Professor Herb Reviews 

526
TrustScore 4.5 out of 5

4.6

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Evaluating 203 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent quality of products, particularly the fresh, smooth hemp and CBD blends, often finding them effective as tobacco alternatives. Exceptional service is frequently highlighted, with helpful staff swiftly resolving issues and providing good communication. Delivery is also often described as prompt, reliable, and speedy. However, some customers noted delivery issues, experiencing delays or problems with specific couriers. A few also felt certain products contained seeds or stalks, were too dry, or lacked the promised flavor. Additionally, some reviewers were dissatisfied with a specific dry herb vaporizer, finding it ineffective.

What people talk about most

Product

Reviewers highlight positive aspects of product quality, often describing them as consistent, excellent, and... See more

Quality

Consumers find quality to be positive, consistently praising the products as good, excellent, and reliable,... See more

Delivery service

Customers consistently note positive experiences with delivery service, frequently praising its speed and... See more

Service

Customers had positive experiences with service, consistently praising its promptness, reliability, and... See more

Order

Clients share positive opinions on order, with many reviewers finding the ordering process easy and the... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Once again another excellent product from Professor Herb. Excellent quality CBD tinctures and I would recommend them to anyone. Dont fall for the cheap ones that you may find on line on Am***n becaus... See more

Rated 5 out of 5 stars

Bought this product several times now and for me it's the best. Soft, smooth, crumbly and tastes really nice to smoke. Smells nice too. (Guava Dog flavour is subtle) Good communication, regular upd... See more

Company replied

Rated 5 out of 5 stars

For me personally this was great alternative to tobacco & also to vaping & other herbal blend mixes. This is a pure Hemp CBD mix with natural terpenes & it’s smooth & not harsh at all. I bought the fi... See more

Company replied

Rated 5 out of 5 stars

The best hemp blend with CBD around. I've tried a few others in comparison but this one is good quality, ready to use and it goes well in a dry herb vaporizer, and helped me give up smoking tobacc... See more

Company replied


Company details

  1. Tobacco Shop

Written by the company

Professor Herb is the fastest growing CBD & hemp brand in the UK, pioneering the alternative smoking space with their dynamic line of hemp-based products.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

526 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 40% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.6

All reviews

(526)

199 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

10/10

fast delivery , really helpful lady i spoke to after having a bad experience with another company as i was new to understanding hemp, cones , etc wont use anyone else now

30 July 2025
Professor Herb logo

Reply from Professor Herb

Thanks for your review and honest opinion!

We love it when we hear from a customer that is just as passionate about our products as us! Our team takes great pride in ensuring the highest quality product, from the procurement of the crop to the final packaging, so we are super stoked that you've noticed the hard work that goes into producing a fantastic product!

We have given your feedback to our R&D/manufacturing department to let them know they're doing a fantastic job!

Customer Services
Professor Herb

Rated 5 out of 5 stars

Gelato41 is Heaven!!!!

Have tried the Lemon and Blueberry and was happy with the quality and flavour profile. I just got the Gelato 41 and holy crap, that's an amazing smooth, creamy blend that smokes well and tastes divine! This is now my go to product when rolling from now on! Cannot say enough about good things including postage times etc! Thanks professor herb!

11 August 2025
Unprompted review
Professor Herb logo

Reply from Professor Herb

Thanks for your review and honest opinion!

We love it when we hear from a customer that is just as passionate about our products as us! Our team takes great pride in ensuring the highest quality product, from the procurement of the crop to the final packaging, so we are super stoked that you've noticed the hard work that goes into producing a fantastic product!

We have given your feedback to our R&D/manufacturing department to let them know they're doing a fantastic job!

Customer Services
Professor Herb

Rated 5 out of 5 stars

Hemp Briquette

Bought this product several times now and for me it's the best. Soft, smooth, crumbly and tastes really nice to smoke. Smells nice too. (Guava Dog flavour is subtle)
Good communication, regular updates and all-round smooth transaction.
Highly recommend.
Regular customer.

