Purewell Timber Reviews 

I ordered a 12ftx6ft shed supply of fitted by purewell timber buildings I was over the moon when it arrived on the 21\5\26 two guys turned up at 1 .10pm and really got stuck in they're all finished by 3.45pm a really good job thank you guys that's the third shed I have had from purewell timber buildings in 6 years I have now got three magnificent sheds to hide away from the wifey lol thanks to all the staff at purewell timber buildings highly recommended for garden sheds pot in the shed summer houses you weren't regret it if you get one from there

I've given up with this company!
I purchased a premium shed from Purewell, paying extra for preservative treatment and installation. Unfortunately, the shed leaked badly making it unusable.
After many phone calls, unanswered messages, and even sending photos of the damage by email, someone eventually came out to have a look and agreed that the 2 ends of the shed had clearly not been treated at all. During that visit it was also discovered that the roof itself was leaking, despite the shed being less than a year old. After more phone calls (and a missed appointment with no phone call to apologise) they came and finally treated the 2 ends of the shed.
I spoke directly to one of the owners, who given all the inconvenience they had caused eventually agreed to replace the roof with EPDM at cost price. After 2 months of chasing to arrange the work, a date was finally booked on 29th April. I waited in for them to arrive and removed the tarpaulin I had over the shed to protect it. I phoned them in the afternoon on their Lymington number to see when they were coming, as usual nobody answered, I left a message. Since then I have heard absolutely nothing at all from them!
I can't really recall ever having had such poor customer service from a company!
I would strongly recommend giving this company a very wide berth, they seem unable to keep their word and are incapable of answering or using the phone.
Do yourself a favour and buy elsewhere.

We had a log cabin delivered and installed everything was made easy with ordering and picking the cabin and installation was really good and done quick very happy

We bought a shed three years ago and they erected it, but we now have a leaking roof so the quality of the felt is very poor and badly applied. The company were very uninterested apart from trying to get a huge amount of money for repairs that should not be needed after such a short time. Extremely disappointing.
Felt roofs should last years longer and the shed is damp in other areas so the expensive sheds are of poor quality. Be very wary.
If they can put a higher quality roof on now, why is it not offered up front?

They gave me good advice about an appropriate shed that was within my budget.
The shed was erected very well and I am delighted with it and the company.

Couldn’t recommend this company enough. When finding smaller unknown businesses online it’s a worry to order but these gutted were amazing from start to finish!

This is the second time we have used Purewell Timber. The quality of the products are first class and the guys who deliver and build were fantastic. Highest recommendation.

I purchase all of my log cabins and sheds from Stephen at Purewell. Speedy delivery as always and the quality of the buildings is far superior than other companies I have used in the past, king friendly staff and a great product! Thanks purewell

Overall very pleased with the shed. Good quality fixings and felt supplied along with a very sturdy base. Only one key though. Easy to assemble with mostly clear instructions other than for the gable ends. Just had one panel which had been poorly built/finished which caused issues during assembly - the framing was twisted due to a nail not having been driven in true, which meant it wouldn't butt up against the other panel. Of course it was the final one I needed to fit so it required partial disassembly to place the warp where it wouldn't impact the overall trueness of the shed.

So pleased with my Power pent shed purchased through Purewell! I went for a 8x6 pent with double door and timber base kit. As soon as I bought it i had an email with delivery details and was kept informed the whole time, super easy. Assembly was also easy thanks to the provided instructions and the videos you can find on YouTube. The final product not only looks great but feels strong, robust and built to last!

Hi, Just wanted to say what great quality shed you sell. I bought a Regency Apex 13 years ago and it's still going strong. I give it a coat of treatment once a year and have only recently had to replace the felt. When I need another I shall definitely come back to you, but I don't think it will be anytime soon as this one is still in good nick.
Tony

Excellent quality and value that's why we made a second purchase splendid customer service and
delivery drivers pleasant and helpful

Excellent service, would recommend

After delivery there was a couple of bits missing, contacted them straight away and was sorted straight away. Customer service is excellent.

Good quality shed and an exceptional service from Purewell
Many thanks

Great quality 8x8 shed/greehouse. Two people Managed to erect and felt in two days. It arrived on time and securely on a pallet.

Great delivery as promised but disapointed with design and roof felt quality.
Roof felt too thin, so many pieces that it was difficult to erect.
Two piece floor, four piece roof, two piece sides and front.

Good price, prompt shipment and excellent instruction.
Communication was also excellent.

The service is excellent - quick and efficient. The shed itself is, simply, basic and the security it offers is effectively non-existent

Great communication after placing the order, quick delivery, helpful delivery driver and high quality shed - highly recommended.