Publishing.com Reviews 2,383

TrustScore 4.5 out of 5

4.3

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Looking at 54 reviews, reviewers overwhelmingly had a great experience with this company. Many customers found the support system to be genuine and helpful, with coaches and staff providing knowledgeable assistance and encouragement throughout their publishing journey. The training modules, workshops, and Q&A sessions were highly valued for being detailed and up-to-date, enabling many to successfully publish and sell their books, even after years of trying. Reviewers frequently highlighted the exceptional customer service, noting the team's dedication, responsiveness, and willingness to resolve issues diligently. However, some customers also mentioned significant concerns regarding the cost, stating that the program is very expensive and that many additional fees are hidden until after enrollment, leading to unexpected financial burdens. A few other people also felt that customer service was ineffective, with issues like misspelled emails, lack of live support, and coaches leaving the company, which left them without the assistance they paid for. Some reviewers also reported that promised tools, like the Publishing.ai platform, were abandoned, and that the content provided was not new or unique, making the expensive investment feel unjustified.

What people talk about most

Staff

Customers had ambiguous experiences with staff, with some reviewers expressing significant dissatisfaction,... See more

Product

Reviewers mention ambiguous feedback about the product, with many expressing significant dissatisfaction,... See more

Customer service

Customers consistently note ambiguous experiences with customer service, with many expressing significant... See more

Website

Reviewers highlight ambiguous aspects of the website, with some expressing extreme dissatisfaction, citing... See more

Price

Users describe significant dissatisfaction with the price, often feeling that the initial investment, which... See more

Reviews shaping this summary

Rated 4 out of 5 stars

I could not have continued on the publication journey if it weren't for having coaches to talk to. Even after I finished the ACcelerator portion of this course, I still was able to get answers from su... See more

Company replied

Rated 4 out of 5 stars

This company receives a lot of criticism, but for those who are willing to do the work, overcome the challenges along the way, and think outside the box to fill in the knowledge gaps that... See more

Company replied

Rated 5 out of 5 stars

I joined Publishing.com mainly for the training and the community, and it’s been super helpful. The lessons are structured and easy to follow, and what I didn’t expect to love as much was the communit... See more

Rated 5 out of 5 stars

I attended my first live call with the twins last week and let me tell you, it got me sooo excited! They stay on top of what's new out there for their students, like utilizing TikTok to increase sal... See more

Company replied


Company details

  1. Learning Center

Written by the company

We help people with zero business background or tech experience create & publish books that sell*


Contact info

4.3

Excellent

TrustScore 4.5 out of 5

2K reviews

5-star
4-star
3-star
2-star
1-star

No history of asking for reviews

This company hasn't invited their customers, so reviews may not be representative

Replied to 56% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Brian Chang - Outstanding Coach and Trainer

I recently attended a book launch and reviews workshop led by Coach Brian Chang. As with all of his workshops and training sessions, this one was outstanding. Coach Chang's training approach is both thorough and engaging. He goes the extra mile to make sure all students understand the material and how to apply it. I can confidently say that if anyone follows his step-by-step instructions—every click, every navigation, and every copy and paste—success is inevitable!

12 March 2025
Unprompted review
Publishing.com logo

Reply from Publishing.com

Hello Repnice,
Thank you so much for your thoughtful review!

We're so glad to hear how much you value Coach Brian Chang’s workshops. His dedication to breaking things down step by step and ensuring everyone is set up for success is truly what makes him such a standout trainer.
It’s wonderful to hear that his guidance is making such a strong impact on your publishing journey.

Keep up the amazing work—you’ve got this!
Team Publishing.com

Rated 5 out of 5 stars

A Journey of a Lifetime

I am learning so much! The coaches and the step-by-step processes of the videos, links provided, etc. are extremely helpful. This journey is definitely taking me out of my comfort zone in all of the best possible ways. I've published my first book, am working on my second, am learning a lot about self-publishing in general, learning a lot about some computer/tech stuff I used to find intimidating, learning about marketing, learning that I actually enjoy doing some of the things with marketing I thought I wouldn't like, the list goes on and on.