1 August 2025
Unprompted review
Professor Herb logo

Reply from Professor Herb

Thanks for your review and honest opinion!

We love it when we hear from a customer that is just as passionate about our products as us! Our team takes great pride in ensuring the highest quality product, from the procurement of the crop to the final packaging, so we are super stoked that you've noticed the hard work that goes into producing a fantastic product!

We have given your feedback to our R&D/manufacturing department to let them know they're doing a fantastic job!

Customer Services
Professor Herb

Rated 5 out of 5 stars

Great products

Great products. Next day delivery. Excellent!

1 August 2025
Unprompted review
Professor Herb logo

Reply from Professor Herb

Thanks for your review and honest opinion!

We love it when we hear from a customer that is just as passionate about our products as us! Our team takes great pride in ensuring the highest quality product, from the procurement of the crop to the final packaging, so we are super stoked that you've noticed the hard work that goes into producing a fantastic product!

We have given your feedback to our R&D/manufacturing department to let them know they're doing a fantastic job!

Customer Services
Professor Herb

Rated 5 out of 5 stars

I was struggling with my mental health…

I was struggling with my mental health and this helped me fix my mindset on things

29 July 2025
Professor Herb logo

Reply from Professor Herb

Thanks for your review and honest opinion!

We love it when we hear from a customer that is just as passionate about our products as us! Our team takes great pride in ensuring the highest quality product, from the procurement of the crop to the final packaging, so we are super stoked that you've noticed the hard work that goes into producing a fantastic product!

We have given your feedback to our R&D/manufacturing department to let them know they're doing a fantastic job!

Customer Services
Professor Herb

Rated 5 out of 5 stars

Herb soild extracts

Love the herb soild extract. Tastes like squidgy black. Even ordered myself more only after a couple of days of receiving 😄

28 July 2025
Unprompted review
Professor Herb logo

Reply from Professor Herb

Thanks for your review and honest opinion!

We love it when we hear from a customer that is just as passionate about our products as us! Our team takes great pride in ensuring the highest quality product, from the procurement of the crop to the final packaging, so we are super stoked that you've noticed the hard work that goes into producing a fantastic product!

We have given your feedback to our R&D/manufacturing department to let them know they're doing a fantastic job!

Customer Services
Professor Herb

Rated 5 out of 5 stars

Great products

Great products
No issues with them at all.
The taste is lovely and far from overwhelming.
Seen reviews complaining about artificial flavouring and such but for me it's very good.
Customer service is impeccable as well.

1 August 2025
Unprompted review
Professor Herb logo

Reply from Professor Herb

Thanks for your review and honest opinion!

We love it when we hear from a customer that is just as passionate about our products as us! Our team takes great pride in ensuring the highest quality product, from the procurement of the crop to the final packaging, so we are super stoked that you've noticed the hard work that goes into producing a fantastic product!

We have given your feedback to our R&D/manufacturing department to let them know they're doing a fantastic job!

Customer Services
Professor Herb

Rated 5 out of 5 stars

product absolutely fine

product absolutely fine, healthier than tobacco but more expensive than it, sadly. Never mind tho ;)

28 July 2025
Unprompted review
Professor Herb logo

Reply from Professor Herb

Thanks for your review and honest opinion!

We love it when we hear from a customer that is just as passionate about our products as us! Our team takes great pride in ensuring the highest quality product, from the procurement of the crop to the final packaging, so we are super stoked that you've noticed the hard work that goes into producing a fantastic product!

We have given your feedback to our R&D/manufacturing department to let them know they're doing a fantastic job!

Customer Services
Professor Herb

Rated 5 out of 5 stars

I spoke to corralie who was very polite…

I spoke to corralie who was very polite and super helpful while helping me make my first purchase, thank you very much again !

28 July 2025
Unprompted review
Professor Herb logo

Reply from Professor Herb

Thanks for your review and honest opinion!

