The environment scan process took 45 minutes, which felt excessive. Being repeatedly (over 7-8 times) asked to rescan the room, walk to the other side of my desk and office, open drawers on the other... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Taking the test at home was convenient, but the rules were so strict that it became stressful. Not being able to touch my face or deal with minor distractions actually made it harder to focus.
The questions are great but are strictly focused on safety and infection control and have absolutely no context toward any other subjects such as skin and hair growth for example. please improve your... See more
Company replied
This is the second year I've taken the practice exam and it's literally the exact same practice test you sold me last year. Word for word. Perhaps a yearly reprisal of the practice exam is worth the e... See more
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Company details
Written by the company
Every day our clients help people around the world to develop their skills and gain important certifications. Supporting test takers to realize their dreams, reach their potential, and improve their life chances. Our clients care about their test takers – and we share that responsibility. That’s why they trust PSI with their reputation. Partnering with us in a rapidly evolving landscape to deliver over 22 million tests every year. All backed by exceptional test taker experiences, innovative test delivery solutions, and best practice test development. Our clients know they can rely on PSI’s long history of testing that is grounded in proven science, the latest technology and extensive expertise. Our willingness to listen and adapt means clients can either benefit from a full testing service, or access solutions at any stage of their testing journey. Our unwavering focus is on delivering frictionless and fair test taker experiences, without compromising test integrity. Whether it’s through valid and legally defensible test content, our authorized test center network, secure remote testing with online proctoring, flexible multi-modal test delivery, testing windows or continuous testing on-demand. We support, protect and grow our clients’ testing programs with services such as expert psychometrics, results-processing and data forensics. We partner with test sponsors covering the breadth of professional sectors, from healthcare and IT to numerous highly specialized industries. And we develop and deliver licensure tests across multiple industries including insurance, real estate, barber and cosmetology, construction and trades. Regardless of sector or industry, we understand every test is about more than the result. It’s about a dream. A dream the test taker believes is worth striving for. And we believe that too. Their dreams deserve trusted science, technology and expertise. They deserve PSI.
Contact info
United States
- psiexams.com
2.6
Poor
2K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 94% of negative reviews
Typically replies within 1 week
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They are so underrated
They are so underrated. Never satisfied with the technical team, customer service team and all. I have been waiting for response since long with no response.
Every time I called they reply same automated response.
8 June 2026
Unprompted review
Reply from Psiexams
Thank you for sharing your feedback. We understand how frustrating it can be when you are waiting for a response and feel that your concerns are not being addressed in a timely manner.
We recognize your concerns regarding communication, response times, and the support experience you received. Providing clear and effective assistance is important, and we appreciate hearing about situations where expectations were not met.
If your inquiry relates to an exam appointment or testing issue, please contact our Candidate Care team at cdcareweb@psionline.com and include your exam confirmation number. If your concern relates to a practice test or study materials, please contact ptsupport@psionline.com and include your order number.
Your feedback has been shared with the appropriate team and is appreciated as we continue to work on improving our services and support experience.
Roseville
Where i took my exam, they were friendly, helpful and very professional.
4 June 2026
Unprompted review
Reply from Psiexams
Thank you for sharing your experience. We're delighted to hear that the team at the testing location was friendly, helpful, and professional throughout your exam appointment.
Positive feedback like yours is greatly appreciated and has been shared with the appropriate team as recognition of their commitment to providing a quality testing experience.
Thank you for choosing PSI, and we wish you continued success in your future endeavors.
Testing area perfect!
The staff were very professional in checking me in and checking me out. The room was adequate for testing.
6 June 2026
Unprompted review
Reply from Psiexams
Thank you for sharing your positive experience. We're pleased to hear that the staff provided professional assistance throughout the check-in and check-out process and that the testing environment met your needs.
We appreciate your feedback regarding the testing location and staff. Your comments have been shared with the appropriate team and serve as valuable recognition of their efforts to provide a positive testing experience.
Thank you for choosing PSI, and we wish you success in your future endeavors.
