Reply from Pure Bio Ltd
THANK YOU FOR YOUR KIND FEEDBACK. HOPE YOU WILL RETURN AGAIN SOON.
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Company details
Written by the company
Pure Bio Ltd is the leading UK supplier of the highest quality 100% pure nutritional supplements, the majority of which are certified organic and suitable for both vegetarians and vegans. Pure Bio is the proud Winner of Southern Enterprise Awards: "Best Nationwide Nutritional Supplements Supplier 2025" (alongside our previous awards of Best Nationwide Hypoallergenic Nutritional Supplements Distributor 2022 and again in 2023). These accolades have been awarded in recognition of our success in supplying the highest quality and purity of products at the lowest possible price, meaning great value for money for our customers and practitioners, alongside outstanding customer service. Products are shipped both within the UK and internationally, on the day of the order with absolute reliability and efficient customer service, no matter where the customer is in the world. Pure Bio Ltd was first conceived in 2000 by British healthcare practitioner Dr Tracy S Gates to supply first class products to practitioners and their patients.
Contact info
Ground Floor, 44 Springfield Road, Horsham, West Sussex, RH122PD, Horsham, United Kingdom
- 01403730342
- info@purebio.co.uk
- purebio.co.uk
Reply from Pure Bio Ltd
hello suzanne. thank you for your great review. we appreciate you taking the time to give us your feedback.
Absolutely fantastic
Absolutely fantastic item was dispatched so quickly and arrived very fast. Very reliable service I’ve been a customer for years. I can highly recommend them and like to support UK small businesses.
12 April 2026
Reply from Pure Bio Ltd
Thank you for your support - we appreciate it . We always try to exceed expectations, so it’s nice to hear your positive feedback.
Great products
The company is very operative and helpful I had to cancel a previous order which went quick and easy. Quick refund also. Thee products are brilliant, I have ordered the magnesium and vitamin B. Very pleased with them
7 April 2026
Reply from Pure Bio Ltd
Thank you for your kind review. We always strive to provide excellent customer service to match our excellent products- we value your business , so hope you will buy from us again .
Totally reliable without the fuss or…
Totally reliable without the fuss or high pressure sell.
2 April 2026
Reply from Pure Bio Ltd
thankyou Barbara for your kind review. We appreciate your business and hope to serve you again soon. Happy Easter.
Reply from Pure Bio Ltd
Thank you for your positive review . We aim to please. We look forward to serving you again
Great quality remedies
Pure Bio products are great quality, well packaged and the website is easy to navigate. Delivery is quick too. I have used the remedies for many years and would always recommend them
17 March 2026
Reply from Pure Bio Ltd
Thank you for your kind review Ruth . We are very pleased to hear our products and service levels are 1st class . We always strive to meet our customers needs and hope we can continue to be of service to you .
EXCELLENT COMPANY TO DEAL WITH CAROL IS…
EXCELLENT COMPANY TO DEAL WITH CAROL IS VERY POLITE AND VERY EFFICIENT, ORDERS COME WELL WRAPPED AND VERY GOOD EXPIRY DATE. WE HAVE DEALT WITH THIS COMPANY FOR SOME YEARS AND HONESTLY WE CAN NOT FAULT THEM. WE WOULD HIGHLY RECOMMEND AND RATE PURE BIO AS A VERY RELIABLE HONEST COMPANY, PRICE WISE AND YOU GET EXACTLY WHAT YOU ORDERED ON TIME AND IN EXCELLENT CONDITION. RATING 10 STARS
18 March 2026
Unprompted review
Reply from Pure Bio Ltd
Thank you Kerry for your kind review . The team always strive for perfection, so I am very pleased to hear that we have exceeded your expectations on both service and product . Thank you .
Best products around…
I have been using Purebio for more than a year and find the products excellent .
As is the service and customer care.
11 March 2026
Reply from Pure Bio Ltd
Thank you Mary for your lovely review. We do try and go the extra mile for our customers as we value your support . We hope to see you again soon 😄
Felt I received an under dosed product…
Felt I received an under dosed product my body seemed to respond differently to it compared to the first one I purchased. I contacted company via email it took a day to get back to me. Service was amazing. Addressed my concern and explained possible reason to me. Not only were they very understanding to my concern they shipped me another bottle free as well as giving me a 20% discount on my next order. Then sent a follow up email. Great costumer service!!!
2 September 2025
Unprompted review
Reply from Pure Bio Ltd
Thank you for your review . However, it is not our company that you have dealt with - I believe you have added your review to the wrong company unfortunately. We no longer ship to the USA- we are based in the UK .
Reassuringly good.
This appears to be a smallish company with a good customer support. They quickly responded to my emails. Goods were despatched on same day as order was placed (Royal Mail tracked). I will order from them again.
14 July 2025
Unprompted review
Reply from Pure Bio Ltd
thank you Andrew for your kind review. We do try and provide a quality customer service as we value each and every customer. we look forward to serving you again
Company is behaving like a scam
Order was places last Thursday. Express Shipping was paid for. No shipping information has been updated just the shipping tag created. I have attempted to get ahold of someone and no one answers the phone or emails. This leaves no impression but a scam website.
22 May 2025
Unprompted review
Reply from Pure Bio Ltd
Hello I believe that you have posted your review on the wrong company . We do not have any order from you or any emails or any phone messages . We are based in the uk and we sell nutritional supplements www.purebio.co.uk .
Please delete your review and repost to the right business . Many thanks
It looks like you should have posted this review on bio-lab which is nothing to do with Purebio Ltd . Please can you post to their trust pilot account and not ours . Thank you
Pure Bio supplements are always top…
Pure Bio supplements are always top quality. The lovely ladies are always friendly and helpful and orders sent out same day if possible.
As a clinic we are happy to recommend Pure Bio supplements.
Christine and Sophie Peters
Gaia Clinic
31 August 2023
Unprompted review
Reply from Pure Bio Ltd
thank you christine and sophie for your kind review. The team always try and go the extra mile for our valued practitioners and customers.:)
Always a 5 star service
Always a 5 star service! All the staff are very friendly, helpful and knowledgeable about their products. We order regularly and delivery is always prompt :)
8 June 2023
Unprompted review
Reply from Pure Bio Ltd
thank you so much for your 5 star rating!. our team always try and go the extra mile for our valued customers.
I have asked the team to ship me my…
I have asked the team to ship me my order overseas and from their end, no issues at all. And when I am in the UK to get an order, no problems at all. The product quality is a no-brianer.
17 May 2022
Unprompted review
Reply from Pure Bio Ltd
Thank you for your positive feedback. we pride ourselves on delivering to our customers worldwide.
Superb quality products
I have used several products from Pure Bio and I have found these have made a great improvement on me, way above any product I previously used from other sources. They really seem to make a difference and I am extremely pleased I found them. thanks
1 November 2022
Unprompted review
Reply from Pure Bio Ltd
thank you so much for the vote of confidence - we are glad we can deliver good service to you
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