Always get to speak with knowlegeable people who are always polite,and willing to assist. Having switched my pugs to this brand several years ago we have never looked back.People always comment h... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
We are new to feeding our dog raw food, she needs a low purine diet to stop crystals in her urine due to her taking allopurinol for Leishmania. Everyone there was extremely helpful and knowledgeabl... See more
Company replied
ProDogs customer service and knowledge of their product and nutritional advice is great. My dog is loving the food and I wish we’d have switched to raw sooner! His coat is amazing and gut health has d... See more
Company replied
I’ve been feeding my boy Zeus on ProDog Raw for a while now and I’ve never seen him get so hyped for dinner. He absolutely loves it, bowl’s gone in seconds every time. His coat’s shinier, he’s got lo... See more
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Company details
Written by the company
ProDog is a raw dog food delivery service online with an exceptional brand offering superior quality when it comes to feeding a BARF raw dog food.
Contact info
Unit J8, Oaktree Business Park, TA9 4HA, Highbridge, United Kingdom
- 01278556155
- support@prodograw.com
- prodograw.com
4.5
Excellent
793 reviews
No history of asking for reviews
This company hasn't invited their customers, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 24 hours
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Great company to deal with if you have…
Great company to deal with if you have ant problems, Polite and good service. My dog loves the food, and the Repel has kept him free of flees, ticks, and worms. Excellent company, and service.
26 June 2025
Unprompted review
Reply from ProDog Raw
Hi Sheila,
Thank you so much for your kind words. We're really pleased to hear your dog is loving the food and that our Repel is doing exactly what it’s designed to, helping to keep those fleas, ticks, and worms at bay. Thank you also for mentioning your experience with our team, always a priority of ours to provide an excellent service.
We’re always here if you need anything, and we truly appreciate your support.
Warm regards,
The ProDog Team
Excellent customer service
I accidentally activated a reward voucher that would probably expire before I need my next subs delivery. Due to one dog being on reduced rations for a weight issue I will need to change the next date of delivery. The ProDog system has now been upgraded and making the changes myself actually works and is easy.
18 June 2025
Unprompted review
Reply from ProDog Raw
Thank you so much for your lovely feedback. We're really glad to hear you found the updated system easy to use, making subscription management smoother and more intuitive has been a big focus for us, so it's great to know it’s working well for you.
If you ever need help adjusting your plan further or have questions about portioning, we’re always happy to assist.
Thanks again for being part of ProDog
Warm wishes,
The ProDog Team
Excellent Product/ excellent service
My spaniel has, among other things, chronic atopic dermatitis and sebaceous adenitis. Her skin was red and scaly and her coat was dull, patchy & was coming out in clumps every time I stroked her. Despite very expensive medicines, weekly baths & oil massages we weren’t seeing any improvement at all. The only thing I hadn’t tried was changing her food. So on recommendation of a friend I contacted ProDog and after speaking to Alison the nutritionist, we came up with a feeding plan for her. I’ve just taken delivery of our second order and have to say I’m delighted with the results. Sadie’s coat has a shine to it again, she’s scratching less & seems to be loving the food. I know she’ll never be completely free from the skin problems but she does seem more comfortable and looks so much better since she’s been on ProDog raw.
I also want to say how impressed I am with their Customer Service team, especially Robin, excellent communication, prompt and honest replies - what CS should be. Thank you
25 June 2025
Unprompted review
Reply from ProDog Raw
Hello Linda,
Thank you so much for your wonderful review. We’re absolutely delighted to hear that Sadie is doing so much better and that you've seen such a positive change in her comfort, coat condition, and overall wellbeing. Chronic skin conditions can be incredibly difficult to manage, so it’s fantastic to know that our tailored nutrition plan has made such a difference for her.
We’ll be sure to pass your kind words on to Alison and Robin, they’ll be thrilled to know they’ve had such an impact. Providing not only effective nutrition but also exceptional customer service is exactly what we strive for, and your feedback truly means the world to us.
Thank you again for trusting ProDog. Please give Sadie a gentle cuddle from all of us, we’re so glad she’s feeling more like herself.
