After a really bad experience with another mobile carrier, it was refreshing to find Pure Communications and Sam Deans. He fully understood where were were coming from and arranged to switch us back... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Been working with Lee Flynn for a while now and every time I send an email or call to add extra sims/phones he’s always there to help me. He gives me a new quote/price within a matter of minutes , not... See more
I used a search engine to find best business phone contract, and an independent site recommended Pure Communication, who 8 had never heard of. After clicking on the link and adding a few details, I... See more
By chance a phone call from Taylor at PCG became the perfect solution I required. My phone is my life in self employment and after years of unsatisfactory service and reception I needed a change. Tayl... See more
Company details
Written by the company
Pure Communication Group are a leading, independent UK B2B telecoms company. Let us review your business telecoms, free of charge!
Contact info
Fareham Innovation Centre, Suite 59 & 60, Merlin House, PO139FU, Lee-On-The-Solent, United Kingdom
- 02045254756
- info@purecommunicationgroup.co.uk
- purecommunicationgroup.co.uk
4.6
Excellent
201 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 28% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
excellent company!! Recommend to All!!!!!
excellent company!!! any teething issues were dealt with straight away.
From first contact, to onsite implementation James always kept all staff involved informed and provided reassurance that disruption would be minimal (for me other than them being in the building nothing else was affected). Nick was great with adapting the systems to meet our individual needs and implementing all out auto attendant systems, diverts etc.
Would seriously recommend to all.
14 August 2023
Unprompted review
Reply from Pure Communication Group
Hi Gavin,
Thank you for taking the time to leave a review and great to have you on board. I will be sure to pass this feedback onto James & the team. If you need anything, please feel free to reach out.
Thanks
The PCG Team
Lee flynn has even brilliant with all…
Lee flynn has even brilliant with all my needs, he was very patient with me and whenever iv had a question he's been fab even if it's a daft question
24 November 2023
Unprompted review
Reply from Pure Communication Group
Hi Maxine,
Thank you for taking the time to leave a review and great to have you on board. I will be sure to pass this feedback onto Lee & the team. If you need anything, please feel free to reach out.
Thanks
The PCG Team
I must say Rachael was amazing
I must say Rachael was amazing! She really did go over and beyond! Nothing was too much with all the questions I kept asking, she was very patient with me and gave me a cracking deal! Definitely recommend this company and 100% recommend Rachael!
1 December 2023
Unprompted review
Reply from Pure Communication Group
Hi Dannii,
Thank you for taking the time to leave a review and great to have you on board. I will be sure to pass this feedback onto Rachael & the team. If you need anything, please feel free to reach out.
Thanks
The PCG Team
Fantastic company, highly recommend
Fantastic company who provided our business mobiles. Outstanding service, would highly recommend using this company.
Rachael goes above and beyond to ensure that customers receive a professional and outstanding service at all times.
27 November 2023
Unprompted review
Reply from Pure Communication Group
Hi Bryony,
Thank you for taking the time to leave a review and great to have you on board. I will be sure to pass this feedback onto Rachael & the team. If you need anything, please feel free to reach out.
Thanks
The PCG Team
Outstanding Service - Outstanding Support - Outstanding Aftercare
Accomplished Care Limited is a very newly formed company - Given that I find the world of IT to be an absolute minefield, I knew I was going to need help in choosing and installing our communication systems- Lee Flynn was amazingly patient with me. He was extremely knowledgeable and able to understand my needs (despite my own understanding being so limited!) Lee listened, answered every question (often more than once) and in fact, went above and beyond. He ensured that everything I needed was provided quickly and that systems were up and running efficiently with a level of support that was second to none. I really cannot commend PCG and especially Lee Flynn enough - I would definitely recommend PCG and will personally continue to use for all my communication needs! Thanks Lee
1 September 2023
Unprompted review
Reply from Pure Communication Group
Hi,
Thank you for taking the time to leave a review and great to have you on board. I will be sure to pass this feedback onto Lee & the team. If you need anything, please feel free to reach out.
Thanks
The PCG Team
Rachael at pure communication always…
Rachael at pure communication always goes above and beyond for myself and my business! Lovely team and great service!
1 December 2023
Unprompted review
Reply from Pure Communication Group
Hi Hollie,
Thank you for taking the time to leave a review and great to have you on board. I will be sure to pass this feedback onto Rachael & the team. If you need anything, please feel free to reach out.
Thanks
The PCG Team
Had a lovely lady called Rachael help…
Had a lovely lady called Rachael help sort out some mobile phones for my business. Great service, thank you.
30 November 2023
Unprompted review
Reply from Pure Communication Group
Hi Samantha,
Thank you for taking the time to leave a review and great to have you on board. I will be sure to pass this feedback onto Rachael & the team. If you need anything, please feel free to reach out.
