I’m on holiday in Denmark and just needed a temporary membership so I popped into the Ballerup centre. I’m from England so don’t speak much Danish Bertram the Puregym worker was excellent and talked m... See more
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There are no belts if you want to heavy squat, trainers looks like milkshakes. And I am in high debt because the PureGym has a jew method of taking your money, they take you 2 months of money after ca... See more
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Super expensive membership for literally zero service. They took 50kr for changing my membership to another and then 50 extra kr for changing my main gym, which that has to be already counted on chang... See more
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Think twice before you sign up. On the 21st of May I cancelled my membership. I went through the whole cancellation process and thought I was done. In June they charged me again, according to their po... See more
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Company details
About PureGym Danmark
Written by the company
TræningsinspirationPersonlig træning
Holdtræning
Bliv medlem
Vi stræber efter at tilbyde det, der skal til for at skabe en sund krop via et stort udbud indenfor fitness og hold. For os handler fitness ikke bare at være fit, men om sundhed i bredeste forstand. Derfor tilbyder vi vores medlemmer en verden af træningsmuligheder med noget for alle, uanset om du træner for at tabe dig, komme i bedre form, blive stærkere eller blive strammet op.
Fordele i PureGym:
Danmarks største fitnesskæde
Vores mission er at gøre befolkningen sundere, og det ligger dybt i vores DNA, at der skal være plads til alle. Derfor kan du i PureGym hver dag træne i et center i nærheden af, hvor du bor, arbejder eller opholder dig.Vi stræber efter at tilbyde det, der skal til for at skabe en sund krop via et stort udbud indenfor fitness og hold. For os handler fitness ikke bare at være fit, men om sundhed i bredeste forstand. Derfor tilbyder vi vores medlemmer en verden af træningsmuligheder med noget for alle, uanset om du træner for at tabe dig, komme i bedre form, blive stærkere eller blive strammet op.
Fordele i PureGym:
- Fitnesskæden med flest centre i Danmark
- Et stort og varieret holdudbud med fx Stram Op, Yoga, Bike, Cirkeltræning, Jam, Step og Boksning
- Adgang til Bodytracker, der måler vægt, BMI, muskelmasse og fedtprocent
- Fri adgang til vores fitness app, hvor du blandt andet kan lave dit eget træningsprogram, booke hold og deltage i challenges
- Mulighed for køb af vand, energidrikke og proteinberigede produkter i alle centre
- Mulighed for personlig træning
- PureGym tilbyder flere typer medlemskaber, både med og uden hold og med adgang til dit lokale center eller til flere centre i landet
- Mulighed for at købe ALL-IN, hvor du hver dag kan trække et produkt i automaten og frit vælge imellem proteinbarer og -drikke, energi- eller sportsdrikke samt kolde kildevand. Produkterne er fra FNCTNL, og hver måned har vi et gæsteprodukt.
Contact info
Denmark
- puregym.dk
3.1
Average
7K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 24 hours
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10/10 Continued from 5 May 2025
10/10 Continued from 5 May 2025, Oslo Plads:
Unfortunately, nothing new to report. The machine is still broken.
16 June 2025
Unprompted review
Reply from PureGym Danmark
Hi Christine
Thank you for your feedback.
We're currently awaiting delivery of the necessary parts for the broken Smith machine. Rest assured, fixing it is a priority for us, and we’ll have it back in action as soon as the parts arrive.
Have a great day!
Best regards,
Nina / PureGym
can you make scanner for drinks
I Love your new app for phone to enter on gym the only problem i have it is can you make scanner for drinks i am all in member and all the time i must to ask member of staff to get drink because i don`t take card with because i have app phone and sometimes staff is not there to help with drink can you add scanner or something to able take drinks with app i will much apreciat
4 June 2025
Unprompted review
Reply from PureGym Danmark
Hi!
I'm glad to read that you're happy with the digial member card! Its use in the vending machines is under development, though I can't ya for sure when this will be implemented - but we know it's a wanted feature 😊
Have a wonderful day
All the best,
Lucas / PureGym
People don't stay on one machine 50 minutes, and gym - buy more glue machines
People there, the clients. Sit on one machine and stay there. I have good experience with weights and machines and I just can't wait for the people to sit on the machine 50 minutes and I am not able to train at all.
In order to train fast and not losing my time I have to go back and forth between different machines or weights.
And now for the Gym, you have to get more advanced machines that are on the market now.
Like the YOYO- eccentric machine.
More and modern hip thrust machines.
2 June 2025
Unprompted review
Reply from PureGym Danmark
Hi!
Thank you for your review and for sharing your thoughts.
I understand how frustrating it can be when equipment is occupied for long periods – we always encourage our members to be mindful of others, especially during peak hours. I’ll make sure to pass your feedback on to the relevant department, so it can be taken into consideration.
We also appreciate your suggestions regarding newer and more advanced equipment like eccentric machines and improved hip thrust options. Feedback like yours is valuable when we plan future upgrades and improvements.
