ProtectaPet Ltd Reviews 2,025

TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Considering 230 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the product quality, highlighting its effectiveness in providing a safe outdoor space for their pets. Many appreciate the professionalism, helpfulness, and efficiency of the staff, from initial inquiries to the installation process. The service is frequently described as excellent, with people noting the attention to detail and the smooth user experience. However, some customers were dissatisfied with the installation, mentioning issues like uneven netting, insufficient parts, or damage to their property. A few people also felt that the product was not effective for their cats, particularly for larger or more agile breeds, as their pets were still able to escape.

What people talk about most

Product

Clients share positive opinions on product, highlighting its good quality and effectiveness in keeping cats... See more

Staff

Reviewers highlight positive aspects of staff. Customers consistently praise the team's professionalism,... See more

Quality

People report positive experiences with quality. Many customers praise the high quality of the products,... See more

Service

Users describe positive interactions with service, highlighting the helpfulness, efficiency, and... See more

User experience

Customers consistently note positive experiences with user experience. Many reviewers praise the friendly,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Highly recommended..! From 1st tentative enquiry! After escaped cat..!.. To lovly Jacquie ..very freindly.& helpful. Keep.me informed...with tree advice.!,. Through .to completion of installati... See more

Company replied

Rated 5 out of 5 stars

From start to finish had excellent experience. Planning. Estimate of cost. Installation guys were fabulous. I LOVE my ProtectaPet secure fencing. I know my little rescue cat is safe! Which is what I... See more

Company replied

Rated 5 out of 5 stars

ProtectaPet is absolutely fantastic! Our two indoor rescue cats can now safely enjoy the garden with us, and they absolutely love it. It’s completely transformed how we use our outdoor space, we... See more

Company replied

Rated 5 out of 5 stars

We decided to go with ProtectaPet and upon the first visit they couldn’t complete the installation because of a tree that we hadn’t cut back. Not there fault! They discussed all the aspects that need... See more

Company replied


Company details

  1. Pet Supply Store
  2. Fence Contractor
  3. Fence Supply Store
  4. Garden
  5. Landscaper
  6. Pet Store

Written by the company

Our team of dedicated cat lovers are here to create 'habinatural' safe outdoor territories for your cats, enabling them to exhibit their natural wild behaviours and providing you with total peace of mind. Bestowed the King's Award for Innovation and International Cat Care's prestigious 'Cat Friendly' Award for preventative feline care, join the revolution in preventative cat care. Choose safe outdoor access for your cat.


Contact info

4.8

Excellent

TrustScore 5 out of 5

2K reviews

5-star
4-star
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1-star

Replied to 100% of negative reviews

Typically replies within 1 week

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Rated 5 out of 5 stars

We had Marcus fit ours in he was…

We had Marcus fit ours in he was brilliant from start to finish loved the cats especially Teddy , it looks amazing and so nice to see them play without leads .
Thank you so much for everything tasha

12 August 2025
Unprompted review
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Reply from ProtectaPet Ltd

Thank you so much for the review! It's great to read Teddy is off the lead and playing in the garden in the safety of ProtectaPet with total freedom. So glad Marcus made an impression, and we wish you both all the best.

Rated 5 out of 5 stars

I am so pleased with my new fencing

I am so pleased with my new fencing. I was always anxious when going in the garden in case one of the cats slipped out, and it’s such a wonderful feeling to now be able to sit out in the garden with my cats, watching them play and sunbathe and not be worried that they may escape. (One of 3 jumped half way up the fence but quickly gave up - that’s been the only attempt)
Everybody involved in the process was great; Aaron phoned me to discuss options and arranged a quote, and the fitting was done about a week later. It took about 4 hours to install and the men were able to make adjustments around my garden bar to make sure everything was secure.
I can’t explain the feeling I have sitting in my egg chair in the sun with no worries and a cat on my lap 😸 thank you, ProtectaPet

11 August 2025
Unprompted review
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Reply from ProtectaPet Ltd

Thank you for the wonderful review. Aaron, and the whole team are delighted to read this. We understand how anxious it can be to transition with ProtectaPet, and it's great to hear you now have total peace of mind for your 3 cats. We hope you enjoy sitting in your egg chair in the sun all summer long. All the best.

Rated 5 out of 5 stars

Excellent service from start to finish!

Excellent service from start to finish!
Attention to detail & a professional installation
All of the team were great in all of the departments
Craig did the estimate & was helpful & knowledgeable
The installation team Tom & Sam did an excellent job
I did want a couple of items altered which was dealt with in a timely manner & Colin the MD took the time to call me & discuss the alterations & agree a return visit & they returned & made the adjustments
The finished garden area is better than we envisaged
5 *****Stars definitely deserved!!