Special shout out to my publishing Coach, Yasmin, who is extremely knowledgeable, helpful, understanding, and compassionate. She is wonderful! And she keeps me on course to get the job done.
Another shout out to Brian, who is the King of Group Coaching calls. Every workshop I have ever taken with him has been so, so, so very worth joining. He takes the time to help people really understand while keeping folks on topic, which can be a narrow strait to sail. He is truly a treasure.
Last but certainly not least, I have to acknowledge the Mikkelsen Twins who are the co-captains guiding and directing the entire ship.
Aside: What is the difference between a boat and a ship? Do you own or know someone who owns a boat? Probably. Do you own or know someone who owns a ship? Didn't think so. Now you know the difference.
The Twins are master helmsmen who expertly guide us not only along courses they have sailed for years, but who adroitly maneuver in uncharted waters. As they discover new vistas for themselves, they bring those who wish to join on the voyage as well.
Very grateful to be a part of this community.

11 March 2025
Unprompted review
Publishing.com logo

Reply from Publishing.com

Hello There,
What an absolutely uplifting and insightful review.

This is such a beautiful tribute to your journey so far! It’s amazing how you’ve embraced every part of the process, even the parts that once felt intimidating, and turned them into wins. That’s real transformation in action!

Your shoutouts to Yasmin and Brian are so well-deserved—they truly are gems in the community, and your words reflect just how deeply their dedication and support impact students.The twins have definitely created a vessel strong enough to carry many, yet nimble enough to explore new horizons together.

You’re clearly sailing full steam ahead, and it’s so exciting to see how far you’ve come. Keep soaking it all in—you’re not just publishing books, you’re creating a whole new version of yourself in the process.

Onward and upward!
Team Publishing.com

Rated 5 out of 5 stars

Book Launch & Reviews Workshop is Invaluable

I just took the Book Launch & Reviews workshop with Brian Chang with Publishing.ai. This training was super helpful, giving me so much information to successfully launch my next book, how to get the all-important reviews so I can then begin advertising the book on Amazon. I really appreciate Brain's willingness to share his experience and opinions, his patience with a whole range of students' questions, and his encouragement that there is no way to fail at publishing as long as we follow the processes we're trained on, get reviews and run ads -- and don't give up. I am grateful for all the help I received in this 2-hour training...thank you Brian!

12 March 2025
Unprompted review
Publishing.com logo

Reply from Publishing.com

Hello Emily,
What a fantastic reflection!

It’s clear that you got so much value out of Brian’s Book Launch & Reviews workshop—and rightly so! His ability to break down complex strategies into actionable steps while making every student feel supported is truly a gift. That mix of practical advice, encouragement, and patience is what makes his sessions so impactful.

You summed it up beautifully: "follow the process, get reviews, run ads, and don’t give up." That’s the heart of success in publishing, and your enthusiasm shows you’re well on your way.

Keep that momentum going—you’ve got this, and your next book launch is going to be a powerful one!

Sincerely,
Team Publishing.com

Rated 5 out of 5 stars

Author's Life

I have always wanted to be a published author who makes an income from her work. Thanks to publishing.com I have accomplished that goal. Here's to more books to come!

12 March 2025
Unprompted review
Publishing.com logo

Reply from Publishing.com

Hello There,
That’s amazing!
huge congratulations on achieving such a meaningful goal!

Becoming a published author and earning income from your work is no small feat, and you’ve made it happen. Here’s to many more books, more success, and an exciting journey ahead as an author.

The best is yet to come, keep writing and keep shining!
Team Publishing.com

Rated 5 out of 5 stars

Brian is great

Brian is great. I always learn new things from his workshops.

12 March 2025
Unprompted review
Publishing.com logo

Reply from Publishing.com

Hello Jennifer,
Short, sweet, and spot on!

Totally agree coach Brian has a gift for teaching in a way that always brings fresh insights, no matter how many times you attend.

Thanks for sharing your appreciation!
Team Publishing.com

Rated 5 out of 5 stars

When I discovered publishing

When I discovered publishing, I was so excited on many levels. First, I have always wanted to write and publish, but life did not send me in that direction. Then, in 2011, I became ill and had to stop working. I was finally diagnosed last year, and I have hEDS, POTS, and MCAS, three chronic illnesses that leave me exhausted and in pain, unable to work a regular "job." I felt useless and depressed not being able to contribute to my family's income. Once I found publishing, I felt like I had renewed hope of adding income to help pay the doctor's bills for my husband's stage 4 cancer treatment and my health treatment. So far, I've published my 7DPC book, and I am almost ready to publish my 30 K book. I have other ideas lined up in the pipeline, too. I love "coming to work" every day in my office and contributing to my family and the world.

