A very unresponsive customer service experience. Its been over 2 months since we reported issues and despite chasing on a weekly basis nothing much has been resolved. They have posted out some replac... See more
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Ordered an access panel 100 x 150 with door 88 x 122 but product is actually 130 x 180 so no use for me and is miss selling in my opinion and they want 15 percent of the purchase price to restock if i... See more
As an account holder I would expect to get a better price than my customer calling you up and getting a cheaper price????
Company replied
Give wrong prices on quotation.
Company details
Written by the company
Profab Access is a leading ISO 9001:2018 accredited manufacturer of access panels and riser doors for the construction industry with a wealth of experience in providing access solutions for every type of situation. Whether it be standard or custom made, all Profab Access products are designed and manufactured in house using state of the art 3-D computer-aided design software and CNC machinery.
Contact info
Riversdale House, Units C&D Riversdale Road, CV9 1FA, Atherstone, United Kingdom
- 01827 718222
- sales@profabaccess.com
- profabaccess.com
1.4
Bad
175 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Hasn’t replied to negative reviews
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
quick response to enquiry
quick response to enquiry, clear and concise information.
2 January 2019
Unprompted review
WONDERFUL STAFF ON TELEPHONE AND VERY…
WONDERFUL STAFF ON TELEPHONE AND VERY KNOWLEDGEABLE ON PRODUCTS. FAST DELIVERY. NEVER HAD A ISSUE WITH THEM.
WOULD HIGHLY RECOMMED
29 November 2018
Unprompted review
Very efficient service
Very efficient service. Swift delivery and really well packaged. Great bit of kit!
2 November 2018
Unprompted review
Thank you for your effort.
24 October 2018
Unprompted review
Very good product and delivered when…
Very good product and delivered when stated
15 October 2018
Unprompted review
Very professional and easy to deal with
5 October 2018
Unprompted review
An efficient and trustworthy trader
27 September 2018
Unprompted review
Ordered an access panel 100 x 150 with…
Ordered an access panel 100 x 150 with door 88 x 122 but product is actually 130 x 180 so no use for me and is miss selling in my opinion and they want 15 percent of the purchase price to restock if i return goods at my expense which is probably ilegal.
21 September 2018
Unprompted review
Fast efficient service
Fast efficient service. A good quality product.
5 September 2018
Unprompted review
Very well mannered people there who are…
Very well mannered people there who are happy to help with what ever need you have regarding access panels. They brought my delivery forward on a made to order product and made my client very happy.
Diana was fab throughout my experience with her from start to finish. also they deliver on next day which is brilliant.
Can't speak enough of them. Highly recommended.
21 August 2018
Unprompted review
Had a small problem that was dealt with…
Had a small problem that was dealt with quickly and politely by a simple phone call from the supplier.
Great customer service. Well done all.
Regards
Bill Corps NBC
20 August 2018
Unprompted review
Give wrong prices on quotation.
20 August 2018
Unprompted review
The corner of the ceiling hatch was…
The corner of the ceiling hatch was slightly bent and the paint was chipped off
30 July 2018
Unprompted review
Reply from Profab Access
Thanks for the 5* review Luong. Hope to deal with you again soon.
Helped Me Find Exactly What I Wanted
I needed to order a roof hatch of a certain size and style to match an existing one. As I couldn't find it online I rang the Company and an extremely helpful lady helped me find exactly what I wanted. Ordered online and delivered two days later, only because I had missed the 3.00pm order deadline. Would certainly use again if needed.
David Dixon
19 July 2018
Unprompted review
Reply from Profab Access
Thanks for the 5* review Dave. Hope to deal with you again soon.
Brill service
Brill service, decent products, delivered on time, absolutely recommend to others and will use again. Thanks.
16 July 2018
Unprompted review
Reply from Profab Access
Thanks for the 5* review Ray. Hope to deal with you again soon.
Excellent service...
12 July 2018
Unprompted review
Reply from Profab Access
Thanks for the 5* review Scott. Hope to deal with you again soon.
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