Thanks again for taking the time to write to us – and I hope your upcoming workouts are smoother!
Best regards,
Nina / PureGym
Perfect Gym
This Gym having very well maintained positive environment with cleanliness, music and arrangement of gym equipment's. All equipment's are high standard. Staff is very welcoming and helpful. Thanks
28 May 2025
Unprompted review
Reply from PureGym Danmark
Hi Vijay
Thank you so much for your kind words! The staff in the gym tries their best every day to make your experience as great as possible, so warm words are always welcome! 😊
Have a wonderful day
All the best,
Lucas / PureGym
Was told by a company employee that…
Was told by a company employee that after quitting my membership the fee that I paid at the time would be the last. A month later I was harassed over Email that if I did not pay there would be severe consequences. Would highly recommend caution with memberships within this Gym.
21 November 2024
Unprompted review
Reply from PureGym Danmark
Hi Oliver
Thank you for your review – we're sorry to hear about your experience with the cancellation of your membership.
We’d like to clarify that our cancellation policy is the current month plus one month, which is stated in both our membership terms and in the confirmation you received when you cancelled. This means that one final payment may occur after cancellation, depending on the date it was submitted.
We apologize if this was not clearly communicated at the time – your feedback is important, and we’ll use it to improve how we inform members going forward.
I wish you a great day
Best regards
Amalie / PureGym
best one in CPH
best one in CPH, very kind staff, clean, everyone is nice, nice spacious location, nice lighting that doesnt hurt your head, set up is very convenient, i love going 10/10
23 May 2025
Unprompted review
Reply from PureGym Danmark
Hi Christina 😊
How wonderfull to hear! It is a plesure to be able to give you such a good workout experince ⭐💪
Have a great day!
Best regards,
Signe / PureGym
Great Latin class with Judy 👯♀️👯♀️
Personally I like group training. At PureGym there are a lot of options for group training in different locations and with different instructor. My favorite is Rødovre Centrum PureGym and Judy Skov Schulz is amazing instructor, her class is always full.
17 May 2025
Unprompted review
Reply from PureGym Danmark
Hi Oksana,
Thank you so much for your great review! We're thrilled to hear you enjoy the group classes – and we absolutely agree, Judy is an amazing instructor! 💪 We look forward to seeing you again at PureGym Rødovre Centrum.
Have a great Sunday.
Best regards,
Liv / PureGym
Top Team
I love the staff that works there at the gym. They are super kind, professional and serious. The right equipe can make a huge difference and this is what they do! Really appreciate them.
:)
7 May 2025
Unprompted review
Reply from PureGym Danmark
Hi Anastasia!
Thank you so much for your kind words 😊
We're really glad to hear that our team makes a difference and helps create a great atmosphere at the gym. Your feedback means a lot, and we’ll make sure to pass it on to the team!
See you at the gym!
Best regards,
Nina / PureGym
Большое количество тренажеров
Lots of exercise machines, but not enough options for working out the abs. Nice atmosphere, comfortable locker room.
5 May 2025
Unprompted review
Reply from PureGym Danmark
Hi,
Thank you for your review. I am glad you enjoy the atmosphere and locker rooms. We appreciate your note about ab workout options – we’ll definitely keep that in mind for future improvements 😊
Have a great day.
Best regards,
Liv / PureGym
THIS GYM NETWORK IS ONE BIG FRAUD THEY…
THIS GYM NETWORK IS ONE BIG FRAUD THEY TAKE STRANGE FEES FROM YOUR ACCOUNT YOU ARE A FEW DAYS LATE WITH PAYMENT AND THEY SEND YOU REMINDERS I PAID AN INVOICE 2 MONTHS AGO AND THEY SENT ME THIS LETTER from sergel
5 May 2025
Unprompted review
Reply from PureGym Danmark
Hi Anastazja
Thank you for your review.
I'm sorry to hear there has been some confusion regarding our payment reminder process.
We always send out several reminders and follow-up notices if a payment fails. If no action is taken, the outstanding balance is handed over to Sergel after approximately 2.5 months.
Please feel free to reach out to us at medlemsservice@puregym.com or via our live chat on our website. We’re available Monday to Friday from 08:30 to 16:00 (Fridays until 15:30).
We look forward to hearing from you so we can assist you further.
Have a great day.
Best regards,
Nina / PureGym
I like this gym because it is always good mood …
I like this gym because it is always clean, tidy, new machines, managers keep order and are very friendly. Most of the clients are also nice. That is why I always recommend the Pure Jim chain to everyone. To the article from May 1 my sons will also go with me. Thank you
27 April 2025
Unprompted review
Reply from PureGym Danmark
Hi Vagan
Thank you so much for your lovely review 🙏
We're really happy to hear that you enjoy the atmosphere, cleanliness, and equipment at the gym – and that you feel welcome both by our team and the other members. That's exactly the experience we want to create!
How wonderful that your sons will be joining you too – we look forward to seeing you all 💪
Have a fantastic day!
