Extremely poor customer service. I would not spend thousands of dollars getting an business accounts or forget enterprise. When I asked for a demo, could not even get a proper human on a call, there i... See more
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See what reviewers are saying
projectmanager.com has been one of my staple site for PM related topics. It most certainly complements many PM resources on the internet. It stands out in its content without undue influence for comme... See more
Their whole business model must rely on getting you to use a credit card for the free trial since they do not allow refunds or prorated refunds when their automatic enroll starts at the end of the tri... See more
Good program.... but will bite you with how they deceitfully pull you into a payment plan with small print... when you think your paying for single user subscriptions it's actually 15 users, which for... See more
Company details
- Web Collaboration Platform
- Business and IT Consulting Agency
- Business to Business Service
- Computer Accessories Store
- Software Company
Written by the company
ProjectManager is a project and portfolio management software that offers unparalleled control, in-depth project data and the most comprehensive planning features on the market. With advanced scheduling, automated cost and time tracking, risk analysis and resource management, our platform ensures flawless execution while providing unbeatable insights at every stage. Trusted by thousands worldwide for seamless collaboration, ProjectManager empowers teams to deliver with precision.
Contact info
Austin, United States
- 800-765-2495
- support@projectmanager.com
- projectmanager.com
2.1
Poor
492 reviews
Hasn’t replied to negative reviews
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Great Service
We got a quick and detailed response from the customer support and were able to fix the issue ourselves. Support person sent us a follow up e-mail checking if we could fix the issue and offering more solutions in case we didn't. Very Impressed.
12 January 2021
Unprompted review
Do not use, overpriced!
While the software was nice to try out. I am a student and I was charged $375 for using the 1-month free pass. This is unacceptable and I do not recommend anyone to use this.
8 January 2021
Unprompted review
Reply from ProjectManager
Hello Jeff,
Thank you for trying out our software. We appreciate your time and consideration.
The 30-day trial is free. After the trial period, you are billed based on the option you selected. Our records indicate that you selected the Business option for 15 users at a rate of $25.00 per user each month. This is why you were billed $375.00.
Here is our pricing for reference: https://www.projectmanager.com/pricing
An email was sent to the address on file 7 days before the end of the trial period as a reminder and to confirm the amount that will be billed if you choose to continue with the subscription.
Please contact our support team if you require further assistance. Feel free to email us at support@projectmanager.com or call us at 1-800-765-2495 (USA). You can also complete the “Contact Us” form on the website or in the product if you prefer.
Sincerely,
The ProjectManager.com Support Team
This is SCAM AND FRAUD !!!
This is SCAM AND FRAUD !!!
They charged me $375 without warning even though I had canceled the trial period.
With no authorisation, no approval and no response to my request for the funds.
I have emailed and called for several days with no response.
I have now filed a report for fraud to the Federal Trade Commission.
PLEASE EVERYONE FILE A POLICE REPORT!
6 January 2021
Unprompted review
Reply from ProjectManager
Hello Sahar,
I apologize that you had a negative experience. We strive to respond to the emails within 1 business day. Providing world-class service is of the utmost importance to us.
Based on our records, we were able to address your concerns.
As you already know, the 30-day trial is free. After the trial period, you are billed based on the option you selected. You provide your billing information and authorize us to charge your card. Based on our records, you selected the Business option for 15 users at a rate of $25.00 per user each month. This is why you were billed $375.00.
Here is our pricing for reference: https://www.projectmanager.com/pricing
Should you require further assistance, please feel free to contact us at support@projectmanager.com or call us at 1-800-765-2495 (USA). You can also complete the “Contact Us” form on the website or in the product if you prefer.
Sincerely,
The ProjectManager.com Support Team
This is scam
This is scam. As other people wrote above they charged $75 without warning and I wasn't even using it. And they blocked option to remove credit card info. I had to get a new creditcard to stop the next charge. They don't answer messages. I'll contact VISA to get me to help me against these croocks.
28 December 2020
Unprompted review
Reply from ProjectManager
Hello Kai,
We are trusted by over 375,000 Project Managers Worldwide. Some of our clients include NASA, the United States Postal Office, and The United Nations. Unfortunately, your experience was not what you expected. The pricing is available on the website to ensure transparency.
The 30-day trial is free. After the trial period, you are billed based on the option you selected. Based on our records, you selected the Personal option for 5 users at a rate of $15.00 per user each month. This is why you were billed $75.00.
