Propp Reviews 407

TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Looking at 149 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their professionalism, helpfulness, and proactive approach, often highlighting their willingness to go the extra mile. The service provided is frequently described as excellent, with many people appreciating the smooth and efficient processes, even in complex situations. Reviewers also commend the company's customer service, noting the team's responsiveness and clear communication throughout their interactions. Many people found the response times to be quick and were satisfied with the competitive pricing offered. However, some customers were dissatisfied with the communication, specifically mentioning issues with slow email responses and a lack of follow-up from certain individuals. A few people also reported a disorganised and unprofessional experience, leading to extended processing times and a feeling of being left without proper explanations.

What people talk about most

Staff

Customers had positive experiences with staff, consistently praising their professionalism, helpfulness, and... See more

Service

People report positive experiences with service. Customers consistently praise the professionalism,... See more

Customer service

Clients share positive opinions on customer service, consistently highlighting the team's helpfulness,... See more

Response time

Reviewers highlight positive aspects of response time, with many praising the prompt and efficient... See more

Price

Reviewers mention positive feedback about price. Customers appreciate the competitive rates and good deals,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

We are so thankful to Abbie and Keira for all their incredible help arranging our bridging loan. They were professional, so supportive, and amazing from start to finish. They both worked so hard to... See more

Company replied

Rated 5 out of 5 stars

What can I say other than amazing! I desperately needed to reorganise my finances and despit good credit and large equity struggled to secure a reasonable deal! I was referred to Propp and they weee a... See more

Company replied

Rated 5 out of 5 stars

Great service from Propp. I had been using another broker who could not obtain a mortgage offer for me and Matt came to the rescue. A very stressful situation was turned around very quickly. Within 2... See more

Company replied

Rated 5 out of 5 stars

Working with Jordan and Nicole has been such a great experience. They’re always quick to respond, super caring, and honestly just really kind people. What I appreciate most is how well they understa... See more

Company replied


Company details

  1. Finance Broker
  2. Mortgage Broker
  3. Property Investment

Written by the company

Propp.io is the UK’s first specialist property finance comparison site, created to make comparing property finance deals straightforward and transparent. Whether you’re after a bridging loan, commercial finance, development finance, or a buy-to-let mortgage, Propp.io should be your first port of call. We’re here for people who recognise the potential of property and want to make the most of it. Our goal is to help you navigate the market with more options and unbiased advice, ensuring you find the best deals available. We combine smart technology with years of industry know-how to bring you the best options out there. While we embrace technology to streamline everything, we know that it’s our personal touch that truly makes a difference. Our friendly and dedicated team is always ready to offer expert advice and support, guiding you through every step of the process. Our mission is to make the complex world of property finance more approachable and less overwhelming. Choose Propp for a smarter, more personal way to compare property finance.


Contact info

4.8

Excellent

TrustScore 5 out of 5

407 reviews

5-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 1 week

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Rated 5 out of 5 stars

Professional team

Great communication, straight forward process, they guided us step by step, very professional.

25 November 2025
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Reply from Propp

Clear communication and a straightforward process are exactly what we aim for. Glad the team could guide you through every step. Thank you for taking the time to leave your feedback 😊

Rated 5 out of 5 stars

Abbie has been very patient

Abbie has been very patient, and helpful to get the write mortage deal for me.

25 November 2025
Unprompted review
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Reply from Propp

Love hearing this! Thank you, we will pass on your kind words to Abbie!

Rated 5 out of 5 stars

PROPP are a great team

PROPP are a great team. They listen, advise, discuss, agree a plan then action - simple really but not found so often elsewhere. Professional, courteous and responsive - thank you.

20 November 2025
Unprompted review
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Reply from Propp

Great feedback - thank you! Keeping finance simple is our thing, and we're glad this came across. No jargon, no faff - just specialist finance done propperly 😊

Rated 5 out of 5 stars

Bard and Megan are a super team

Bard and Megan are a super team. Ive worked with them multiple times now and they are super efficient and responsive!