1 March 2025
Unprompted review
Publishing.com logo

Reply from Publishing.com

Hello Tracey,
Wow, what a powerful and inspiring story!
thank you so much for sharing it.

Your resilience, strength, and determination are truly remarkable. It’s incredible how you’ve turned these challenges into motivation and purpose. Publishing clearly found you at just the right time, and you’ve embraced it beautifully.

Congratulations on publishing your 7DPC book and being so close to launching your 30K book—that’s such an amazing accomplishment, especially with everything you’re navigating. Your drive to support your family, especially during such a difficult time, is deeply moving. And the fact that you now love coming to work in your own office every day is a testament to how empowering this journey can be.

You’re not only contributing—you’re thriving in your own way, and your words will no doubt inspire others who may be going through their own battles.

Keep going, you’ve already accomplished so much, and it’s just the beginning.
Team Publishing.com

Rated 5 out of 5 stars

My coach told me I am golden! I reached POC finally!

Hi, I am Lori, and I didn't get started until mid-January; it took me about 3 weeks of constant focus to find the right topics to reach POC finally. It wasn't the topics I was originally passionate about that I knew about in my wheelhouse, but finally, I found two topics I could get excited about. Once I was told I was golden and they were approved, I was so relieved I could finally get started! Then, I did the research with other similar books that were already successful and generating between $1000-$3,000. I appreciate that they must meet POC so we know we will succeed financially. When I finally pressed the button to write the book outline and generate my first manuscript, I was impressed by how fast and well the writing flowed. I chose a book topic about creating transformational relationships and even found myself learning from it, too! I feel this is an incredible program, and I look forward to publishing several hot-selling books to create passive income in my life and inspire readers with my books. Thank you, AI Publishing. You have made my life so much easier by teaching me how to write and publish books I have wanted to accomplish for years!

12 March 2025
Unprompted review
Publishing.com logo

Reply from Publishing.com

Hello Lori,
What an inspiring story, and thank you so much for sharing it so openly.

You captured the very real struggle so many face at the beginning: trying to find the right topic that not only excites you but also meets the POC criteria for success. It’s so relatable that your breakthrough came after deep focus and a bit of letting go of those initial “wheelhouse” ideas—sometimes the magic is found in the unexpected.

It’s amazing to hear how once things clicked, everything started flowing—from topic approval to outline to manuscript generation. That’s when you know you’ve tapped into something really special.

Wishing you continued momentum and tons of success with your future hot-selling books!
Keep going, you’ve got this!
Team Publishing.com

Rated 5 out of 5 stars

A Happy Boomer

I’ve been a PA student and publisher for one year, and I’ve learned so much in that time. I’ve published 2 books and produced their audiobooks. My current projects include translations of those 2 books, a combo book, 2 new books and a series of coloring books. After a career as a Product Manager and Business Systems Analyst in systems development, I’m enjoying this adventure full time.

The most important thing I’m working on now is learning to market these books more effectively through social media. As a “boomer,” that’s a whole new adventure.

12 March 2025
Unprompted review
Publishing.com logo

Reply from Publishing.com

Hello Ann,
That's absolutely fantastic!

What an inspiring journey you've had over the past year! It’s so impressive that you’ve already published two books and produced audiobooks for them—plus you're diving into translations, combo books, new titles, and a coloring book series? You’re on fire!

It’s also amazing to see how you’ve taken all your experience as a Product Manager and Business Systems Analyst and channeled it into a totally new creative chapter. As well as embracing social media marketing. Even when it feels like unfamiliar territory.

You’ve earned that “Happy Boomer” title in the best possible way!

Sincerely,
Team Publishing.com

Rated 5 out of 5 stars

We started as a couple in August 2024…

We started as a couple in August 2024 with the 7 day challenge. We both published in 7 days and loved the process, thus signing up for the Accelerator.
We have both now published our first 30,000 word books and are working on getting reviews and sales. We have also been following the twins doing the TIKTOK training and have started our own shop.

1 March 2025
Unprompted review
Publishing.com logo

Reply from Publishing.com

Hello Red,
That’s absolutely amazing!

What a power couple move! Starting with the 7 Day Challenge, publishing so quickly, and then diving straight into the Accelerator shows serious dedication and drive. Publishing full-length books and already getting into reviews, sales, and even launching a TikTok shop? You two are on fire!