Best regards,
Nina / PureGym
Modern gym with exceptional service
gym design, cleanliness, equipment and the staff- all are very good.
18 April 2025
Unprompted review
Reply from PureGym Danmark
Hi Anurag
Thank you so much for the kind words! I'm glad you're satisfied with the gym 😊
Have a wonderful day
All the best,
Lucas / PureGym
Very good for crossfit style training
Very good center for hybrid/crossfit/free weights training. Big functional area.
11 April 2025
Unprompted review
Reply from PureGym Danmark
Hi Martin
Thanks a lot for your review! 💪
We're so glad to hear you're enjoying the functional area and that it supports your hybrid/CrossFit-style training – that’s exactly what it’s there for! 🙌
Hope you keep smashing your workouts 💥
Best regards,
Nina / PureGym
Not bad
Great gym, but I think it would be better if there were more machines! Sometimes the machine you need is occupied for a very long time. But overall everything is cool.
5 April 2025
Unprompted review
Reply from PureGym Danmark
Hi 👋
Thank you so much for your kind review!
I’m glad to hear that you’re enjoying the gym overall 💪
If you ever feel like trying something new, we have lots of gyms with different layouts and equipment – you might find another center nearby that suits your needs even better 🙏
Also, feel free to check our app for real-time member traffic – it can really help avoid peak hours and save you some waiting time 😉
Have a fantastic day!
Best regards,
Nina / PureGym
Nice but can't use the shower
Overall, the gym is nice and well-equipped.
However, I’ve run into a recurring issue: the showers in the men’s changing room are being cleaned almost every day around 8 a.m.—which happens to be exactly when I have time to shower before work. It’s a bit frustrating, as it limits when I can use the facilities.
Also, I’ve noticed that the cleaner is always a woman, which can feel uncomfortable given that it’s the men’s changing room. I’m not sure if others feel the same way, but I personally find it a little awkward.
Just wanted to share this feedback in case it helps improve the experience for everyone.
11 April 2025
Unprompted review
Reply from PureGym Danmark
Hi Athila,
Thank you for your feedback!
We always try to clean the changing room at times that are least disruptive. I have of course forwarded your feedback to the person responsible, so that the matter of cleaning at a later time can be looked into.
Regarding the staff who clean the changing room, it is not always possible to find staff of the same gender, which is why it can happen that a woman cleans the men's changing room and vice versa. We of course always try to avoid this, but it is not always possible. I have taken your feedback along so that it can be taken into consideration 😊
Have a nice weekend!
Best regards,
Signe / PureGym
Large spacious clean gym with a wide…
Large spacious clean gym with a wide variety of equipment and friendly staff
4 April 2025
Unprompted review
Reply from PureGym Danmark
Hi Samuel
Thank you for the review! We're so glad to hear that you enjoyed our spacious, clean gym and the variety of equipment we offer. We really appreciate you highlighting both our facilities and friendly staff. We look forward to welcoming you back soon!
I wish you a great weekend🌞
Best regards
Amalie / PureGym
Extremely crowded gyms
Extremely crowded gyms, where you almost has to wait in line for each machine. I don't recommend their centers
13 March 2025
Unprompted review
Reply from PureGym Danmark
Hej Lauge
Thank you for your feedback.
We understand that a crowded gym can be frustrating, and we always strive to create the best possible training environment for our members. Our centers tend to be busier during peak hours, so if your schedule allows, we recommend visiting during off-peak times for a more relaxed experience. You can find out online, on what time of the day the gyms are most busy.
Best regards,
Nina / PureGym
I am happy with this gym
I am happy with this gym, go there often (2-3x times a week) Machines are great and new, only very rarely is there too many people. Showers and toilets could be cleaner though.
11 March 2025
Unprompted review
Reply from PureGym Danmark
Hi Jonas
Thank you for your review! 😊 It’s great to hear that you’re happy with the gym and enjoy the new machines. We also appreciate your feedback regarding the showers and toilets—we’ll make sure to pass this on so we can improve the cleanliness.
If there’s anything else we can do to enhance your experience, feel free to let us know! 💪
Best regards,
Nina / PureGym
Worst customer service imaginably.
Worst customer service imaginably.
When machines are out of service, they don’t fix them and have no clue when it will happen or offer alternatives.
And the office customer service is just dismissive and not able to help with anything
9 March 2025
Unprompted review
Reply from PureGym Danmark
Hi
I am really sorry to read about your experience.
Our technicians always do their very best to fix machines and equipment as fast as they can. With extensive repairs, specific parts may need to be shipped and delivered by the supplier, which can unfortunately prolong the process.
However, the staff are always able give a status on the repair (if they have one, of course).
Have a great day
All the best,
Lucas / PureGym
Reply from PureGym Danmark
Hi,
Thank you for your review! 😊 We're thrilled to hear that you're happy with both the price and our facilities. It's also great to know that you find our staff pleasant—we always strive to create a welcoming atmosphere!
Looking forward to seeing you in the gym again soon 💪
Best regards,
Nina / PureGym
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