It wasn’t until Trust Pilot followed up on my poor review that I received feedback right away from Pulse of Potential. Due to their involvement I was finally, after over 30 messages, contacted by P o... See more
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Review summary
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Haile the highland cow is adorable, but I found the fur too scratchy. The huggability and light pressure are perfect for anxiety and ADHD symptoms! The arms are a great length to wrap around, and they... See more
Company replied
We simply love your weighted animals - we must do because we’ve bought 4 so far! They are making a difference to the lives of our clients - adults and children! We love the fact you’ve made a heavier... See more
Company replied
My gorgeous Panda arrived safely and quickly and I just love him. I’m amazed how soothing holding and cuddling this adorable bear quickly begins to relieve stress and anxiety. If anyone is think... See more
Company replied
Company details
Written by the company
We're on a mission to make mental health tools more accessible. Working with industry experts, we create tools that truly help your mental wellbeing.
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3.5
Average
603 reviews
Replied to 99% of negative reviews
Typically takes over 1 month to reply
How this company uses Trustpilot
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Zero response from customer service
I contacted Pulse of Potential twice within the stated refund window to request a refund, following the refund instructions on their website (emailing with my order number and reason). Their policy states that refund requests will be reviewed and that customers will be notified.
I received no response to either email. The issue was not a dispute over the product itself, but the complete lack of any reply, which made it impossible to pursue a refund under their own stated process.
I’m sharing this to document the company’s nonresponsiveness rather than the product.
Edit: 2.4.26 I appreciate the response here. This has been (I think) now been resolved by email, as my third message to Pulse of Potential got a reply. Ultimately I had to ask them to honor their refund policy 6 times, as they avoided the specific request and wanted me to accept partial discounts or store credit. After the sixth explicit request for them to honor their stated refund policy, they agreed - however, the refund has not yet shown up on my credit card statement (they mentioned it might take a few days) so I am still waiting to see if this is indeed resolved.
25 December 2025
Unprompted review
Reply from Pulse of Potential
Hi,
Thank you so much for taking the time to leave your review.
I’m truly sorry that this has been such a disappointing experience for you we really wish things had gone differently, and we genuinely want to help make this right.
I’ve looked carefully, but I’m not able to find your order with the information provided here. That sometimes happens, and it’s completely okay. We can still help, and we’d love the chance to do so.
Whenever you feel ready, please send us a short email at contact@pulseofpotential.com with your order number (or any details you have). There’s absolutely no rush just whenever it feels manageable for you.
From there, we’ll take it step by step and do everything we can to sort this out. You don’t need to explain everything at once just whatever feels comfortable.
We really care about your experience, and we truly want to help make it better. We’ll be here whenever you’re ready.
Warmly,
Pulse of Potential
Delivery was slow ,but worth the wait
Delivery was slow ,but worth the wait. I am really liking it !!!
.I just have to keep reminding my dog it is for me not him .
20 January 2026
Unprompted review
Reply from Pulse of Potential
Hi Pamela,
Thank you so very much for your kind review reading it truly made our day.
We’re so grateful that you took the time to share your experience. Knowing that our work made a positive difference for you really means a lot to us.
Everything we do is done with care, and your words are a wonderful reminder of why we keep going.
Thank you again for your trust and support it’s truly appreciated.
Warmly,
Pulse of Potential
Koala replacement
For Christmas, I ordered the weighted Koala for my grandson who has ADHD. When it arrived, I wrapped it for Christmas! He was absolutely thrilled with KOKO. However, my daughter noticed that one of the eyes was broken . I wrote the company, sent pictures and they shipped me a new Koala immediately!
I am very pleased with their customer service and my Grandson loves his Koala!
Thank you Pulse of Potential. E. Cameron
5 December 2025
Unprompted review
Reply from Pulse of Potential
Hi Ellen,
Thank you so very much for your kind review reading it truly made our day.
We’re so grateful that you took the time to share your experience. Knowing that our work made a positive difference for you really means a lot to us.
Everything we do is done with care, and your words are a wonderful reminder of why we keep going.
Thank you again for your trust and support it’s truly appreciated.
Warmly,
Pulse of Potential
Took 10 weeks to get here
I ordered it in early November as a Christmas present. It arrived January 21st. I did contact them and they refunded my entire amount. So at least there is that. Concerning the product itself, I ordered the Highland Cow weighted hugger. The fur is scratchy and makes my daughter itch. Would not recommend.
21 January 2026
Unprompted review
Reply from Pulse of Potential
Hi Lori,
Thank you so much for taking the time to leave your review.
I’m truly sorry that this has been such a disappointing experience for you we really wish things had gone differently, and we genuinely want to help make this right.