27 June 2025
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Reply from ProtectaPet Ltd

Thank you so much, Graham, for the amazing 5-star review. The whole team are thrilled to see we have exceeded expectations and we hope the cats are enjoying the outdoors in the safety of ProtectaPet. Wishing you all the best.

Rated 3 out of 5 stars

Worked well for about 3 weeks until...

My fat Ragdoll cat ended up climbing over the protective fence...

Also the product is really unclear about how many elements you will need for what, we ended up buying less than we needed and then had to place another order.

6 August 2025
Unprompted review
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Reply from ProtectaPet Ltd

Hello. Sorry to hear this. We have a dedicated team who can look at your garden and advise everything you'll need to fully secure the garden. We'd be more than happy to assist. Please email info@protectapet.com

Rated 5 out of 5 stars

worth every penny

arrived on one of the hottest days of the year, did it all before lunch, very impressed, wesley is currently looking for an escape plan, thankfully kittens to small to consider escaping, made a great job, even with my crappy fence panels, i would highly recommend

23 June 2025
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Reply from ProtectaPet Ltd

Thank you so much for the recommendation and review. We're so pleased to see Wesley hasn't beaten the system and the kittens are enjoying the outdoors. Wishing you all the best.

Rated 5 out of 5 stars

Excellent quality work undertaken

Excellent quality work undertaken

20 June 2025
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Reply from ProtectaPet Ltd

Thank you for the great feedback. So pleased you found the our services to be high quality, along with the product. We hope you and the cat(s) enjoy ProtectaPet for many years!

Rated 5 out of 5 stars

Quick clean work

Quick, clean and efficient product, our cat Moosexloves his new enclosure!!!

17 June 2025
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Reply from ProtectaPet Ltd

Thank you for the lovely review. So please Moose loves the ProtectaPet Enclosures. Wishing you all the best. :)

Rated 5 out of 5 stars

Georgie's catio

Very impressed with the design and quality of my catio and also the installation process - making slight adjustments here and there to deliver an excellent product. My cat, Georgie and I love our catio 🥰

17 June 2025
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Reply from ProtectaPet Ltd

Thank you for the amazing feedback. We're so pleased Georgie loves the catio, and you found the quality to exceed expectations. It's also great to hear you found the installation process impressive. Wishing you all the best. :)

Rated 5 out of 5 stars

Quality product. Safe Cats.

A trustful delivery and a quality product, my Cats are now happy in the garden but protected from the outside.

17 June 2025
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Reply from ProtectaPet Ltd

Thank you for leaving us a review! It's great to hear you love the products and the cats are happy in the gardens. Wishing you all the best.

Rated 5 out of 5 stars

Excellent customer service

From the word go, the staff at ProtectaPet were very helpful and communication was excellent. The sales process was very straightforward and payment can be made in instalments. The catio is not a cheap option, but it is well worth the cost to keep my cats safe.

11 June 2025
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Reply from ProtectaPet Ltd

Thank you for your kind words! We're so pleased to hear you felt supported throughout the process and that communication was clear. It's great to know you feel the investment was worth it—your cats’ safety and peace of mind are exactly what we aim to provide. Wishing you and your feline companions many happy and secure days in your new catio! 🐾

Rated 5 out of 5 stars

Excellent service -again!

This is the second time we have dealt with ProtectaPet & both were brillant experiences (10years apart!)
Personal & individual quotes and service meant that the product was installed to the highest quality and has given us a product that will do an amazing job for years to come ! The cats are happy-I'm happy!!

13 June 2025
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Reply from ProtectaPet Ltd

Thank you so much for coming back to us after all these years—it truly means a lot! We're so glad both experiences lived up to your expectations and that your cats (and you!) are happy with the result. Here's to many more safe and peaceful years for your feline family! 🐱✨

Rated 5 out of 5 stars

Time for a little tweaking

We have had a Protectapet enclosure for our boys, Milo and Sebastian, for four years and they love it. However because of new builds next door, neighbourhood cats were encroaching into the enclosure via the shed roof - a problem not previously identified. The boys were really not happy so back to Protectapet we went. Within two weeks the shed roof is now protected by Protectapet fencing, neighbourhood cats can no longer get in and the boys are happy again.
Thank you to Warren who returned to fit this tweak, having erected the original fencing. The boys’ peace of mind and safety is of paramount importance to us and your fencing, Protectapet, certainly provides that.
Thank you from Milo and Sebastian

21 July 2025
Unprompted review
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Reply from ProtectaPet Ltd

Thank you so much for your lovely and thoughtful review. We're so glad to hear that Milo and Sebastian are feeling safe and happy again—that’s exactly what we’re here for. It means a lot that you came back to us when things changed, and we're thrilled Warren could help make things right again. Please give Milo and Sebastian some chin scratches from us—they clearly have the best humans looking out for them! 🐾

Rated 5 out of 5 stars

Good quality product and by far the…

Good quality product and by far the most aesthetically pleasing catio on the market. I was one of the first purchasers of this new design and whilst we did have a few difficulties due to lack of clarity of instructions and rough finishes on some of the parts, I am delighted with the final result and Protectapet were keen to take on the feedback and rectify the issues we encountered, to further improve others experience. Highly recommend. The parts are also very good quality.

