Pup Chic Boutique Reviews 

236
TrustScore 5 out of 5

4.9

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Evaluating 42 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the high quality and unique designs of the products, including harnesses, leads, and other accessories for pets. Many people appreciate the excellent fit of the items and the variety of options available, often finding them perfect for their dogs' needs. Reviewers also highlight the owner's helpfulness and friendly demeanor, noting her willingness to assist with sizing and provide advice. The overall service is frequently described as excellent, with many expressing their intention to purchase again due to the positive experiences. However, some customers mentioned specific suggestions for product improvements, such as the addition of larger or extra front clips on harnesses for lights or tags. A few people also felt that offering plain colors and waterproof fabric options would be beneficial for certain dog breeds and activities.

What people talk about most

Product

Customers consistently note positive experiences with product quality, with many praising the high quality of... See more

Quality

People report positive experiences with quality, consistently praising the high quality of dog accessories,... See more

Staff

Users describe positive interactions with staff, consistently highlighting their helpfulness and friendly... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I bought a couple of harnesses, which I love, they’re such good quality, and the bold colours really pop on my black dog (she has lots of harnesses from lots of different brands). But the multi-use ro... See more

Rated 5 out of 5 stars

Absolutely fantastic small business. I was super happy with my Otter collection, it’s stunning & so very well made ! The customer service I couldn’t fault. Sam kept me up to date the whole process... See more

Rated 5 out of 5 stars

I've made multiple purchases from Pup Chic over the past 3 months and every experience has been perfect. All items (dog accessories and clothing for pet owners) are high quality and look amazing.

Rated 5 out of 5 stars

Fantastic small business that offers so much variety. I started off by buying a mystery box almost 3 years ago and have been addicted ever since, even becoming a pup chic brand rep and attending meet... See more


Company details

  1. Pet Store
  2. Fashion Accessories Store

Written by the company

We offer a selection of accessories and apparel for small to large dogs and their humans. Inspired by you, designed by us. We are a female owned, family run business based in Essex and ship worldwide. We listen to what our customers want and then make it happen. We offer a mixture of pre-made accessories, printed to order clothing and custom dog bandanas and clothing. We have have clothing and accessories for dogs from puppies and chihuahuas to Alaskan Malamutes and Cane Corsos. We started the company in lockdown after we talked about our frustrations of finding quality stylish harnesses for my toy poodle puppy and my sister's Alaskan Malamutes. We think all dogs big and small deserve to be as stylish as the medium sized pooches, so we set up our own company. My sister designs all of our harness collections, we both design our human clothing, I do the marketing and boring business stuff and my mum packs the orders. We really are a family run business who put all of our passion into our products and our customers.


Contact info

4.9

Excellent

TrustScore 5 out of 5

236 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.9

All reviews

(236)

45 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Lovely item

Lovely item, really pretty design which is even nicer in person. Packaging let's it down. I like the nicer box style packaging seeing how much I'm paying for p&p, as then there is no chance of crushing the material

28 May 2025
Rated 5 out of 5 stars

The plumcious harness

The plumcious harness is amazing it looks stunning on my red/apricot cavapoo. The melt hardware makes it feel very luxury and the clip is really secure. I love that it has a front clip I can attach the lead too if Lola gets a bit pully.

16 April 2025
Rated 5 out of 5 stars

All I can say is what a change in my…

All I can say is what a change in my dog using her supplements my dog is much calmer and not in pain and spring in her step again . I’ve been using calm and soothe and ache pains and tears stains and I won’t go a day with out them now . And the lady Sam who runs the business is so lovely and helpful

25 March 2025
Rated 5 out of 5 stars

Grooming Leggings

I bought these to wear at work, as a dog groomer I have tried soooo many different type of leggings and "hair resistant" leggings and none of them have ever worked! So thought I would give these ones a try after being recommended and I am not disappointed! They have so many pockets and I dont feel like a cactus as the end of the day! So I've ordered another pair and will probably get a 3rd because why not 😅

23 March 2025
Rated 5 out of 5 stars

Great service

Great service, and really fun products for the little pups! Will buy from again.

5 February 2025
Pup Chic Boutique logo

Reply from Pup Chic Boutique

Thank you

Rated 4 out of 5 stars

PupChic has really good high quality…

PupChic has really good high quality treats for dogs. The selection of chews I bought went really well with my dog’s diet, especially considering he has a sensitive stomach. I will definitely be ordering from here again but the only downside is that the delivery charge is a bit expensive for me so I might have to wait awhile to be able to afford the treats & delivery.

23 January 2025
Pup Chic Boutique logo

Reply from Pup Chic Boutique

Sorry to hear you feel the delivery charge is expensive, we actually only charge you the postage and swallow the cost of the packaging and haven't increased our shipping costs in four years despite the recent shipping increases. We offer free shipping on orders over £35 usually (currently orders over £25) so if you add a few extra treats to your basket you can save money on the shipping cost.

Rated 5 out of 5 stars

I found the experience of

I found the experience of, from asking advice of the product to the purchase & delivery absolutely brilliant. I sent a message to the owner, it was such a prompt & informative reply and too be honest I could not find any fault what so ever. Top product & top customer service.

28 January 2025
Pup Chic Boutique logo

Reply from Pup Chic Boutique

Thank you so much

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look