Pure Gems Jewels Reviews 78

Reply from Pure Gems Jewels

Feb 23, 2026

This review is not related to Pure Gems Jewels.

We have no record of any order matching this claim, and the situation described does not reflect our policies or business practices. We fully honor our return policy and do not handle customer matters in the manner stated above.

It appears this review was posted in error. We kindly ask the reviewer to verify the company name and update accordingly.

Reply from Pure Gems Jewels

Aug 7, 2024

Dear Magan,

Thank you for bringing this to our attention. We take all feedback seriously and strive to provide the best possible service and products to our customers.

Upon reviewing our records, we could not find any purchase history or correspondence under your name. We believe there might be some confusion or a mix-up. Our company prides itself on clear communication, prompt issue resolution, and customer satisfaction.

If you have indeed interacted with us, please provide more details such as an order number or email address used during the purchase. This will help us investigate the matter thoroughly and address any concerns you may have.

We are committed to ensuring that all our customers have a positive experience, and we regret any inconvenience you may have faced.

Thank you for your understanding.

Best regards,

Pure Gems Jewels.

Reply from Pure Gems Jewels

Aug 7, 2024

Dear Samantha,

Thank you for your feedback. We genuinely value the opinions of our customers and are sorry to hear about your experience.

We would like to clarify that as stated on our website, we sell simulated diamonds, not lab-created diamonds. Simulated diamonds, such as cubic zirconia (CZ), are designed to mimic the appearance of real diamonds at a more affordable price. This distinction is clearly mentioned in our product descriptions to ensure our customers make informed decisions.

Regarding the charges for repairs and services, our lifetime guarantee covers certain aspects, but services like prong repair, redipping, and soldering can incur additional costs. We strive to be transparent about these policies and apologize if there was any misunderstanding.

Thank you for bringing this to our attention. We hope to have the opportunity to make this right.

Best regards,

Pure Gems Jewels

Reply from Pure Gems Jewels

Aug 7, 2024

Dear Danielle,

Thank you for reaching out and sharing your concerns. We appreciate your feedback and the opportunity to clarify our warranty policy.

Our lifetime warranty is designed to cover manufacturing defects and issues arising from normal wear. However, it does not cover damages resulting from misuse, mishandling, or accidental damage. Upon reviewing your case, it appears that the issues with your center stone may fall outside the scope of what our warranty covers.

Scratching and chipping can occur if the jewelry is subjected to harsh conditions or impact, which is not typical of normal wear. Our simulated diamonds are crafted to be durable, but they are not immune to damage from such incidents. Despite this, we replaced your bridal band when a stone fell out, as a gesture of goodwill and to ensure your satisfaction.

We understand your frustration and apologize if there was any misunderstanding regarding our warranty terms.

Thank you for your understanding.

Best regards,

Pure Gems Jewels.

Reply from Pure Gems Jewels

Aug 1, 2021

This customer ordered rings in total value of $3049. Package was held in the US Customs awaiting for him to fill the 5106 Form. A formality required in the US for all imports over USD2500. After several emails/calls from us as well as FedEx, the customer refused to fill the form in order to receive the package. Since the customer started to ignore our emails/calls, the custom authorities rejected the package and returned the shipment to us. The card holder was then fully refunded. Unfortunately, we understood later that this person probably tried to scam us.