I’ve looked carefully, but I’m not able to find your order with the information provided here. That sometimes happens, and it’s completely okay. We can still help, and we’d love the chance to do so.
Whenever you feel ready, please send us a short email at contact@pulseofpotential.com with your order number (or any details you have). There’s absolutely no rush just whenever it feels manageable for you.
From there, we’ll take it step by step and do everything we can to sort this out. You don’t need to explain everything at once just whatever feels comfortable.
We really care about your experience, and we truly want to help make it better. We’ll be here whenever you’re ready.
Warmly,
Pulse of Potential
Pulse of Potential Are Amazing To Their Customers…
I have to give a 5 star review for this company.
Despite there being a slight mix up with my Purchase they rectified this straight away and treated me like a valued customer. Wonderful to deal with and new huggable family are worth every cent!!
Highly recommend Pulse of Potential.
19 January 2026
Unprompted review
Reply from Pulse of Potential
Hi Tracey,
Thank you so very much for your kind review reading it truly made our day.
We’re so grateful that you took the time to share your experience. Knowing that our work made a positive difference for you really means a lot to us.
Everything we do is done with care, and your words are a wonderful reminder of why we keep going.
Thank you again for your trust and support it’s truly appreciated.
Warmly,
Pulse of Potential
Nice product, poor communication
I reached out to their customer service several times by email and they never reply. They shipped my panda to the wrong address and will not make it right. Of course I got charged. I’ve tried repeatedly to contact them but I have been totally ignored. Don’t buy from this company.
2/1. Today I received the panda at the correct address so I am very pleased. The only issue I have now was that the communication was poor. The panda is very nice and my granddaughter loves it! I will now give this company a 4 star rating….
14 January 2026
Unprompted review
Reply from Pulse of Potential
Hi Karen,
Thank you so much for taking the time to leave your review.
I’m truly sorry that this has been such a disappointing experience for you we really wish things had gone differently, and we genuinely want to help make this right.
I’ve looked carefully, but I’m not able to find your order with the information provided here. That sometimes happens, and it’s completely okay. We can still help, and we’d love the chance to do so.
Whenever you feel ready, please send us a short email at contact@pulseofpotential.com with your order number (or any details you have). There’s absolutely no rush just whenever it feels manageable for you.
From there, we’ll take it step by step and do everything we can to sort this out. You don’t need to explain everything at once just whatever feels comfortable.
We really care about your experience, and we truly want to help make it better. We’ll be here whenever you’re ready.
Warmly,
Pulse of Potential
Idea is great, quility not so great. But customer support excellent
So the items are great. But the quality leaves a bit to be desired. I have contacted the company on this issue, and will see what happens, and will update rating depending on out come. But after 3 weeks the "Pookie The Panda" stitching has started to come away where the neck joins the body, i now have a 2 " hole and can get to the stuffing, which after a such a short time, and only been used by an adult is very disturbing. Will see what they come back with and will update.
Update 28th Jan, Customer support have been intouch and are working to resolve the issue with a replacement, which is excellet customer service. This do go wrong, and the mark of a good company is how they responed to make things right and this one has its nailed. I will updated again once the replacement has arrived and update rating.
Replacement unit received and looks to be in great condition. So well done for sorting out the issues. First class customer service.
22 January 2026
Unprompted review
Reply from Pulse of Potential
Hi Darryl,
Thank you for sharing your experience with us we’re really sorry this has been so disappointing, and we’d truly like the chance to make this right for you.
We’ve sent you an email using the address linked to your order. When you have a moment, please check your inbox and your spam or junk folder as well, just in case it landed there.
There’s no rush at all. Whenever you feel ready, simply replying to that email will help us better understand the situation and see how we can help.
Your experience genuinely matters to us, and we really appreciate you giving us the opportunity to listen and do better.
We’re here whenever you’re ready.
Warmly,
Pulse of Potential
They’re scammers
They’re scammers. They don’t disclose that they ship from China and then when your package never arrives, they refuse to refund you.
Edit to respond:
I’ve already contacted you about this several times. There’s no use in emailing you any further. My package never arrived and you (or what seemed like an ai bot I always spoke to) offered a measly percentage back. Not even a full refund. Luckily, I reported this seemingly fraudulent company to my bank and they refunded me. Let this be a warning to other potential customers.
1 January 2026
Unprompted review
Reply from Pulse of Potential
Hi,
Thank you so much for taking the time to leave your review.
I’m truly sorry that this has been such a disappointing experience for you we really wish things had gone differently, and we genuinely want to help make this right.
I’ve looked carefully, but I’m not able to find your order with the information provided here. That sometimes happens, and it’s completely okay. We can still help, and we’d love the chance to do so.
Whenever you feel ready, please send us a short email at contact@pulseofpotential.com with your order number (or any details you have). There’s absolutely no rush just whenever it feels manageable for you.