Warmest wishes,
The ProDog Team
Fussy eaters ??? Look no further
Well my dogs are fussy eaters and after spending months using different dog foods pro dog raw is definitely their favourite..it’s also budget friendly and recently I also found they have an option to adjust the repeat order function to coincide with how much you need or don’t need
30 June 2025
Unprompted review
Reply from ProDog Raw
Hello Patricia,
Thank you so much for your wonderful review! We're absolutely delighted to hear that your fussy eaters have found their favourite with ProDog Raw, that’s exactly what we love to hear.
It’s also great to know you’re finding the repeat order flexibility useful. We understand that every dog is different, so giving you control over how much and how often you order is something we’re really proud to offer.
Thanks again for your kind words and support, we’re thrilled to have you and your dogs as part of the ProDog family.
Best wishes,
ProDog Raw
I placed my first order of the sample…
I placed my first order of the sample pack for my new addition puppy. It came packaged really well, quickly and she is really enjoying the food. The only negative would be, that there should be a more varied selection of the food choices. Unfortunately, I had more selections of one type of food than the others. I have fed this back to ProDog and they have really listened/taken on board my views and hopefully this will be something they will work on for any future sample buyers 👍
16 June 2025
Unprompted review
Reply from ProDog Raw
Hello Victoria,
Thank you so much for your lovely review and for choosing ProDog Raw for your new puppy, we’re thrilled to hear she’s enjoying the food and that your first order arrived quickly and well-packaged.
We really appreciate your honest feedback about the variety in the sample pack. It’s great to know you’ve already shared your thoughts with our team directly, and we're pleased to hear you felt heard, that’s exactly the kind of constructive feedback that helps us improve. We’re always working to refine our offerings, and your input will definitely help shape a better experience for future customers.
Wishing you and your new pup lots of happy, healthy mealtimes ahead.
Warm regards,
ProDog Raw
Time to leave the sinking ship of prodog
After the last shocking experience with prodog in really thought things would improve. The last bundle of food arrived late and stealthily. So stealthily that no one knew it had arrived and see the bundle when taking the dog out. Checked the cameras and it had been there 10 minutes. Food was defrosted, which prodog gave their favourite answer to, put it in the fridge, as if my dog will eat 15kg of food in 3 days. No offer of a resolution at all. My dog is fussy and finding a new provider isn’t simple so we gave prodog another try. After all I’ve been a customer for 3-4 years now and besides the next delivery attempt surely couldn’t be any worse, could it? Well I could because as bad as the previous attempt was at least it arrived. It’s now the day after the delivery was due and I’ve had no contact from yodel, can’t imagine why you would leave DPD and choose yodel, only other than to save money of course. No contact from prodog and oh yes they are both closed until Monday. Prodog has been declining for a while now, it seems that they have finally hit rock bottom. They’ve know lost a loyal customer. I will be getting a full refund, refunded for the kibble I had to get up at 6am to go and buy and some free food to tie my dog over whilst I switch to Natupaw or Wilson’s. Two companies that actually care about customers and their dogs and not just profits.
29 June 2025
Unprompted review
Reply from ProDog Raw
Hello Peter,
Updates on new courier service.
We’ve Listened – and We’ve Acted.
Your feedback means everything to us, and we want to thank everyone who shared their thoughts around recent delivery experiences. We understand how important it is for your dog's food to arrive safely and on time, every single time.
That’s why we’ve now made the switch to DHL as our courier, ensuring a more reliable and secure delivery service you can trust.
If you’ve experienced issues in the past or decided to step away because of courier problems, we’d love the chance to welcome you back. And if you have any questions or concerns, please don’t hesitate to contact us, we’re always here to help.
Thank you for being part of the ProDog in the present, past and hopefully the future.
Kind regards ProDog Team
Hello Peter,
Thank you for your feedback, and we're genuinely sorry to hear about your recent experience with us. We understand how frustrating and inconvenient it must have been for you, and we truly regret that we let you down.
Timely delivery and the condition of our food on arrival are critical, and we understand your concerns about both the defrosted food and the change in courier service. While it’s standard that raw food arriving still chilled can be safely refrozen, we appreciate that this doesn’t always feel like a practical solution, it is provided with the best intention.
