PRYA Reviews 

1,592
TrustScore 4 out of 5

4.2

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Review summary

Created with AI, based on recent reviews

Evaluating 258 reviews, reviewers had a great experience with this company. Customers consistently praise the beautifully crafted jewelry, noting its high quality and unique designs, which often receive many compliments. Many people appreciate the exceptional customer service, highlighting the helpful, polite, and quick responses from the team. The ordering process is often described as smooth, with clear communication and timely updates on the status of their purchases. However, some customers also noted issues with the jewelry tarnishing or the plating peeling off after a short period, contrary to claims of being tarnish-free. A few other people also felt that some items were too tiny or not as expected based on the pictures, leading to disappointment with the quality for the price. Additionally, some reviewers experienced delays in receiving their orders or a lack of communication regarding shipping updates.

What people talk about most

Product

Clients share positive opinions on product, with many reviewers praising the stunning and beautiful designs,... See more

Quality

Customers consistently note positive experiences with quality, often praising the stunning and beautifully... See more

Order

Reviewers highlight positive aspects of order, with many expressing satisfaction and a desire to reorder.... See more

Customer service

Customers had positive experiences with customer service, often describing it as excellent, amazing, and... See more

Service

Reviewers mention positive feedback about service, with many describing it as "second to none" and "amazing."... See more

Reviews shaping this summary

Rated 5 out of 5 stars

So I bought from these guys probably 5 times in the past and their pieces are so beautifully made I keep going back….. There attention to detail is unmatched and the quality for the cost is outstan... See more

Rated 5 out of 5 stars

I quickly received these beautiful and elegant earrings, which I immediately put on and haven't taken off since. I've received many compliments on them. During the short time I was waiting for them, I... See more

Rated 5 out of 5 stars

I ordered letter bracelets for presents. They are beautiful! Look way more expensive than they were. Beautifully finished. Received a lovely anklet as a free gift! I’ve worn it every day since I got i... See more

Rated 5 out of 5 stars

Beautifully crafted Jewellery, amazing customer service! The gold plated and Silver jewellery is fabulous, doesn’t tarnish whatsoever with showering and perfumes. My daughter was very pleased wi... See more


Company details


Contact info

4.2

Great

TrustScore 4 out of 5

2K reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 88% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

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4.2

All reviews

(1,592)

229 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

I ordered a personalised bracelet

I ordered a personalised bracelet, the time slot was 2-4 weeks due to personalisation. It came in just under 2 weeks. And the packaging and the bracelet itself is lush! Give nothing bad to say.

17 September 2025
Unprompted review
Rated 5 out of 5 stars

I would give this company 10 stars if I…

I would give this company 10 stars if I could, gorgeous jewelry but the bracelet I got for my daughters 18th birthday with her name on it was gorgeous we both love it, also I was kept up to date through the whole process. Brilliant company ❤️

4 August 2025
Unprompted review
Rated 5 out of 5 stars

Just beautiful

The jewellery is beautifully crafted. The personalised is so gorgeous.
I have ordered jewellery for my granddaughter and my 4 year old great niece.
PRYA keep you informed and up to date with how the jewellery is progressing.

29 August 2025
Unprompted review
Rated 5 out of 5 stars

Just wow

Just wow ! I’ve had my eye on the double name necklace for ages !I had the link saved on my favourites for a while. When my 2nd baby was born I ordered it only a few days after !

Just fantastic! When I received it which didn’t take too long I fell in love haven’t taken it off since. The stages of arrival are great the team keep going posted of the stage of where your delivery is at from design to crafting to quality check. Honestly such a great business to purchase from will be purchasing again

7 September 2025
Unprompted review
Rated 5 out of 5 stars

Customer experience: 10/10

The products are so pretty and the quality is great! Prya’s team and customer service were exceptional. Their responded quickly to my query and were eager to help me. I believe they received my return and shipped my new item the same day. I had it the very next day!!! I will absolutely repurchase and highly recommend them! Customer experience: 10/10

3 September 2025
Unprompted review
Rated 5 out of 5 stars

problem resolved quickly!