4 June 2025
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Reply from ProtectaPet Ltd

Thank you for the feedback and for leaving us a 5-star review. We would be delighted to hear your thoughts to improve - please email info@protectapet.com.

The main thing is you're happy, and the cats are presumably happy too! It's great to hear found the finished result aesthetically pleasing, and you would highly recommend us. Warm regards, the ProtectaPet team.

Rated 5 out of 5 stars

Amazing company

My cats were outdoor cats for almost 8 years until we moved recently. We knew that keeping them in forever wasn’t an option.
Having several options open to us, we decided that having a cat enclosure using the fencing system was the most suitable.
ProtectaPet was the only company that stood out and were helpful from start to finish! Both the installers, Phil and Tom were friendly, helpful, knowledgable and efficient.
Having the cats outside in a secure and safe environment has given us piece of mind and comfort. Seeing Humbug and Aero feel the wind and grass after 4 months was quite emotional. I can’t thank you enough!
I’ve had many people say that they wouldn’t have spent this amount of money on their pets, however my cats are part of my family and they deserve this! Their safety and happiness is priceless!
Thank you again
Shamin, Humbug, Aero and family x

21 July 2025
Unprompted review
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Reply from ProtectaPet Ltd

Wow! Thank you so much for sharing your experience with ProtectaPet and for giving us one of the best reviews, ever!! It's amazing to read your emotional response to the cats enjoying the outdoors again. We know exactly how this feels. Phil, Tom and the whole team and thrilled to read this - what a great start to the day!!

Wishing Shamin, Humbug, Aero and family many happy years together in the great but safe outdoors! :)

Rated 5 out of 5 stars

Excellence bar none.

I first used Protectapet 15 years ago so when we needed something even more secure, naturally we turned to them again. They have built us a huge Catio, complete with shelves. Our cat is now happy and safe. I wouldn't hesitate to recommend Protectapet. Truly a professional and caring company.

10 June 2025
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Reply from ProtectaPet Ltd

Thank you for the excellent review and for choosing ProtectaPet again! So please, your cats are happy and safe, and the recommendation is much appreciated. We wish you and the cats many more happy years together.

Rated 5 out of 5 stars

Erected well, loved by the cats

Erected well, and the cats live in it now, and they’re so much happier.

10 June 2025
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Reply from ProtectaPet Ltd

Thank you for the 5-star review! We're pleased to hear the cats are enjoying ProtectaPet and being outdoors! Wishing you all the best.

Rated 5 out of 5 stars

We have two young Siamese sisters and…

We have two young Siamese sisters and after a couple of very stressful months of allowing them to roam our estate, we decided to invest in cat proofing the garden for their safety and our peace of mind.
I can honestly say it’s been life changing. Rob worked solidly for almost 9 hours in the scorching heat, explained what he was doing and made modifications to the original plan, which suited our garden a lot better. We now leave our back door open when we go out, knowing the cats are safe and sound in the garden. The quality of the equipment, customer service and workmanship is second to none. We are so glad we did this, it’s expensive but it’s worth every penny.

11 July 2025
Unprompted review
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Reply from ProtectaPet Ltd

Wow! Thank you for the amazing review. It's great to see it's been life-changing for you and your Siamese sisters. Rob will be delighted to read this, as will the rest of the ProtectaPet team. Wishing you and the cats many happy years together in the great outdoors! :)

Rated 5 out of 5 stars

Secoundone

We had a couple of problems but you sorted them out quickly.
Cat enjoys both of her catio's going from one to the other .

6 June 2025
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Reply from ProtectaPet Ltd

Glad we were able to find the right solution for you and thank you for leaving us a five star review. Great to see the cats love being in their catio. Wishing you all the best.

Rated 5 out of 5 stars

Great service

Great service, fast delivery. Just what i needed to cat proof my garden.
Thank you.

6 June 2025
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Reply from ProtectaPet Ltd

Thank you for the great review!! Thrilled to see your garden is now cat-proof, and found our services and delivery to exceed expectations. All the best.

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