From there, we’ll take it step by step and do everything we can to sort this out. You don’t need to explain everything at once just whatever feels comfortable.
We really care about your experience, and we truly want to help make it better. We’ll be here whenever you’re ready.
Warmly,
Pulse of Potential
pookie is soft and snuggly and gives…
pookie is soft and snuggly and gives great hugs
medical research tells us we need at least a minimum number of hugs a day for good physical and emotional health. Pookie is part of my personal health program
23 January 2026
Unprompted review
Reply from Pulse of Potential
Hi Catherine,
Thank you so very much for your kind review reading it truly made our day.
We’re so grateful that you took the time to share your experience. Knowing that our work made a positive difference for you really means a lot to us.
Everything we do is done with care, and your words are a wonderful reminder of why we keep going.
Thank you again for your trust and support it’s truly appreciated.
Warmly,
Pulse of Potential
Haile the highland cow is adorable
Haile the highland cow is adorable, but I found the fur too scratchy. The huggability and light pressure are perfect for anxiety and ADHD symptoms! The arms are a great length to wrap around, and they stay put. The 4 stars are due to shipping, the packaging is poor. The product is tightly stuffed into a rolled plastic envelope with lots of tape and is hard to open for fear of harming the item. Customer service is helpful and responsive!
16 January 2026
Unprompted review
Reply from Pulse of Potential
Hi Leslie,
We understand that your experience wasn’t completely perfect, and we genuinely want to make things better for you.
We’ve sent you an email using the address linked to your order. When you have a moment, please take a look. There’s no rush at all whenever you feel ready, simply replying to that email will help us better understand the situation and see how we can help.
Everything we do is done with care, and feedback like yours helps us grow and improve. We truly appreciate the opportunity to support you further and work toward a better experience.
Warmly,
Pulse of Potential
I received my sloth and I’m very happy…
I received my sloth and I’m very happy with it. I never received the paperwork that goes with it but I was told it was on its way. I have no complaints.
17 January 2026
Unprompted review
Reply from Pulse of Potential
Hi Shirley,
Thank you so very much for your kind review reading it truly made our day.
We’re so grateful that you took the time to share your experience. Knowing that our work made a positive difference for you really means a lot to us.
Everything we do is done with care, and your words are a wonderful reminder of why we keep going.
Thank you again for your trust and support it’s truly appreciated.
Warmly,
Pulse of Potential
It helped calm me when I was feeling low
It helped calm me when I was feeling overwhelmed. It's lovely. I would love to get another one
19 January 2026
Unprompted review
Reply from Pulse of Potential
Hi Laura,
Thank you so very much for your kind review reading it truly made our day.
We’re so grateful that you took the time to share your experience. Knowing that our work made a positive difference for you really means a lot to us.
Everything we do is done with care, and your words are a wonderful reminder of why we keep going.
Thank you again for your trust and support it’s truly appreciated.
Warmly,
Pulse of Potential
Adorable - Order mixup fixed - Very happy
I ordered 2 of the Koalas and received 2 sloths instead. After contacting customer service they immediately sent out the 2 Koalas and let me donate the sloths. I was able to bless 2 people with the sloths and they were very happy. My Koalas arrived and they are so soft and adorable with just the right weight in the arms. I bought one for my 98 year old mom and decided to keep one for myself. I am enjoying the peaceful feeling I get by having it around my neck. I would buy again.
20 January 2026
Unprompted review
Reply from Pulse of Potential
Hi Constance,
Thank you so very much for your kind review reading it truly made our day.
We’re so grateful that you took the time to share your experience. Knowing that our work made a positive difference for you really means a lot to us.
Everything we do is done with care, and your words are a wonderful reminder of why we keep going.
Thank you again for your trust and support it’s truly appreciated.
Warmly,
Pulse of Potential
I absolutely love my sloth
I absolutely love my sloth. I use him when I am reading a book or relaxing, the weighted arms are like a huge hug and really calm down my anxiety when I am overstimulated.
16 January 2026
Unprompted review
Reply from Pulse of Potential
Hi Kimberly,
Thank you so very much for your kind review reading it truly made our day.
We’re so grateful that you took the time to share your experience. Knowing that our work made a positive difference for you really means a lot to us.
Everything we do is done with care, and your words are a wonderful reminder of why we keep going.
Thank you again for your trust and support it’s truly appreciated.
Warmly,
Pulse of Potential
Great quality
Great quality. Really soft and cuddly and it really does feel like a mini hug.
15 January 2026
Unprompted review
Reply from Pulse of Potential
Hi Luke,
Thank you so very much for your kind review reading it truly made our day.
We’re so grateful that you took the time to share your experience. Knowing that our work made a positive difference for you really means a lot to us.
