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PSD Bank Hessen-Thüringen eG Reviews 167

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TrustScore 4.5 out of 5

4.4

Bank
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Company details

  1. Bank
  2. Asset Manager Service
  3. Insurance Agency
  4. Investment Service

Information provided by various external sources

Die PSD Bank Hessen-Thüringen eG ist eine moderne, beratende Direktbank für Privatkunden. Als Genossenschaftsbank bieten wir unseren selbstagierenden Kunden einen modernen Mix aus Mobile- und Internetbanking sowie eine qualifizierte Beratung in komplexen Finanzthemen wie Baufinanzierung, Vermögensanlage und Versicherung an. 

PSD Bank Hessen-Thüringen eG

Written by the company

ATTRAKTIVE KONDITIONEN
Als genossenschaftliches Institut steht für uns nicht die maximale Gewinnerzielung sondern die Förderung unserer Kunden im Mittelpunkt. Kurze Wege und schlanke Strukturen ermöglichen uns, gute und ehrliche Konditionen direkt an unsere Kunden weiterzugeben.
GUTE BERATUNG
Umfassende und individuelle Beratung ist uns wichtig. Am Telefon sowie in unseren PSD BeratungsCentern stehen Ihnen jederzeit erfahrene und kompetente Berater zur Seite.
PERSÖNLICHER SERVICE
In der Region zu Hause – bei Ihnen vor Ort. Wir kennen unsere Kunden, ihre Wünsche und Ziele. Und können damit auf ihre individuellen Bedürfnisse eingehen. In unseren Geschäftsräumen oder bei ihnen zu Hause – selbstverständlich auch außerhalb unserer Geschäftszeiten.

Contact info

4.4

Excellent

TrustScore 4.5 out of 5

167 reviews

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Replied to 75% of negative reviews

Typically replies within 24 hours

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Rated 1 out of 5 stars

Please donot use this Bank. There are several other banks in Germany that provides better services


I have a mortgage contract with this provider, but communication has been very poor.
Payments are debited without clear explanation or an agreed payment plan. For example, in the first month I was charged three times the agreed installment, even though the bank loan was issued in the middle of that particular month. This is not the common practice in Germany.

In addition, I was charged interest for a loan that had not yet been disbursed for a period of three months. A form of commitment fee without any notification, letter, or prior information was provided; the amounts were simply debited from my account.

Each time I contact customer service, my issues remain unresolved. I am either contacted another day or time to follow-up or solution.

2 February 2026
Unprompted review
PSD Bank Hessen-Thüringen eG logo

Reply from PSD Bank Hessen-Thüringen eG

Thank you very much for your candid feedback.

We are sorry that we were not able to fully convince you of our service. We take your comments very seriously and already spoke with you personally on February 2nd regarding the contractual agreement.

If you still have any unanswered questions, you can reach us at any time by email at info@psdbank-ht.de,
via our chat, or by phone at 06196 938 4220.

Kind regards
PSD Bank Hessen Thüringen eG

Rated 5 out of 5 stars

I had a very good experience with PSD…

I had a very good experience with PSD Bank Hessen-Thuringen. The staff is friendly, professional, and always helpful. Communication is clear, and the service feels personal and reliable. The online banking system is easy to use, and overall I feel well supported as a customer. I would definitely recommend this bank.

8 December 2025
Unprompted review
PSD Bank Hessen-Thüringen eG logo

Reply from PSD Bank Hessen-Thüringen eG

Thank you very much for your positive feedback and for the trust you place in your PSD Bank.

We are very pleased to hear that you are satisfied with our service and our personal advice.
We will continue to work hard to remain a reliable partner for you as an advisory direct bank.

Kind regards

PSD Bank Hessen-Thüringen eG


Besten Dank für Ihre positive Rückmeldung und Ihr Vertrauen in Ihre PSD Bank.

Es freut uns sehr, dass Sie mit unserm Service und unserer persönlichen Beratung zufrieden sind.
Wir werden weiterhin daran arbeiten, Ihnen als beratende Direktbank ein zuverlässiger
Partner zu sein.

Freundliche Grüße
Ihre PSD Bank Hessen-Thüringen eG

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