Protectivity Insurance Reviews 801

TrustScore 5 out of 5

4.8

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers frequently highlight the excellent pricing, noting that the insurance is very competitive and offers good value. Many people found the user experience to be quick, easy, and trouble-free, especially when setting up or renewing policies. The service is often described as clear and comprehensive, with policies explained in an understandable way, and the website is consistently praised for being user-friendly and straightforward. However, some customers were dissatisfied with the company, mentioning issues with the renewal process and a lack of support when they needed to make a claim. A few people also felt that the company's offerings did not meet their specific needs, particularly for certain types of events or activities.

What people talk about most

Price

Users describe positive interactions with price, consistently finding quotes to be quick, easy, and very... See more

User experience

Customers had positive experiences with the user experience. Many reviewers found the website and application... See more

Service

Consumers find service to be positive, highlighting its efficiency and ease of use. Many reviewers praise the... See more

Website

Reviewers mention positive feedback about the website, highlighting its ease of use and navigation. Many... See more

Subscription

Customers consistently note positive experiences with subscription renewals. Many reviewers appreciate the... See more

Based on these reviews

Rated 5 out of 5 stars

I dispise the whole concept of insurance, but needs must sometime. Protectivity Insurance has restored a little faith, it was completely trouble free. The website is excellent, bold, clear and very ea... See more

Company replied

Rated 5 out of 5 stars

I compared the prices of a few insurers that insure pet sitters. I also searched to see which insurance pet sitters were recommending. Protectivity, alongside Pet Business Insurance, were highly recom... See more

Company replied

Rated 5 out of 5 stars

I found the whole experience to be very quick and easy online and they offered the best price I could find for my business insurance. I made contact with Protectivity by email after receiving my pol... See more

Company replied

Rated 5 out of 5 stars

To date I haven't needed to claim on my insurance policy and hope I never have to. Protectivity Insurance make sure I am aware of when my policy is due to be renewed which is a comfort to me. The p... See more

Company replied


Company details


Contact info

4.8

Excellent

TrustScore 5 out of 5

801 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 83% of negative reviews

Typically replies within 48 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 4 out of 5 stars

Policy was easy to set up on line

Policy was easy to set up on line, few variables available but would have been good to be able to increase the excess and lower the cost, not had to contact them so can't report on their customer service or indeed payout response but so far happy with the Policy to cover my new dog walking venture. Few chases to post a review.. bit annoying to be honest

12 April 2026
Unprompted review
Protectivity Insurance logo

Reply from Protectivity Insurance

Thank you for your feedback. I will pass on your comments to the relevant department.

It's good to hear that you found the process easy.

Rated 5 out of 5 stars

Highly recommend

Highly recommend - easy to use and simple cover.

15 April 2026
Unprompted review
Protectivity Insurance logo

Reply from Protectivity Insurance

Thank you for your feedback! We are so glad you found the process easy and simple!

Rated 5 out of 5 stars

Easy to buy/renew.

Our purchasing experience was fine and the cost was extremely competitive. Fortunately, we have not been required to make a claim so cannot rate the success or otherwise of that experience.

15 April 2026
Unprompted review
Protectivity Insurance logo

Reply from Protectivity Insurance

Thank you for taking the time to leave a review! We are glad to hear you had a smooth experience!

Rated 5 out of 5 stars

Effective and fast guidance

I had some misunderstanding, by I received a very helpful and fast support.

15 April 2026
Unprompted review
Protectivity Insurance logo

Reply from Protectivity Insurance

Thank you for taking the time to leave a review! We are glad to hear you received the required support from our team

Rated 5 out of 5 stars

I had checked out a few sites but in…

I had checked out a few sites but in respect of the insurance that I needed your site was the best. Easy to follow and to complete the form. Cost of the insurance is very good and realistic. Very quick to do and quick to respond. Thank you.

13 April 2026
Unprompted review
Protectivity Insurance logo

Reply from Protectivity Insurance

Thank you for your kind feedback.
We’re pleased to hear that you found our site easy to use, our pricing competitive, and the process quick and efficient.

Rated 5 out of 5 stars

No stress

Site was recommended
It was absolutely amazing as easy to navigate.
Excellent rates for my insurance and documents available straight away

12 April 2026
Unprompted review
Protectivity Insurance logo

Reply from Protectivity Insurance

Thank you for your positive feedback.
We’re pleased to hear you found the site easy to use!

Rated 5 out of 5 stars

Excellent customer service a nd good…

Excellent customer service a nd good price.

14 April 2026
Unprompted review
Protectivity Insurance logo

Reply from Protectivity Insurance

Thank you for your review. We’re pleased to hear that you were happy with both our customer service and pricing. We appreciate you taking the time to share your feedback.

Rated 5 out of 5 stars

It pays to look for at other liability insurance companies to see what they can offer you …

I got a quote and the monthly payment was great and the business liability insurance cover everything I needed to continue my dog walking business..

I have been with a previous well known company for 10 years but I found another company who was cheaper and covered everything I needed to continue with my business…

10 April 2026
Unprompted review
Protectivity Insurance logo

Reply from Protectivity Insurance

Thank you for your feedback! We are glad to hear the cover gives you everything you need and you had a positive experience.

Rated 5 out of 5 stars

Workshops insurance

Easy to apply and fill the forms in, great insurance package for crafters who want to run workshops.

10 April 2026
Unprompted review
Protectivity Insurance logo

Reply from Protectivity Insurance

Thank you for your feedback. We are glad you found the process easy

Rated 5 out of 5 stars

Excellent customer service

Excellent customer service, most helpful.

9 April 2026
Unprompted review
Protectivity Insurance logo

Reply from Protectivity Insurance

Thank you for your feedback! We are glad to hear you had an excellent experience speaking to our team!

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look