Great company to deal with, I had a problem with my order, they responded quicky and they made a quick decision and replaced my items straight away, wich I respected very much, their items are great quality , im glad I chose them for my daughter's 30th birthday presents,
Thank you

18 July 2025
Unprompted review
Rated 5 out of 5 stars

Really good quality jewellery

Really good quality jewellery, I bought a pair of earrings and a personalised necklace from Prya and I’m obsessed with them, I’ve received so many compliments on my necklace, customer service was also really helpful and lovely. Would recommend this brand if you want good quality jewellery for reasonable prices :)

25 July 2025
Unprompted review
Rated 5 out of 5 stars

Impeccable customer service

After purchasing my third necklace i had some issues with quality which was a surprise to me after having such a great experience with my first product. I emailed PRYA and was dubious if they would suggest the issue was caused by me but oh wow their customer service was impeccable! Within the hour of emailing them, even late in the evening, a few polite emails and they had sent me replacements with no quibble at all ! Some of the best customer service I have ever received. Sometimes products have issues but knowing how amazing they are when that happens I will 100% be using again and faith restored ! Well done PRYA !

27 August 2025
Unprompted review
Rated 5 out of 5 stars

5 stars ⭐️⭐️⭐️⭐️⭐️

I have been ordering Jewellery from PRYA for a couple of years now & have never been disappointed. I am one of those people that doesn’t take my jewellery off, I sleep, shower, do the housework all wearing my jewellery and it still looks as good as the day it arrived. I also have customised jewellery which I know takes a little longer to come down but I can assure you that it’s worth the wait. I am currently waiting for another customised order from them and they keep me in the loop every time, letting me know each step that’s taking place to make my order perfect. The team are small but so helpful and have the best customer support I have spoken to in a while. If you’re looking for jewellery that doesn’t break the bank, whilst still being high quality then PRYA is the way forward!

25 August 2025
Unprompted review
Rated 5 out of 5 stars

This brand… wow

This brand… wow! I purchased a personalised ankle bracelet in silver. After having a lot of issues with ankle bracelets from other brands snapping, my expectations were low, however this brand massively exceeded them! The bracelet is a beautiful design exactly as shown online, the metal is super shiny and responds well to polishing and most of all it’s extremely sturdy, none of the connecting hoops have stretched or broken and I’ve worn it in all climates since the day I bought it several months ago. Could not recommend enough. Even the process is updated in steps online. Will absolutely purchase again!!!!!!!

31 May 2025
Unprompted review
Rated 1 out of 5 stars

1 star for lovely jewellry ..but…

1 star for lovely jewellry ..but honestly the hoop type are so small the actuall diameter that they squosh my ears..its like they made for little kids ears its ridiculous they are not cheap but so small im surprised they fit anyone..also no gift bag you have to pay..i think the jewllry is very pretty but no excuse for the sizing etc

22 August 2025
Unprompted review
PRYA logo

Reply from PRYA

Hi Blossom,

Thank you for taking the time to share your feedback. We’re really pleased to hear that you find the jewellery nice, but we’re sorry to learn you were disappointed with the fit of your hoops.

From your comments, it sounds like you may have purchased one of our huggie-style earrings. These are intentionally designed to be smaller in diameter so they can “hug” the earlobe closely – which is where the name comes from. We do list the exact sizing in the product specifications, though we completely appreciate that everyone’s ears and piercing placements are unique, which can mean the fit feels different from person to person.

Please rest assured these pieces are crafted to a standardised size for huggies and are not faulty, though we understand they may not be the right fit for you.

In terms of packaging, we do offer gift bags as an optional extra, which allows our customers to choose whether or not they’d like to add them.

We’d really like to look into your order in more detail and see how we can help. As we don’t yet have your order information, could you please respond to our Trustpilot information request or update your review with your order number? That way we can reach out directly to assist you.

We look forward to your update!