It’s inspiring to see how you’re not just learning but implementing, and doing it together as a team makes it even more special. Keep riding that momentum. You’re building something incredible, and it’s only going to grow from here.

Cheering you both on!
Team Publishing.com

Rated 5 out of 5 stars

I gained a lot of knowledge from James…


I gained a lot of knowledge from James Leland. He is very caring and knowledgeable. Thank you so much, James..

11 March 2025
Unprompted review
Publishing.com logo

Reply from Publishing.com

Hello Sherry,
That’s wonderful to hear!

It sounds like James Leland made a real impact on your learning journey. His caring nature and depth of knowledge clearly shine through. It’s always such a gift to have a coach who not only knows their stuff but genuinely cares about your success. Thanks for sharing your appreciation.

I'm sure James would be honored to hear this!

Sincerely,
Team Publishing.com

Rated 5 out of 5 stars

AIA LIVE Q&A CALL Watching Brian and…

AIA LIVE Q&A CALL Watching Brian and Jamie: Learning how the process works from different perspectives. Learning from others - mind-blowing!
I am learning so much more about how powerful Chat GPT is; I have just started that part of the lessons - I need to always read and do the attached lessons. Brian just went over how to use Chat GBT for our Title and Subtitle. Wow, can't wait to insert my Topics and get it done.

11 March 2025
Unprompted review
Publishing.com logo

Reply from Publishing.com

Hello Pamela,
Love your excitement, it’s contagious!

Watching Brian and Jamie in action really is something special, and it’s amazing how much you can learn just by seeing things from their different perspectives. And yes, ChatGPT is such a powerful tool once you start diving into it, especially when it comes to crafting compelling titles and subtitles.
You're clearly soaking up all the gold in these sessions! Keep going—you’re doing awesome, and your momentum is inspiring.

You've got this!
Team Publishing.com

Rated 5 out of 5 stars

Great job Brian Chang and Jaime Firbank!

My first Q&A call today with Brian Chang & Jaime Firbank. (Hope I spelled their names right.) They did a great job. They are very knowledgable, honest, real & patient. Very professional and no BS. I even loved their cheeky sarcasm. A great way to deal with students asking similar questions over and over again when it's obvious the students haven't gone step by step through the course. Thank you for your time and expertise guys!

11 March 2025
Unprompted review
Publishing.com logo

Reply from Publishing.com

Hello Ambrosia,
What an awesome reflection on your first Q&A call!

You absolutely captured the energy Brian and Jaime bring to every session—knowledgeable, real, and refreshingly honest (with just the right touch of cheeky humor 😄). It's true—patience and professionalism like that go a long way, especially when guiding students through such a detailed process.

So glad you found value in their expertise, and it sounds like you're already absorbing a ton. You’re off to a great start.
Keep showing up, and you’ll crush it!

Sincerely,
Team Publishing.com

Rated 5 out of 5 stars

I always learn something new

I always learn something new. Brian and Jamie were very helpful, but unfortunately, the Q&A session on March 11 wasn’t long enough to answer my question. Luckily, someone else had a similar question, so I got part of mine answered.

11 March 2025
Unprompted review
Publishing.com logo

Reply from Publishing.com

Hello Jana,
That’s such a great mindset to have!

There’s always something new to learn, and it’s awesome that you still walked away with some valuable insight even if your question wasn’t fully addressed this time. Brian and Jamie really do bring a lot to the table.

You can submit your question early so you’ll get your question answered directly in an upcoming session.

Keep showing up and soaking it all in, you’re doing great!

Sincerely,
Team Publishing.com

Rated 5 out of 5 stars

Brianthe Q&A today…

Brian and Jamie hosted the Q&A today and were good as usual. Brian really knows his stuff.

11 March 2025
Unprompted review
Publishing.com logo

Reply from Publishing.com

Hello Tracey,
That’s a great shoutout!

Brian and Jamie always bring so much value to the Q&A sessions, and it’s awesome to hear that their expertise continues to shine through. Brian’s deep knowledge and clear way of explaining things definitely make a difference.

Glad you had a solid session today!
Team Publishing.com

Rated 5 out of 5 stars

Review for Tuesday Q&A

Review for Tuesday Q&A
Brain and Jamie were very good. After answering our questions, they also gave a lesson on how to modify our topics and subtitle. I am very grateful

11 March 2025
Unprompted review
Publishing.com logo

Reply from Publishing.com

Hello Charles,
Thank you so much for your kind words!

