Prospa Reviews 7,834

TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Looking at 194 reviews, reviewers overwhelmingly had a great experience with this company, often describing the staff as professional, approachable, and genuinely caring about their customers' needs. The service is consistently praised for being fast, transparent, and stress-free, with many highlighting the efficiency of the approval and funding process. Customers appreciate the quick response times and clear communication, which makes the overall user experience smooth and easy to understand. However, some customers also noted issues with customer service, mentioning that communication was unhelpful or that they experienced delays in resolving simple issues. A few other people also felt that the company lacked loyalty to long-term customers, despite years of consistent business.

What people talk about most

Staff

Users describe positive interactions with staff, consistently highlighting their helpfulness,... See more

Service

Consumers find service to be positive, with many expressing high satisfaction with the professional support... See more

User experience

Clients share positive opinions on user experience, consistently describing the process as quick, efficient,... See more

Customer service

Customers consistently note positive experiences with customer service, highlighting excellent, professional,... See more

Response time

Reviewers highlight positive aspects of response time, with many praising the quick turnaround and fast... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Prospa has been an absolute game-changer for my business. The entire process — from application to funding — was fast, transparent, and stress-free. Their team took the time to understand my needs and... See more

Company replied

Rated 5 out of 5 stars

I had a great experience with Prospa. Both the initial loan and the top-up process were smooth, quick, and flexible. Approval was fast, documentation was minimal, and funds were released promptly. Th... See more

Company replied

Rated 5 out of 5 stars

I had enquired about a loan for my small business, and to be honest, I didn't think I would have a chance. I enquired on the Monday and by mid-morning on Tuesday, Grace contacted me to confirm some... See more

Company replied

Rated 5 out of 5 stars

The whole process from start to finish was very quick and efficient. Once I had approval, I received great support to get setup on the app and was able to transfer money immediately.

Company replied


Company details

  1. Non-Bank Financial Service
  2. Alternative Financial Service
  3. Financial Consultant

Written by the company

Prospa is on a mission to make financial management simpler for small businesses like yours. Make business happen with lending products and a simple transaction account designed for what your business needs. Accessing the funds you need should be easy, so with Prospa there’s no lengthy application process and funding is possible in just hours. We get to know you so we can provide a solution that’s right for your business. Manage your Prospa Business Account and funding products anytime, anywhere it suits you via the Prospa App or Online. Apply for funding of amounts between $2000 and $500,000, with repayments that work with your cashflow. Join thousands of small businesses who’ve made business happen with the support of Australia's #1 online lender to small business.

Business loans made easy.

Written by the company


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

8K reviews

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Rated 5 out of 5 stars

They were professional and very…

They were professional and very friendly in helping me in getting a line of credit. Answered all my questions and made it easy to apply. Im very happy with the whole process. Can’t fault anything.

8 October 2025
Unprompted review
Prospa logo

Reply from Prospa

We're happy to hear that you had a positive experience and found our team professional and friendly. We appreciate you taking the time to share your feedback and are glad the process was easy for you. Thanks for choosing Prospa!

Rated 5 out of 5 stars

Couldn’t be happier!!!!

Every step of the way accomodating to my business needs,
Couldn’t be happier

3 October 2025
Unprompted review
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Reply from Prospa

We're happy to hear that we were able to meet your business needs, Dan! Thank you for sharing your positive experience with us.
Kind regards, team @ Prospa

Rated 5 out of 5 stars

Everything was a breeze

Everything was a breeze

1 October 2025
Unprompted review
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Reply from Prospa

Hi Michael, we're happy to hear that your experience was so easy. Thank you for your positive feedback; we appreciate it.

Rated 5 out of 5 stars

Great concept and delivery of a product…

Great concept and delivery of a product that helps small business.
Staff were fast acting, helpful and professional.

2 October 2025
Unprompted review
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Reply from Prospa

Hi Luke, thanks for your review and we're happy to hear that our product helps small businesses! We appreciate your positive feedback regarding our staff's helpful and professional service.

