ProForm Reviews 417

TrustScore 2.5 out of 5

2.4

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Rated 1 out of 5 stars

Paid $1600 for a treadmill I can't use unless I pay a $400 annual membership fee. My justification for paying for it was I would save on a gym membership. Customer support tells me it will not work ma... See more

Company replied

Rated 1 out of 5 stars

Paid $2000 on sale !! for a Proform iFit treadmill in 2022, now the machine is completely dead. Wont turn on at all! Was a steady decline to this point .... First issue we started to no... See more

Company replied

Rated 3 out of 5 stars

OK Treadmill. I use it manual mode since too $$ for subscription. Sub allows full interactive but difficult to hear coaching and up/down/speed changes are cute once but annoying. Recommended turn off... See more

Company replied

Rated 4 out of 5 stars

I love my treadmill especially the Ifit . I wish however the music played during manual mode or if I could watch youtube in manual mode or something when I'm trying to get a little more distance in bu... See more

Company details

  1. Sports

Written by the company

Shop ProForm online. ProForm is a world leader in home fitness equipment. Shop professional-grade treadmills, training cycles, and ellipticals!


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2.4

Poor

TrustScore 2.5 out of 5

417 reviews

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Rated 5 out of 5 stars

Loving my Proform Carbon T10

I’m a Proform girl any day and Proform has never dissapointed me. I love to walk on incline up to level 9 even though to machine has capacity beyond that. I’ve had the treadmill for 1 year now and still counting and I’m getting my money worth every day.
Fola L.

2 November 2024
Unprompted review
Rated 4 out of 5 stars

I like most of the instructors

I like most of the instructors. I prefer to have more 20 min workouts but the 30 minutes ones work ok. I wish I could pause the workout when I get interrupted. Gideon is my favorite

25 October 2024
Unprompted review
Rated 5 out of 5 stars

It does the job and the machine is very…

It does the job and the machine is very reliable. Great value for the price.

1 November 2024
Unprompted review
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Reply from ProForm

Charo

We are glad to hear that your machine is very reliable and that you feel it was a great value for the price. We consider a three-star rating to be unsatisfactory. If you have questions regarding your unit at any time, please don’t hesitate to contact us at my.iFIT.com so we can assist.

Thanks! – ProForm – Powered by iFIT

Rated 2 out of 5 stars

Bought two machines, both with problems.

Bought two machines, a hiit trainer and a rower. The rower had a screen fault which I was quickly sent a replacement for. The hiit trainer made strange noises and turns out had a damaged bearing inside, it took over 6 months and multiple visits from the technicians to fix it and it subsequently developed another fault, and the screen/console fan was burnt out within an hour of use.
While I will say customer service here in Spain have been excellent, and Ifit as a product is great, I will never buy another proform training machine.

2 November 2024
Unprompted review
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Reply from ProForm

STEWART

Thank you for your feedback regarding the experience with your machines and our Member Care teams. The situations with your units are uncommon and don’t meet our quality standards. If you are still in need of assistance with your HIIT Trainer, please reach out to us directly at my.iFIT.com so we can ensure you have a fully working unit as soon as possible.

Thanks! – ProForm – Powered by iFIT

Rated 3 out of 5 stars

Frustrated

I like the bike but I get frustrated over the iFit programming. Too often, they jump to a different trainer/ ride or level [beginner, intermediate, or advanced] without any reason. it's as if they are trying to push me to a different trainer to balance them out with time.

29 October 2024
Unprompted review
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Reply from ProForm

Raymond

We appreciate you sharing your iFIT experience with us. We are glad that you enjoy your ProForm bike, but we are sorry you feel you are being pushed to use a different trainer. Hearing from our users is important to us so we can continue to improve.

Feel free to reach out to us if you have any further suggestions or feedback. You can contact us online at my.iFIT.com at any time.

Thanks! – ProForm – Powered by iFIT

Rated 5 out of 5 stars

Would never go back to regular…

Would never go back to regular treadmill
It is much nicer to walk/hike/jog to a wonderful scenery by a guide, and have the machine mimic the terrain than do a "fatburner" program on a treadmill without a screen.

1 November 2024
Unprompted review
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Reply from ProForm

S Watson physics & math teacher

We are thrilled to hear that you are loving your treadmill paired with iFIT. We are excited for you to continue working with our trainers and see places around the world.

Let us know if you ever have questions along the way. You can contact us at my.iFIT.com.

Thanks! – ProForm – Powered by iFIT

Rated 3 out of 5 stars

OK Treadmill But some real warts.

OK Treadmill. I use it manual mode since too $$ for subscription. Sub allows full interactive but difficult to hear coaching and up/down/speed changes are cute once but annoying. Recommended turn off with switch under unit is very poor design so put plug on switch to kill power after use. Boot when power on takes long time. Noisy fan that doesn’t blow much air. S/W updates awkward but good to see someone working on sloppy software.

31 October 2024
Unprompted review
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Reply from ProForm

Michael Gooding

Thank you for your feedback regarding the experience with your treadmill. We appreciate this information so we can continue to meet the desires of our customers. If you have any questions for us regarding your machine, you can find us online at my.iFIT.com.

Thanks! – ProForm – Powered by iFIT

Rated 5 out of 5 stars

I love my ProForm treadmill

I love my ProForm treadmill. This is the second ProForm treadmill I’ve owned since about 2008. The product performs exactly as it should and never lets me down. It’s a great piece of equipment for a very reasonable price.

