Promis Life Reviews 

175
TrustScore 3.5 out of 5

3.6

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Rated 5 out of 5 stars

Having seen other friends and relatives struggle claiming from other similar services, I had worries that promis life might be a hassle to claim from. That couldn't be any further from the truth, cust... See more

Rated 5 out of 5 stars

Can’t fault this company at all. I called after my mum passed away explained I was her next of kin and gave them the policy number and details , asked if I could just receive the paperwork by email an... See more

Rated 5 out of 5 stars

I was devastated when my husband passed away and I'm still grieving, I only took a basic policy with promis life because when my dad passed some years previously he had no funds. Promis life came thro... See more

Company replied

Rated 1 out of 5 stars

Don't. They've had loads of money off me. N through severe circumstances out of my control ie bank fraud n bering a single of an autistic child. My payments weren't going through. Nas my child takes u... See more

Company details

  1. Life Insurance Agency

Written by the company

Promis Life


Contact info

3.6

Average

TrustScore 3.5 out of 5

175 reviews

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1-star

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3.6

All reviews

(175)

2 reviews in the last 12 months

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Rated 4 out of 5 stars

After the sudden loss of my partner I…

After the sudden loss of my partner I had no idea where to start Promise life were amazing, with my permission they dealt with my daughter and took care of everything from start to finish. The paperwork process was easy to understand and full payment was made within a couple of weeks. The staff were very empathetic and understanding I couldn't of done it without them, I am truly grateful for the expertise and ease of dealing with everything for us.

10 February 2023
Unprompted review
Promis Life logo

Reply from Promis Life

Hi Christy, thank you for taking the time to leave a review – we're glad to have delivered on our Promis. Wishing you and your family well at what must be a difficult time. Take care

Rated 5 out of 5 stars

Empathetic understanding Group

After the sudden loss of my husband I had no idea where to start Promise life were amazing, with my permission they dealt with my daughter and took care of everything from start to finish. The paperwork process was easy to understand and full payment was made within a couple of weeks. The staff were very empathetic and understanding I couldn't of done it without them, I am truly grateful for the expertise and ease of dealing with everything for us.

23 January 2023
Unprompted review
Promis Life logo

Reply from Promis Life

Hi Victoria, thank you for your review – we're glad to have delivered on our Promis. Wishing you and your family well at what must be a difficult time. Take care

Rated 5 out of 5 stars

My father had a Promis Life policy

My father had a Promis Life policy. Never had to sort out a death of a parent before so didn’t know what to expect. Rang Promis Life, spoke to someone and it was all super easy. After the first call I was told I would be sent a forum and a pre paid envelope to send back documents. I made sure I had all the paperwork requested and sent it back. Within a week (sent back over a bank holiday) I checked my bank account to pay a separate bill and all monies had been paid. Two days later I received the documents back and a confirmation letter. It literally couldn’t have been easier. The most irritating thing for me is they no longer accept new customers, having seen how easy it can be I would take out a policy for myself in a heartbeat.

23 May 2023
Unprompted review
Promis Life logo

Reply from Promis Life

Hi Leaim, thank you for taking the time to provide us with a review – we're glad to have delivered on our Promis. Wishing you well at what must be a difficult time. Take care

Rated 5 out of 5 stars

Professional and prompt payment.

Promis Life operated professionally and promptly in assessing and making payment of the claim.

17 February 2023
Unprompted review
Promis Life logo

Reply from Promis Life

Hi Steve, thank you taking the time to provide us with a review – we're glad to have delivered on our Promis. Wishing you well at what must be a difficult time. Take care

Rated 5 out of 5 stars

Highly recommend after such an…

Highly recommend after such an emotional difficult time due to my Mum passing away, Mum named me as the contact but I was too upset so my sister in law asked if she could deal with the paperwork they were very helpful, we both had to fill in forms my sister in law put in the claim as I was an emotional mess, paperwork sent and payment was received a week later, my Mum's funeral invoice has now been paid, what a relief off mine and my brother's shoulders, thank you for all your help

26 May 2023
Unprompted review
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Reply from Promis Life

Hi Lisa, thank you taking the time to provide us with a review – we're glad to have delivered on our Promis. Wishing you and your family well at what must be a difficult time. Take care

Rated 4 out of 5 stars

Quick and efficient

1 May 2023
Unprompted review
Promis Life logo

Reply from Promis Life

Hi Nick - thanks for the time to provide us with a review. We are glad to provide a quick and efficient service to you. Take care.

Rated 5 out of 5 stars

I had to make a claim on behalf of my…

I had to make a claim on behalf of my cousin who had passed away I called promis life and was dealt with in a professional manner they required certain documents that I sent recorded delivery and true to their word I received my cousins life insurance within five days into my bank account 10 out of 10 for service

17 January 2023
Unprompted review
Promis Life logo

Reply from Promis Life

Hi Adrian, thank you for your review – we're glad to have delivered on our Promis. Wishing you and your family well at what must be a difficult time. Take care

Rated 5 out of 5 stars

I made a claim it was done great and…

I made a claim it was done great and very easy process.

