PropShopTrader Reviews 527

TrustScore 4 out of 5

4.0

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Review summary

Created with AI, based on recent reviews

Looking at 544 reviews, reviewers had a great experience with this company. Customers consistently praise the staff for their helpfulness and positive attitude, making interactions pleasant and productive. Customer service is frequently highlighted as exceptional, with many people appreciating the personalized, understanding approach. The service provided is often described as excellent, with consumers noting the efficiency and ease of their overall experience. Reviewers are particularly impressed with the quick response times and the smooth user experience. However, some people mentioned issues with the new payment model, finding it less appealing and more difficult to achieve payouts due to new benchmarks and extended timelines. A few other people also felt that the company's practices regarding payouts and account management were unsatisfactory, leading to concerns about investments and expectations.

What people talk about most

Staff

Customers consistently note positive experiences with staff, highlighting their responsiveness,... See more

Customer service

Customers had positive experiences with customer service, highlighting the team's exceptional helpfulness and... See more

Response time

Users describe positive interactions with response time, frequently praising the quick and thorough responses... See more

Payment

Consumers find payment to be ambiguous, with many reporting that the company changed payout rules... See more

Service

Reviewers highlight ambiguous aspects of service, with some customers praising the professional, helpful, and... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Propshop gave me my refund as unexpected by many traders. Propshop started off good. Soon a lot of rule changes happened that a lot of people didn't agree with. Now we are at a point where propshop is... See more

Rated 4 out of 5 stars

Eman, from the Support Team, has helped clarify a rule for me and has been attentive to the issues I have been experiencing with the platform.

Rated 5 out of 5 stars

This prop firm isn't for someone trying to get to payout soon. It's grinding for a quarter and rewarding your discipline with real scaling. They are pretty much disclosing everything so there's no amb... See more

Rated 5 out of 5 stars

I live PST! Had an issue with getting the DOM (also known as the price ladder) to accept Level 2 data because I am primarily an order flow trader using the DOM to execute my strategies. Steven answe... See more

Company replied


Company details

  1. Investment Service
  2. Alternative Financial Service

Written by the company

PropShopTrader is a proprietary trading firm built to develop traders into real, scalable proprietary capital across multiple asset classes. We operate a structured progression model that allows traders to prove consistency in simulated environments before advancing into live corporate trading. Our approach prioritizes long-term development, disciplined risk management, and professional standards over short-term payouts or repeated resets. With proprietary technology, education, and infrastructure, PropShopTrader supports traders as they grow within a single firm across expanding markets.


Contact info

4.0

Great

TrustScore 4 out of 5

527 reviews

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Replied to 3% of negative reviews

Typically replies within 48 hours

How this company uses Trustpilot

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Rated 5 out of 5 stars

Five stars ⭐️

Five stars ⭐️

I needed some assistance understanding the new program rules and how they affected my current accounts. Brian did a great job explaining everything step by step in a clear and patient way, which made it easy for me to understand the new goals and what I need to focus on moving forward. Really appreciate the support and professionalism.

4 February 2026
Unprompted review
Rated 5 out of 5 stars

Yesterday I made a mistake while…

Yesterday I made a mistake while trading and broke a golden rule. I appealed the decision and explained what happened. Compliance was veery reasonable and removed the flags on both accounts. Thank you Propshop

3 February 2026
Unprompted review
Rated 5 out of 5 stars

great customer support

I recently started using the Propshoptrader and what is most amazing besides the good and affordable prop accounts is the Customer Support. Brian from customer service is always an awesome person to deal with, there has been multiple times I had questions regarding to the prop firm or trading the accounts and he has always went above and beyond to help me with any issues or question. Very fast and detailed customer service