7 November 2025
Unprompted review
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Reply from Propp

Thanks for taking the time to leave a review - we'll pass this on to them 😊

Rated 5 out of 5 stars

I found Propp very professional and…

I found Propp very professional and kept me up to date along the way. I had a lot of unforeseen obstacles to over come through my journey in taking out a commercial mortgage but this was not at the fault of Propp. Louis, Jordan and the other members of their team did everything they could to help with the process and were brilliant in their advise and communication. Thank- you to everyone at Propp for helping me through the process. I would definitely use them again if I needed to, and recommend them to anyone needing a commercial mortgage.

4 November 2025
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Reply from Propp

Thank you so much for the wonderful review! Commercial mortgages can throw up a few unexpected hurdles, so we’re really pleased Louis, Jordan and the team helped guide you through and kept everything on track. If you ever need us again (or know someone who does), we’ll be right here and happy to help 😊

Rated 5 out of 5 stars

Lauren and N great and…mortgage

Lauren and Nicole have been great and have kept me and Erica informed all the time and we’re we need help with some problems helped with resolving

11 September 2025
Unprompted review
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Reply from Propp

Thanks so much for the review! Great to hear Lauren and Nicole kept you and Erika updated and helped resolve the bumps along the way. We’ll pass the feedback on to them 😊

Rated 5 out of 5 stars

Speedy

Speedy, friendly, knowledgeable service

22 October 2025
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Reply from Propp

Thanks for the feedback! 😊 Pleased to hear the service was speedy, friendly and knowledgeable. We’re always here if you need us again!

Rated 5 out of 5 stars

Going the extra mile..

The team at Propp worked tirelessly to get the right deal for us, thanks again!

29 October 2025
Unprompted review
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Reply from Propp

Thanks so much for the review! 🙌
Glad we could get the right deal sorted for you. If you need us again, we’ll be here!

Rated 5 out of 5 stars

Above & Beyond

It is so refreshing to experience such fantastic all round customer service. I was kept fully informed at every step of the way by Nicole and Lauren who were a delight to deal with. It has been some years since I last applied for a mortgage (a lot has changed!) but at no point did I feel overwhelmed. I would certainly have no hesitation in recommending!

23 October 2025
Unprompted review
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Reply from Propp

Thanks so much for the lovely review! We’re glad the team made the process feel easy and stress-free - that’s exactly the experience we aim for. Really appreciate you taking the time to share your feedback and recommend us 😊

Rated 5 out of 5 stars

Team where very helpful

Team where very helpful, from initial enquiry to the end of the process.
We were kept updated at least weekly, and the team replied on any questions quickly.
Found the team very professional and will use again

22 October 2025
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Reply from Propp

Thanks so much for your feedback! We’re really glad you found the team helpful and kept in the loop throughout - communication’s a big one for us. Great to hear you’d work with us again, and we’ll be ready when you do! 😊

Rated 5 out of 5 stars

Outstanding Service from the Propp Team

I recently used Propp to organise both a bridging loan and a buy-to-let mortgage. Firstly, a big thank you to Brad in the bridging team, who guided me through the initial stages with great knowledge and efficiency. Once things moved towards completion, Megan, Harriet and especially Tevfik (on specific lender insight) were all fantastic — always responsive, proactive, and genuinely on top of every detail to keep things moving smoothly.
When I had to move to a BTL mortgage, the real standout for me was Paul, the Managing Director. His involvement and oversight throughout the process gave me complete confidence that everything was being handled to the highest standard. It’s rare to see that level of personal commitment from senior management these days.
Propp made what could have been a stressful and complex process feel straightforward and well-organised. I wouldn’t hesitate to recommend them to anyone looking for bridging or BTL finance — professional, transparent, and a pleasure to deal with.
Thanks!

20 October 2025
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Reply from Propp

Thanks so much for the incredible review! 🙌 The team will be buzzing to read this. Really appreciate you taking the time to share your experience and for recommending Propp!