Here is our pricing for reference: https://www.projectmanager.com/pricing
An email was sent to the address on file 7 days before the end of the trial period as a reminder and to confirm the amount that will be billed if you choose to continue with the subscription.
Please contact our support team if you require further assistance. Feel free to email us at support@projectmanager.com or call us at 1-800-765-2495 (USA). You can also complete the “Contact Us” form on the website or in the product if you prefer.
Sincerely,
The ProjectManager.com Support Team
This is an absolute scam
This is an absolute scam. They billed me $375 USD with zero warning.
28 December 2020
Unprompted review
Reply from ProjectManager
Hello Joe,
Your feedback is very important to us. I am sorry that your experience was not positive. An email was sent to the address on file 7 days before the end of the trial period as a reminder and to confirm the amount that will be billed if you choose to continue with the subscription.
Based on our records, you selected the Business option for 15 users at a rate of $25.00 per user. This is why you were billed $375.00.
Here is our pricing for reference: https://www.projectmanager.com/pricing
We are trusted by over 375,000 Project Managers Worldwide. Some of our clients include NASA, the United States Postal Office, and The United Nations.
Please feel free to contact us at support@projectmanager.com or call us at 1-800-765-2495 (USA). You can also complete the “Contact Us” form on the website or in the product if you require further assistance,
Sincerely,
The ProjectManager.com Support Team
I subscribe for a single license and…
I subscribe for a single license and ProjectManager grab on my credit card a 75.00 US $
It's the amount for 5 license
28 December 2020
Unprompted review
Reply from ProjectManager
Hello Normand,
I apologize for any inconvenience this may have caused. Based on our records, you selected the Personal option for 5 users at a rate of $15.00 per user per month. This is why you were billed $75.00 as you already know.
An email was sent to the address on file 7 days before the end of the trial period as a reminder and to confirm the amount that will be billed if you choose to continue with the subscription.
Please contact our support team if you require further assistance. Feel free to email us at support@projectmanager.com or call us at 1-800-765-2495 (USA). You can also complete the “Contact Us” form on the website or in the product if you prefer.
Sincerely,
The ProjectManager.com Support Team
I tried the trial for them as one user…
I tried the trial for them as one user forgot to cancel which is my fault. But noticed 6 months later they were charging my card $550.00/month for the service still... charging for 15 users
Reached out and they responded saying they canceled my subscription but wouldn’t call me back regarding they 3600.00 dollars in charges
Not responding to my emails or phone calls regarding it. Bad business ethics very disappointed
24 December 2020
Unprompted review
Reply from ProjectManager
Hello Jesse,
Thank you for contacting us. We strive to respond to the emails within 1 business day. Providing exceptional service is very important to us.
Once the subscription is canceled, billing is stopped right away. ProjectManager is a Paid Subscription-based Product and as such it has a no refund policy. For your reference, you can access our terms here: https://www.projectmanager.com/terms
If you require further assistance, please contact our support team via email at support@projectmanager.com or call us at 1-800-765-2495 (USA). You can also complete the “Contact Us” form on the website or in the product if you prefer.
Sincerely,
The ProjectManager.com Support Team
This site is an eye opener to every one…
This site is an eye opener to every one who expects transparency. Very good in explaining the Basics and then on the software.
17 December 2020
Unprompted review
No Contractors Welcome
I love your site, but I cannot download anything unless I have a "business" email domain. So when I'm contracting and using my MSN and GMAIL accounts, I'm told I can't access your stuff, which is, of course, when I need it the most!
16 December 2020
Unprompted review
I really appreciate this site
I really appreciate this site. I am not a PMP nor our most of my colleagues. This site offers a good way to explain key PM capabilities to those that are maturing this skill as business owners. It is clear, easy to understand and so useful. Thank you!
16 December 2020
Unprompted review
Thanks for the project management team
Thanks for the project management team. I'm happy for being a member of this channel. Will increase my ability through project making. Millions of thanks
16 December 2020
Unprompted review
Good product and in constant…
Good product and in constant improvement.
15 December 2020
Unprompted review
Reply from ProjectManager
Hi Michael,
We're sorry that you didn't get the experience you expected when signing up for ProjectManager.com. We strive to provide the best project management software possible, and many top organizations—like NASA, Avis, Bank of America and more—rely on our software to manage their projects.
If you have outstanding issues or questions that you need resolved, please contact our support team at support@projectmanager.com
We do our best to respond to all inquiries within a business day.
For more information about our terms of service, visit this URL: https://www.projectmanager.com/terms
Best,
The ProjectManager.com Support Team
Has anyone ever had a response from their support email address ?
because by the looks of things, once they have your money, you'll never hear from them again.
