The dental product has been great. Just beginning the Freedom Drops and chews and am encouraged. The assistance call following up my purchase was surprisingly helpful. After the repetitive lengthy and... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Based on reviews, created with AI
What people talk about most
Based on these reviews
Thank you for the personal professional care - and making us and our dogs feel like part of your family. And Samantha is great - she deserves a raise. She was so patient and helpful during our phone... See more
Company replied
This company has created some amazing products for dogs. One of our Aussies had a ton of ear infections, skin issues, and hot spots, and there were many trips to the vet to try and fix these with meds... See more
Company replied
Company details
Written by the company
Pup Labs is a leading brand dedicated to improving dog health with high-quality, natural, and lab-tested supplements and treats, specially formulated to support joint health, digestion, dental hygiene, and stress relief. With veterinarian-approved ingredients, Pup Labs offers products that address common issues in dogs, ensuring they lead healthier and happier lives. Pup Labs products are crafted from human-grade, all-natural ingredients without any fillers, preservatives, or artificial additives. Each supplement is backed by science and rigorously tested to ensure quality and safety, offering a 180-day satisfaction guarantee. With a commitment to dog wellness, Pup Labs stands out as a trusted choice for dog owners seeking reliable, effective health solutions for their pets. For a full selection of products and to learn more about Pup Labs’ approach to pet health, visit puplabs.com. Popular Pup Labs Products: 1. Freedom Joint Drops and Chews – Specially formulated to promote joint function and mobility in dogs, these supplements support an active lifestyle by easing joint discomfort. Perfect for dogs experiencing joint stiffness or aging-related mobility issues. 2. K9 Belly Bliss – This digestive support formula addresses itchy skin, allergies, and digestive discomfort by improving gut health. With ingredients designed to repair the gut wall, it’s a go-to solution for dogs with chronic digestive issues. 3. Fresh Breathies and ProDenta – For improved oral health, these dental health chews and powders reduce plaque, tartar, and bad breath, promoting fresh breath and healthy teeth in dogs of all ages.
Contact info
1209 Orange St, 19801, Wilmington, United States
- 855-207-7351
- support@puplabsusa.com
- puplabs.com
4.0
Great
3K reviews
Replied to 99% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Reply from Pup Labs
Hello Alisa,
Thank you so much for sharing! 🐾💛
We’re so happy to hear that Hope is feeling better and has stopped digging at her ears—that’s wonderful news!
Give your sweet girl some extra love from us, and thank you for trusting us to be part of her care!
— Pup Labs Customer Care 🐾
Difficult to order individual items on…
Difficult to order individual items on web site.
Very hard to understand anything.
9 April 2026
Reply from Pup Labs
Hello,
Thank you so much for your feedback—we’re glad you took the time to share this with us. 💛
We’re sorry to hear that you found the website difficult to navigate and that ordering individual items was confusing. That’s definitely not the experience we want for our customers, and we understand how frustrating that can be.
We’ve also reached out to you via phone and email in an effort to better assist you and help resolve any ordering issues.
We truly appreciate you bringing this to our attention, as it helps us identify areas where we can improve the ordering experience.
If you need any further assistance placing an order or finding a specific product, please feel free to contact our Customer Care team at 855-207-7351—we’re always happy to help.
— Pup Labs Customer Care 🐾
I was Really Impressed with Pup Lab
I was Really Impressed with Pup Lab! Their knowlege and follow up is outstanding. You actually have a personal contact person assigned to you for your dog's health. I am encouraged that finally I have answers to my dog's issues. The phone conversation was not rushed and I felt like they really wanted to invest time to help my dog feel his best and live a comfortable life ❤️ Looking forward to getting other products ordered. Thank you Pup Labs!
9 April 2026
Reply from Pup Labs
Hello Karen,
Thank you so much for sharing such a wonderful experience! 🐾💛
We’re truly thrilled to hear how impressed you’ve been with the support, knowledge, and follow-up from our team. It means so much to us that you felt heard, supported, and never rushed—that’s exactly the kind of care we strive to provide for both you and your pup.