Thank you kindly. Paul Allchurch

1 March 2023
Unprompted review
Promis Life logo

Reply from Promis Life

Hi Paul, thank you for your review – we're glad to have delivered on our Promis. Wishing you and your family well at what must be a difficult time. Take care

Rated 5 out of 5 stars

Efficient service

I had to make a claim and the process was quick, simple and very easy. Got the payment in a few days.

5 May 2023
Unprompted review
Promis Life logo

Reply from Promis Life

Hi, thank you for your review – we're glad to have delivered on our Promis. Wishing you and your family well at what must be a difficult time. Take care

Rated 4 out of 5 stars

Is Promis Life still trading? Your website is offline

Now I am really worried. Promis Life's website is no longer a proper fully functioning website.
What is going on? Have I lost all of my money from paying years into this policy?
What is going on?

1 May 2023
Unprompted review
Promis Life logo

Reply from Promis Life

Hi Elle – we're very happy to put your mind at rest: Promis Life does absolutely still exist – the only thing that has changed is that it is no longer accepting new customers. But for existing customers, it's a case of "business as usual": customers who make their monthly payments continue to be covered, and when the time comes, we pay out claims (we currently pay out 3 claims per day on average). Our website is just a basic landing page and a new one is coming shortly.
If you need any help, please call our customer care team who will be more than happy to assist you.

Rated 1 out of 5 stars

1star opinion this is all about this…

1star 69% bad opinion this is all about this Company I did mistake for choice this Company for my insurance life after 30 days ….I lost money from 2 years then where going this money ????? Who take this money ??? Gift for someone surprise for me good Company give me back I cancel my insurance life my choice I don’t know about law
Thank God I cancel now not after few years
I hope pple stop paid and this Company soon close

Thank u
Elzbieta Ali

22 March 2023
Unprompted review
Promis Life logo

Reply from Promis Life

Hi Elzbieta – sorry, we're struggling to understand exactly what you are not happy about. I notice that you already left us a separate review earlier this month, which we answered.

Rated 5 out of 5 stars

I've been with promis life for 2 years…

I've been with promis life for 2 years or so. Recently there wasn't enough money in my account to pay them. They wrote to me, I rang them & put up the policy paying more each month. The only thing I'm concerned about is I heard today promis life doesn't exist anymore. Please can you put my mind at rest

2 March 2023
Unprompted review
Promis Life logo

Reply from Promis Life

Hi Tracey – we're very happy to put your mind at rest: Promis Life does absolutely still exist – the only thing that has changed is that it is no longer accepting new customers. But for existing customers, it's a case of "business as usual": customers who make their monthly payments continue to be covered, and when the time comes, we pay out claims (we currently pay out 3 claims per day on average). Thank you for taking the time to write a review and I'm glad you had a good experience recently

Rated 1 out of 5 stars

Proper scammers

These people was taking money off my account I'm not even with them my bank stepped in and got me my money back now they reckon I owe them money. Stay away from this company at all cost

1 February 2023
Unprompted review
Rated 4 out of 5 stars

No opinion really...

Only giving 4stars as not really had much contact, I got a quote, signed up to a tenner a month and sat back knowing my loved ones are covered in the event of my passing. I don't understand all the negative reviews, if you think something is off just call them.

29 January 2022
Unprompted review
Rated 1 out of 5 stars

Hi I was took unawares while suffering…

Hi I was took unawares while suffering mental health issues .2019 I'm 45 now I've been paying 35 per month no updates bo paper work nothing.Andcit only covers 14.445 pounds.Everybody has said that's a joke for someone my age.it was iptq that set this up I called promise life 10 minutes ago.she told me I pay until I'm 90 omg there is already well over a thousand been paid.i explained I'm 45 I'm only covered for 14.455 pounds and you want me to pay if I live long enough all that money way over or loose what I have paid.discusting.im going to see about taking this further.this is so wrong single parent on benifits.discusting...

27 January 2023
Unprompted review
Rated 5 out of 5 stars

Thank you for the service

Thank you for the service. Sadly my mother passed and needed to claim. Such quick service less than a week from claiming to receiving the money for her burial. Appreciate this made the grieving process easier.

23 September 2022
Unprompted review
Rated 1 out of 5 stars

Have a plan with these 4 times I’ve…

Have a plan with these 4 times I’ve phoned for a welcome pack so I know what I’m fully covered for all they send is one piece paper with a policy number on an absolute shambles staff don’t have a clue what there doing

20 January 2023
Unprompted review
Rated 5 out of 5 stars

Rang them with claim..they sent…

Rang them with claim..they sent paperwork..filled it all in with certificate..rang them 5 days ago on a Friday was told money would be in account by the Tuesday ..money was in account in the Monday..very well dealt with

13 January 2023
Unprompted review
Rated 5 out of 5 stars

I am very surprised at all the negative…

I am very surprised at all the negative reviews. I took out a funeral plan with Promis Life at a reasonable monthly cost.
When my partner passed away I claimed and was paid out promptly and with the minimum of fuss.

6 January 2022
Unprompted review

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