Terrible Customer support and Online experience
The customer service and online test platform is a Joke. I spent over an hour trying to get my test up and running. My PC is new and there are no issues with it. The remote access cuts off when you start the secure browser so there's literally nothing they do except waste time. TAKE IT IN PERSON TO AVOID THE HEADACH. Its annoying but at least you wont lose the money and time. I am in the process of disputing the charge. Its hard to believe that states use this platform to manage there exam.
27 May 2026
Unprompted review
Reply from Psiexams
Thank you for sharing your experience. We understand how frustrating it can be to spend significant time attempting to launch an online exam, particularly when you believe your equipment meets the required specifications.
Remote testing can involve a variety of system, browser, and security checks, and we recognize that technical difficulties during the check-in process can have a significant impact on the testing experience.
Your feedback regarding both the online testing experience and customer support interactions has been shared with the appropriate team and is appreciated.
June 2026
The worst website and customer service. Tried to sign up for the EA exam. Only one location in the entire NYC and NYS area to take a proctored exam.
Contacted customer service with questions regarding the exam location. Initially, the customer service could not even find the exam in their directory but when he finally did find it, he stated thay have no access to information on it until July. On the PSI website you are able to sign up for the exam onlline and proctored but the company themselves have no access to the exam info??!! Seems very ridiculous. The previous company IRS used to proctor the exam was excellent, they should not have changed to PSI!!
4 June 2026
Unprompted review
Reply from Psiexams
Thank you for sharing your feedback. We understand how frustrating it can be when you encounter difficulties obtaining information about an exam and finding a testing location that meets your needs.
We recognize your concerns regarding the availability of testing locations and the information provided during your interaction with customer support. Clear and accurate guidance is important when candidates are preparing to schedule an exam.
For assistance with your specific enrollment and testing options, please contact our Candidate Care team at cdcareweb@psionline.com and include any relevant details regarding your exam registration. If you have already scheduled an appointment, please include your exam confirmation number.
Your feedback has been shared with the appropriate team and is appreciated as we continue working to improve the candidate experience.
Typical exam vendor that makes a profit off of you failing the exam
My experience is through the eyes of my spouse who was taking the broker affiliate "real estate" exam. We are both educated adults, each with several degrees in our field, and my wife recently had the desire to change careers. She is not going to be a realtor but for her position, had to take and pass the real estate exam. When I first Googled it for our state, the first time pass rate was 50%. That in and of itself is a major issue. This wasn't the Bar exam or the NCLEX, this was a test to be a realtor (no offense). I watch my wife painstakingly go through the first 60 hours of the curriculum, take copious notes, take and redo practice exams until she got a 100 on them, I quizzed her over the material and keep in mind, the test is not rote memorization, it's all application (to which a real life realtor wouldn't use 98% of this) from calulating amortization tables without a calculator to knowing under what circumstance is a promissary note released, and by who, and what information appears on a prommisary note, and does it potentially violate the Truth in Lending Act, and blah blah blah. I don't shy away from hard exams but a first time pass rate of 50% on a test for something that only requires 90 hours of prep is fishy. The cut score to pass is also 70, and each question has answers that are intended to trick you and are awarded different point values ranging from 1-4. Again fishy and geared more towards profit for the vendor and not accurately measuring what is needed to become a real estate agent. Needless to say my wife failed the first time around but not totally. She passed the state portion but failed the national portion with a 65. The problem really started when she went back to take the second exam (she only had to take the national portion), and again she failed, and again with a 65...this time though there were major testing irregularities as the WiFi kept shutting down, stopping the test, restarting, stopping, all while the clock was ticking. This was acknlowdged by the proctor and they told the test takers to go ahead and call customer service immediately to submit a test ticket and have the test invalidated so that they could take it again at no cost and it would not count against their failure attempts (a second failure attempt forces you to wait a full 30 days to retake the test, it also means that a third failed attempt results in your entire test being reset and you have to again pass state and national). My wife submits the ticket and they tell her it is a high priority ticket and it has been escalated to their "back door" team (what a name) and she would get a response in 2 to 5 days. She waits a full 7 busniess days after hearing nothing and calls on speaker phone. Clearly the call is fielded somewhere in the land of thick accents and poor english as the representative struggles to understand my wife. He keeps repeating the same line which is that he has "personally" escalated the already escalated ticket and we need to wait another 2-5 business days. She asks to speak to a manager and he put her on hold and every time he returned (it was like scene from Groundhog Day) he would repeat the same line that it has been escalated and we needed to call back in 2-5 business days. This happened three times, three times my wife asked to speak to a manager and all three times he came back and repeated the same line. So now it has already been two weeks of waiting for an "escalated" ticket and she still has not heard back. The whole process from being patted down and turning in phones and purses to take the exam to the poor testing environment and AWFUL customer service, this just feels like a check box money grab with poor test content, worse delivery, and abysmal customer service. Of course my wife is bummed that she failed, and she will continure to study her tail off but PSI Exams is just a bad service plain and simple.
