PropertyRecs.com Reviews 3,758

TrustScore 4.5 out of 5

4.6

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers frequently praise the staff for their exceptional helpfulness and positive attitudes, making interactions pleasant and productive. Many people highlight the customer service as outstanding, appreciating the personalized and understanding approach. The service provided is often described as excellent, with consumers noting the efficiency and ease of their overall experience, and reviewers are particularly impressed with the quick response times. However, some customers also noted issues with payment, specifically regarding recurring charges or charges for services that did not meet their expectations or were not clearly communicated.

What people talk about most

Customer service

Customers consistently note positive experiences with customer service. Reviewers frequently praise the... See more

Staff

Consumers consistently report positive experiences with staff, highlighting their helpfulness and efficiency.... See more

Response time

Users describe positive interactions with response times, consistently highlighting the speed and efficiency... See more

Service

Reviewers mention positive feedback about service. Many customers praise the quick and efficient service,... See more

Payment

Reviewers highlight significant dissatisfaction with payment practices, primarily due to unexpected recurring... See more

Based on these reviews

Rated 5 out of 5 stars

Barbara was clear, concise and very helpful in resolving my issue. She was able to close my account without any hassle. If all agents were like her, chatting online with customer support would be muc... See more

Rated 5 out of 5 stars

Samantha helped us out. The site response was fast All went well Except, (not in Samantha's control) she could only get us back $20.00 When, without my knowledge, I was somehow signed up for a mon... See more

Rated 5 out of 5 stars

The service signs you up for a subscription, and the website does not make that very clear. The company is very good though, and once I contacted them they refunded the subscription charge with zero... See more

Company replied

Rated 5 out of 5 stars

I am giving a 5 star to the representative that assisted me. I do not like the way the PropertyRecs.com does business by charging for a packet that I did not ask for but I do like the fact that it was... See more


Company details

  1. Information Service

Written by the company

100% Money Back Guarantee - email support@propertyrecs.com or call 1-866-242-0544 anytime for a refund.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

4K reviews

5-star
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Replied to 100% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

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Rated 5 out of 5 stars

I have had a great experience with the CSG staff

I have had a great experience with the company and its staff. I misunderstood a charge, and they were quick to provide a refund. This was done without my asking. Very impressive reaction when all they had to do was to be quiet. But they didn't. I won't hesitate to use their services in the future.

27 March 2026
Unprompted review
Rated 1 out of 5 stars

Sneaky business model

I see positive reviews but when I went to this site from a google search I thot I was at the county property tax site - the records that they provided me were fine but I have the same info for free from the county treasurer - also there was no mention of an ongoing membership charge which I find deceitful at best and they installed some sort of tracker on my laptop without my knowledge or consent. Yes they did TELL ME that they cancelled my membership right away - time will tell if that is true but much of the draw to their business was sneaky - do business as you please but beware

23 March 2026
Unprompted review
PropertyRecs.com logo

Reply from PropertyRecs.com

Hello,
If there is anything else we can assist you with regarding your account, please reach out to our team at support@propertyrecs.com at your earliest convenience. We are always here to help.

The Support Team

Rated 5 out of 5 stars

Great Customer Service

I am giving a 5 star to the representative that assisted me. I do not like the way the PropertyRecs.com does business by charging for a packet that I did not ask for but I do like the fact that it was rectified to my satisfaction and my customer service agent was AWESOME! So be careful. If you are trying to see online documents for 1.00 you will be charged an extra 9.95 each month if you do not contact them to have this stopped.

26 March 2026
Unprompted review
Rated 1 out of 5 stars

Company scammed my credit card and…

Company scammed my credit card and began charging fees, first $1, then a series of $5 charges, then a series of $20 charges. I never ever signed up for an account with this company. It's a total scam.

25 March 2026
Unprompted review
PropertyRecs.com logo

Reply from PropertyRecs.com

Hello,
Please contact us at support@propertyrecs.com and put ‘Refund’ in the subject line. We will immediately refund your order.

The Support Team

Rated 2 out of 5 stars

Beware of recurring payments

I did not receive a useful document, but suddenly experienced unintended recurring subscriptions showing up on my bank statement, which I unknowingly signed up for. Be careful. I would not recommend.

8 March 2026
Unprompted review
PropertyRecs.com logo

Reply from PropertyRecs.com

Hello Jeffrey,
If you haven't received your refund yet, please contact us at support@propertyrecs.com and put ‘Refund’ in the subject line. We will immediately refund your order.

The Support Team

Rated 3 out of 5 stars

The support staff receives five (5)…

The support staff receives five (5) stars.

Your website on the other hand receives one (1) star. Having hidden charges that aren't identified is truly unacceptable. Being charged $9.95 twice for nothing is unacceptable.

25 March 2026
Unprompted review
PropertyRecs.com logo

Reply from PropertyRecs.com

Hello,
If you haven't received your refund yet, please contact us at support@propertyrecs.com and put ‘Refund’ in the subject line. We will immediately refund your order.

The Support Team

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