We're thrilled to hear that Brian and Jamie were able to provide such valuable insights during the Q&A session.
It's always our goal to offer clear, actionable guidance to help you succeed, and it's wonderful to know that you found the lesson on modifying topics and subtitles helpful.

We truly appreciate your feedback and are excited to continue supporting you on your publishing journey!

Sincerely,
Team Publishing.com

Rated 5 out of 5 stars

Thanks to Coaches Brian and Jaime!

Thanks to Coaches Brian and Jaime!!
They are awesome. I love that they were able to make a real time demonstration of a book title. Love it since I am a visual and hands on learner. I wish we have this kind of demonstrations for every step of publishing, besides the recorded videos

11 March 2025
Unprompted review
Publishing.com logo

Reply from Publishing.com

Hello Proserfinaa,
Thank you so much for your kind words!

We're thrilled to hear that Brian and Jaime's real-time demonstration of a book title helped you. It's wonderful that their approach aligns with your learning style. We agree that hands-on demonstrations can make a huge difference, and we’ll certainly keep your feedback in mind for future sessions!

We’re grateful for your participation and look forward to supporting you through every step of your publishing journey.

Sincerely,
Team Publishing.com

Rated 5 out of 5 stars

Brian and Jamie were great!

I really liked the step-by-step lesson on book titles. I've seen the videos, but seeing the process in action is always helpful. Also, I liked that we didn't spend most of the time on member's book title questions. Other things got addressed. I liked getting references for different companies for formatting and editing.

11 March 2025
Unprompted review
Publishing.com logo

Reply from Publishing.com

Hello Sheila,
Thank you so much for your feedback!

We're thrilled to hear that the step-by-step lesson on book titles was helpful for you. It’s always great to see the process in real time, especially for visual learners.

We're also glad you appreciated the broader scope of the session and the added value of references for formatting and editing services. It’s all about giving you the tools and clarity you need to move forward with confidence.

Keep up the great work on your publishing journey!
Team Publishing.com

Rated 5 out of 5 stars

This is a great place to learn how to…

This is a great place to learn how to publish books comma plenty of step-by-step guides from start to finish as well as wonderful instructors. The coaches who run the Q&A calls are great and have plenty of patience, and always do their best to answer every question even if they gotta go long to do it. If you’re at all interested, do yourself a favor and take that seven day challenge. It’ll give you the overview and then you can decide for yourself if you want to try and do this full-time.

11 March 2025
Unprompted review
Publishing.com logo

Reply from Publishing.com

Hello Marshall,
Thank you so much for your thoughtful review!

We're thrilled to hear that you're enjoying the step-by-step guidance and the dedication of our amazing coaches. It’s awesome that you found the Q&A calls helpful, our team truly loves going the extra mile to support students.

And you’re absolutely right—the 7-Day Challenge is a fantastic way to get a taste of what’s possible.

We’re so glad you’re on this journey and can’t wait to see what you accomplish next!

Sincerely,
Team Publishing.com

Rated 5 out of 5 stars

Simple steps are broken down so they are easy to follow.

I love how Brian and Jaime are straightforward and explain things clearly while making the explanations simple.

11 March 2025
Unprompted review
Publishing.com logo

Reply from Publishing.com

Hello Laurie,
Thank you so much for your kind words!

We're so glad to hear that you’re enjoying Brian and Jaime’s teaching style. They truly have a gift for breaking things down in a clear and easy-to-understand way.

We’re excited to keep supporting you on your publishing journey!
Team Publishing.com

Rated 5 out of 5 stars

Book Covers with Brian Chang

Thanks to Brian Chang for the Book Cover workshop today. It provided lots of helpful information. The critiques of the covers shown helped tie the information to the real world.

9 March 2025
Unprompted review
Publishing.com logo

Reply from Publishing.com

Hello John,
That’s awesome to hear!

Brian Chang really has a gift for making practical learning engaging and insightful. It’s so helpful when workshops not only give you the theory but also show how it applies in real-world situations, those cover critiques sound like a great way to level up your design eye.
Glad you found it valuable, and wishing you the best as you continue building your publishing skills!

Sincerely,
Team Publishing.com

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look