Your loyalty over the past 3–4 years is not something we take lightly, and it’s deeply disappointing to know we haven’t lived up to the standard you once experienced. We are available on weekends however have migrated to a new call system, call lines are not open on weekends, only emails hence why you will have felt missed.
We have escalated to the manager of customer service who has advised that he is personally ensuring rectification of your matter and we will support both of you throughout this process.
We wish you and your dog all the very best going forward and thank you for your ongoing patience.
Warm regards,
ProDog Raw
Defrosted food on arrival made my dogs sick!
Absolutely shocking customer service. Been using pro dog for a couple of years now for both of my dogs. Had my months supply delivered and it was defrosted on arrival, emailed straight away and they said to just refreeze it and it would be fine. Annoyingly I listened to the advice even though that didn’t sit right with me and since both of my dogs have had sickness on several occasions straight after food which is very rare for them. Seems VERY coincidental. Contacted them again since the sickness with photo evidence etc and absolutely no help at all just brushing it under the carpet blaming my dogs for eating too fast!! Even though my older dog is actually spoon fed by myself so that’s 100% not the case. I have since gone out and bought new food from the shop as I now am too scared the stuff I have in my freezer is going to make them ill! Will be contacting my bank about a refund as prodog don’t seem to care.
26 June 2025
Unprompted review
Reply from ProDog Raw
Hello Yazmin,
Thank you for taking the time to share your experience, and we’re truly sorry to hear about the issues you've encountered. We understand how upsetting it must be to see your dogs unwell your trust in us means a great deal, especially after being a loyal customer for years.
Please know that we take food safety extremely seriously. While it is industry standard that raw food can be safely refrozen when it arrives chilled and within safe temperature ranges, we absolutely understand your hesitation. We're very sorry if our earlier communication came across as dismissive; that was never our intention.
We would like to look into this in more detail to ensure the best outcome for you and your dogs. If you're open to it, please contact us again with your order details so we can escalate this matter and investigate fully. Your feedback is crucial in helping us improve, and we would like the opportunity to make this right.
Thank you again for raising this
Warm regards,
ProDog Raw
Alison has been amazing with nutrition advice
Alison has been amazing! Her knowledge, help and guidance has been invaluable to me and Badger. I can’t thank her enough for her kindness, compassion and sharing her knowledge to help find the best route for my senior dog who is suffering with Chronic Kidney Disease & had recently suffered an acute episode due to a virus. I was struggling so much and overwhelmed with all the information out there and didn’t know what to do for him for the best.
Alison you are a star & really helped put me at ease with your knowledge.
Thank you x
25 June 2025
Unprompted review
Reply from ProDog Raw
Hello Allana,
Thank you so much for your incredibly kind words. It means the world to hear that Alison ProDogs Nutritionist has been able to support both you and Badger during such a challenging time. Chronic Kidney Disease can be overwhelming, especially when compounded by an acute episode, Aliosn will be thrilled to hear she could help bring some clarity and comfort along the way. Your dedication to finding the best care for Badger is inspiring. Wishing you both continued strength and healing, please don’t hesitate to contact us whenever you need support.
Best wishes
Team ProDog
My dog is hooked !
Recently ordered the sample box and my dog is hooked! Loved it straight away so we were 100% pro dog raw same day (and I have a fussy high maintenance Frenchie!) The results are fantastic already! Alison in particular sent me some great advice. Absolutely delighted and so happy Gunnar is getting the best nutrition
20 June 2025
Unprompted review
Reply from ProDog Raw
Hello Georgina,
Thank you so much for your lovely review. We're thrilled to hear that Gunnar is loving his raw meals, especially since he's a discerning Frenchie. It's always a win when even the fussiest pups dive in with enthusiasm. We're also so pleased Alison was able to support you with helpful advice. Welcome to the pack, and thank you for choosing to give Gunnar ProDog Raw meals.