We love it when we hear from a customer that is just as passionate about our products as us! Our team takes great pride in ensuring the highest quality product, from the procurement of the crop to the final packaging, so we are super stoked that you've noticed the hard work that goes into producing a fantastic product!

We have given your feedback to our R&D/manufacturing department to let them know they're doing a fantastic job!

Customer Services
Professor Herb

Rated 5 out of 5 stars

Brilliant product fast delivery

Brilliant product fast delivery

28 July 2025
Unprompted review
Professor Herb logo

Reply from Professor Herb

Thanks for your review and honest opinion!

We love it when we hear from a customer that is just as passionate about our products as us! Our team takes great pride in ensuring the highest quality product, from the procurement of the crop to the final packaging, so we are super stoked that you've noticed the hard work that goes into producing a fantastic product!

We have given your feedback to our R&D/manufacturing department to let them know they're doing a fantastic job!

Customer Services
Professor Herb

Rated 5 out of 5 stars

Website is easy to use

Website is easy to use. Layout of website is good. Quick delivery.

26 July 2025
Unprompted review
Professor Herb logo

Reply from Professor Herb

Thanks for your review and honest opinion!

We love it when we hear from a customer that is just as passionate about our products as us! Our team takes great pride in ensuring the highest quality product, from the procurement of the crop to the final packaging, so we are super stoked that you've noticed the hard work that goes into producing a fantastic product!

We have given your feedback to our R&D/manufacturing department to let them know they're doing a fantastic job!

Customer Services
Professor Herb

Rated 5 out of 5 stars

PH Vaporiser which works great

Ordered PH Vaporiser which works great. The airflow is good and reasonably priced. Arrived quickly. I've sampled some of the pre rolled as well and have to say there was some nice flavours.

26 July 2025
Unprompted review
Professor Herb logo

Reply from Professor Herb

Thanks for your review and honest opinion!

We love it when we hear from a customer that is just as passionate about our products as us! Our team takes great pride in ensuring the highest quality product, from the procurement of the crop to the final packaging, so we are super stoked that you've noticed the hard work that goes into producing a fantastic product!

We have given your feedback to our R&D/manufacturing department to let them know they're doing a fantastic job!

Customer Services
Professor Herb

Rated 5 out of 5 stars

Easy fast delivary and top quality

The products i ordered are outstanding .
Limeted edition melonade
And premium hemp blueberry both are 24g of shake. High quality no need for tobacco

18 July 2025
Unprompted review
Professor Herb logo

Reply from Professor Herb

Thanks for your review and honest opinion!

We love it when we hear from a customer that is just as passionate about our products as us! Our team takes great pride in ensuring the highest quality product, from the procurement of the crop to the final packaging, so we are super stoked that you've noticed the hard work that goes into producing a fantastic product!

We have given your feedback to our R&D/manufacturing department to let them know they're doing a fantastic job!

Customer Services
Professor Herb

Rated 5 out of 5 stars

lots of flavours

fast delivery and response from company

24 July 2025
Unprompted review
Professor Herb logo

Reply from Professor Herb

Thanks for your review and honest opinion!

We love it when we hear from a customer that is just as passionate about our products as us! Our team takes great pride in ensuring the highest quality product, from the procurement of the crop to the final packaging, so we are super stoked that you've noticed the hard work that goes into producing a fantastic product!

We have given your feedback to our R&D/manufacturing department to let them know they're doing a fantastic job!

Customer Services
Professor Herb

Rated 5 out of 5 stars

Always a great experience

Always a great experience, fast discreet delivery.
The Melonade is the best one so far

16 July 2025
Unprompted review
Professor Herb logo

Reply from Professor Herb

Thanks for your review and honest opinion!

We love it when we hear from a customer that is just as passionate about our products as us! Our team takes great pride in ensuring the highest quality product, from the procurement of the crop to the final packaging, so we are super stoked that you've noticed the hard work that goes into producing a fantastic product!

We have given your feedback to our R&D/manufacturing department to let them know they're doing a fantastic job!