Rated 5 out of 5 stars

100% Recommendation. Abbie, Keira and Propp

We are so thankful to Abbie and Keira for all their incredible help arranging our bridging loan. They were professional, so supportive, and amazing from start to finish. They both worked so hard to help us achieve our goal of purchasing our property at auction. It is totally down to Abbie and Keira that we met the deadline for completing . Without them we would have lost the chance to purchase our new home, and also would have lost a large deposit.
We are incredibly grateful to Abbie, Keira at Propp would give them the highest possible recommendation.
Lisa & Dan

15 October 2025
Unprompted review
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Reply from Propp

Thanks so much for the amazing review! We’re thrilled Abbie and Keira could make it happen for you - auction deadlines can be intense, but the team love a challenge! Really appreciate you taking the time to share your experience, and huge congrats on securing your new home! 🏡

Rated 5 out of 5 stars

Propp is the future

Propp is the future. Absolutely amazing experience, I fully expect them to grow and scale very quickly and become to the go to broker of choice for those in the property investment space. 100% recommend.

9 October 2025
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Reply from Propp

Wow, thanks for the amazing feedback! We’re thrilled you had such a positive experience - we’re on a mission to make investing smoother for everyone 😊

Rated 5 out of 5 stars

So Smooth & Easy

I had the pleasure of dealing with Caroline Caton and Jordan Moore. Jordan handled our case for a 2nd charge to help consolidate debt and get additional borrowing. From the start Jordan was very informative and clearly detailed about the entire process end to end. Where I struggled to get additional borrowing elsewhere, Jordan did her upmost best to get us to the position where we had an offer. The process took a little longer (which was on our end, nothing to do with Propp) but the moment we had everything in place it literally took 3 weeks to get documents and complete. Amazing experience and would highly recommend Propp!

14 October 2025
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Reply from Propp

Thanks so much for your kind words! Caroline and Jordan will be thrilled to hear this. We’re delighted we could make the process smooth and help you get to the right solution! 😊

Rated 5 out of 5 stars

Jordan @ Propp -Fantastic mortgage broker

Fantastic mortgage broker. I needed a second charge mortgage to consolidate some credit card debts that has spiralled over the years . My existing mortgage lender had turned down my application for additional borrowing to my consolidate debts - due to my high credit card utilisation (make sense of that?!?). Propp were great. I received the right advice. And I had my loan within a few weeks. Credit cards all paid off now and I can relax again. I wish I’d not waited so long to find an alternative second charge lender. Jordan at Propp was amazing. She made the process so easy and I felt zero judgement. Thanks

30 September 2025
Unprompted review
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Reply from Propp

Thank you so much for your lovely review! We’re so glad we could help you get things back on track and make the process feel easy and stress-free.

We’re delighted everything worked out so well for you and really appreciate you taking the time to share your experience 😊

Rated 4 out of 5 stars

Propp were very helpful

Propp were very helpful, kind and did what they said they would. The only downside, was the lenght of time it took to get the mrotgage.

30 September 2025
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Reply from Propp

Thank you for your kind words! We’re really glad to hear you found the team helpful and kind, and that we delivered on what we promised.

We completely understand your frustration with how long the process took - sometimes lenders’ turnaround times can cause delays outside of our control, but we always do our best to keep things moving as quickly as possible.

We've checked and it did seem like it took a long time to get from valuation to offer, then offer to completion, so we've asked the BDM to look into why it took so long to complete.

We really appreciate your patience and your feedback - it means a lot 😊

Rated 5 out of 5 stars

Multi refinancing deals made easy

Megan helped me with each stage of the application process, refinancing a number of properties at the same time. Each application was dealt with efficiently and with great guidance.

7 October 2025
Unprompted review
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Reply from Propp

Thank you so much for your lovely feedback!

We’re thrilled to hear Megan was able to guide you through each stage and make refinancing multiple properties feel straightforward 😊

Rated 5 out of 5 stars

Astounding Service!

Astounding Service!

A big thank you to Megan and Matt at Propp who have been excellent at helping us secure funding after our house sale fell through. I could not recommend enough!

6 October 2025
Unprompted review
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Reply from Propp

Thank you so much for your kind words 😊 We’re delighted Megan and Matt could support you and help secure the funding after such a tricky situation.

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