Best wishes
Team ProDog
ProDog for your healthy pup
I have been using ProDog raw for a while now and Ivy (my french Bulldog), has gotten better in general heal. Shiny coat, better gut, sooo less gasy and more active. And no bad breath that usually comes from eating kibbles or the wed dog food. Got some of the natural snacks as well, which Ivy just loves to gobble up. ProDog has a very good selection of flavours and can be catered for your pup more individually. The customer service and the nutrition team is very helpful if you don't know how to start to transition to raw and you can get advice along the way. Very happy with ProDog and will continue to use their products for Ivy.
25 June 2025
Unprompted review
Reply from ProDog Raw
Hello Brasena,
Thank you so much for taking the time to share your experience. We’re thrilled to hear that Ivy is thriving on ProDog Raw, from her shiny coat and improved digestion to her increased energy and fresher breath, it sounds like she’s doing brilliantly. We're also glad she's enjoying the natural snacks, they’re definitely a favourite among our canine fans.
It’s wonderful to know you contacted our customer service and nutrition team who then supported you through the transition to raw feeding. We’re always here to help every step of the way. Thanks again for your kind words and continued trust, we’re so happy to be part of Ivy’s health journey.
Warm regards
Team ProDog
Tina Turner
Easy to order and change delivery date as puppies meals alter in size .Harry absolutely adores his food and has to lick the bowl clean at least twice !!! This Prodog Raw is " Simply The Best "
24 June 2025
Unprompted review
Reply from ProDog Raw
Hello Andrew,
Thank you so much for your fabulous review, what a headline! 🎶 We're delighted to hear how easy you've found the ordering process and how much Harry is enjoying his meals (a double bowl-lick is the ultimate seal of approval!). We're honoured to be called "Simply The Best" and be associated with the best in the music bizz, Harry clearly has great taste!
Many best wishes
Team ProDog
Fabulous service
I contacted Prodog prior to putting an order in, owing to a few digestive issues my dog had and some concerns about switching her from kibble to raw.
I received an email reply straight away with very comprehensive help and advice. I ordered a bundle which arrived very quickly, on time and without any issues.
I switched my dog over to raw over the course of seven days and am incredibly glad I did. The difference in her is amazing. No stomach issues and more, glossy coat and no more itching. Thoroughly recommend the food and the company
23 June 2025
Unprompted review
Reply from ProDog Raw
Thank you so much for your kind and detailed feedback. We're absolutely delighted to hear how well your dog has taken to the switch, and even more so that she's now thriving with no more tummy troubles, itching, and a beautifully glossy coat.
It’s always our goal to make the transition to raw as smooth and supported as possible, so we’re really pleased to know our team could help you feel confident from the start.
Thank you for trusting us, and for your heartfelt recommendation. We’re so happy to have you and your pup as part of the ProDog Raw family.
Warmest wishes,
The ProDog Raw Team
Extremely Disappointed with Yodel…
Extremely Disappointed with Yodel Deliveries – Let Down Twice
I’ve been a happy customer of ProDog Raw for a while now – the food itself is fantastic, and my dog absolutely thrives on it. However, ever since the delivery service was changed from DPD to Yodel, my experience has gone downhill fast.
For the second time within 1 month a delivery has failed to arrive, leaving me without dog food just before the weekend. This is incredibly frustrating and stressful, especially when I rely on this food as a regular part of my dog’s diet. I had no such issues when deliveries were handled by DPD – they were reliable, timely, and professional.
It’s a real shame, because I genuinely like the product. But the ongoing problems with Yodel are making it difficult to continue as a customer. I strongly urge ProDog Raw to reconsider their choice of courier. A great product deserves a delivery service that customers can count on.
20 June 2025
Unprompted review
Reply from ProDog Raw
Hello Erica,
Updates on courier service for delivery of ProDog
We’ve Listened – and We’ve Acted.
Your feedback means everything to us, and we want to thank everyone who shared their thoughts around recent delivery experiences. We understand how important it is for your dog's food to arrive safely and on time, every single time.
That’s why we’ve now made the switch to DHL as our courier, ensuring a more reliable and secure delivery service you can trust.
If you’ve experienced issues in the past or decided to step away because of courier problems, we’d love the chance to welcome you back. And if you have any questions or concerns, please don’t hesitate to contact us, we’re always here to help.