7 December 2020
Unprompted review
SCAM
SCAM! Even if you only sign up for 1 account they will bill you for 10 accounts. They cannot be contacted to cancel the subscription. You will not get your money back and it will not be treated as fraudulent as you willingly supplied your card details
Please do not fall into this trap - The software is basic and no use. Please use Microsoft Office
18 November 2020
Unprompted review
Reply from ProjectManager
Hi John!
I'm sorry to hear you didn't find our product to be of use. It's always our goal to provide the best experience possible.
ProjectManager.com was created in 2008, and since then we have gone on to work with clients like NASA and the UN. If you’d like to learn more about who we are and how to get the most from our tool, check out:
projectmanager.com/contact/about
As for the charges to your account, it looks like you chose the team plan. This plan is a minimum of 10 user licenses at $20/month. You can find that information here:
https://www.projectmanager.com/pricing
You also have the option to cancel your account at any point during your free trial by emailing support@projectmanager.com. This information can be found in the FAQ section of the page where you entered your credit card details:
https://www.projectmanager.com/freetrial
Best,
The ProjectManager.com Support Team
“Happy to help!”
I appreciate the decisionmakers at Projectmanager.com. I had an issue that very well could have been looked as my own doing. I expressed my position to the people at Projectmanager.com.
Their prompt responses made a huge difference. I know they are winners. They made me want to buy whatever they sell. Why?
They responded to each of my several email letters promptly and with kindness. I see them as a company of honest folk with reservoirs of kind regards, integrity and hard work. Many thanks to Carly, who delivered the final harbinger of assistance. You can’t imagine the pain I felt emotionally before her email arrived. I called friends and family near and far to share the good news that people like the decisionmakers at Projectmanager.com exist. Why? They did all they could to reasonably resolve my issues. It renewed my belief in hard work, honesty and good habits.
Their associates Wayne and Brent were always cordial and helpful and I promised I’d go back to their emails and give them as many stars as their feedback surveys allowed. I’ve kept my promise because they kept theirs, which was in their own words “happy to help me”.
23 October 2020
Unprompted review
Solution to timing problem caused by Covid.
Thank you for the helpful solution to my timing problem, when caught by UK Government Covid rules that signifcantly delayed the timing of my project!!!
17 October 2020
Unprompted review
Lack of pricing transparency
Lack of transparency in their pricing has clearly led to some angry, confused people including me. I missed cancelling my trial expecting to be out of pocket by $20USD, I found a charge for $200USD on my card and have had no explanation as to why this is. There is absolutely no information on the website to suggest that the software would cost this. Stick to MS project, it is a far better and cheaper project management package, for $200UD you can get 10 months of Project. To say I am upset and disappointed is an understatement.
13 October 2020
Unprompted review
Reply from ProjectManager
Hi Andrew!
I apologize for any misunderstanding about the terms of our free trial.
We always send a reminder email 7 days before a 30-day free trial expires, as to avoid any unwanted charges. Within these 30 days, users can cancel their account at any point by navigating to Account >> Billing and press Cancel Account in the bottom right corner.
As far as the amount charged, it appears as though you selected a team membership trial, which is a minimum of 10 user licenses at a rate of $20/month, per user. This is the reason for the $200 charge.
For more information on these policies, you can revisit the FAQ section on the page where you entered your credit card details to start a free trial.
You can read it over here: projectmanager.com/freetrial
Best,
The ProjectManager.com Support Team
Do Not Trust with your Card Details
Incredulous. After I posted my review here I was charged an additional annual membership fee!! Charged twice for a service I have not used and do not intend to use. Ironically, I do not have access to the website despite having paid twice, can you beat it the website is asking me details of my credit card again to charge me a third time to grant me access! Additionally the Company does not issue any invoices/receipts or email confirmations of any payments processed. I leave it to you to draw your own conclusions about this Company. All I would say is do not trust this Company with any of your cards or you will live to regret it.
7 October 2020
Unprompted review
Reply from ProjectManager
Hi again, Muhammad.
I'm sorry for any misunderstanding about canceling your account. As I said before, we do not have an annual subscription fee.
To cancel your account and avoid unwanted monthly charges, navigate to the 'Account' button in the top right corner of our homepage. From there, click 'Billing' and press 'Cancel Account' in the bottom right corner.
Alternatively, email support@projectmanager.com for difficulty accessing your account. They will be able to cancel your account as well.
Best,
The ProjectManager.com Support Team
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