Puresilks Reviews 

89
•
TrustScore 4.5 out of 5

4.3

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Review summary

Created with AI, based on recent reviews

Evaluating 40 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the exceptional quality, beautiful textures, and rich colors of the silk fabrics, noting that products consistently match expectations. People also express deep satisfaction with the responsive customer support and remarkably fast shipping times. Some reviewers were not happy with occasional delivery delays, taking weeks to receive their orders or missing items entirely. A few customers also experienced long waiting periods, receiving incorrect products, or encountering discrepancies regarding fabric descriptions and color accuracy in swatches. However, support teams often worked to resolve these issues promptly when contacted.

What people talk about most

Product

Consumers find product satisfaction to be high, frequently praising the excellent selection of beautiful... See more

Quality

People report positive experiences with quality, expressing high satisfaction with the beautiful colors,... See more

Order

Reviewers highlight positive aspects of order experiences, frequently praising fast shipping times and the... See more

Customer service

Users describe positive interactions with customer service, noting that support agents are responsive,... See more

Delivery service

Clients share satisfaction on delivery service, noting that packages arrive promptly and express shipping is... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I had a question about one fabric I was interested in and Puresilks got right back to me within a day. Also, I had reported to Puresilk about one fabric that didnt show the scale of the print and they... See more

Rated 5 out of 5 stars

I am now buying regularly from PureSilks I discovered Puresilks about a year ago. The price of their silks is much lower than others, as well as an incredible selection. I am now buying regularl... See more

Rated 5 out of 5 stars

I received a beautiful silk brocade fabric on the date it was promised. I think some magic was worked to get it to me so soon. I absolutely love it! I love making beautiful things for the people. I... See more

Rated 5 out of 5 stars

The website works great, the variety of fabrics is plenty and beautiful, they are more beautiful than the pictures and good quality. Check out secure. Shipping super fast and smooth. Great experience.... See more


Company details

  1. Fabric Store
  2. also in
  3. Curtain Store
  4. Fabric Wholesaler
  5. Silk Store

Information provided by various external sources

Puresilks, pure silks, pure silks india, pure silks usa


Contact info

4.3

Excellent

TrustScore 4.5 out of 5

89 reviews

5-star
4-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 33% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

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4.3

All reviews

(89)

39 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Wonderful customer service

I ordered samples of a fabric that was perfect for my project and went to order yardage and was told they had run out of this particular fabric. The customer service went above and beyond to manufacture another bolt that I could order from. I have searched years for a fabric for this project so I am beyond excited to have this fabric. It's high quality and gorgeous! Thank you so much and I cannot highly recommend pure silks enough!

18 August 2024
Unprompted review
Rated 5 out of 5 stars

Good experience

I was hesitant to order from this company based on some of the reviews, but they have such a great inventory of beautiful fabrics that I had to give it a shot. I ordered several swatches which were very generous in size compared to ones from other companies. The fabric I chose arrived quickly. I made a mistake in the yardage that I needed and had to order more, and that arrived quickly as well. I would highly recommend getting swatches first because, as with all online shopping, photos often are not the best representation of the real item.

15 May 2024
Rated 5 out of 5 stars

Puresilks products

Puresilks have the most gorgeous silk products. They are reasonably priced and the company goes the extra mile for customer service.

28 July 2024
Rated 1 out of 5 stars

Cheating with meterage and fabric width and composition lies

First of all: they cheat on the size of the fabric. The width and length of the fabric does not correspond to the declared ones. They should have cut 1 yard, the width of the fabric is 59 inches. I received 0.88 yards with a width of 48 inches. And the composition of the fabric is questionable, I saw this fabric on amazon from the same seller with the same photos of the fabric and the composition is stated as viscose, wool, silk, nylon.

27 July 2024
Unprompted review
Puresilks logo

Reply from Puresilks

Dear Elza,
We cannot find any order under your name on our website for us to look into the matter, please do email us on admin@puresilks.us with your order number so we can assist you on the same and help resolve the inconvenience caused to you.

Our listings on amazon are transferred from the website, so the description is exactly the same. We have no product with the composition as viscose, wool, silk, nylon together. Please assist us so we can help you.

Rated 1 out of 5 stars

Had a good experience the first time I…

Had a good experience the first time I ordered. Fabric was shipped by DHL directly to me and I received it in 4 days. Needed more and reordered. This time shipped it by DHL to the post office and now the post office won't be delivering it for 14 days. They sent a note saying this costs them twice as much and will get to me faster. Pure Lies. Do not order from this company.

12 July 2023
Unprompted review
Puresilks logo

Reply from Puresilks

Dear Jane, you placed an order with standard shipping both times, there was express shipping available, since the first order was larger in size we expedited your shipping at our cost, your next order was for 3 yards of fabric, and you paid 12$ shipping, hence shipping by dhl would not be feasible as you can imagine. Our page clearly says standard shipping takes 2-5 weeks and we will still made sure it was delivered in 2 weeks.

Rated 1 out of 5 stars

Bought four different fabrics

Bought four different fabrics, all were on the pricey side (over $40 per yard) , ALL turned out to be synthetic not silk. Promised refund, didn't follow through. Finally got my money back via my credit card provider but it was a complicated process. Google this company, many unhappy customers out there and they also go by several aliases.

7 December 2019
Unprompted review
Show reviews in all languages. (89 reviews)

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