Thank you for being part of the ProDog in the present, past and hopefully the future.
Kind regards ProDog Team
Hello Erica,
Thank you so much for taking the time to share your experience, and for your kind words about our food, we're truly delighted to hear how well your dog is thriving on ProDog Raw.
We’re incredibly sorry to hear about the issues you've encountered with recent deliveries. We understand how stressful and frustrating it must be to be left without food, especially right before the weekend. This certainly isn’t the experience we want for our customers, and we take your concerns very seriously.
We’re currently reviewing our courier partnerships, and your feedback, along with that of others in similar situations, plays a vital role in that process. Please rest assured that we are actively working on solutions to improve delivery reliability moving forward.
In the meantime, our customer service team is here to help, if you haven’t already, please contact us so we can do everything possible to make this right.
Thank you again for your continued support and your valuable feedback.
Warm regards,
The ProDog Raw Team
Time to change supplier!
Have been using Prodog for years but don't know what's happened recently but definitely going to be moving to another supplier. Changed their delivery service from DPD to Yodel. DPD always delivered in the mornings. Yodel deliver at 9pm! Food sat in a van in 30 degrees, arrived ruined. Had to be collected and returned. Received replacement next day, again at 9pm, part frozen/part defrosted, again in a van all day delivered at 9pm but couldn't be bothered complaining again. Spending £150+ on food every 3 weeks plus extra cost of supplements on top of this - expect much better service. Not sure what's happened as they were always superb...perhaps they have grown too large and safety standards have flown out the window! My dogs deserve better, not to be put at risk of spoilt food - time to find new supplier.
18 June 2025
Unprompted review
Reply from ProDog Raw
Update on new courier service for ProDog following your feedback.
We’ve Listened – and We’ve Acted.
Your feedback means everything to us, and we want to thank everyone who shared their thoughts around recent delivery experiences. We understand how important it is for your dog's food to arrive safely and on time, every single time.
That’s why we’ve now made the switch to DHL as our courier, ensuring a more reliable and secure delivery service you can trust.
If you’ve experienced issues in the past or decided to step away because of courier problems, we’d love the chance to welcome you back. And if you have any questions or concerns, please don’t hesitate to contact us, we’re always here to help.
Thank you for being part of the ProDog in the present, past and hopefully the future.
Kind regards ProDog Team
Thank you for your loyalty over the years and for sharing your recent experience, we’re genuinely sorry to hear how far short we’ve fallen from the standards you rightfully expect.
We understand your frustration, especially when it comes to the safe handling of raw food in warm weather. It’s unacceptable that your deliveries arrived in poor condition, and we agree, when you're spending significantly on premium nutrition for your dogs, you deserve nothing less than reliable, temperature-safe service.
The change in courier from DPD to Yodel has clearly impacted your experience, and we sincerely regret the stress and inconvenience this has caused. Our team is actively reviewing delivery logistics and listening closely to feedback like yours to address these exact concerns.
We’d love the opportunity to restore your trust. If you're open to it, please contact our customer care team so we can make this right, your dogs’ wellbeing and your peace of mind remain our top priorities.
Thank you again for taking the time to share this, it matters to us, and it helps us improve.
Warm regards,
The ProDog Raw Team
New customer to pro raw.
New customer to pro raw.
Arrived within a couple of days after ordering on line.
Good quality raw food that my dog loves.
Was frozen on arrival in good quality containers.
12 June 2025
Unprompted review
Reply from ProDog Raw
Thank you so much for your kind review and for choosing ProDog Raw. Good to hear your order arrived promptly and that your dog is enjoying the food. It's great to know the quality and packaging met your expectations. We look forward to being part of your dog’s raw feeding journey.
If you have any questions or need support please do contact our customer services, always happy to assist.
Best wishes
Team ProDog
Quality food, supplements and customer service
I've been buying raw food for over a decade and have tried many brands. ProDog is by far the best consistency, packaging and a fair price. I buy the 80/10/10 pure bundle on a repeat subscription and add the Flexx joint support supplement every other time.
