Public Storage Reviews 45,907

Public Storage in Colorado is a huge rip-off in my experience. I have two units in Loveland and I’m paying $300+ more per month per unit than someone moving in today for the same unit types.

DO NOT RENT FROM PUBLIC STORAGE. Look at the Facebook threads calling out this practice — they keep citing “market comp price adjustments.” Feel free to join the countless Facebook Pages/Groups dedicated to this horrible excuse for a company.

Everyone from Public Storage has lied to me about how they operate, and how they price people.

Their call center told me rate increases happen “maybe once a year.” I’ve lost count of how many I’ve received this year alone, including last month.

Public Storage — are you going to fix this (match existing customers to your public rate for the same units) or keep operating this way?

The company that I work, rented a storage unit at Houston Public Storage (11900 Katy Fwy, Houston, TX 77079). After several visits, finally on Wednesday the 27th,
Mr. Jose and Mr. Michael called me and informed me that I was authorized to enter the storage unit and that I just needed to bring an ID for them to give me the gate code.
On Friday the 29th, I went to the office to present my ID and get the gate code. In this occasion, neither Jose or Michael was there. I was attended to by Ms. Demi Dalcour,
who searched the system and told me that I was not authorized to enter. I explained her the situation several times. I asked her to look carefully in the system to see if my name was there.
I also I asked her to call Jose or Michael, so they could explain how to use the system and find me. Ms. Dalcour simply called the District Manager and told him that I was not authorized.
The District Manager, instead of helping and listen to me or explain to Ms. Dalcour how to search for my name in the system, just kept repeating, "If you are not authorized, you cannot enter."
He did not help me. I am sure this is not the policy of such an important company to how handle clients. These two people should receive training on how to resolve customer issues, especially the District Manager. And Ms. Dalcour, a full course on customer service and how to use the system. I hope this situation will be corrected and doesn't happen to any other customers.
I'm available for further information.
On Saturday September 30th I went to the office and Mr. Michael solved my situation.
I want to take this opportunity to thank Michael and Jose for their excellent services.

Heather at the Murphy, TX location was excellent and followed up with me.

Julie was very knowledge and explained everything. In 25 years of military service. She gave me the best customer service and made sure before I walked out the office everything was done correctly. I appreciate greeting when you walk and I will recommend former veterans if they want to store or have any questions on storage contact her first.

They bought out the previous owner in Marysville Ohio, then proceeded to increase prices from 140 to 190, and now 245…75% increase in six months!!! Unbelievable! If you google them, they have a history of this practice. The better business bureau should get involved. They seem to also be spraying less, as there is more evidence of spiders and such vs the previous owners time.

Seeking Others Affected by Mice Infestation, property damage, etc. stored my clothing and other belongings at this East NY facility for 18 months and only discovered a severe mice infestation around month 17, when I went to swap out seasonal items. Long term storage between decluttering and selling a property and renovating a new one. I spent six days cleaning boxes, removing mice feces, baby mice remains, and live mice from my unit. The company refused to clean the carpets or compensate me for lost work.
Some tenants reported skin reactions from chemicals used at the facility for pest control. The company paid for moving some tenants but denied compensation to others. Many either were denied compensation by OrangeCo Insurance, decided not to file because of the vermin clause, or gave up due to the extensive documentation required.
I’ve filed a small claims case, but my losses total nearly $10,000. If you’ve had similar experiences — property damage, infestations, or health issues — find me on facebook groups.

Professional Organizer’s Warning: Devastating Rodent Infestation — Do Not Rent Here

As a professional organizer, I take every precaution to protect my clients’ belongings. I stored items in sealed containers, wrapped in clear protective film, and still suffered catastrophic damage. Rats urinated on the wrapping, chewed through appliance wires, and destroyed furniture. I lost nearly $10,000 in property—including a washer and dryer—because this facility is infested and structurally compromised.

When I opened my unit, I found two large dead rats, the stench of feces, and visible contamination throughout. The foundation is unsealed, and the building was clearly thrown up quickly without proper pest control. The insurance they offer? It doesn’t cover rodent damage. I received only $250 for thousands in losses.

They moved me to another unit near the elevator, farther from the exterior wall—but even there, rat feces were present. At night, you could hear them running through the units. I had no choice but to move out. The staff offered no meaningful assistance, just a quick relocation and silence.

Please—don’t put down a deposit. Don’t fall for the snacks in the lobby or the polished sales pitch. Walk the facility yourself. Smell the air. Look down. Look up. This place is a health hazard, and the city needs to intervene.