2 February 2026
Unprompted review
Rated 5 out of 5 stars

Prop Firm Overhaul Coming To PropShopTrader

Sean Kozak, CEO of PropShopTrader (PST) announced on 1/31/26 that prop firms as we know it today will be changing in a major way for the better. Here is a quick list of upcoming changes:
* PST wants to (really) partner with traders for their consistency potential and make them real account funded traders.
* PST will pay sign-on bonuses to traders who pass their consistency tests.
* PST Consistency tests are made up of benchmarks where a trader needs to make a nominal profit amount per day for 5 days. And continue to do so for 5 times. He/she will then be evaluated within the next 3 benchmarks to become funded to a real account.
* PST is going to be the first prop firm to offer equities as a tradable asset.
PST will also offer education to show traders how to trade equities with strategies with a high success rate.
* PST will offer resets not only for a blown account but also a reset for the account's drawdown so a trader does not have to start from ground zero.
* PST will offer mobile, desktop and phone apps for trading including their built-in trade copier that is lightweight and minimizes the latency and copy errors that other copiers suffer from.
* PST will be the first prop firm to offer futures, equities and CFD's (forex trading) and will be compliant with SEC rules. Other prop firms will have to undergo a major paradigm shift if they even want to compete.
* PST will begin trading equities the week of Feb 1. CFD's will come later.
* PST is not only saying they want to partner with traders they are doing something about it. Other Prop firms seem to only want traders to live in the 'simulated' environment to collect their account fees.
* If you are thinking about joining a prop firm, why not PST? They will become the leader in this industry and they are very fair.
* Thank you Sean Kozak and your support team for building this exciting prop form.
* For readers of this evaluation, I personally am not getting any royalties or payments of any kind for this review. The opinions here are my own.

1 February 2026
Unprompted review
Rated 1 out of 5 stars

Do not believe what Prop Shop Trader are Promoting

Do not believe what they say about resets I had 3 accounts fail due to bad algo trading that took 3 accounts out in less the 30 min. Also the multiple account when trading one account at a time also automatically place the next PST account in line to be traded on the same Chart. As soon as the first account failed the next account automatically became the trading account without my choice. so If you walk away and the one account you were trading fails it could take out all accounts one at a time. Also trade copier was NOT on. Also the reset promises is misleading. I tried to reset the three accounts and was told that the access drawdown made the account not eligible for reset.

29 January 2026
Unprompted review
Rated 5 out of 5 stars

The extra mile

Santiago, Eman and Brian seamlessly handled my (self inflicted) KYC issue! Even answering me far after hours and going the extra mile to clarify the issue while offering a solution. Once again, exceptional and appreciated work by the PST support team!

30 January 2026
Unprompted review
Rated 5 out of 5 stars

An Honest Review

Hi everybody!

I never leave reviews for anything. I own 2 small businesses in Gilbert, AZ and I don't like reviews, either positive or negative. If I could, I would delete my Google Business accounts for both businesses but unfortunately, they are a necessary evil. I don't know 1 specific business trade, I just know how to run businesses and have been buying, revamping and selling businesses for 30+ years. I tell you this because it is necessary to understand my background in order to understand my review of PST. PST deserves my time to write this and it's an honest & detailed review.

While I was initially not pleased with having my Warrior accounts cancelled, I decided to look at what was happening. I read all the 1* reviews (Novices/gambling addicts in my opinion) and then I reviewed all of PST's rule changes (Effective 2/2/26).

1st, they create consistency with their rules/benchmarks. Many prop traders like the cheap resets and being paid in Sim. I guess that's a way to approach trading, but it's not very sustainable in the long run. I'm sure those Prop Shops will ultimately reach their demise for many reasons. They are creating and/or attracting gamblers who want a dopamine rush and a quick payout! They don't care about creating a successful & profitable trader. Stop trading and just head straight to your nearest Indian casino.

2nd, the help they provide is fantastic. Customer service, Discord community & tools to assist with trading. All top notch.

3rd, the trading room is phenomenal. Props to Jeff for his consistent approach to trading. It's the same every single day. This allows you to learn a specific strategy and stick with it. It doesn't take complex trades to make money.

4th, they are constantly looking to improve. Just because some people don't like change and post their grievances because nobody else in their life listens to them, doesn't mean the changes aren't for the general benefit.