Thanks
The PCG Team
Excellent service from Lee Flynn as…
Excellent service from Lee Flynn as always he goes above and beyond for us to get things done as quickly and smoothly as possible! Really recommended!!
1 December 2023
Unprompted review
Reply from Pure Communication Group
Hi Andy,
Thank you for taking the time to leave a review and great to have you on board. I will be sure to pass this feedback onto Lee & the team. If you need anything, please feel free to reach out.
Thanks
The PCG Team
Highiy recommend
Ben was really helpful and made the process of moving over to a new provider seamless.
Would highly recommend.
22 September 2023
Unprompted review
Reply from Pure Communication Group
Hi Aimi,
Thank you for taking the time to leave a review and great to have you on board. I will be sure to pass this feedback onto Ben & the team. If you need anything, please feel free to reach out.
Thanks
The PCG Team
The PCG team are fantastic
The PCG team are fantastic to work with! Such a nice group
22 September 2023
Unprompted review
Reply from Pure Communication Group
Hi Izzie,
Thank you for taking the time to leave a review and great to have you on board. If you need anything, please feel free to reach out.
Thanks
The PCG Team
Very responsive and happy to help.
22 September 2023
Unprompted review
Reply from Pure Communication Group
Hi Ricky,
Thank you for taking the time to leave a review and great to have you on board. If you need anything, please feel free to reach out.
Thanks
The PCG Team
I have recently joined Pure…
I have recently joined Pure Communications Group and the service has been 10/10 all staff have been very helpful and our account manager Ben Carter has given us an excellent service and I would highly recommend this company to anyone. Great prices and brilliant customer service, faultless!!!
18 September 2023
Unprompted review
Reply from Pure Communication Group
Hi Katie,
Thank you for taking the time to leave a review and great to have you on board. I will be sure to pass this feedback onto Ben & the team. If you need anything, please feel free to reach out.
Thanks
The PCG Team
They made the buying of phones for Sell My Group easy
They made the buying of phones for my company straightforward and pleasant from start to finish. I will be using them again for the renewal. Special thanks to Ben.
27 July 2023
Unprompted review
Reply from Pure Communication Group
Hi Justin,
Hi Ben,
Thank you for taking the time to leave a review and great to have you on board. I will be sure to pass this feedback onto Ben & the team. If you need anything, please feel free to reach out.
Thanks
The PCG Team
Very impressed!!!
Lee was very helpful when looking at my telecom services, the plan he recommended was such good value for money, I would certainly recommend using this company!!!
19 July 2023
Unprompted review
Reply from Pure Communication Group
Hi Mark,
Hi Ben,
Thank you for taking the time to leave a review and great to have you on board. If you need anything, please feel free to reach out.
Thanks
The PCG Team
Amazing!
Sorted my business mobile through Pure everyone was really helpful would highly recommend. Special mention to a man called Dave Naylor who was head of customer services. He was very helpful every time I called up was more than happy to help.
30 June 2023
Unprompted review
Reply from Pure Communication Group
Hi Kaylee,
Thank you for your kind words. I will be sure to pass this onto Dave. He is a credit to the PCG family & will be thrilled to get such positive feedback.
If you require anything, please feel free to reach out.
Thanks
The PCG Team.
Reply from Pure Communication Group
Hi Ben,
Thank you for taking the time to leave a review and great to have you on board. If you need anything, please feel free to reach out.
Thanks
The PCG Team.
Saving my self £20 a month
Saving my self £20 a month, Ben was flawless from start to finish.
Thanks again!
24 May 2023
Unprompted review
Reply from Pure Communication Group
Hi Edward,
Thank you for taking the time to leave a review and great to have you on board. If you need anything, please feel free to reach out.
Thanks
The PCG Team.
Unrivalled Customer Service
Spoke to Glassey earlier, helped me bring my bill down, Amazing customer service from the beginning.
18 May 2023
Unprompted review
Reply from Pure Communication Group
Hi Jamie,
Thank you for taking the time to leave a review and great to have you on board. If you need anything, please feel free to reach out.
Thanks
The PCG Team.
Fantastic service
Absolutely fantastic service, 100% recommended to anyone.
24 May 2023
Unprompted review
Reply from Pure Communication Group
Hi Phil,
Thank you for taking the time to leave a review and great to have you on board. If you need anything, please feel free to reach out.
Thanks
The PCG Team.
Excellent service and delivery
Lee is the best of the best! My company received a clear, detailed, well communicated service throughout the onboarding process as well as follow up calls to check the new phone line was working efficiently. Cannot recommend highly enough, thanks Lee.
28 April 2023
Unprompted review
Reply from Pure Communication Group
Hi Natalie,
Thank you for the great feedback. We will be sure to pass this onto your account manager, Lee. If you need anything, please feel free to reach out.
Thanks
The PCG Team.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.