Bought some Coilovers for my 2014 Accord. Customer service was one of the greatest I've received in general. Parts took just a few days to ship. I will definitely be looking to see what else is availa... See more
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Service was courteous One complaint, sent text, explained what I needed. Looking at your add, add showing A complete package, misleading. I followed Up, told after placing order, told spoile... See more
Company replied
TRU Hart REAR TOE LINKS and Tru Hart Rear camber Kit for 2018 Subaru WRX STI Sports tech. The parts are impressive and recommended to make the STI rear suspension adjustable to maximize the susp... See more
Company replied
I had ordered 2 parts for my 2021 corolla apex sedan, and the parts were her within 2 weeks. Also I wanted to know where the packaging and if the order had be recieved, the customer service representa... See more
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Company details
Written by the company
PRO Import Tuners is owned and operated by Import aftermarket parts enthusiasts who are passionate about upgrading and fine tuning their Import vehicles (made for the U.S. market).
Contact info
2175 Goodyear Ave Unit 104, 93003, Ventura, United States
- 805-926-2064
- customercare@proimporttuners.com
- proimporttuners.com
Bought some Coilovers for my 2014…
Bought some Coilovers for my 2014 Accord. Customer service was one of the greatest I've received in general. Parts took just a few days to ship. I will definitely be looking to see what else is available for my next updates.
2 July 2024
Unprompted review
Megan RS Series Exhaust
They gave me a great deal on the Megan Stainless Steel Exhaust for my Stinger!
21 November 2023
Unprompted review
Item ordered and returned
I ordered an item, and after it was ordered, I found an item locally at a cheaper price I requested to cancel my order because I had no need for it now and the gentleman agreed on but upon investigation, he realized it was shipped earlier than expected. He told me to contact them back once I receive it, and I can return. The day I received the items I requested a return they asked for pictures which I sent them pictures of the box sealed, and then me opening the box which included two smaller boxes I opened the top box, sent them pictures and never even opened the second box. They provided me with an RMA number, and I shipped back the return. I received an email telling me they were denying my return item was scratched and looked like it attempted to be installed. I had no use for the item. I tried canceling it before it shipped, because I already had what I needed installed on my vehicle. The pictures they provided me so no sign of anything that they are saying. I contacted the Better Business Bureau and I am fighting for a refund at this point it is just complete nonsense and when I tried to call the customer service number they do not give you an option to talk to a person unless you have an extension. So good luck trying to contact a person. I have sent three emails back requesting that is supervisor contact me.
11 January 2024
Unprompted review
Reply from PRO Import Tuners.com
We have no records of this review being a genuine order experience with us. It could have been meant for a different company.
Easy Right Part On Time
Easy order system and got the right part in a reasonable amount of time.
21 July 2023
Reply from PRO Import Tuners.com
Brian,
Thank you for the awesome review, we greatly appreciate it! I'm glad to hear you had a great overall experience shopping with us. We do what we can to always provide the best possible customer service, parts, and shipping as well. We'll make sure to keep it up for future orders as well. Please let us know if you have any other questions.
Best Regards,
Customer Care
Have not received irder yet...
2 September 2023
Reply from PRO Import Tuners.com
Randal,
Thank you for the feedback, we appreciate it! Reviewing your order, the parts definitely arrived before this review was done. The order was placed on 9/2, when we were closed for the weekend. The order was processed through on the following Monday, 9/4 when we opened for the week. The order was processed the same day and tracking was sent to you the following day on 9/5. The parts were delivered via FedEx on Wednesday 9/6. All shipments are covered under warranty and insurance in case they are damaged, lost, or incomplete. However, we never received notification from you that it never arrived. If this is the case, please ensure to contact us and our team will work to help resolve the issue. If you did receive the part, please consider revising the review to reflect this.
Best Regards,
Customer Care
Reply from PRO Import Tuners.com
Thank you for the positive review, we greatly appreciate it! I'm glad to hear you are enjoying your purchase. We do what we can to ensure you do receive the best possible parts, customer service, and fastest shipping. We'll make sure to keep it up for future orders as well. Please let us know if you have any other questions.
