I've been taking this product for some 3 weeks now and I can see the difference both in my hair, which is healthy and shiny, and in my nails, which have mercifully become thick and are not breaking an... See more
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Company details
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We're committed to providing the highest quality vitamins and supplements in the United Kingdom. Our advanced products are formulated with clean, pure & safe ingredients and bring together the best of science and mother nature. We call it natural science.
Contact info
Office 18, 64-66 Wingate Square, Clapham Common, SW4 0AF, London, United Kingdom
- support@purolabs.com
- purolabs.com
Replied to 100% of negative reviews
Typically replies within 1 week
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Great products with an easy to use…
Great products with an easy to use website and ordering. Recommend these supplements for those who want good quality products that you can feel benefits from.
Scam
They trap in to their subscription plan and then when you request a refund, they make you pay for postage. Far better companies out there to buy from

Reply from Purolabs
I love this company & the products
I love this company & the products! After experiencing bad hair shedding & searching for a solution, I came across Purolabs & ordered some supplements. Within a few weeks, the shedding stopped & soon, new growth began to show, so I signed up for regular deliveries - so easy, & I am very happy. My hair has never looked better.Highly recommend Purolabs, great company, great service.
Still waiting…
I have been getting all of my supplements from Purolabs for years. Their products are not a problem - they’re actually great. However, their service lately has been horrendously below par. In the past they would respond within one day; hours, even, and deliveries were always made on time with Royal Mail tracking. But, now it takes days of chasing to get a response to simple queries. Their deliveries are also so delayed, and they no longer provide tracking numbers. They use a disabled tracking number which tells one nothing of use. My last order was dispatched 5 days ago, and I’m still waiting.
I’ve now cancelled all of my subscriptions with Purolabs. It’s a shame because I do really like their clean, informative and clearly-labelled supplements, but their drop in service has made me go elsewhere. Thorne is a great brand (healf.com).

Reply from Purolabs
Excellent service as always
Excellent service as always. I’m on subscription for D3 K2 & this is a clean vitamin with no fillers. Delivery is always on time & if you should have a query, Cate or another member of staff will answer very quickly. I highly recommend this company for its efficiency & quality vitamins. Thank you to all. ☯️
Delivery Quick & Product Seems Promising
Delivery was quick and packaged securely.
I have only been using the product for just over a month and have seen some slight improvement with regard to hot flushes. I feel confident that continuing to take the product could will be beneficial to me. Time will tell
Happy with the service haven’t been…
Happy with the service haven’t been taking them long enough to have any effects yet will update
A successful boost
I've been taking this product for some 3 weeks now and I can see the difference both in my hair, which is healthy and shiny, and in my nails, which have mercifully become thick and are not breaking anymore. I am happy to recommend this supplement.
Already done servay
Very good service
Very good service. Very helpful staff.very good product
Great customer service
Great customer service, you can actually easily contact a person and get a personal response back, all in good time. That is a real bonus these days!! Thank you!
Good quality & packaging always on time…
Good quality & packaging always on time & good value
Meno complex
I found the website easy to use. Very clear and helpful details about each product. My purchase was the meno complex and am on the second month of use. After the first month it had helped to take the edge off of hot flushes and night sweats, so I am hoping the second month will see a greater improvement.
Terrible I ordered some electrolytes…
Terrible I ordered some electrolytes thinking they were drinks and they arrived in tablet form. Emailed this company many times no reply customer service atrocious. Avoid ordering from this company

Reply from Purolabs
I received an order without realising I…
I received an order without realising I had signed up for a subscription. The email went to my junk box, noticed it after order arrived. I have purchased many orders previously I did not need anymore vitamins...
I emailed them several times, explained my situation to return the goods and reimburse to my account £71.00. I didn't receive any response...
Not happy at all with this service. I have been ordering from them over a year.

Reply from Purolabs
Clean, ethical and effective
I have the fibre supplement which I was recommended by my gp. I didn’t like the look of the brand they suggested so did some online research and found your company. I like the values and I’m very pleased with the product. Highly recommend. Thank you.
Beware of setting up a subscription
Beware of setting up a subscription. I cancelled mine within the terms and conditions. The cancellation was acknowledged but at the next despatch I was charged again and sent goods. Tried to contact them several times for a refund but absolutely no reply and I haven't been provided with the required refund authorisation code. There's no phone number available to call them.
I'd considered just temporarily cancelling and restarting next year when I've used up my overflowing supply of Vit D.
However I would never use this company again. It shouldn't be this difficult to get a refund or to send a reply.

Reply from Purolabs
Outstanding customer service
Have been using Meno Complex for a while. Realised I wouldn't have enough to take on holiday so contacted Purolabs and Cate immediately sorted out a further supply for me. Received capsules today. Thank you Cate you are a credit to the company - such great customer service.
Great customer service!
Great customer service!
Thank you for all your support, Cate Peligro!
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