I had a very disappointing experience…
I had a very disappointing experience with Procartech and want to warn others to be cautious before visiting this garage.
About a week ago, I visited their garage to check if it was possible to install my dashcam in my car. Their technician confirmed that it was possible, mentioning only that the vehicle might display a “battery draining” warning when using parking mode. Based on this confirmation, I booked an installation appointment for today.
Upon arrival, they began the installation and quoted €160 for 2 hours of work. After 2 hours, a technician finally informed me that the dashcam could not be installed on my car because it was “not supported.” This is something that could have been easily checked within minutes by simply connecting it to the fuse box or 12V port during my initial visit.
Instead, they suggested an unreasonable solution: buying an extra battery for the dashcam (claiming PHEV/hybrid cars can’t support it) and paying another ~€440 with ~12 hours of labor. This felt like a complete upsell attempt rather than a genuine solution. When I refused, they even tried to charge an extra hour for dismantling their unfinished work.
I left feeling scammed and frustrated. This is poor service and a lack of technical competence. If they had been honest and tested compatibility during my first visit, this entire situation and unnecessary charges could have been avoided.
My advice: Be very careful before dealing with this garage.
Reply from Procartech
Dear suvra roy,
We’re sorry to hear that you were disappointed with your experience, and we would like to take this opportunity to clarify a few important points regarding your visit.
As discussed during your first appointment, you brought in a dashcam that was purchased elsewhere and requested us to install it. At that time, we clearly informed you that third-party products—especially those requiring a constant power supply for parking mode—can cause error messages or compatibility issues in hybrid and PHEV vehicles. We also explained that any installation using customer-supplied products is entirely at your own risk, and that we cannot take responsibility for the functionality of such products. This was agreed upon before any work started.
During the installation, it became clear that your vehicle could not support your dashcam’s parking mode without triggering battery drain warnings. This is a known limitation in many PHEV models. As a possible workaround, we suggested an additional battery pack—a common and industry-standard solution—which you declined.
Please understand that our technicians still spent significant time properly and carefully starting the installation process. As agreed in advance, our responsibility was limited to the physical installation, not the product’s compatibility or performance. Since you chose to stop the installation partway through, time was also required to safely dismantle the partially installed components.
We always aim to be transparent and professional with our customers, and we regret that you feel otherwise. However, we stand by the work performed and the information and options provided throughout your visit.
Kind regards,
Team Procartech