We’re so glad you’re feeling encouraged and finally getting answers, and we’re honored to be part of your dog’s journey to better health and comfort. We look forward to continuing to support you both! ❤️
— Pup Labs Customer Care 🐾
did you know your automatically getting monthly deliveries by saying yes? FYI
Easy to sign up but I dont like that I am automatically signed up for a continuous delivery without trying out prodcut and I dont see where you cancel, not easily foud.
you should ask people what they want not impose this. Its what makes me stop shopping at locations when this happens.
I have to say customer service is supper. They contacted me and have followed up til I received product. I'll leave the last star for quality of product n how it works for my Gbear.
8 April 2026
Reply from Pup Labs
Hello Eli,
We’re sorry for the frustration this caused—that’s not the experience we want for you. We understand how important it is to have clarity and control when ordering, especially when trying a new product.
Your subscription has now been canceled, so no further shipments or charges will occur. If you have any questions or would like help reviewing your order details, our Customer Care team is available at 855-207-7351—we’re here to help.
— Pup Labs Customer Care 🐾
Reply from Pup Labs
Hello Kathy,
Thank you so much for sharing! 🐾💛
We’re so glad to hear you’re loving the products so far—that’s wonderful to hear!
We truly appreciate your support and look forward to continuing to be part of your pup’s health journey.
— Pup Labs Customer Care 🐾
THIS STUFF IS A MIRACLE
THIS STUFF IS A MIRACLE! I gave Maya her first dose yesterday and she kept insistently shaking her ear.
We got up around 5:oo this morning, and she hasn't shaken her head all day! Thanks!!!
2 April 2026
Reply from Pup Labs
Hello William,
Thank you so much for sharing—this made our day! 🐾💛
We’re thrilled to hear Maya is already feeling relief—that’s amazing news! It’s always so rewarding to hear such quick improvements, and we’re so happy we could help her feel more comfortable.
Give Maya some extra love from us, and thank you again for trusting us with her care!
— Pup Labs Customer Care 🐾
Better Breath, Less Worry.
This product,the Dog Dental Powder, truly has helped my dog. I recommend all those skeptical and not sure of trying it,to please try. I have seen much improvement and makes me less worrisome. Thanks to all the people involved in their testing and research of developing this product. All of us pet owners dearly love our pets and are grateful and thank you for this product and the others you have for our pets health.
9 April 2026
Reply from Pup Labs
Hello Sherry,
Thank you so much for sharing such a thoughtful and kind review! 🐾💛
We’re truly thrilled to hear that the Dog Dental Powder has made a positive difference for your pup and helped ease your worries—that means everything to us. Your trust and recommendation to others really mean a lot, and we’re so grateful for your support.
It’s customers like you who inspire us to continue doing what we do for our furry family members. Thank you for being a part of our community!
— Pup Labs Customer Care 🐾
I must say it took awhile to clear his hot spots up but I see improvements and he wants me to put the spray on and it really stops the itching and scratching, he sleeps thru the night and so do I.
Still waiting for better results, been over 2 months a small improvement but still waiting for better results and less scratching and biting, went thru 5 bottles in that time, using it less often now or at least just 2 times a day. He was a mess and seems a little better, but still getting the hot spots but not as bad as before. He lets me spray him and doesnt fuss with ear drops. I will continue with the program and very pleased with his progress. We both get a good nights sleep, a lot less scratching and licking, and that’s a big plus. Bruno is showing improvement.
8 April 2026
Reply from Pup Labs
Hello Mary,
Thank you so much for taking the time to share your experience and for sticking with the product—we really appreciate your honesty. 💛
We’re glad to hear you’ve noticed some small improvement, but we’re truly sorry it hasn’t yet delivered the level of relief you were hoping for, especially with ongoing issues. We understand how frustrating that can be for both you and your pup.
Every dog can respond differently, and in some cases it can take a bit more time or adjustment to see more noticeable results. If you’d like, our Customer Care team would be happy to review your pup’s situation with you and help determine whether a different product or adjusted routine may be a better fit.
Please feel free to reach us at 855-207-7351 so we can support you further and help work toward a better outcome for your dog.
We truly appreciate your patience and the chance to continue helping.
— Pup Labs Customer Care 🐾
Reply from Pup Labs
Hello Paula,
Thank you so much for sharing! 🐾💛
We’re so glad to hear ordering was easy for you—that’s exactly what we aim for!