Rated 5 out of 5 stars

Professional quick to act!

Team at Prospa where very easy to deal with, professional and seem to understand my situation very good!

My finance got approved and pretty much 48 hours. I was very surprised how quick the whole service was.

This is gonna be a massive game changer to my business and I’m very thankful for it.

1 October 2025
Unprompted review
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Reply from Prospa

Thanks for the awesome review!
We work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you.
Team @ Prospa

Rated 5 out of 5 stars

A Honest Business Lender!

Quick result. Admittedly, it's not the cheapest product out there - but! Prospa are super upfront about explaining all the terms and not hiding behind creative calculation methods. Honesty goes a long way to ensure confidence. They also offer very fair early repayment terms.

30 September 2025
Unprompted review
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Reply from Prospa

We're happy to hear that you found our services helpful and fast. We appreciate your recognition of our transparent approach and fair early repayment options, as we aim to build trust and confidence. Thanks for your review and for choosing Prospa!

Rated 5 out of 5 stars

Quick and efficient

quick, efficient and really made the whole process easy for me in a difficult time

29 September 2025
Unprompted review
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Reply from Prospa

Hi Michelle, thanks for your amazing feedback.
We love delivering on our promises and are committed to providing a fast and transparent customer experience.
Thank you for choosing Prospa! Team @ Prospa

Rated 5 out of 5 stars

Fast! Same day approval and funding.

Very good experience with Prospa. Friendly, fast and simple service. I've used them 3 times over the last couple of years for my business finance needs and it has always been an easy and straight forward process. Highly recommended to anyone needing finance quickly.

29 September 2025
Unprompted review
Prospa logo

Reply from Prospa

Hi Jose, we're happy to hear that you had a very good experience with our friendly, fast, and simple service. We appreciate you choosing us multiple times for your business finance needs, and we thank you for your recommendation.
Kind regards, team @ Prospa

Rated 5 out of 5 stars

Excellent experience

Excellent experience. Professional, quick and very responsive to our needs - highly recommend their services.

29 September 2025
Unprompted review
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Reply from Prospa

Hi Susie, thanks for your feedback! We love delivering on our promises and are committed to providing a fast and transparent customer experience.

Rated 5 out of 5 stars

We had a very good experience dealing…

We had a very good experience dealing with Saxon, he went through and explained all the documents and then went over all the questions we had, so we clearly understood everything.

29 September 2025
Unprompted review
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Reply from Prospa

Hi Joanne, thank you so much for your kind words.
We really appreciate you taking the time out to share your experience with us—and we agree, Saxon is truly a gem to have on our team!
We count ourselves lucky for customers like you. We look forward to working with you again in the future!

Rated 5 out of 5 stars

Great experience

Grace made the whole experience from start to finish seamless. I would definitely recommend Prospa.

16 September 2025
Unprompted review
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Reply from Prospa

Hi Yvonne, thank you for your positive comments.
We agree, Grace is truly a gem to have on our team!
We count ourselves lucky for customers like you. We look forward to working with you again in the future!
Kind regards, team @ Prospa

Rated 5 out of 5 stars

Great service

very quick response and processing. great communication with clear and easy to follow processes. very polite and efficient staff.
I will definitely use again.

26 September 2025
Unprompted review
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Reply from Prospa

Hi Shane, we appreciate your feedback! We love delivering on our promises and are committed to providing a fast and transparent customer experience. Kind regards, team @ Prospa

Rated 5 out of 5 stars

Straightforward application process and…

Straightforward application process and fast turnaround

23 September 2025
Unprompted review
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Reply from Prospa

Hi Jo, we're happy to hear that the application process was straightforward and fast for you. Thank you for your feedback!

Rated 1 out of 5 stars

Prospa randomly drained $1,500 from my account

I’ve been with Prospa for 5 years and never missed a repayment. Since June 2025, my account has been wrongly flagged as overdue even though payments are up to date. On top of that, Prospa has taken random extra debits from my business account — ranging from $95 to over $1,500 — without any notice or explanation. For a small business, this kind of behaviour creates huge cash flow stress and makes them a risky choice for funding.

