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Professor Herb Reviews 

526
•
TrustScore 4.5 out of 5

4.6

Tobacco Shop
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Review summary

Created with AI, based on recent reviews

Evaluating 203 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent quality of products, particularly the fresh, smooth hemp and CBD blends, often finding them effective as tobacco alternatives. Exceptional service is frequently highlighted, with helpful staff swiftly resolving issues and providing good communication. Delivery is also often described as prompt, reliable, and speedy. However, some customers noted delivery issues, experiencing delays or problems with specific couriers. A few also felt certain products contained seeds or stalks, were too dry, or lacked the promised flavor. Additionally, some reviewers were dissatisfied with a specific dry herb vaporizer, finding it ineffective.

What people talk about most

Product

Reviewers highlight positive aspects of product quality, often describing them as consistent, excellent, and... See more

Quality

Consumers find quality to be positive, consistently praising the products as good, excellent, and reliable,... See more

Delivery service

Customers consistently note positive experiences with delivery service, frequently praising its speed and... See more

Service

Customers had positive experiences with service, consistently praising its promptness, reliability, and... See more

Order

Clients share positive opinions on order, with many reviewers finding the ordering process easy and the... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Once again another excellent product from Professor Herb. Excellent quality CBD tinctures and I would recommend them to anyone. Dont fall for the cheap ones that you may find on line on Am***n becaus... See more

Rated 5 out of 5 stars

Bought this product several times now and for me it's the best. Soft, smooth, crumbly and tastes really nice to smoke. Smells nice too. (Guava Dog flavour is subtle) Good communication, regular upd... See more

Company replied

Rated 5 out of 5 stars

For me personally this was great alternative to tobacco & also to vaping & other herbal blend mixes. This is a pure Hemp CBD mix with natural terpenes & it’s smooth & not harsh at all. I bought the fi... See more

Company replied

Rated 5 out of 5 stars

The best hemp blend with CBD around. I've tried a few others in comparison but this one is good quality, ready to use and it goes well in a dry herb vaporizer, and helped me give up smoking tobacc... See more

Company replied

Company details

  1. Tobacco Shop

Written by the company

Professor Herb is the fastest growing CBD & hemp brand in the UK, pioneering the alternative smoking space with their dynamic line of hemp-based products.

Contact info

4.6

Excellent

TrustScore 4.5 out of 5

526 reviews

5-star
4-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 40% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

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4.6

All reviews

(526)

198 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more
Rated 5 out of 5 stars

Excellent Products and Service

Ordered January's Bubblegum X Gelato. Lovely smell and flavour.
My current favourite blend is still the Cherry Bomb. Is there any chance of a Strawberry blend (my other favourite) to come out again soon? Hope so.
Cheers.
Lynz.

25 January 2026
Unprompted review
Rated 5 out of 5 stars

It’s a 10 from me

I’ve been using professor herb for a while now they have great products with a great selection I use the hemp classic blend

Their customer service team is great I’ve had to contact them a couple of times with queries I can honestly say they are speedy friendly and efficient and I will be using this product well into the future

17 December 2025
Unprompted review
Rated 5 out of 5 stars

Great products

Great products, well packaged and speedy delivery. Website is easy to navigate, and easy to order and pay. Some great flavours to choose from, Great products...

1 December 2025
Rated 5 out of 5 stars

Excellent service and great product

Excellent service and great product, I purchased the ' Havana Gold blend ' and I found a great substitute for tobacco, a little harsh with this blend, so maybe a fruity flavour blend will be better for my next purchase. I will be recommending to my friends in the future. 10/10 💯%

18 November 2025
Unprompted review
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Reply from Professor Herb

Thanks for your review and honest opinion!

We love it when we hear from a customer that is just as passionate about our products as us! Our team takes great pride in ensuring the highest quality product, from the procurement of the crop to the final packaging, so we are super stoked that you've noticed the hard work that goes into producing a fantastic product!

We have given your feedback to our R&D/manufacturing department to let them know they're doing a fantastic job!

Customer Services
Professor Herb

Rated 5 out of 5 stars

The way it should be…

Easy to order, clear communication, prompt delivery, and most importantly, great products!

28 November 2025
Professor Herb logo

Reply from Professor Herb

Thanks for your review and honest opinion!

We love it when we hear from a customer that is just as passionate about our products as us! Our team takes great pride in ensuring the highest quality product, from the procurement of the crop to the final packaging, so we are super stoked that you've noticed the hard work that goes into producing a fantastic product!

We have given your feedback to our R&D/manufacturing department to let them know they're doing a fantastic job!

Customer Services
Professor Herb

Rated 5 out of 5 stars

Professor herb

Help with me to relax

28 November 2025
Professor Herb logo

Reply from Professor Herb

Thanks for your review and honest opinion!

We love it when we hear from a customer that is just as passionate about our products as us! Our team takes great pride in ensuring the highest quality product, from the procurement of the crop to the final packaging, so we are super stoked that you've noticed the hard work that goes into producing a fantastic product!

We have given your feedback to our R&D/manufacturing department to let them know they're doing a fantastic job!

Customer Services
Professor Herb

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