31 October 2024
Unprompted review
Rated 1 out of 5 stars

Look for the fine print

When I purchased the Pro Form exercise mirror, the description did say it required a monthly subscription. But it did not mention the ridiculous cost! If I knew the subscription cost $40 a month, it would still be on the shelf right now.

29 October 2024
Unprompted review
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Reply from ProForm

Pat L

We are sorry for the miscommunication regarding your exercise mirror and iFIT membership. We do offer select free workouts with our Free iFIT memberships. If you have questions regarding this, we’ll be happy to help at my.iFIT.com.

Thanks! – ProForm – Powered by iFIT

Rated 5 out of 5 stars

Machine is great .

Machine is great but as I already subscribe to strava, zwift and rouvy I cannot warrant the ifit fees as well unfortunately. Maybe when my numbers come up🤗

31 October 2024
Unprompted review
Rated 3 out of 5 stars

My treadmill has been great but

My treadmill has been great - but it’s only a couple of years old and it’s leaking oil (?) and will often just stop quickly without warning .

30 October 2024
Unprompted review
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Reply from ProForm

Customer

We are glad to hear that your treadmill has been great, but we’re sorry to hear that it is leaking oil and that it is stopping without warning. It is possible that the oil you are noticing is liquified lubrication that has heated up due to use. The unit may be stopping due to lack of lubrication if it has liquified.

If you have questions on how to lubricate your treadmill or if you have other questions for us, please feel free to contact us at my.iFIT.com.

Thanks! – ProForm – Powered by iFIT

Rated 3 out of 5 stars

Treadmill was awesome until the incline started groaning.

The treadmill was awesome when I first started using it. After a while, the incline mechanism creaks and groans when using it. It still works but the noise is irritating. Everything else works well, I really like being connected to the iFit treadmill workouts.

30 October 2024
Unprompted review
ProForm logo

Reply from ProForm

Lisa

We are glad to hear that you find your treadmill as well as iFIT to be awesome. But we are sorry to hear that the incline on your unit has started making noises. We understand how this can get annoying while working out which is why we will be happy to look into this for you.

Please reach out to us directly at my.iFIT.com so we can assist further with your unit.

Thanks! – ProForm – Powered by iFIT

Rated 4 out of 5 stars

Splitboarder training

I bought the ellipticle to train for backcountry splitboarding and truly enjoy completing my "wintervals". I would give 5 stars for a review but the software is sometimes wonky.

29 October 2024
Unprompted review
Rated 4 out of 5 stars

The product i bought was very good i…

The product I bought the 1295i treadmill was very good and I have had it for 4 years. The best home use treadmill I have seen. The only problem was the that the board broke. But i reached out to pro form and they helped me with advice on how to change the board by email and on youtube

8 February 2024
Unprompted review
Rated 5 out of 5 stars

Connects to iFit!

The ability to connect to my iFit account has made working out a lot more enjoyable and helps me keep track of my progress.

29 October 2024
Unprompted review
ProForm logo

Reply from ProForm

Sonia

We are glad that you are enjoying how your machine connects to your iFIT account. We understand how important it can be to keep track of workout progress which is why we do our best to track workout data for our users.

If you ever need assistance or have questions, please don’t hesitate to contact us at my.iFIT.com.

Thanks! – ProForm – Powered by iFIT

Rated 5 out of 5 stars

Treadmill and studio bike

My Proform treadmill has become an essential piece of exercise equipment for my family. We love how motivating Ifit is and use our treadmill almost every day. When we had a setup issue it was resolved quickly. We loved the equipment so much we also bought a studio bike.

3 February 2024
Unprompted review
Rated 4 out of 5 stars

Very few issues; would buy another ProForm product

I have had my studio bike almost a year now, and use it almost every day. I have had very few issues with it. There are a few times I have had problems with the program loading or capturing my workout stats, but overall it has worked well.

The biggest issue is that it does not turn on and off without unplugging. I bought a smart plug-in and control it with a device, but it would be more convenient without having to do that.

I am wanting to now get a rowing machine, and am looking at ProForm for that as well.

29 October 2024
Unprompted review
Rated 1 out of 5 stars

don't buy any exercise equipment with +ifit

The app did not work, it requires a subscription in order for me to use my equipment that I paid allot of money for. I bought the equipment let me use the machine as my exercise the way I want.

7 October 2024
Unprompted review
ProForm logo

Reply from ProForm

Garo

We are sorry to hear that your app isn’t working correctly. We do offer a free iFIT Membership that offers select free workouts. Your feedback regarding this is appreciated and will be passed on to our teams.

If you have questions for us, please don’t hesitate to contact us at my.iFIT.com.

Thanks! – ProForm – Powered by iFIT

Rated 1 out of 5 stars

I purchased my bike in Nov 2023

I purchased my bike in Nov 2023. The bike was good for 4 months and then I started having problems. The belt on the belt drive is rubbing and black shavings are now around underneath the bike. Also the crank shaft make a lot of noise and isn't smooth. I have ridden bikes and have a Giant Defy and an electric bike. This is the worst bike I've ever owned. The help centre are very poor and uninterested in my problem. A very poor bike for £1300.

18 October 2024
Unprompted review
ProForm logo

Reply from ProForm

Gary

We want to apologize for the experience you have had with your bike and not receiving the help you feel you deserve. It is uncommon for these situations to happen when the bike has been properly used.

We reached out to request further information but unfortunately, we didn’t hear back. Please contact us at my.iFIT.com so we can provide the service you are needing.

Thanks! – ProForm – Powered by iFIT

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