Best Regards,
Customer Care
These guys are reliable and fast…
I purchased a brake kit from their website and it was delivered super fast. When it got here I noticed one of my rotors was on back order but I never saw anything stating this when I bought the kit. I emailed customer service and within 30 minutes I got a reply to verify I was missing a rotor and only 15 minutes after I sent the pictures showing I was missing a rotor I received an email saying that the rotor is already on its way to me. Yes, this shouldn’t have happened in the first place but what company can you think of that replies and fixes an issue same day, same hour even? These guys are amazing and I definitely recommend them to anyone.
1 September 2023
Reply from PRO Import Tuners.com
Ryan,
Thank you for the awesome review, we greatly appreciate it! I'm glad to hear you had an overall solid experience shopping with us. We do what we can to help and provide a great place to shop for your upgrades along with the best possible parts and customer service. I'm happy to hear that the issue was resolved so quickly. We'll make sure to keep it up for future orders or questions as well. Please let us know if you have any other questions or comments.
Best Regards,
Customer Care
I accidently chose the wrong address
I accidently chose the wrong address. They understood and fixed it for me. They even called to let me know that my order was on back order and asked if it was ok.
31 August 2023
Reply from PRO Import Tuners.com
Dallas,
Thank you for the awesome review, we greatly appreciate it! I'm glad to hear our customer service was able to help with your order. We do what we can to always provide the best possible service, parts, and shipping. We'll continue to provide the best possible place to shop for your upgrades. Please let us know if you have any other questions.
Best Regards,
Customer Care
Definitely worth it🫶🏾
dude… delivery was so fast i thought it was another package i ordered from 4 months ago. Quality is near so far. puttting them on this weekend.
highly recommend
30 August 2023
Reply from PRO Import Tuners.com
Jurgen,
Thank you for the 5 star review, we greatly appreciate it! I'm happy to hear that the item arrives so quickly and safely. We do our best to always ensure our customers are not kept waiting for their purchase. I'm glad you are enjoying your parts. We'll make sure to keep it up for future orders as well. Please let us know if you have any other questions.
Best Regards,
Customer Care
Great purchasing experience
26 August 2023
Reply from PRO Import Tuners.com
Grant,
Thank you for the awesome review, we greatly appreciate it! I'm glad to hear you had an overall solid experience shopping with us. We do what we can to help and provide a great place to shop for your upgrades along with the best possible parts and customer service. We'll make sure to keep it up for future orders or questions as well. Please let us know if you have any other questions or comments.
Best Regards,
Customer Care
Reply from PRO Import Tuners.com
Naya,
Thank you for the awesome review, we greatly appreciate it! I'm glad to hear you had an overall solid experience shopping with us. We do what we can to help and provide a great place to shop for your upgrades along with the best possible parts and customer service. We'll make sure to keep it up for future orders or questions as well. Please let us know if you have any other questions or comments.
Best Regards,
Customer Care
Good price fast shipping
23 August 2023
Reply from PRO Import Tuners.com
Greg,
Thank you for the 5 star review, we greatly appreciate it! I'm happy to hear that the item arrives so quickly and safely. We do our best to always ensure our customers are not kept waiting for their purchase. I'm glad you are enjoying your parts. We'll make sure to keep it up for future orders as well. Please let us know if you have any other questions.
Best Regards,
Customer Care
seems like drop shipper cause why would they be on ur site
My experience with the company well, I have no problem with getting my package but if I’m coming onto your website purchasing an item it’s because I would think that you would approve of the products I purchase truheart suspension this has maybe been one of the worst purchases ever made for a car it rides like garbage Fr I wanna shoot myself driving my car I feel like I could’ve just went to eBay….. stop sell Other people garbage you’re killing the car culture
7 May 2023
Reply from PRO Import Tuners.com
Jean,
Thank you for the feedback, we greatly appreciate it! Please do note that these are entry level coilovers, which do not offer damper adjustability, but offers camber plates and are mostly designed to be much stiffer for better handling and aggressive looks. Without damper adjustability, the ride is very stiff which is great for handling, but trades off comfort. Do also note that how a suspension feels is personal to the individual and though many of our customers enjoy it, it may not suit everyone's personal preferences. In general, coilovers with damper adjustability are highly recommended if you wish to have both a stiffer ride, but maintain some level of comfort. Again, we have sold plenty of these coilovers over the years with great results. If you do have any questions or comments regarding these or other parts, don't hesitate to contact us, we'll do what we can to help.
