Purelust Reviews 14

TrustScore 3.5 out of 5

3.5

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3.5

Average

TrustScore 3.5 out of 5

14 reviews

5-star
4-star
3-star
2-star
1-star

Hasn’t replied to negative reviews

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Rated 5 out of 5 stars

Great service

Had a great experience with purelust! Fast delivery, the product was perfect and exactly as described. Customer service was super helpful and gave me all the info I needed. Really happy with my purchase and the service!

1 July 2024
Unprompted review
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Reply from Purelust

Hi Margot, thank you for sharing your experience with us! Great to hear you are satisfied with our product! Love, Team Pure Lust

Rated 1 out of 5 stars

Warranty is worthless

Bought a rose vibrator which stopped working completely after just a single successful charge (it is definitely not the charger cable at fault). Despite numerous international phone calls to the shop in Amsterdam and various emails, including proof of purchase (to two different addresses, as we had been told to) we have never received any response or promised callback to advise us how to invoke the warranty and/or return the product. 65 euros wasted.

16 January 2023
Unprompted review
Rated 1 out of 5 stars

Toy stopped working

After only a few months, my toy stopped working. Whenever I put the mode below for vibrations it turns off and stops working for 15 minutes. Only the upper mode works

6 December 2021
Unprompted review
Rated 5 out of 5 stars

I was happily surprised by this shop in…

I was happily surprised by this shop in the red light district. I was very shy to walk into a sexshop but the atmosphere was very nice and the staff made me feel very comfortable.
Bought a nice toy and some sexy lingerie to suprise my husband with.
I would recommend going here to all my friends.

22 September 2021
Unprompted review
Rated 5 out of 5 stars

Nice staff

Very nice and helpful staff who really takes the time for you to explain about their products as well as they are ready to help you in looking for something specific.
They are ready to answer your questions and make you really comfortable to look for what you want.
For sure today won't be my last visit!

21 September 2021
Unprompted review
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