Prodigi Reviews 

Great quality prints as usual and speedy delivery. Very happy with the service Prodigi provide. Thank you!

I have recently opened an account at Prodigy Uk and linked it to my Etsy store. I am very new to this and must applaud the Prodigy support team for guiding me through the process. They answered all my question in an expeditious manner and have always been polite and professional.

I paid almost £10 for next day delivery. When it had not arrived, I followed up and their support team just responded with "we'll contact the lab to get it prioritised"... So it had not even been printed yet. 6 days have passed now and still no one can tell me where my order is... They just keep saying they are waiting for the lab to get back to them. It's really stressful because I'm moving abroad and needed this print asap. I felt hopeful that they could deliver but I'm so disappointed now. Not sure if I'll ever get this order and now my client is highly frustrated and probably won't use me again !!!

Sure, here is the revised version of your review:

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I uploaded my file in vivid, beautiful RGB color, but somehow they processed the image and changed the colors to muted and faded. I contacted support by email but received no reply. When I reached out via chat, they insisted that the file looked that way from the beginning, without comparing it to the original image in their library. After 45 minutes of waiting, the support disappeared, and I received no further assistance. This was my first time ordering from them, and I urge others to be aware of their file processing methods and lack of support.

Prodigi's print quality is consistent across all products, from small prints to large canvases. It's reassuring to know that I can always count on them to deliver high quality results.

I’ve been using Prodigi for my independent illustration/wall print business for over five years and I honestly wouldn’t survive without them. Not only are their printed products brilliantly high quality but their customer service team is AMAZING!! I can’t recommend them highly enough : )

I am very disappointed as I wasted money, time and energy. I contacted the customer service to try to get a work well done before purchasing a woven blanket which should be made out of a picture. I checked the color palettes they sent me and I selected them so they cannot make mistakes on the process. When I received the product 3 weeks after the colors were all wrong, the picture totally invisible. They answered me that the process is made by a computer. Well, what is the point then to have a previous chat with the custome service to plan a specific job then?

Wow, this was terrible, I had to pay custom fee to get my parcel (delivery to Munich, Germany) and it arrived rolled up instead of being shipped flat in an envelope. What I got from a customer service is a link to a video "how to flatten up rolled paper"?! I will never order something from prodigy – this is a joke.

I've had this happen to me too many times where i have placed an order for a phone case and 5+ Business days have gone by and no status update on the order. I have then had to contact them to cancel the order as the customers no longer want the item as the occasion/birthday they have ordered it for has already passed. They don't accept the cancel and would like to charge me production fees even though the item has not been made or sent out.

I have made the switch to Gelato and the service is much better and the prices are very similar not had a bad experience with them and they provide tracking all orders usually within a day.

I've been using Prodigi for a year now for my etsy business selling my own artwork. No service is perfect, but I've yet to find better value for money. Fine print and paper quality (mostly using Enhanced Matt Art Paper). Customer service are always helpful and answer queries within a couple of hours (during working hours).

They have made a lot of improvements and taken onboard a lot of feedback when it comes to Etsy optimisation as well as general software updates.

Impressed.

Very helpful and very prompt .NZ domain registration couldn't have expected better

I’ve used Prodigi for a while now and the they have been brilliant. 5 star communication, 5 star quality of product and shipped in good time. The product is relatively expensive but they have offered me discounts as a regular customer which I very much appreciate. I have had products shipped to London and Channel Islands with no issues.

Pros – The quality of Prodigi's product is fantastic. Having global print labs is a game changer and means I can sell to customers in countries I couldn't. Faulty prints have been easy to process via email.

Cons – I have been using Prodigi's services in Australia for a few years now, and I must say that they are average at best. Although I have heard that they provide excellent services in the UK, we have a long way to go in Australia. Their customer service response time is slow, and sometimes it takes days to get a reply, if at all. I find it quicker to talk to customer service through their online chat, but only if I'm awake at the same time as the UK team, which handles the chat function. I have also noticed cost fluctuations without any prior warning, specifically with shipping charges, and getting a straightforward answer from them is difficult. Currently, I am being charged AUD$19+ just for shipping an A4 print within the same country, which is significantly higher than what other POD companies charge (around $9-$11). This is affecting my business profits.

