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Review summary

Created with AI, based on recent reviews

Looking at 58 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the company for its excellent delivery service, noting that products arrive quickly and often ahead of schedule. Many people highlight the high quality of the products, finding them robust and effective for their intended use. The ordering process is frequently described as easy and efficient, contributing to a positive overall service experience. However, some customers also noted issues with delivery, mentioning instances where items were lost by the postal company or did not arrive within the promised timeframe, even when expedited shipping was paid for. A few people also reported that products were on back order after their purchase, leading to delays.

What people talk about most

Delivery service

Customers consistently note positive experiences with delivery services. Many reviewers praise the fast and... See more

Product

Users describe positive interactions with product. Many customers praise the great quality and competitive... See more

Order

Reviewers highlight positive aspects of order. Customers frequently praise the easy online ordering process... See more

Service

Consumers find service to be positive. Many reviewers consistently praise the efficiency and friendliness of... See more

Quality

Reviewers mention positive feedback about quality. Customers consistently praise the good quality materials... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I just wanted to say I’m very happy with your Correx floor protection product – it’s exactly what I needed. On top of that, the delivery was incredibly fast – I received it the very next day! Thank... See more

Company replied

Rated 5 out of 5 stars

Great Service. Fast delivery, well packaged, very good price on all the protection materials we ordered, courier driver was very helpful. Will use this company again.

Company replied

Rated 5 out of 5 stars

Great customer service and great product. The first delivery attempt went wrong due to DPD's incompetence, but Protecta Screen's customer service sorted out a replacement order very quickly, and all w... See more

Company replied

Rated 5 out of 5 stars

Contacted for advice, product was advised for job I needed, order and delivery process very smooth arrived on time and product well packaged. Item placed onto carpet went down easily and seems very ro... See more

Company replied


Company details

  1. Building Materials Supplier

Written by the company

Temporary protection materials suppliers in the UK - Supplying a variety of temporary floor and surface protection solutions to the construction industry.


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

285 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 28% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Fast delivery

Fast delivery, good product easy to deal with Thanks

24 June 2025
Unprompted review
Protecta Screen logo

Reply from Protecta Screen

Thank you for taking the time to leave us a review. Glad to hear you are happy with the delivery and product Anthony!

Rated 4 out of 5 stars

We made lovely curtains for all 4…

We made lovely curtains for all 4 bedrooms.

Just cut to shape and hang using gaffer tape.

19 June 2025
Unprompted review
Protecta Screen logo

Reply from Protecta Screen

Thank you for taking the time to leave a review :)

Rated 5 out of 5 stars

Prompt and questions answered quickly

Prompt and questions answered quickly. I couldn't find the cutter that was part of the order so emailed in and got a prompt response that it was taped inside the roll.

17 June 2025
Unprompted review
Protecta Screen logo

Reply from Protecta Screen

So pleased to hear you were happy with the customer service Pete, thank you for your order and for leaving a positive review for us! 🤝

Rated 5 out of 5 stars

Great service at a great price

Great service at a great price, we received everything the next day.

19 June 2025
Unprompted review
Protecta Screen logo

Reply from Protecta Screen

Great to hear you were happy with the price and product Martin, thank you for your order and for leaving a review for us! 🤝

Rated 5 out of 5 stars

Delivered promptly

Delivered promptly, happy with the protection the screens offer for our lvt flooring with building work ongoing. Customer service is good. Would recommend

18 June 2025
Unprompted review
Protecta Screen logo

Reply from Protecta Screen

Thank you so much for taking the time to leave a positive review Keith! We are happy to hear you were very pleased with the product and service.

Rated 5 out of 5 stars

easy ordering online

easy ordering online, delivered when said it would be.
Great. Will order again when required.

17 June 2025
Unprompted review
Protecta Screen logo

Reply from Protecta Screen

Thank you for taking the time to leave a review Jan. Glad to hear you are happy with the the service!

Rated 5 out of 5 stars

Stair protectors

Easy order process, delivery was quick and on time. Product works as expected

2 June 2025
Unprompted review
Protecta Screen logo

Reply from Protecta Screen

Thank you for taking the time to leave a review. Glad to hear you are happy with the the service!

Rated 5 out of 5 stars

Easy Easy and quick delivery

Their website was easy to order from and quick delivery too. All smooth sailing

10 June 2025
Unprompted review
Protecta Screen logo

Reply from Protecta Screen

Thank you for taking the time to leave a review Alka. Glad to hear you are happy with the website and delivery!