25 May 2026
Unprompted review
Reply from Psiexams
Thank you for taking the time to provide such detailed feedback regarding your spouse’s testing experience. We understand how frustrating it can be to invest significant time and effort into exam preparation and then encounter concerns related to the testing process, technical disruptions, and follow-up support.
We recognize your concerns regarding the exam experience, the testing environment, and the handling of the support ticket following the reported technical issues. Feedback about communication, response times, and candidate support is important and helps us evaluate opportunities for improvement.
To allow our team to review the circumstances surrounding the exam session, technical interruptions, and the status of the support request, please have your spouse contact our Candidate Care team at cdcareweb@psionline.com and include the exam confirmation number as well as any existing ticket information.
Your feedback has been shared with the appropriate team and is appreciated. We value the time you took to share your experience and wish your spouse success in her future testing efforts.
None of the questions that were in any…
None of the questions that were in any of these exams were really on the PSI test.
31 May 2026
Unprompted review
Reply from Psiexams
Thank you for sharing your feedback. We understand your concern that the practice exam questions did not appear to closely match the content you encountered on your actual exam.
Practice tests are designed to help candidates review concepts and become familiar with exam formats and question styles, rather than predict specific exam questions. We recognize that differences between practice materials and exam experiences can be disappointing.
Your feedback has been shared with the appropriate team and is appreciated as we continue to evaluate and improve our preparation resources.
Do not us PSI
PSI Customer support is beyond terrible. Just to register to take a test I had to call over 5 times and each time was told to continue to wait 2-5 more days. If you have the change, use another company like Pearson, Prometric or ExamSoft. PSI customer support does not care about its clients or their time in the slightest.
27 May 2026
Unprompted review
Reply from Psiexams
Thank you for sharing your feedback. We understand how frustrating it can be when delays in the registration process require multiple follow-ups and do not meet your expectations for timely support.
We recognize the importance of clear communication and efficient assistance, particularly when candidates are preparing for upcoming exams. Feedback regarding response times and the support experience is valuable in helping us identify areas for improvement.
Your feedback has been shared with the appropriate team and is appreciated.
PSI test-taker service is horrible
PSI test-taker service is horrible, and PSI test-takers fail to get more money.
15 June 2025
Unprompted review
Reply from Psiexams
Thank you for sharing your feedback. We understand that your experience with our testing services did not meet your expectations, and we appreciate you taking the time to let us know.
We strive to provide a positive and efficient testing experience for all candidates, and feedback regarding our services helps us identify areas for improvement.
Your feedback has been shared with the appropriate team and is appreciated.
Exam Preparations through PSI
Ordering a product and getting the same soon as per assurance was good. However, please ask/guide producers to keep improving the product (or book/contents) as per latest developments in the industry.
23 May 2026
Unprompted review
Reply from Psiexams
Thank you for your feedback and for sharing your experience with our exam preparation materials. We're pleased to hear that your order was delivered promptly and met your expectations in that regard.
We also appreciate your suggestion regarding keeping study materials updated with the latest industry developments. Feedback like yours is valuable as we continually evaluate and enhance our preparation resources to better support candidates.
Your comments have been shared with the appropriate team and are greatly appreciated. Thank you for helping us improve our products and services.
ZERO
If I could leave zero, I would. Absolutely awful service. They’re rude, nitpicky, and do not understand tech. Disgusting attitude from their staff during testing. Totally clear table and environment for testing and the person is asking me to cover a washer and dryer in the back of the room 15ft away from me.
