Hi Jackie,
We’re sorry to hear that you feel your experience with us was bad. However, we feel it important to clarify a few of the accusations made in your review. As you’re aware, our preferred contractor suspended emergency call out services to Complete RPI owing to unpaid invoices for historic call outs. Several introductions were made to our preferred contractor so you could onboard them to comply with your own internal financial procedures, however, this was never followed up at your end, nor were the invoices ever paid.
We’re unsure why you’ve claimed it was impossible to speak with someone in charge when you’ve had successful communication with PropCall staff at every level from front line staff in our Client Services team, through middle management, through senior management and with our Director.
We don’t reject calls, all calls are answered. It is unfortunate for your tenant experiencing issues with their bathroom door that we weren’t able to assist them to the full extent of our ability.
It’s important to stress that PropCall provide an out-of-hours call answering service on behalf of clients in the property industry. We are not an emergency contractor and while every effort is made to deploy a contractor in the event of a maintenance emergency that can’t be resolved or made safe over the phone, there are many factors that may impact our ability to do so. One such factor will be where clients have outstanding unpaid invoices and our preferred contractor suspends service until they are settled.
Despite the untruths in your review, we’re still grateful for the business during the course of our working relationship and wish all the team at Complete RPI the best for the future.
Thank you,
PropCall