The Shopify app has some issues with mobile usability and lacks the ability to attach invoices or thank you notes to orders.

Improvements:

1. Pricing Transparency – This is my biggest pain point! I would love to be able to have some more straightforward transparency around pricing. Currently, downloading a spreadsheet with thousands of SKUs to do the numbers manually is very time-consuming and flawed when the shipping costs aren't what I'm paying. I also have to do a currency conversion when I'm pricing, and they're in USD but when I'm charged for my prints its in GBP when I live in Australia, and the print labs I work with are also in Australia... It's frustrating as a small business owner not to be able to get this information in an easier way. It's a HOT MESS.

2. Branding: Being able to add branding to the prints I'm sending out would be a massive benefit for me and many other small businesses.

3. Shopify: Being able to attach invoices/thank you notes/gift notes to orders would be a HUGE win! Also, being able to delete orders/ update addresses/ change to express shipping would be a great user experience.

4. Shipping costs: The shipping costs at the moment are my biggest issue; if it's not remedied soon, I'll be moving to another supplier.

If you are looking for a print supplier for your Etsy store, from my own experience I would definitely avoid Prodigi!

I have invested so much of my time into this now, and it's proving to be a HUGE waste of time.
Their software developers responsible for the Etsy to Prodigi link as they refer to "3rd party" are obviously sweat shop-style coders being paid peanuts in a far-off land, simply put, It doesn't work!

The print variations that you spend so much time creating and saving, are constantly being lost/forgotten by Prodigi, along with other critical info such as shipping types etc. The software is massively flawed!

Prodigi is in no way ready to give this Etsy platform to it's customers, it's not even in BETA....It's a joke! And a huge waste of time.

I so wish I had not made the jump to Prodigi.

I have used Prodigi for a few months now, and mostly it has been ok. But I have been lied to a couple of times over one order, that still hasn't made it out the door, I have chased it up, been told it will 'dispatch today' for basically the last three days, and it still hasn't dispatched, now my customer is asking when it will be dispatched, so what do I tell him if I know customer services are lying about it?! And I can't even cancel it, or get a delivery upgrade because customer services are just treating me like I'm 'moaning' about nothing.

I work with Prodigi as a PoD supplier for my business, but I have also bought things personally. When one item got lost in delivery, they resent it and adding tracking for free no qualms. I recently had interactions with the head of customer support due to an issue that arose and they have solved it quickly while going above and beyond to get it to me as swiftly as possible (it was for an anniversary, and they managed to re-make it after the problem and send it to arrive within only one day (the frame had cut out text on a canvas image, but I know a lot of companies would have just said nothing and shipped it as is)). I really appreciated the effort she put in to sort it out for me so swiftly! My anniversary can go ahead as planned now.

Highly recommend them, every interaction I've had with them has been top class. Although I've had a couple of issues (which is standard with these things) they have always been rectified swiftly while going beyond the required to do so. I feel safe that they will always provide me with the best service possible.

I used Prodigi as my POD partner for over 2000 orders mainly including poster and canvas prints and have always been very happy with the quality and support.

Especially the selection of different posters types but also different unique products such as posters with metallic foil, framed canvases or acrylic panels are fantastic and where always liked by my customers.

If there were any problems or requests of any kind, the support team always helped me quickly.
Hannah, in particular, has helped me a lot with a few important cases through her additional efforts. This is not a matter of course, thank you and the entire Prodigi team very much for that.

We are currently a couple of weeks in working with Prodigi for our online store and they have been amazing!
Hannah is an absolute legend. She has helped us through everything we needed to get our store up and running.
Everyone we have dealt with from the CEO, James to Nicola and Hannah have been super helpful and professional.
Can't recommend this team enough and we are super excited to work with them well into the future!

I really want to hang in there and make this work as the quality of products is great, but the shopify app is by far the most un-user friendly thing I have ever come across. It's also incredibly frustrating that you can manually order products but most of the variants are not available on the app. Nothing but very time-consuming problems with it so far.

When it comes to running my business, Prodigi has helped free up our much-needed time as well as mitigate the stress associated with order fulfilment. Their products are also extremely well made and finished to a high standard and their global fulfilment network has allowed me to scale my business globally. Its account management and customer support team is also one of the best I’ve come across too. Would highly recommend!