy to deal with and better than dealing with an estate agent

A member of your stsff Phil Gould wss amazing !! An ambassador to your company!! Cannot thank him enough for his support and understanding .
Through what was a stressful time for me phil was a pillar of strength1

So far I give poor results. Photos were a challenge (poor ones picked), advert went live and map took people to a completely different property, two formal complaints in thus far, people are very slow to get back to you if you have a complaint.

Personally I would never use PB again nor would I recommend.

Excellent experience

Agent was nice and explained everything pretty clearly

Put in an offer goy accepted had an email said someone would contact me regarding affordability ect.. heard nothing and checked right move property back on . No communication what so ever . Very disappointing.. especially as I had to try x3 times before finally securing a viewing. Will not be using purple bricks to sell my properties in future

After using purplebricks & dealing with Jan Westbury I would recommend using them to anyone. He had gone above and beyond to meet our needs and always being in communication with us to let us know what the score is. If you have the pleasure of dealing with Jan you will not be disappointed.