Pro Espresso Reviews 

350
TrustScore 5 out of 5

4.8

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 5 out of 5 stars

I've had my Rocket machine and coffee subscription for a little while now and have been really impressed with the whole experience. The machine itself is fantastic, and the coffee I've been rec... See more

Rated 5 out of 5 stars

Fast & efficient delivery even here in the Central Highlands of Scotland which may as well be deepest Peru to most suppliers! Russ even talked me through the set up on the phone when I was little... See more

Rated 5 out of 5 stars

Great company to buy from, excellent communication too. I've been holding back from buying an espresso machine for years, being a died in the wool pour over person. None of the machines I'd sampled ca... See more

Rated 5 out of 5 stars

Excellent is all I can say Was struggling to find a company to send to Northern Ireland, pro espresso had no problem and sent extremely fast. Always there when needed to talk to no matter what time !... See more

Company replied


Contact info

4.8

Excellent

TrustScore 5 out of 5

350 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.8

All reviews

(350)

19 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

New Rocket

I had been searching for a Rocket Espresso machine for a few months. Finding the Pro Espresso web page was great. Not only did they have Rockets in stock for immediate dispatch; they were also very engaging and supportive during purchase and delivery. Tim was super helpful both on we chat but also to call when I had a question.

Really happy with my new Rocket and Grinder and know I will recommend Pro Espresso to anyone.

1 June 2022
Rated 5 out of 5 stars

Espresso Mozzafiato

We bought the Rocket Mozzafiato Cronometro espresso machine and Faustino grinder based on recommendations from Pro Espresso. Straight off we really appreciated the personal email from Tim asking us what day we would like it delivered. It arrived as arranged and the deliverer unboxed and positioned the machine. Fair to say we are delighted with the Rocket products and the service from Pro Espresso. Highly recommend.

29 May 2022
Rated 5 out of 5 stars

5* - Fantastic

It’s always nice when a selection of great products is backed up by great service & communication. Quick turn around between order and delivery Even helped me unpack and get my R58 up and running. Very happy!

7 May 2022
Rated 5 out of 5 stars

Thanks alot Tim on another excellent…

Thanks alot Tim on another excellent deal on the linea mini!!! I can’t recommend tim highly enough because I have brought so many machines in the last year and each time Tim’s come up trumps this is a genuine review I don’t normally review company’s only if they exceed my expectations thanks again tim

22 April 2022
Unprompted review
Rated 5 out of 5 stars

Very quick service.

Very quick service.
The machine is very easy to set up and straight forward to use.
Business was readily contactable for delivery information and responded promptly to all emails.
Excellent service and a great product.

12 April 2022
Rated 5 out of 5 stars

Great to deal with

Great to deal with, phone call from the owner to explain delivery and offer any assistance needed. Delivery people unboxed it, put it where I wanted it and took the packaging away, great service.

6 April 2022
Rated 5 out of 5 stars

Pro Espresso at home, as the name suggests…

Great service and products, used the chat feature on the site a couple of times and Tim was really responsive and helpful with my order. Delivery was organised at a time convenient for me, and was also of a high standard as mentioned.
Though the range on site isn’t huge, it seems to be curated for excellent quality products, so definitely a case of quality over quantity.
Would highly recommend to those looking for pro espresso at home!

23 March 2022
Pro Espresso logo

Reply from Pro Espresso

Thanks Gideon. It was a pleasure to provide you with your Rocket Espresso machine. You're right we only work with selected quality manufacturers like Rocket to ensure we can provide the best service and support at all times. Thanks again. Tim

Rated 5 out of 5 stars

Excellent experience!

Excellent experience in purchasing my espresso machine. Great communication from Tim. Very proactive in clarifying some questions I had. Very knowledgable about their products and the options I had available. Went above and beyond in terms of facilitating collection of the Rocket machine I had purchased. Very happy to recommend them.

14 February 2022
Rated 5 out of 5 stars

The awesome Rocket Appartamento…

Having bought my awesome Rocket Appartamento through Pro Espresso/Barista Club recently i needed a bit of advice, i had a phone call with Tim yesterday and could not have been happier with the outcome.
Thoroughly professional, patient, courteous and knowledgeable, my questions were all answered without any feeling that i was asking stupid questions.
The experience has left me feeling that i have bought a machine off a superb company who’s only aim is to ensure total customer satisfaction.
Thank you Tim, it is greatly appreciated and you now have a lifetime customer.
Kind regards Jeremy

20 January 2022
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look