We truly appreciate your support and kind words.
— Pup Labs Customer Care 🐾
Reply from Pup Labs
Hello Ken,
Thank you so much for sharing! 🐾💛
We’re so glad to hear your issue was handled professionally—we’re always here to help!
We truly appreciate your kind words and support.
— Pup Labs Customer Care 🐾
Good results
I’ve used your products before and I’ve had good results so I hope these new products work too
9 April 2026
Reply from Pup Labs
Hello Patricia,
Thank you so much for sharing! 🐾💛
We’re so glad to hear you’ve had good results with our products in the past—that means a lot to us! We’re hopeful these new products will work just as well for your pup.
We truly appreciate your continued trust and support!
— Pup Labs Customer Care 🐾
Reply from Pup Labs
Hello Megan,
Thank you so much for sharing! 🐾💛
We’re thrilled to hear you find the app amazing and easy to use—that’s exactly what we aim for! We truly appreciate your support and feedback.
— Pup Labs Customer Care 🐾
Reply from Pup Labs
Hello Kirk,
Thank you so much for sharing! 🐾💛
We’re glad to hear you had a professional experience—that means a lot to us. We truly appreciate your support!
— Pup Labs Customer Care 🐾
Just ordered and have received at least…
Just ordered and have received at least three follow-up emails, great communication
9 April 2026
Reply from Pup Labs
Hello Joseph,
Thank you so much for sharing! 🐾💛
We’re glad to hear you’re receiving clear and timely communication—we always want to keep you informed every step of the way.
We truly appreciate your support and hope you love your products once they arrive!
— Pup Labs Customer Care 🐾
Knowledgible information.
9 April 2026
Reply from Pup Labs
Hello Mercedes,
Thank you so much for sharing! 🐾💛
We’re glad to hear you found the information helpful and knowledgeable—that’s exactly what we strive for. We truly appreciate your feedback!
— Pup Labs Customer Care 🐾
Love your products,customer support is…
Love your products,customer support is always helpful. It's great to find products that actually work. My dog Hidie says thank you 🐶
7 April 2026
Reply from Pup Labs
Hello Marsha,
Thank you so much for sharing! 🐾💛
We’re thrilled to hear you love the products and that our customer support has been helpful—that means a lot to us! And please give Hidie some extra love from us… we’re so happy to hear she’s benefiting too! 🐶
We truly appreciate your support and kind words.
— Pup Labs Customer Care 🐾
Very prompt delivery!!
1 April 2026
Reply from Pup Labs
Hello Donna,
Thank you so much for sharing! 🐾💛
We’re thrilled to hear your order arrived so quickly—that’s always great to hear! We truly appreciate your support and kind words.
— Pup Labs Customer Care 🐾
Love the products
I like the ease of ordering, and if you have questions they respond quickly. I am a repeat customer.
2 April 2026
Reply from Pup Labs
Hello Beatrice,
Thank you so much for sharing! 🐾💛
We’re thrilled to hear you love the products and that our team has been quick to respond to your questions. It’s wonderful to have you as a repeat customer—we truly appreciate your trust and support!
— Pup Labs Customer Care 🐾
I have still not received your product.
2 April 2026
Reply from Pup Labs
Hello Gerald,
We’re so sorry your order hasn’t arrived yet! 🐾💛
We would like to inform you that we’ve also reached out via phone and email to check on your order. You should have received tracking information to follow your shipment—please be sure to check your spam, junk, or promotions folders just in case it landed there.
If you haven’t received the tracking information or need further assistance, please don’t hesitate to contact our Customer Support team at 855-207-7351. We’re here to help and want to get this sorted for you right away!
— Pup Labs Customer Care 🐾 🐾
They followed up very quickly
They followed up very quickly. They have been extremely good about addressing my concerns.
6 April 2026
Unprompted review
Reply from Pup Labs
Hello Sandra,
Thank you so much for sharing! We’re thrilled to hear our team was able to follow up quickly and address your concerns. 🐾💛
We truly appreciate your kind words and your trust in us to support your pup’s health!
— Pup Labs Customer Care 🐾
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.