Punkrave Reviews 

The Contact I had with the Support (Emanuele) was very freindly and courteous!

Emanuele answered really fast and was very nice. My problem with returning an order was solved immediately.
Can recommend Punk Rave and it's customer support!

Not only the product was excellent but also the service provided. Highly recomended

The quality of the clothes ordered is wonderful as always. This time there was trouble with the delivery, but the service from punkrave is extremely helpful and courteous. In the end I finally got the delivery and everyone is happy :-)

Sadly all items in 4XL doesent fit for a German juby girl :( Killstar 2XL fits to so I was curies 4XL form Punkrave will fit to but it does not, so I wanted to return all Items. After one Week without a response I Mailed the customerservice and I got an replay under 2 Hours. After that we Chatet and I explaind what happend. I got my Returnlabel und my money back. No Problems very kind Customer Service.

Incredible customer support!! They make everything possible. I was late with my order, but Emanuele did everything and I got my goods just before the WGT. That's really cool and in our days not very often encountered. 100% satisfaction :-)

The products I ordered are so beautiful. I'm always thrilled by their amazing quality!

There has been troubles with the deliverance, which was not the fault by PunkRave, but the delivery service.
Anyway. PunkRaves costumer service is brilliant and super supportive, they helped me very fast and in the end my order arrived savely. Highly recommended!
Thank you so much 🖤

After the shipping company lost my order, Emanuelle from the helpdesk sorted everything out and made sure I recieved the jacket I really wanted. Great service!

I had trouble determining the correct size because I have uncommon proportions. When my shorts came in I fit in them but they were uncomfortable and I turned out to need a size bigger. I emailed my request and the new shorts in a size bigger were sent to me even before I had returned the ones I had. Very trusting and kind! And now I have shorts that fit me well and look amazing :)

Ease of return and pleasant customer service rep

The PunkRave customer service was really helpful and got me replacement size items quickly.

Timely Support During Holiday Season - Express delivery for Christmas was held at customs for 7 days and then it bounced back to the sender. When this happened (as per tracking), I contacted support, and I was offered the options of refund or re-order. After my decision to re-order the product, it arrived in 18 days (including holidays) after my decision. Product was "packaged with care" as advertised using bubblewrap. On inspection, it was unharmed and of good quality - I had a previous order which arrived without issues, and the products were equally well-prepared.

I like being able to have access to a handful of Punk Rave items with an online store that seems to, so far; *ship quickly, *have comparable pricing, *have discounts here and there, and *respond quickly to customer inquires (as others have also said, Emanuele specifically has been kind and helpful)... Also, they cater to one of my biggest wishes with companies, *having easy enough returns for us in the U.S. It's hard to find anyone that sells my style and has easy returns, since most companies are small or in another country (which often stops me from even ordering anymore). I appreciate that they were able to figure out a system for that. If another site has a Punk Rave item I would like, I come and look to see if this company has the item first; then will actively choose them over others based on the customer service help and ability to grant a reasonable return or exchange.

The few cons are *that the sizings aren't consistent from garment to garment labeled the same size (more of a brand issue though) and *some of the sizing charts are incorrect (I measured myself, ordering up even, and the item still didn't fit. So for the reorder I went to 3 other sites selling the same item to compare sizing charts, which did have different measurements). *And then, reordering means I don't get the original discount.
*Also, I do wish the discount on items were itemized on the final bill. It was confusing to know if my refund was accurately calculated because I don't remember the item discounts vs. cart discounts.

However, overall, I have enjoyed this company. They gave gone above & beyond here and there. I hope they will continue to expand inventory, and that the positives will continue into the future. 🖤

This is the best source to buy Punk Rave from, their customer service is quick and helpful. Delivery through DHL usually is quick and if there is any setbacks and fees with the carrier, they will help sort that out as well.

Very good service, Emanuele was so arranging with my request, and so helpful ! I've never had a service like that in France, kind but also very professionnal.
The item was out of stock, and Emanuele succeed to send me one from the warehouse, and refund me the taxes from FedEx !

I recommend +++

Super follow-up. I had to pay customs that were not anticipated, but the team refunded it easily.

The jacket I bought is so beautiful, even more then on picture. Material, colours, cut, perfect fitting.
Punk Rave stuff is very kind and professional, willing to help,accurate.
I have a great experience with this seller.

Thanks for the good and nice customer service!

I made a mistake in my order and I needed help with returning an item. I had the pleasure to talk to the sweetest person ever, who walked me through the process. Thank you Emanuele ^^

I love the brand and also the customer service makes a great job, if you have a problem. I can totally recommend this store!

Ordered two items from the store. One of them turned out to be out of stock, so Emanuele sent me an email about this and quickly issued me a refund. The other item arrived really quickly (like 2 days with express delivery), but I wasn't satisfied with the fit so I emailed Emanuele about a refund. She was really helpful, sending me all the papers I needed to print out and even scheduling the return herself. Someone from UPS came to pick it up and after that Emanuele immediately gave me a refund. Really excellent customer service, I would definitely order from here again.