Rated 5 out of 5 stars

Protecta Screen

The delivery service was one day which is exceptional. The goods were in good order and appropriate as discribed.

9 June 2025
Unprompted review
Protecta Screen logo

Reply from Protecta Screen

Thank you for taking the time to leave a positive review Patrick. We are glad to hear you were very happy with the product and delivery service.

Rated 5 out of 5 stars

Protectascreen success.

Product arrived as predicted.
We have no side entry to our back garden and planned a new patio so we chose protectascreen to protect a wooden parquet floor from heavy traffic. We chose 4mm for this reason.
It worked a treat with no damage at all,easy to put down and well worth it

3 June 2025
Unprompted review
Protecta Screen logo

Reply from Protecta Screen

Thank you for taking the time to leave a positive review! We are happy to hear you were very pleased with the product.

Rated 2 out of 5 stars

Not responding floor proctor email on time

Not responding email on time. Paid over night deliver and did not come. NO PHONE TO CONTACT. I email them to call me as it was urgent gave them my number but they will not call what a company

2 June 2025
Unprompted review
Protecta Screen logo

Reply from Protecta Screen

Thank you for leaving a review Mahesh. I'm sorry to hear you were not happy with the service. As explained to you via email, you placed your order at 5:44pm which is after our 3pm cut off on the Thursday so your order was not despatched until the Friday. We unfortunately do not deliver on the weekend so your order arrived Monday. This is stated on our website so I am very sorry for any confusion caused. Your emails were responded to within half an hour of us being in the office Monday morning. As we are not open weekends so could not reply during these times.

Rated 5 out of 5 stars

I just wanted to say I’m very happy…

I just wanted to say I’m very happy with your Correx floor protection product – it’s exactly what I needed. On top of that, the delivery was incredibly fast – I received it the very next day!

Thanks again for the great service.

19 May 2025
Unprompted review
Protecta Screen logo

Reply from Protecta Screen

Thank you for taking the time to leave a positive and kind review Piotr. We are happy to hear you were pleased with the product and delivery. Hope to have you as a customer again soon!

Rated 5 out of 5 stars

Speedy delivery and easy ordering of…

Speedy delivery and easy ordering of all materials on the website
Will definitely use again

12 May 2025
Unprompted review
Protecta Screen logo

Reply from Protecta Screen

Thank you for taking the time to leave a positive review Justin. We are happy to hear you were pleased with the product and delivery and will be using us again :)

Rated 5 out of 5 stars

the next day delivery was perfect- the…

the next day delivery was perfect- the product is exactly as described and needed. thank you!

18 April 2025
Unprompted review
Protecta Screen logo

Reply from Protecta Screen

Thank you for taking the time to write a positive review Jo :) We hope to have your custom again soon!

Rated 5 out of 5 stars

Good Service

My order came in 2 drops but they handled my enquiry well and everything was delivered. THX

22 April 2025
Unprompted review
Protecta Screen logo

Reply from Protecta Screen

Thank you for taking the time to leave a positive review Tony! Happy to hear the customer service was great too :)

Rated 4 out of 5 stars

Happy with the product

Happy with the product, delivered on time, decent customer service. Not a great deal more you can ask for.

2 April 2025
Unprompted review
Protecta Screen logo

Reply from Protecta Screen

Thank you for taking the time to leave a positive review Michael!

Rated 5 out of 5 stars

I bought the polythene to cover my lawn…

I bought the polythene to cover my lawn (after sowing some seeds) as the overnight temperatures (at the moment) are not optimum for them to germinate.

Once secured over the lawn, I puncture the polythene with mulitple holes to aid ventilation (and allow rainfall to get through). The polythene acts like a virtual greenhouse, keeping the soil temperature higher, speeding up germination of the grass seeds.

28 March 2025
Unprompted review
Protecta Screen logo

Reply from Protecta Screen

Thank you for your kind review, we're pleased to hear you are happy with the product.👍

Rated 5 out of 5 stars

Happy with this product tried to get…

Happy with this product tried to get this at my normal merchants I use and they were no where near the price I got from your company will be using your company again

24 March 2025
Unprompted review
Protecta Screen logo

Reply from Protecta Screen

We're delighted to hear that you were happy with the price, we hope to see you back soon! 👌

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