Go to U-Haul or any reputable alternative. This facility is a rat trap—literally.

The Public Storage on College Park is a great place. Erica keeps the premises clean and she is always willing to help and answer any questions!

Public Storage has excellent facilities, lots of options on the size of the Unit, and it is very easy to get in and out of the facility as well as to get your stuff in and out (big garage style doors, carts, large elevators).

One more thing that was excellent was the manager Jenn. She was very helpful, courteous, and a pleasure to work with.

The reason the score is not higher relates primarily to Public Storage's pricing which is somewhat expensive to begin with but then rises significantly approximately every 3 months. The pricing becomes outrageously expensive for the benefit it provided. I certainly would have kept my unit for longer if the rent hadn't gone up so much.

My experience was fine until I came across a rude employee who works at Public Storage located on 2700 Shaver Road, Pasadena Tx. She was rude and disrespectful to customers on Saturday 8/16/2025 @ 10:30am. I will not recommend anyone to Public Storage if an employee do not have good customer service. She do not listen and try to talk over a person and informing me she is not a child. I did not ask her if she is a child and she hung up in my face. I ask her to listen to what I had to say but she keep running her mouth like she do speed. By her contacting me to inform me of the procedures and policies she could have address me with patience and understanding. Been with Public Storage since 01/2023 and made my payments on time religiously and never been mistreated until this day. Training is need for that employee for customer services. I never been so insulted from her rudeness toward me. When it comes to respect and patience she is a zero not a hero for this company.

What a bunch of criminals!!! There are constant rate increases till you can’t believe how much you are paying for storage!! I moved out on 5/28… nothing was in the space. I had a neighbor get the lock on 6/1. Since there was a record of my number being used, was charged the FULL amount for that 1 day!! Do not use this company… go local if you can!! Will get much better service!! Once again, criminals!!

Beware, before even you try to book any storage with this business. They will scam you with lots of hidden charges and extremely unprofessional. Here is my story. I had few extra boxes that I wanted to keep in a small storage unit at public storage about 2 blocks from my place. I booked online on 30 July and scheduled to move on 31st. I was overcharged and there was hidden fees that they would never disclose up front. I called and left several messages but no one called me back. I tried to chat with them online, six times that chat agent hung up. There is no way to cancel the order. You can download their app and you can only move in or move out with the app. How one can move out when he/she has not moved in yet. Then I called and with extreme difficulty tried to cancel the order and the agent was extremely rude and declined to issue a refund that they charges over $116 and she hung up. I called twice and after lots of persuasion they agreed to provide a partial refund. They did not even do that for over a week and when I called they did not refund the full amount.
I booked online, never moved in and yet they charged me money. Extremely unprofessional business.

If i could give 0 stars I would. Customer service is terrible and they constantly raise your rate. Go anywhere but here!

Jenny , listened to my concerns and dealt with them in a prompt and professional matter.

The Independence Location in NC is the best regarding service . I have used public storage facilities for over 30 years and they seems to have the best customer service todate. Thank you Jenny.

Major rip off! for a 5x10 unit started at $51 a month. 7 months later up to $68. Than a year later up to $86! A 40% increase in two years! Than I go to my unit today and find a public storage lock on my unit instead of my own lock. Auto payments have been made so what is up. This is last month with PS!

Bob Holverson

They rip you off. They intentionally write in the contract rates ‘can’ go up periodically when in fact they automatically raise your fees within 3 months KNOWING how most people don’t have the ability to go through another move just for $30-$60 increase so people stay and accept it if they can barely afford it. It’s DISGUSTING

The manager at St. John’s place, Brooklyn, Shenice, is so helpful and friendly.
I've had a unit there for many years and although I seldom go there.
She always remembers me and makes me feel taken care of.
Doing her best to make sure I feel special and am a satisfied customer .
She is a real credit to the company .
The storage faicility is clean, well taken care of and safe.
I can not recomend public storage more with Shenice managing the property so beautifully.

Jamison at Public Storage on Wrondel Way in Reno is a first class business person. Very professional and helpful. I would recommend his Public Storage facilities to anyone and everyone.

Left the wrong lock on rental unit I purchased. Rude customer service. incorrect information was given to me on cancelling a storage unit. Never use this company again

Recently Public Space Storage acquired the facility where I was renting in Forest Hills, Md, Had problems navigating their website so went in person to the managers office. Irene in a very courteous and professional manner took care of everything and all is now well.