The people complaining about 5 days of ridiculously low profitable trading days to achieve a benchmark, having to achieve 6-8 benchmarks to go to live and not getting payouts within SIM, didn't take the time to honestly review the new rules of PST. They are also not looking to succeed in the long term. If you have a bad day and blow your account, with PST you are able to keep the benchmarks you have earned. AND, you can also RESET YOUR DD. Wait, What?? Think about that! No more going back to zero and starting over having to earn your DD again. That is a game changer. You can assess your trading mistakes, get back on the horse and continue where you left off. Does it cost more than the other prop firms to reset. ABSOLUTELY! But your goal isn't to gamble with cheap resets. Your goal is to become a consistent, profitable & long term trader. Better than that is you only have to achieve 5 small profitable days in order to reach a benchmark. Once you earn that benchmark, it's not going away. That's not a bad rule, that's ultimate consistency building. What a safety net! But only for traders who want to trade long term and not gamble.

And think about it, even if you have to pay more for a reset, your ultimate goal is going live and you'll make that up with the bonus they pay. 1/2 of which is paid once you go live. If you have to reset for a larger $ amount but you get to continue, learn from your mistakes and not go backwards on your progress, you are way ahead of the game.

Also, It doesn't matter if you have losing days in between in order to reach benchmarks. But if you have 20 losing days for every benchmark, I'm sure PST won't want you as a trader anyways and you'll know trading is maybe not for you.

The 40 profitable days, attainable with super low daily profit goals helps you create a habit without even realizing that you are doing it. 30 days creates a habit for anything. 40 days is even better. That will serve you well as your trading progresses into a long term job/business. This will allow you to scale up with the right tools over time. Stop thinking short term and play the long game. PST is for real traders.

Another thought for people still reading this, think about the monetary investment you have to pay as well as the time commitment. It's extremely low on both counts to create something that won't require you to have employees, customers, vendors, inventory, insurance, IRS or every other government inclusion into everything you do. Learn this trade, prove efficiency which is good for you and then you can apply your trade from the comfort of your own home all on a part time basis. Then enjoy the rest of the day and weekends off. Take it from somebody who's been fighting a battle with every part of multiple businesses, this is the easiest thing you will do but it takes time & commitment.

31 January 2026
Unprompted review
Rated 5 out of 5 stars

New great program

New great program. The company have very clear rules and are focus to guide you to become a profitable trader.

31 January 2026
Unprompted review
Rated 5 out of 5 stars

A ton of changes at PST which can cause…

A ton of changes at PST which can cause a lot of anxiety and even anger. However, PST has always been upfront, always had great support, and always made a payout or a refund when they said they would. PST has explained the coming changes many many times and my feeling with PST is very positive for the future.

31 January 2026
Unprompted review
Rated 5 out of 5 stars

Positive and fair attitude

The company went through changes in its business model. The changes impacted accounts in the test period.

The company took steps to address issues that came up regarding my (in test period) account

I think it is important that traders who consider using propShop services will be aware to the company's fair attitude. Recommended!

31 January 2026
Unprompted review
Rated 1 out of 5 stars

Worst prop firm in the industry

They launched in 2025. I was a customer from the very beginning. They boasted about how much better they were going to be than their competitors. They bragged about how much more superior their business model was compared to other firms. They said the other firms changed their rules so much because their business models were inferior. They touted doing so much research prior to launching their business model. In the end, they ended up being the worst prop firm in the industry, with the lowest trustpilot in the industry.

Why? Because they have changed every single rule and feature in their products, week after week. They have an entire discord channel dedicated just to rules changes, that’s how often they do it.

Profit target - increased
Max Drawdown - decreased
Max payout per week - decreased
Max number of accounts - decreased
500k and 250k accounts - eliminated
Number of contracts per trade - decreased
Consistency rule - decreased
Max Adverse Excursion per trade - decreased
Payout accounts - completely removed
Evaluation accounts - completely removed

How does a company that did so much research prior to launching, and that boasted about being superior than the rest, change every rule and their entire business model in less than a year?

I’ll tell you how: they will say anything to get you to buy a product of theirs, but don’t actually know what they are doing. After you purchase their product, when they realize it doesn’t work for their business, they will change the rules, and essentially nullify the agreement they already made with you, like it doesn’t even matter.

If you purchase from them, beware. This company is still experimenting. What you agree to today, will be completely changed or eliminated tomorrow, with no advanced notice, effectively wasting your time and money and violating your trust. And they do not think anything is wrong with it.

29 January 2026
Unprompted review

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