30 May 2026
Unprompted review
Reply from Psiexams
Thank you for sharing your experience. We understand how frustrating it can be when testing procedures and communication during a remote exam do not align with your expectations.
Remote testing requirements are designed to help maintain exam security and may include reviews of the testing environment beyond the immediate workspace. We recognize that these requirements can sometimes be challenging during the check-in process.
Your feedback regarding the testing experience and support interactions has been shared with the appropriate team and is appreciated.
All staff was well prepared and…
All staff was well prepared and friendly.
No issue with parking or finding the office, there was plenty of signage.
Testing room was comfortable, clean, and inviting.
Temperature quality was good.
Cleanliness was perfect.
I would recommend this testing location
21 May 2026
Unprompted review
Reply from Psiexams
Thank you for taking the time to share your positive experience. We're pleased to hear that you found the staff friendly and well prepared, and that the testing location was easy to find with convenient parking and clear signage.
It's also great to know that the testing environment was comfortable, clean, and welcoming, and that your overall experience met your expectations.
We appreciate your recommendation and your feedback. It has been shared with the appropriate team and serves as valuable recognition of their efforts. Best wishes on your testing journey.
PSI Study Guide is NOT State Specific
I would not recommend the PSI Study Guides or Practice Tests to anyone taking an insurance exam. They mislead you by saying they know the exam because they created the exam. Then why don't you have the option to purchase state specific material? There's nothing state specific in any of their study material or practice tests, yet that is what's on the exam. Lastly, there were additional topics never mentioned in any of their material-one in particular that had multiple questions that I knew from experience. It may not be required in PA since 2025, but it's worth it to go through a course online rather than waste money on PSI material.
18 May 2026
Unprompted review
Reply from Psiexams
Thank you for sharing your feedback regarding the study guides and practice tests. We understand your concerns about the alignment of the preparation materials with state-specific exam content and how this may have affected your exam preparation experience.
Practice materials are intended to support candidates in reviewing key concepts and familiarizing themselves with question formats; however, exam content requirements can vary by jurisdiction and may be updated over time. We appreciate hearing when candidates feel there are gaps between their expectations and the materials provided.
Your feedback has been shared with the appropriate team and is appreciated as we continue to evaluate and improve our preparation resources.
OUT OF DATE CONTENT
It seemed like the content had not been updated in 20 years. I also hate the question style of "a , b, and c only" since the curriculum sold by AHA specifically describes NO questions with multiple answers. This needs to updated and reconciled with the issuing organization.
29 May 2026
Unprompted review
Reply from Psiexams
Thank you for sharing your feedback. We understand your concerns regarding the perceived age of the content and the question format used in the practice materials. We recognize that differences between study resources and user expectations can be frustrating when preparing for an exam.
Practice exams are designed to help candidates become familiar with testing formats and assess knowledge, but we appreciate feedback regarding content relevance and question structure.
Your feedback has been shared with the appropriate team and is appreciated as we continue to evaluate and improve our preparation resources.
I would give 0 if it was an option
I would give 0 if it was an option. They require login no earlier than 30 min for remote testing. Then and only then, there is a software check. You now have only until 30 min after exam scheduled start time to find and remove applications. 45 min on Chat Support twice with no resolution, missed 30 min window and exam was cancelled. 2 hrs total with chat support and one person finally knew what they were doing and removed applications. Waste of time that caused me to miss the exam. Customer service just pushed back to vendor.
29 May 2026
Unprompted review
Reply from Psiexams
Thank you for sharing your experience. We understand how stressful it can be when technical checks delay your ability to begin a remote exam, and we recognize the impact this can have on your scheduled appointment.
For assistance with your specific exam session and to review the circumstances around the cancellation, please reach out to our Candidate Care team at cdcareweb@psionline.com and include your exam confirmation number. They can look into the details of your appointment and provide further guidance.
Your feedback regarding the support process has been shared with the appropriate team and is appreciated.