My dogs enjoy the variety of meats and the tubs are mess-free, stackable, recyclable packaging.
I recently ran out of the flexx and after 12 days my 10yr old dog started limping slightly on an arthritic foreleg joint. Within 2 days of restarting, her limp went. There's more ingredients in the Flexx than other joint supplements I've seen and tried, and my dogs like the taste of it.
The customer support team helped me quickly when a voucher didn't apply to the subscription
The only negative for this latest delivery was Yodel leaving it on my doorstep ignoring my safe place instructions and not sending proof of delivery. DPD used to be excellent
10 June 2025
Unprompted review
Reply from ProDog Raw
Hello Ruth,
Thank you so much for taking the time to share your experience. And very much value your loyalty over the last 10 years. We're delighted to hear that you're finding real value in our raw food range, Flexx joint support, and our recyclable packaging, and it's wonderful to know your 10-year-old is feeling the benefits of Flexx so quickly. That kind of feedback is exactly why we do what we do.
We’re also really pleased our customer support team was able to assist you promptly with the voucher issue, we aim to make every interaction as smooth as possible.
Regarding the delivery issue with Yodel, we're very sorry to hear your safe place instructions were ignored. That’s not the standard we expect from our couriers, and we’ll be raising this directly with Yodel to help prevent it happening again. Your feedback is invaluable as we continue to review our delivery partners and maintain the highest standards throughout the entire process.
Thanks again for your continued trust in ProDog, we're proud to be part of your dogs’ health journey.
Best Wishes
Team ProDog
Hard to inprove this Product or Service
We have been using ProDog for some years now and the product and ranges of meals are incredible.
We have contacted ProDog support with small problems and they have resolved the matter to my satisfaction immediately and without any quibble.
17 June 2025
Unprompted review
Reply from ProDog Raw
Hello Ray,
Thank you so much for your generous words and continued support. We're thrilled to hear that your dog has been enjoying our range of meals over the years and that our support team has been able to assist you quickly and to your satisfaction. It truly means a lot to us to have loyal customers like you. If you ever need anything at all, we're always here to help.
Best wishes
Team ProDog
Excellent quality food! …
We already feed our adult Rhodesian Ridgeback on Pro-Dog so it made perfect sense to start our new Welsh Springer pup on their puppy food as well.
Pro-dog is excellent quality and we trust it to keep our dogs happy and healthy.
16 June 2025
Unprompted review
Reply from ProDog Raw
Hello Heather,
ChatGPT said:
Thank you so much for your kind words and continued trust in ProDog. We're thrilled to hear that both your Rhodesian Ridgeback and your new Welsh Springer pup are thriving on our food. Providing high-quality, nutritious meals to support your dogs’ health and happiness is exactly what we strive for. Thank you for your support and please do get in contact if you have any questions or need support.
Best Wishes
Team ProDog
Fabulous customer service team which is…
Fabulous customer service team which is the key element to a great company. Always do their absolute best to get things right! Especially Liselle! Thank you for all your help everyone!
11 June 2025
Unprompted review
Reply from ProDog Raw
Hello Andrew,
Thank you so much for your kind words. We're happy to hear that you've had such a positive experience with our customer service team, this is our aim for each and every customer, great to hear we are maintaining our high standards.
Liselle and the entire team truly appreciate your recognition, it means a lot to us. We're always here to help and are grateful for your continued support.
Warm regards
Team ProDog
Excellant customer service
Dogs love it, the 1kg packs are good, my dogs eat 1.2 kg a day! Price is good, I've costed many 😆. Mainly tho customer service is great. Had to delay, cos freezer was full, just 3 days before delivery. Not a problem, emailed received back, all sorted. Many thanks
7 June 2025
Unprompted review
Reply from ProDog Raw
Hello Anne,
Thank you so much for your kind words. We're thrilled to hear that your dogs love the food and that the 1kg packs work well for you. It’s great to know you found our pricing competitive too.
We always aim to provide excellent customer service, so it’s wonderful to hear that we could accommodate your delivery delay smoothly. If you ever need anything else or have questions, just get in contact, we’re here to help.
Many thanks again for your support and trust
Team ProDog
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