Best Regards,
Customer Care
Great customer service helped me out a…
Great customer service helped me out a lot. Few parts on back order but other than that great. Would definitely recommend!
21 August 2023
Reply from PRO Import Tuners.com
Joseph,
Thank you for the awesome review, we greatly appreciate it! I'm glad to hear you had an overall solid experience shopping with us. We do what we can to help and provide a great place to shop for your upgrades along with the best possible parts and customer service. We'll make sure to keep it up for future orders or questions as well. Please let us know if you have any other questions or comments.
Best Regards,
Customer Care
Was quick an professional the way it…
Was quick an professional the way it was packaged I am very satisfied
14 August 2023
Reply from PRO Import Tuners.com
Matthew,
Thank you for the great review, we greatly appreciate it! I'm glad to hear you had an overall solid experience with us. We do what we can to ensure you do receive the best possible parts, customer service, and fastest shipping. We'll make sure to keep it up for future orders as well. Please let us know if you have any other questions.
Best Regards,
Customer Care
The lip fits perfect on my car and it…
The lip fits perfect on my car and it sure did make my front bumper look better. Thank you for the fast shipping and I’m happy it came with bolts to mount the lip. Thank you again !
13 August 2023
Reply from PRO Import Tuners.com
Dustin,
Thank you for the great review, we greatly appreciate it! I'm glad to hear you are enjoying your purchase. We do what we can to ensure you do receive the best possible parts, customer service, and fastest shipping. We'll make sure to keep it up for future orders as well. Please let us know if you have any other questions.
Best Regards,
Customer Care
Quick response when I emailed and very…
Quick response when I emailed and very helpful. Shipped very quickly
9 August 2023
Reply from PRO Import Tuners.com
Mei,
Thank you for the 5 star review, we greatly appreciate it! I'm happy to hear that the item arrives so quickly and safely. We do our best to always ensure our customers are not kept waiting for their purchase. I'm glad you are enjoying your parts. We'll make sure to keep it up for future orders as well. Please let us know if you have any other questions.
Best Regards,
Customer Care
Reply from PRO Import Tuners.com
Liam,
Thank you for the great review, we greatly appreciate it! I'm glad to hear you had an overall solid experience with us. We do what we can to ensure you do receive the best possible parts and fastest shipping. We'll make sure to keep it up for future orders as well. Please let us know if you have any other questions.
Best Regards,
Customer Care
Very disappointed
Very disappointed with the rear roof spoiler. Installed first time followed exact directions with cleaning glass and using rubbing alcohol prior to installing with the adhesive. After about a week the adhesive started to lift. Spoke to customer service and they told me maybe the 3M adhesive is faulty and to purchase the recommend new 3M tape. Reinstalled and yet again 1/4 of the spoiler is lifting off the glass to the point where I was not comfortable driving without it coming off and hitting another car. Had to take off for a second time and now I’m stuck with a part that I cannot use.
12 July 2023
Reply from PRO Import Tuners.com
Matthew,
I am sorry to hear that you had some issues with the installation and use of the product. In general, the advice provided initially is accurate. It is not uncommon for slight errors or even areas not properly cleaned to cause this issue. This is why we offer a discount for replacement tape as it is the easiest solution and generally resolves the problem. However, we do also understand that other issues such as warping or manufacturer defects can exist as well. I notice that we were never told that the tape did not hold again. In these types of situations, we would handle the issue a different angle. If the item continues to cause issues, we would investigate it further and help resolve the issue with even a potential warranty replacement. If you have not contacted us regarding this, please ensure to do so. We are always here to help as best we can and will work with our customer to have a resolution. If you have not contacted us yet, I will have a rep contact you as well. We work hard to ensure our customer are happy with the product, with the service, or a resolution if unfortunately, something does not work for them. If after things are resolved you feel different about how it was handled, please consider revising your review.
Best Regards,
Customer Service
Good service
6 August 2023
Reply from PRO Import Tuners.com
Brandon,
Thank you for the great review, we greatly appreciate it! I'm glad to hear you are enjoying your purchase. We do what we can to ensure you do receive the best possible parts, customer service, and fastest shipping. We'll make sure to keep it up for future orders as well. Please let us know if you have any other questions.
Best Regards,
Customer Care
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