Kind regards,
PRYA

Rated 5 out of 5 stars

Bought 3 necklaces

Bought 3 necklaces, all beautiful, great fit, reasonably priced, arrived in lovely bag for safe keeping.

13 August 2025
Unprompted review
PRYA logo

Reply from PRYA

Hi Jane,

Thank you so much for your lovely review! We’re thrilled to hear that you’re happy with your necklaces and that they arrived safely.

We appreciate your kind feedback and hope to serve you again soon!

Kind regards,
PRYA

Rated 5 out of 5 stars

Highly recommend this business..

Beautiful personalised necklace i purchased.
The quality of my necklace is beautiful.
I am sooo happy.

Adding to this is their lovely customer service, which is second to none.
I reall am impressed with their
professionalism and their email communications.
Post and packaging was super quick too!

I will support PRYA and will spread the word, and will re-order in the near future.

Thank you PRYA TEAM.

21 August 2025
Unprompted review
PRYA logo

Reply from PRYA

Hi Asiyaa,

Thank you so much for your kind review! We’re really happy to hear that you love your necklace and that it brought you happiness. 💛

It means a lot to us that you appreciated our customer service and the care we put into our communications and packaging. Your kind words truly make all the effort worthwhile.

We can’t wait to welcome you back for your next order, and we’re so grateful for your support and for spreading the word about PRYA.

Warm wishes,
PRYA

Rated 4 out of 5 stars

I had a very positive experience with…

I had a very positive experience with PRYA’s customer service. After raising concerns about their products, the matter was addressed promptly and resolved within a couple of days. I am highly satisfied with the way my concerns were handled and appreciated the professionalism and understanding shown throughout the process.

20 August 2025
Unprompted review
PRYA logo

Reply from PRYA

Hi Ketty,

Thank you so much for sharing your experience. We’re really glad we could address your concerns promptly and that you felt supported throughout the process. Your satisfaction is very important to us, and we truly appreciate your kind words about our team’s professionalism and understanding!

Kind regards,
PRYA

Rated 1 out of 5 stars

I have purchase a variety of products…

I have purchase a variety of products from prya, unfortunately three out of the 4 items have all tarnished after three months and are also very itchy at times. The chains have gone silver/metallic and the initial that came with a necklace had turned brassy. I have used other companies who offer gold plated jewellery and they have preserved perfectly after 3+ years. I won’t be using Prya again. Posting here as the website reviews appear to show an unfair representation

19 August 2025
Unprompted review
PRYA logo

Reply from PRYA

Hi Claire,

Thank you so much for letting us know about your experience.

We’re sorry to hear that it didn’t meet your expectations. Your feedback is incredibly valuable to us, and we’d really love the chance to make this right for you!

Please share your order number or email address with us, or if it’s easier, feel free to reach out to us directly at Help@PRYA.co.uk with the email subject 'Trust Pilot review FAO Ellie'. We’re here and ready to help resolve this for you as quickly as possible!

We can’t wait to hear from you and turn this around for you.

Kind regards,
PRYA

Rated 2 out of 5 stars

TARNISHES!!!!

I ordered a custom name necklace about a year ago and it tarnished, changed colour and turned my neck green. So disappointed the material underneath looks like silvery pink so god knows what it is but it went rusty and I had high hopes from this brand.

10 June 2025
Unprompted review
PRYA logo

Reply from PRYA

Hi Sasha,

Thank you so much for letting us know about your experience.

We’re sorry to hear that it didn’t meet your expectations. Your feedback is incredibly valuable to us, and we’d really love the chance to make this right for you!

Please share your order number or email address with us, or if it’s easier, feel free to reach out to us directly at Help@PRYA.co.uk with the email subject 'Trust Pilot review FAO Ellie'. We’re here and ready to help resolve this for you as quickly as possible!

We can’t wait to hear from you and turn this around for you.

Kind regards,
PRYA

UPDATE -

Hi Sasha! We are really eager to get this resolved for you however, we are yet to receive a response to our Trust Pilot information request. Please could you kindly confirm your order number, so we can reach out and get this sorted for you?

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