25 September 2025
Unprompted review
Prospa logo

Reply from Prospa

We sincerely apologise for the errors you encountered in your recent experiences with us. As a loyal customer for the past five years, we want to assure you that your experiences with unexplained debits and incorrect fees do not reflect the standards we strive to uphold, nor the outcomes we aim to achieve for small business owners.
We understand that effective cash flow management is essential for any successful business, and consistent, transparent financial operations are particularly crucial for managing the impacts of daily operations.
To address the issues you've faced, our team has waived the incorrect penalties, ensuring your account is in good standing. We are also investigating the matter to prevent similar occurrences in the future and to ensure that your account accurately reflects your repayment history.
We appreciate your patience and feedback, as it helps us improve and better support businesses like yours.
Thanks, team @ Prospa

Rated 5 out of 5 stars

Prospa has been an absolute game…



Prospa has been an absolute game changer for my business, Evolution Painting Decorating & Maintenance Pty Ltd. From start to finish, the process was quick, simple, and transparent. The team was extremely professional and supportive, always available to answer questions and guide me through.

What impressed me most was the speed of approval and funding – it allowed me to keep projects moving without any delays. The flexibility of their finance solutions really shows that they understand the challenges and needs of small businesses.

I highly recommend Prospa to any business owner looking for reliable, trustworthy, and efficient financial support. Couldn’t be happier with the experience.

24 September 2025
Unprompted review
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Reply from Prospa

Hi Kawa, we're happy to hear that our services have been a game changer for your business. It's great to know the quick, simple, and transparent process, along with our supportive team, met your needs. We appreciate you recommending us for reliable and efficient financial support. Thanks for choosing Prospa!

Rated 5 out of 5 stars

Prompt and efficient service

Prompt and efficient service made the process simple with our desired outcomes

23 September 2025
Unprompted review
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Reply from Prospa

Hi Mere, thank you so much for your kind words.
We really appreciate you taking the time out to share your experience with us. We love delivering on our promises and are committed to providing a fast and transparent customer experience. Thank you, team @ Prospa

Rated 5 out of 5 stars

Prospa helping us to continue to prosper

The team at Prospa were excellent. Great communication, easy to deal with and efficient service.

23 September 2025
Unprompted review
Prospa logo

Reply from Prospa

Thanks for your amazing feedback, Tracey!
We work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you.
Kind regards, team @ Prospa

Rated 5 out of 5 stars

I recently took Loan out with Prospa

I recently took Loan out with Prospa
I rang to get information for in the future
I spoke to Arthur LocK
Who gave me very good information Arthur
Was very helpful and knowledgeable
Arthur was very professional. It’s always good when you deal with someone that cares about their job and their customers.
Therefore, if I ever need any more funding, I will contact Arthur or Prospa

19 September 2025
Unprompted review
Prospa logo

Reply from Prospa

Hi Shane, we're happy to hear that you had a positive experience and found Arthur to be helpful and knowledgeable. We appreciate you taking the time to share your feedback and will keep it in mind as we move forward.
Kind regards, team @ Prospa

Rated 5 out of 5 stars

Easy process and fast approved.

Easy process and fast approved.
Everything was very well organised.

17 September 2025
Unprompted review
Prospa logo

Reply from Prospa

Hi Seung, we really appreciate your feedback!
We love delivering on our promises and are committed to providing a fast and transparent customer experience.
Kind regards, team @ Prospa

Rated 5 out of 5 stars

It was such a simple and easy process

It was such a simple and easy process, very friendly and such a quick outcome. I would highly recommend Prospa!

17 September 2025
Unprompted review
Prospa logo

Reply from Prospa

Hi Nicki, we're happy to hear that you found the process simple and easy, with a quick outcome. We appreciate your recommendation of our services! Thanks for choosing Prospa!

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