Everything we do is done with care, and your words are a wonderful reminder of why we keep going.
Thank you again for your trust and support it’s truly appreciated.
Warmly,
Pulse of Potential
Awful!
Awful!
The product isn’t what I expected.
The weight is only in the ends of the paws/arms/legs.
I checked the cancellation/returns page and it said you could cancel & return an order within 14 days. I hadn’t used the product all tags were in tact. I emailed to cancel my order.
They replied saying they would give me a 20% refund and to keep the product.
I said I wasn’t happy with the product and wanted to return it as per the 14 day cancellation period.
Before they replied, they changed the website & then told me the best they could do was a 40% refund.
I checked the website and found the change saying now the 14 day cancellation only pertains to EU countries, of which the UK is not.
I emailed to say this was unacceptable customer service, but with good tone. They reiterated that the best they could do was a 40% refund.
Absolute rip-off! It is not weighted as they suggest and a 40% refund without the chance to return the product is unacceptable.
Personally, I would avoid!
12 January 2026
Unprompted review
Reply from Pulse of Potential
Hi,
Thank you so much for taking the time to leave your review.
I’m truly sorry that this has been such a disappointing experience for you we really wish things had gone differently, and we genuinely want to help make this right.
I’ve looked carefully, but I’m not able to find your order with the information provided here. That sometimes happens, and it’s completely okay. We can still help, and we’d love the chance to do so.
Whenever you feel ready, please send us a short email at contact@pulseofpotential.com with your order number (or any details you have). There’s absolutely no rush just whenever it feels manageable for you.
From there, we’ll take it step by step and do everything we can to sort this out. You don’t need to explain everything at once just whatever feels comfortable.
We really care about your experience, and we truly want to help make it better. We’ll be here whenever you’re ready.
Warmly,
Pulse of Potential
I have Sunnie
I have Sunnie. I love her! She sits on my bed and is so cute. When I go to bed, I sleep on my side. Her weighted hands enable the arms to wrap around me and actually cuddle. I am 70, and have always hugged a pillow while sleeping. This makes me much happier and sleep well.
4 January 2026
Unprompted review
Reply from Pulse of Potential
Hello,
Thank you so very much for your kind review reading it truly made our day.
We’re so grateful that you took the time to share your experience. Knowing that our work made a positive difference for you really means a lot to us.
Everything we do is done with care, and your words are a wonderful reminder of why we keep going.
Thank you again for your trust and support it’s truly appreciated.
Warmly,
Pulse of Potential
Weighted panda works wonders
Purchasing the Panda was very efficient and it arrived in Australia quickly.
I bought it for my niece who suffers from Angelman Syndrome and who can get very anxious at times. She is non verbal.
She absolutely loves her weighted panda (as do the rest of the family), for its comforting hug and won’t leave the house without it.
Thank you for a marvellous product.
19 January 2026
Unprompted review
Reply from Pulse of Potential
Hi Nina,
Thank you so very much for your kind review reading it truly made our day.
We’re so grateful that you took the time to share your experience. Knowing that our work made a positive difference for you really means a lot to us.
Everything we do is done with care, and your words are a wonderful reminder of why we keep going.
Thank you again for your trust and support it’s truly appreciated.
Warmly,
Pulse of Potential
Smells of chemicals and multiple…
Smells of chemicals and multiple stuffed animals have tears in their legs.
17 January 2026
Unprompted review
Reply from Pulse of Potential
Hi Mariah,
Thank you for sharing your experience with us we’re really sorry this has been so disappointing, and we’d truly like the chance to make this right for you.
We’ve sent you an email using the address linked to your order. When you have a moment, please check your inbox and your spam or junk folder as well, just in case it landed there.
There’s no rush at all. Whenever you feel ready, simply replying to that email will help us better understand the situation and see how we can help.
Your experience genuinely matters to us, and we really appreciate you giving us the opportunity to listen and do better.
We’re here whenever you’re ready.
Warmly,
Pulse of Potential
Recommend both products and the company
I have ordered a soft toy plus some books and while there was a problem with my order (one item didn’t get delivered), and communication with customer service was a bit delayed (Christamas/NY break) I cannot say anything negative.
Quality of products is outstanding. Everything that didn’t go right was resolved within acceptable way and time.
I strongly recommend.
I have slept so much better with weighted toy.
15 December 2025
Unprompted review
Reply from Pulse of Potential
Hi Joanna,
Thank you so very much for your kind review reading it truly made our day.
We’re so grateful that you took the time to share your experience. Knowing that our work made a positive difference for you really means a lot to us.
Everything we do is done with care, and your words are a wonderful reminder of why we keep going.
Thank you again for your trust and support it’s truly appreciated.
Warmly,
Pulse of Potential
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