PureTalk logo
Visit website

PureTalk Reviews 1,723

•
TrustScore 4 out of 5

4.2

Telecommunications Service Provider
Write a reviewVisit website
Write a review

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Reviewers had a great experience with this company. Customers consistently praise the service, finding it to be as good as or better than previous providers, with many noting significant savings on their bills. The pricing is frequently highlighted as excellent, offering great value. People also commend the customer service and staff for being helpful, knowledgeable, polite, and efficient in resolving issues. However, some customers experienced difficulties with the user experience, particularly during the switching process, which they described as bumpy or a nightmare. A few others reported issues with dropped calls, echo during conversations, or poor cell phone coverage in certain areas, making their phones less functional.

What people talk about most

Service

Reviewers mention positive feedback about service. Many customers are very satisfied with the quality and... See more

Price

Users describe positive interactions with price, consistently highlighting significant savings compared to... See more

Customer service

Clients share positive opinions on customer service, frequently highlighting the helpfulness, politeness, and... See more

Staff

People report positive experiences with staff, highlighting their helpfulness, knowledge, and efficiency.... See more

User experience

Customers had ambiguous experiences with user experience. Many reviewers found the switching process seamless... See more

Reviews shaping this summary

Rated 4 out of 5 stars

I wish someone would have told me not to use my old SMS card because the disruptions and crazy thing happening on my old SMS card just transferred onto my new phone. A week later I realized that migh... See more

Rated 4 out of 5 stars

I love Pure Talk, have been a customer for several years. You can't beat the price and the customer service is always very good. The only reason I gave it 4 stars instead of 5 was bc recently I chang... See more

Rated 4 out of 5 stars

For some reason there are frequent times I receive a call or a text and my phone does not sound the notification sound. Nothing at all. I have been told this is your problem because the proper signal... See more

Rated 4 out of 5 stars

Switching over was a bit bumpy but I put that on the first technician I spoke with (the next customer service rep was more helpful/knowledgeable). The service has been as good or better than what I ha... See more

Company details

  1. Telecommunications Service Provider

Written by the company

At PureTalk, we believe that you shouldn't have to compromise on your wireless service or your values. We are a proud, veteran-led American company dedicated to providing premium wireless service on the same nationwide 5G network as one of the big guys, but at a fraction of the cost. Our mission is to put people before profits, delivering honest, transparent, and affordable mobile solutions without any hidden fees, contracts, or overage charges. We understand how important it is to stay connected to your family, friends, and business. What truly sets us apart isn't just our reliable nationwide coverage; it's our unwavering commitment to exceptional customer care. When you call us, you are guaranteed to speak with a highly trained, 100% US-based customer service team who genuinely wants to help you. We pride ourselves on creating a hassle-free experience that values your time and your hard-earned money, ensuring you always feel supported and appreciated as part of our family. Whether you need a basic plan for essential communication or a robust data package for streaming and working on the go, we have you covered. Best of all, we offer a range of flexible options to fit any budget, including plans starting at $24.99/mo. By choosing us, you are supporting a company that champions family, community, and the American spirit. We are dedicated to providing smart solutions and real savings for hardworking people. Switch today and experience the difference of a provider that puts you first. PureTalk, a wireless company that actually stands for something.

Contact info

4.2

Great

TrustScore 4 out of 5

2K reviews

5-star
4-star
3-star
2-star
1-star

Replied to 10% of negative reviews

Typically replies within 1 month

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more
Rated 5 out of 5 stars

the service is excellent

the service is excellent! I am very happy with the switch from T Mobile. I'm pleased to know that the company is in line with my values. Thanks

23 February 2026
Unprompted review
Rated 2 out of 5 stars

Very limited data on unlimited plan

Price is great but a week or 2 into the new month, the phone is pretty much useless for anything except calls. Texts are slow and sometimes don’t send. Getting online using cell data is extremely slow to impossible. This is supposed to be unlimited date, text and calls but seems like that’s just a lie together customers. Data is definitely very limited. Other than the ability to use the phone, everything else is fine. I have had very little contact with customer service but the people I have spoken to are very friendly and helpful.

23 February 2026
Unprompted review
Rated 4 out of 5 stars

For the most part

For the most part, I like the service , however, I find more often than not I cannot make a call inside the house and that becomes nettlesome this time of year.

22 February 2026
Unprompted review
Rated 5 out of 5 stars

Pure Talk has superior product

Pure Talk has been a super phone company. Services and plans are superior. Swapping to a plan that fits more to our situation was easy and even cost efficient. We have been more than satisfied and a company that works to get a plan that works for your budget. Very satisfied five star for sure.

21 February 2026
Unprompted review
Rated 5 out of 5 stars

Great plan for a great price!

We love our PureTalk plan it saves us a significant amount of money each month compared to our previous provider.
The switch over from our previous provider was very easy and the service area is just as good if not better.
Thanks PureTalk!

21 February 2026
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look