I have passed this exam twice now but…
I have passed this exam twice now but your services say I haven't. I know I was solid on 70 - 80 out of 90 of those questions but you say I missed many more than that. Bullocks. You don't show what questions a person has missed to them and this feels like a scam. I was told I was one question short of passing the national exam the first time I took it and three questions short of passing it the second time. There's no way I missed that many. The same exact thing happened to my brother in laws daughter just missing by one then three questions on two consecutive national psi exams. What are the chances? I have also heard online about people having to take this test 50 times to pass it or taking up to possibly 5 years to pass it, that's insane and ridiculous. I have been scoring in the mid - upper 90's on the CE Shop's national practice exams for weeks now. I know I passed it the first two times I took it. I have now paid to test for a third time and there will not a forth. This feels like blatant theivery as you have no proof to share with the test taker of which ones they missed, we are at your whim and have to take your word for it. Nonsense.
19 May 2026
Unprompted review
Reply from Psiexams
Thank you for sharing your concerns, and we understand how upsetting it can feel when your exam results do not align with your expectations especially after putting in the time to prepare and having confidence in your performance.
For security and exam-integrity reasons, PSI is not permitted to release the specific questions you missed, which is a requirement set by the exam sponsor. However, our Candidate Care team can review your record, ensure your results are accurately reflected, and guide you on any next steps.
Please reach out to cdcareweb@psionline.com with your exam confirmation number so they can take a closer look. Your feedback about the testing experience and scoring concerns has been shared internally and is appreciated.
Too expensive but kinda helpful
To be honest it was very annoying that you buy a practice test and then have to pay like 40 bucks to get more time or more questions. In the bright side it does have some of the questions on the test.
14 May 2026
Unprompted review
Reply from Psiexams
Thank you for taking the time to share your experience with the practice test. We understand that the additional cost for extended access or extra questions can feel frustrating, and we appreciate you also noting that the material was helpful for your preparation.
Your feedback is valued and has been shared with the appropriate internal teams.
The male staff who checked my ID…
The male staff who checked my ID documents and took my photograph today was extremely rude. His attitude was quite demeaning when requested to repeat his statement when I did not understand. I am well qualified professional. I am able to understand English well. I just had to double check once or twice. But even at the start his attitude was rude and threatening not allowing me to ask any further questions. I really feel sorry for the other candidates if they were to face such an attitude just for requesting to repeat. I can sense racial discrimination in the way he treated me today. Yes, we are foreigners. But we are not worthless to be treated this way. Please consider this feedback and provide appropriate training for the staff to exhibit professional behaviour without exhibiting racial discrimination. The female staff who assisted me today with security check and logging into the test was very kind and helpful. But she refused to tell her name and the name of the other male staff because the policies doesn't allow this. So I am not able to tell the name male staff who treated me with great disrespect today.
21 May 2026
Unprompted review
Reply from Psiexams
Thank you for taking the time to share this detailed feedback. We’re sorry to hear that your check-in experience felt uncomfortable and did not reflect the level of professionalism you expected. We understand how important it is to feel respected and supported during identity verification and exam onboarding, especially in a high-stakes testing environment.
Concerns about staff conduct and communication are taken seriously and are reviewed in line with our internal quality and training processes. Feedback like yours is used to help reinforce expectations around respectful, clear, and professional interactions with all candidates.
Your feedback has been noted and shared with the relevant internal teams for review.
Had issues getting into my online test
Had issues getting into my online test. The secure browser left me loading for 30 minutes, restarted my computer and browser several times. When I reached out they said I was on an unsupported device and have to repay to reschedule my exam.
16 April 2026
Unprompted review
Reply from Psiexams
Thank you for sharing your experience. We understand how frustrating it can be when technical difficulties prevent you from starting your exam, especially after multiple attempts to load the secure browser and complete the check-in process.
Remote exams require specific system and device requirements to ensure stability and exam security. When a device is flagged as unsupported, it can unfortunately impact access to the session.
For a full review of your attempt and to understand available options, please contact Candidate Care at cdcareweb@psionline.com and include your exam confirmation number. The team can review the details of your session and provide guidance on next steps.
Your feedback is appreciated and has been shared with the appropriate internal teams.
Contractor’s Exam Materials
Easy to order. Just started the 420 question pack. So far, so good.
20 May 2026
Unprompted review
Reply from Psiexams
Thank you for sharing your experience. We’re glad to hear the ordering process was straightforward and that the 420-question pack is working well for you so far.
Your feedback is appreciated and has been shared with the appropriate internal teams.
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