Customer Services
Professor Herb

Rated 5 out of 5 stars

Top quality product top quality company…

Top quality product top quality company can’t recommend them enough. A+5*

18 July 2025
Unprompted review
Professor Herb logo

Reply from Professor Herb

Thanks for your review and honest opinion!

We love it when we hear from a customer that is just as passionate about our products as us! Our team takes great pride in ensuring the highest quality product, from the procurement of the crop to the final packaging, so we are super stoked that you've noticed the hard work that goes into producing a fantastic product!

We have given your feedback to our R&D/manufacturing department to let them know they're doing a fantastic job!

Customer Services
Professor Herb

Rated 5 out of 5 stars

Great product

Great product, excellent service, super fast delivery..

4 July 2025
Unprompted review
Professor Herb logo

Reply from Professor Herb

Thanks for your review and honest opinion!

We love it when we hear from a customer that is just as passionate about our products as us! Our team takes great pride in ensuring the highest quality product, from the procurement of the crop to the final packaging, so we are super stoked that you've noticed the hard work that goes into producing a fantastic product!

We have given your feedback to our R&D/manufacturing department to let them know they're doing a fantastic job!

Customer Services
Professor Herb

Rated 5 out of 5 stars

I was looking for a tobacco and weed…

I was looking for a tobacco and weed alternative, as I gave up both in April this year. I was recommended PH by my drug and alcohol misuse worker, and I am so grateful to have found these wonderful alternatives. The website has a great selection of them blends. And I opted for the GSC blend. Ordered easily, payment no problems, fast secure delivery.
For me the smell is divine, and I love the taste and relaxing effects. Highly recommended
Miss N Murray

1 June 2025
Unprompted review
Professor Herb logo

Reply from Professor Herb

Thanks for your review and honest opinion!

We love it when we hear from a customer that is just as passionate about our products as us! Our team takes great pride in ensuring the highest quality product, from the procurement of the crop to the final packaging, so we are super stoked that you've noticed the hard work that goes into producing a fantastic product!

We have given your feedback to our R&D/manufacturing department to let them know they're doing a fantastic job!

Customer Services
Professor Herb

Rated 4 out of 5 stars

Been looking for a tobacco alternative

Been looking for a tobacco alternative. Found PH site and the great selection of them. Opted for the GSC blend. Ordered easily, payment no problems, fast secure delivery, job done.🙂
For me tho, the flavouring smells to synthetic, not terpene, like when you open a cake mix.
I found it ok, didn't agree with wife tho, made her cough s little.
Only thing I keep thinking is; it's branded, purely as tea, probably tastes better as tea, and not a smoke.
I won't give up tho, maybe try a no flavor pack next.
I also had the activated carbon filters, they are brilliant ☺️😁 well recommended

10 July 2025
Unprompted review
Professor Herb logo

Reply from Professor Herb

Thanks for your review and honest opinion!

We love it when we hear from a customer that is just as passionate about our products as us! Our team takes great pride in ensuring the highest quality product, from the procurement of the crop to the final packaging, so we are super stoked that you've noticed the hard work that goes into producing a fantastic product!

We have given your feedback to our R&D/manufacturing department to let them know they're doing a fantastic job!

Customer Services
Professor Herb

Rated 1 out of 5 stars

Awful quality

Awful quality, don't understand the triple filtered statement. Full of stalks and sharp bits and just rips through rizlas. I've contacted the team twice to ask to return and refund but no reply at all.
Awful customer service and product.
I'd avoid it at all costs.

4 July 2025
Unprompted review
Professor Herb logo

Reply from Professor Herb

Thanks for your review and honest opinion.

We're really sorry to hear that you have not been satisfied with our products. Our team takes great pride in ensuring the highest quality product, from the procurement of the crop to the final packaging, so we are disappointed that you've not enjoy your experience with us.

We have given your feedback to our R&D/manufacturing department, to see if there is anything we can do further to provide a better quality product.

Customer Services
Professor Herb

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look